Homework 1: Automated Process Discovery
We consider an event log of a process for handling health insurance claims, which can be found here: https://owncloud.ut.ee/owncloud/s/jYyGJgTwkMibL6S.
Upload the given event log to the Apromore server and answer the following questions (also providing supporting screenshots and explanations):
- [1 point] Provide a high-level overview of the process in terms of the main activities that are executed for every process instance and in terms of the main decisions that can be taken in the process.
- [1 point] The process owner has set a KPI stating that the average cycle time of the process (across all process instances) must be at most 2.5 weeks. Is this KPI met based on the given event log? Are there any potential issues in the given event log, that may distort this KPI measurement?
- [1 point] It is expected that either high or low insurance check will be executed in every process instance. Is this true for every process execution in the given event log? If not, then how many cases violate this expectation? Furthermore, answer the same two questions also for the activities "High Medical History" and "Low Medical History".
- [1 point] A hand-off means that one worker (resource) finishes an activity in a case, and another worker (resource) executes the next activity in the same case. A "ping-pong" behavior is a situation where there is a hand-off from a resource R1 to another resource R2, and right after, there is a hand-off from resource R2 to resource R1 in the same case. In other words, the case moves from R1 to R2 and then back to R1. Find two examples of ping-pong behavior in this process. Validate both examples by showing two concrete cases (1 per example).
- [1 point] In general, a notification should be sent to the client (via any channels) before sending the questionnaire. How many cases are there, where this does not hold (i.e., a notification is sent at some point after sending the questionnaire)? Out of these, in how many cases a notification is sent after receiving the questionnaire responses?