Homework 2 (4 points)
- To be completed individually or in pairs
- Submit by 17 March at 10am using the homework submission button
This homework refers to the case study "Pharmacy Service Improvement at CVS" by Andrew McAfee distributed during the lecture. If you did not receive a copy of this case study, please drop an e-mail to the lecturer.
Task. Conduct the following analyses on this case study:
- Value-added analysis: Identify and classify process steps in terms of their value. Provide the output of this analysis in the form of a table.
- Waste analysis: Identify sources of waste in this process using the 7 sources of waste. For each identified source of waste: (i) give a brief explanation of the waste; (ii) indicate what type of waste it is.
- Build up an issue register using the data provided in the case study. In case of missing data, you can make your own assumptions and write them down in the issue register.
- Select one issue and analyze its root causes using a fishbone diagram or a why-why diagram
Please submit in the form of a PDF, Word, Excel or OpenOffice document (one single document preferred, but multiple documents zipped together is accepted).