Homework 3 (3 points)
- To be completed individually or in pairs
- The answer to task 1 should be submitted in PDF, Word, Excel or OpenOffice format.
This homework refers to the Disability Insurance Claims Handling process at InsureIT that you modeled in homework 1 and analyzed in homework 2.
Propose a set of changes to the "as is" claims handling process in order to address the most important issues of the process (the top 2 or 3 issues). Each change you propose should include:
- A brief description of the change (what part of the process is being changed and how it is being changed)
- A justification of the change (why do you believe this change would address this issue). In the justification of the change, you may refer to your analysis you did in homework 2, as well as the re-design principles of lecture 8 and/or the redesign heuristics introduced in Lecture 9.
- An indication of which performance measures would be improved thanks to this change, and an estimation (based on data provided in the process description) of the magnitude of the expected improvement.
We expect you to propose between 2 and 4 changes.