Homework 2: Performance Mining
We consider an event log of handling loan applications, which can be found here: https://owncloud.ut.ee/owncloud/s/zSjc7KmS4nefLzE. Note that this event log contains two types of activities: activities starting with A represent various states that the application may go through; activities starting with W represent various workflow activities necessary for processing the application.
Upload the given event log to the Apromore server used in the course and answer the questions given below. Please provide supporting screenshots and explanations for each answer. The practice session example solutions are a good indicator the expected level of detail.
- [1 point] If you could choose one activity to optimize (i.e., reduce the time it usually takes to execute this specific activity), which activity would you choose and why?
- [1 point] The activity "A Complete" means that the bank has completed the assessment of the loan application and offer has been sent to the client. What is the cycle time up to that point? And what is the cycle time from that point to the end of the process?
- [1 point] What is the most common rework in this process and what effect does it have on the overall cycle time of the process?
- [1 point] This process has three possible outcomes: "A Pending" means that the customer receives the loan; "A Denied" means that the bank denied the application; "A Canceled" means that the client canceled the application or became otherwise inactive. If and what impact does existence of the rework from the previous question have on the process outcomes?
- [1 point] What are the mean, average, and total requested loan amounts for the two types of loan applications contained in this event log? (Hint: You can create your own dashboards with your own custom visualizations)