Äriprotsesside kaeve 2023/24 kevad

Homework 1: Automated Process Discovery

We consider an event log of a process for handling health insurance claims, which can be found here: https://owncloud.ut.ee/owncloud/s/BnPLpiTwf9HeesB.

Upload the given event log to the Apromore server used in the course and answer the questions given below. Please provide supporting screenshots and explanations for each answer. The practice session example solutions are a good indicator the expected level of detail.

1. [1 point] Provide a high-level overview of the process in terms of the main activities that are executed for every process instance and in terms of the main decisions that can be taken in the process.
2. [1 point] The process owner has set a KPI stating that each process instance should finish in at most 6 months. How many process instances meet and how many violate that KPI? Are there any clear bottlenecks in this process?
3. [1 point] In general, a notification should be sent to the client (via any channels) before sending the questionnaire. How many cases are there, where this does not hold (i.e., a notification is sent after sending the questionnaire)? Out of these, in how many cases a notification is sent after receiving the questionnaire responses?
4. [1 point] There are four types of resources in this process (PR, IA, IB, Mgr). What activities is each resource type responsible for and are there any overlaps (i.e., any activities that can be executed by different types of resources)? Are all types of resources needed in every process execution?
5. [1 point] A hand-off means that one worker (resource) finishes an activity in a case, and another worker (resource) executes the next activity in the same case. A "ping-pong" behavior is a situation where there is a hand-off from a resource R1 to another resource R2, and right after, there is a hand-off from resource R2 to resource R1 in the same case. In other words, the case moves from R1 to R2 and then back to R1. Find two examples of ping-pong behavior in this process. Validate both examples by showing two concrete cases (1 per example).