Business Process Mining 2021/22 spring

Homework 2: Performance Mining and Variant Analysis

This homework refers to the Claims Management event log. Based on this log, answer the following questions.

1. [1 point] Which activity has the longest average processing time (the activity processing bottleneck)? To what extent the occurrence of this activity contributes to the median and average cycle time of the process?
2. [1 point] Which transition between activities has the longest average waiting time (the waiting bottleneck)? To what extent this transition contributes to the median and average cycle time of the process?
3. [1 point] Which are the three resources with the highest workload? To what extent the involvement of these resources in a case affects the cycle time?
4. [1 point] What is/are the rework loop(s) in this process? To what extent the presence of these rework bottleneck(s) contribute to the cycle time of the process?
5. [1 point] There is a rule that any finalized assessment should be approved. Is there any cases that are not conformant with that rule?

What to submit?

A report in PDF format, to be submitted via the Submit link in the course web site. Please include screenshots in your reports to support your answers.