"tweet_id","airline_sentiment","negativereason","airline","name","text","tweet_coord","tweet_created","tweet_location"
570306133677760512,"neutral","","Virgin America","cairdin","@VirginAmerica What @dhepburn said.","","2015-02-24 11:35:52 -0800",""
570301130888122368,"positive","","Virgin America","jnardino","@VirginAmerica plus you've added commercials to the experience... tacky.","","2015-02-24 11:15:59 -0800",""
570301083672813568,"neutral","","Virgin America","yvonnalynn","@VirginAmerica I didn't today... Must mean I need to take another trip!","","2015-02-24 11:15:48 -0800","Lets Play"
570301031407624192,"negative","Bad Flight","Virgin America","jnardino","@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse","","2015-02-24 11:15:36 -0800",""
570300817074462720,"negative","Can't Tell","Virgin America","jnardino","@VirginAmerica and it's a really big bad thing about it","","2015-02-24 11:14:45 -0800",""
570300767074181120,"negative","Can't Tell","Virgin America","jnardino","@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA","","2015-02-24 11:14:33 -0800",""
570300616901320704,"positive","","Virgin America","cjmcginnis","@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)","","2015-02-24 11:13:57 -0800","San Francisco CA"
570300248553349120,"neutral","","Virgin America","pilot","@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP","","2015-02-24 11:12:29 -0800","Los Angeles"
570299953286942720,"positive","","Virgin America","dhepburn","@virginamerica Well, I didn't…but NOW I DO! :-D","","2015-02-24 11:11:19 -0800","San Diego"
570295459631263744,"positive","","Virgin America","YupitsTate","@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.","","2015-02-24 10:53:27 -0800","Los Angeles"
570294189143031808,"neutral","","Virgin America","idk_but_youtube","@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24","","2015-02-24 10:48:24 -0800","1/1 loner squad"
570289724453216256,"positive","","Virgin America","HyperCamiLax","@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D","","2015-02-24 10:30:40 -0800","NYC"
570289584061480960,"positive","","Virgin America","HyperCamiLax","@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p","","2015-02-24 10:30:06 -0800","NYC"
570287408438120448,"positive","","Virgin America","mollanderson","@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn","","2015-02-24 10:21:28 -0800",""
570285904809598976,"positive","","Virgin America","sjespers","@VirginAmerica Thanks!","","2015-02-24 10:15:29 -0800","San Francisco, CA"
570282469121007616,"negative","Late Flight","Virgin America","smartwatermelon","@VirginAmerica SFO-PDX schedule is still MIA.","","2015-02-24 10:01:50 -0800","palo alto, ca"
570277724385734656,"positive","","Virgin America","ItzBrianHunty","@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo","","2015-02-24 09:42:59 -0800","west covina"
570276917301137408,"negative","Bad Flight","Virgin America","heatherovieda","@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!","","2015-02-24 09:39:46 -0800","this place called NYC"
570270684619923456,"positive","","Virgin America","thebrandiray","I ❤️ flying @VirginAmerica. ☺️👍","","2015-02-24 09:15:00 -0800","Somewhere celebrating life. "
570267956648792064,"positive","","Virgin America","JNLpierce","@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.","","2015-02-24 09:04:10 -0800","Boston | Waltham"
570265883513384960,"negative","Can't Tell","Virgin America","MISSGJ","@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???","","2015-02-24 08:55:56 -0800",""
570264145116819456,"positive","","Virgin America","DT_Les","@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA","[40.74804263, -73.99295302]","2015-02-24 08:49:01 -0800",""
570259420287868928,"positive","","Virgin America","ElvinaBeck","@VirginAmerica I love the hipster innovation. You are a feel good brand.","","2015-02-24 08:30:15 -0800","Los Angeles"
570258822297579520,"neutral","","Virgin America","rjlynch21086","@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?","","2015-02-24 08:27:52 -0800","Boston, MA "
570256553502068736,"negative","Customer Service Issue","Virgin America","ayeevickiee","@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet","","2015-02-24 08:18:51 -0800","714"
570249102404923392,"negative","Customer Service Issue","Virgin America","Leora13","@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.","","2015-02-24 07:49:15 -0800",""
570239632807370752,"negative","Can't Tell","Virgin America","meredithjlynn","@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail","","2015-02-24 07:11:37 -0800",""
570217831557677056,"neutral","","Virgin America","AdamSinger","@VirginAmerica do you miss me? Don't worry we'll be together very soon.","","2015-02-24 05:44:59 -0800","San Francisco, CA"
570207886493782016,"negative","Bad Flight","Virgin America","blackjackpro911","@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS","[42.361016, -71.02000488]","2015-02-24 05:05:28 -0800","San Mateo, CA & Las Vegas, NV"
570124596180955136,"neutral","","Virgin America","TenantsUpstairs","@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix","[33.94540417, -118.4062472]","2015-02-23 23:34:30 -0800","Brooklyn"
570114021854212096,"negative","Flight Booking Problems","Virgin America","jordanpichler","@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢","","2015-02-23 22:52:29 -0800",""
570094701371469824,"neutral","","Virgin America","JCervantezzz","@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?","","2015-02-23 21:35:43 -0800","California, San Francisco"
570088404156698624,"negative","Customer Service Issue","Virgin America","Cuschoolie1","@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!","[33.94209449, -118.40410103]","2015-02-23 21:10:41 -0800","Washington DC"
570084582780899328,"negative","Customer Service Issue","Virgin America","amanduhmccarty","@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(","","2015-02-23 20:55:30 -0800",""
570076792993611776,"positive","","Virgin America","NorthTxHomeTeam","@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews","[33.2145038, -96.9321504]","2015-02-23 20:24:33 -0800","Texas"
570051991277342720,"neutral","","Virgin America","miaerolinea","Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP","","2015-02-23 18:46:00 -0800","Worldwide"
570051381534396416,"positive","","Virgin America","Nicsplace","@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday","","2015-02-23 18:43:35 -0800","Central Texas"
570045393565691904,"positive","","Virgin America","Nicsplace","@VirginAmerica @freddieawards Done and done! Best airline around, hands down!","","2015-02-23 18:19:47 -0800","Central Texas"
570038941497192448,"neutral","","Virgin America","elisha_malulani","@VirginAmerica when can I book my flight to Hawaii??","","2015-02-23 17:54:09 -0800","i'm creating a monster "
570035876845084672,"negative","Customer Service Issue","Virgin America","DannyDouglass","@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk","","2015-02-23 17:41:58 -0800","San Francisco, CA"
570033593394667520,"positive","","Virgin America","jamesferrandini","@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr","","2015-02-23 17:32:54 -0800",""
570025482344898560,"negative","Flight Booking Problems","Virgin America","will_lenzenjr","@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?","","2015-02-23 17:00:40 -0800","Iowa City"
570016304284901376,"neutral","","Virgin America","GottAmanda","@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!!  🍷👍💺✈️","[34.0219817, -118.38591198]","2015-02-23 16:24:11 -0800","Los Angeles"
570015408788414464,"neutral","","Virgin America","KGervaise","@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp","","2015-02-23 16:20:38 -0800","Georgia"
570013523650048000,"neutral","","Virgin America","papamurat","@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?","","2015-02-23 16:13:09 -0800",""
570012257549070336,"positive","","Virgin America","arieldaie","@VirginAmerica I'm #elevategold for a good reason: you rock!!","","2015-02-23 16:08:07 -0800","Los Angeles"
570011341483843584,"neutral","","Virgin America","vacations7","@VirginAmerica  DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx","","2015-02-23 16:04:28 -0800","Turks and caicos"
570010571707256832,"positive","","Virgin America","ChelseaPoe666","@VirginAmerica wow this just blew my mind","","2015-02-23 16:01:25 -0800","Oakland via Midwest "
570010539499393024,"neutral","","Virgin America","BobGlavinVO","@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree","","2015-02-23 16:01:17 -0800","New York, NY"
570009713447825408,"neutral","","Virgin America","lisaaiko","@VirginAmerica @ladygaga @carrieunderwood All were entertaining","","2015-02-23 15:58:00 -0800",""
570009035455344640,"neutral","","Virgin America","grantbrowne","@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks.","","2015-02-23 15:55:18 -0800","Worldwide"
570006886012973056,"positive","","Virgin America","joyabsalon","@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood","","2015-02-23 15:46:46 -0800","Northern Virginia"
570004391731847168,"neutral","","Virgin America","2v","@VirginAmerica wish you flew out of Atlanta... Soon?","","2015-02-23 15:36:51 -0800","Los Angeles / Atlanta"
570001194900426752,"neutral","","Virgin America","KSmithFoundHere","@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.","","2015-02-23 15:24:09 -0800",""
570000071644872704,"neutral","","Virgin America","papamurat","@VirginAmerica Will flights be leaving Dallas for LA on February 24th?","","2015-02-23 15:19:41 -0800",""
569996412286582784,"negative","Flight Booking Problems","Virgin America","murphicus","@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!","","2015-02-23 15:05:09 -0800","new york, new york"
569996245462159360,"positive","","Virgin America","VinnieFerra","@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures","","2015-02-23 15:04:29 -0800","brooklyn, Ny"
569990222609412096,"positive","","Virgin America","KevinDemsi","@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! 😊","","2015-02-23 14:40:33 -0800","Bali, Republic of Indonesia"
569990163209850880,"neutral","","Virgin America","giffgaffman","@VirginAmerica @ladygaga @carrieunderwood - Carrie!","","2015-02-23 14:40:19 -0800","UK, USA. "
569989504431316992,"neutral","","Virgin America","HanlonBrothers","@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?","","2015-02-23 14:37:42 -0800","Gold Coast, Australia"
569989321698074624,"neutral","","Virgin America","emilybg78","@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.","","2015-02-23 14:36:58 -0800","Stockton, CA"
569989034501500928,"negative","Customer Service Issue","Virgin America","rachie1126","@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!","","2015-02-23 14:35:50 -0800","New York, NY"
569987622484848640,"neutral","","Virgin America","adawson66","@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌","[33.57963333, -117.73024772]","2015-02-23 14:30:13 -0800",""
569986782567071744,"neutral","","Virgin America","SocialPLC","@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!","","2015-02-23 14:26:53 -0800","Twin Cities, Minn."
569986348041547776,"positive","","Virgin America","jeffreymace01","@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!","","2015-02-23 14:25:09 -0800",""
569982307634794496,"neutral","","Virgin America","1stcrown","@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.","","2015-02-23 14:09:06 -0800","USA"
569976620158578688,"negative","Customer Service Issue","Virgin America","onerockgypsy","@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/","","2015-02-23 13:46:30 -0800","next city"
569973821396152320,"negative","Late Flight","Virgin America","noelduan","@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?","","2015-02-23 13:35:23 -0800","SF ↔ NY"
569972508499283968,"positive","","Virgin America","Travelzoo","@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV","","2015-02-23 13:30:10 -0800","New York, NY"
569967019958730752,"negative","Lost Luggage","Virgin America","gianagon","@VirginAmerica everything was fine until you lost my bag","[40.6413712, -73.78311558]","2015-02-23 13:08:21 -0800","New York + Panama"
569961866224652288,"neutral","","Virgin America","bxchen","@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?","","2015-02-23 12:47:52 -0800","San Francisco, CA"
569949891163615232,"neutral","","Virgin America","seimatrun","@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.","","2015-02-23 12:00:17 -0800","Los Angeles"
569948966873370624,"neutral","","Virgin America","jamied7","@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?","","2015-02-23 11:56:37 -0800","London, England"
569946362126602240,"negative","Flight Attendant Complaints","Virgin America","seimatrun","@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt","","2015-02-23 11:46:16 -0800","Los Angeles"
569942903683813376,"positive","","Virgin America","mrmichaellay","@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.","[36.08457854, -115.13780136]","2015-02-23 11:32:31 -0800","Floridian from Cincinnati "
569941957490774016,"positive","","Virgin America","TaylorLumsden","@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?","","2015-02-23 11:28:46 -0800","Dallas, Texas"
569940834994401280,"neutral","","Virgin America","campusmoviefest","@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF","","2015-02-23 11:24:18 -0800","USA"
569940323746516992,"neutral","","Virgin America","TaylorLumsden","@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks","","2015-02-23 11:22:16 -0800","Dallas, Texas"
569935232033366016,"negative","Customer Service Issue","Virgin America","meme_meng","@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.","","2015-02-23 11:02:02 -0800",""
569934395865493504,"neutral","","Virgin America","kyle_romanoff","@VirginAmerica what happened to Doom?!","","2015-02-23 10:58:43 -0800",""
569933816963342336,"negative","Customer Service Issue","Virgin America","GunsNDip","@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness","","2015-02-23 10:56:25 -0800",""
569933777931145216,"positive","","Virgin America","artisticwritr87","@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G","","2015-02-23 10:56:16 -0800","Seattle, WA"
569933405506310144,"negative","Late Flight","Virgin America","arieldaie","@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(","","2015-02-23 10:54:47 -0800","Los Angeles"
569933360564342784,"negative","Can't Tell","Virgin America","GunsNDip","@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness","","2015-02-23 10:54:36 -0800",""
569929243146088448,"negative","Can't Tell","Virgin America","GunsNDip","@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin","","2015-02-23 10:38:14 -0800",""
569926998824394752,"negative","Flight Booking Problems","Virgin America","jsatk","@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R","[0.0, 0.0]","2015-02-23 10:29:19 -0800","Lower Pacific Heights, SF, CA"
569923394990419968,"neutral","","Virgin America","serenaklal","@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code","","2015-02-23 10:15:00 -0800","Chicago"
569922008588222464,"neutral","","Virgin America","openambit1","@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4","","2015-02-23 10:09:30 -0800",""
569920824905306112,"neutral","","Virgin America","cabowine","@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?","","2015-02-23 10:04:47 -0800","Los Cabos,Mexico"
569919041244147712,"negative","Can't Tell","Virgin America","MaryAnnTaylorT","@VirginAmerica Why is the site down?  When will it be back up?","","2015-02-23 09:57:42 -0800","New York, NY"
569915941192015872,"neutral","","Virgin America","RamotControl","@VirginAmerica ""You down with RNP?"" ""Yeah you know me!""","","2015-02-23 09:45:23 -0800",""
569913339427434496,"neutral","","Virgin America","losermelon","@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?","","2015-02-23 09:35:03 -0800",""
569911816937033728,"negative","Cancelled Flight","Virgin America","AlisonK33774854","@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .","","2015-02-23 09:29:00 -0800",""
569911674158731264,"negative","Late Flight","Virgin America","GunsNDip","@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin","","2015-02-23 09:28:26 -0800",""
569911218942517248,"neutral","","Virgin America","yazdanagh","@VirginAmerica why is flight 345 redirected?","","2015-02-23 09:26:37 -0800",""
569910981868060672,"negative","Customer Service Issue","Virgin America","MerchEngines","@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign.","","2015-02-23 09:25:41 -0800","Los Angeles, CA"
569909224521641984,"negative","Customer Service Issue","Virgin America","ColorCartel","@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y","","2015-02-23 09:18:42 -0800","Austin, TX"
569907336485019648,"negative","Can't Tell","Virgin America","MustBeSpoken","@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable","","2015-02-23 09:11:12 -0800",""
569896805611089920,"negative","Flight Booking Problems","Virgin America","mattbunk","@virginamerica What is your phone number. I can't find who to call about a flight reservation.","","2015-02-23 08:29:21 -0800","Sterling Heights, MI"
569894449620369408,"negative","Customer Service Issue","Virgin America","louisjenny","@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.","","2015-02-23 08:19:59 -0800","Washington DC"
569894407001939968,"neutral","","Virgin America","STravelsW","@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM","","2015-02-23 08:19:49 -0800","Manhattan Beach, CA"
569892199690678272,"negative","Late Flight","Virgin America","GunsNDip","@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax","","2015-02-23 08:11:03 -0800",""
569891469210755072,"neutral","","Virgin America","joeyrenagade","@VirginAmerica check out new music http://t.co/maRcnOCWzn","","2015-02-23 08:08:08 -0800","Greater Los Angeles"
569891436100874240,"negative","Late Flight","Virgin America","mrmichaellay","@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky","[0.0, 0.0]","2015-02-23 08:08:01 -0800","Floridian from Cincinnati "
569887310713479168,"negative","Late Flight","Virgin America","GunsNDip","@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.","","2015-02-23 07:51:37 -0800",""
569887049446076416,"positive","","Virgin America","TheDuchessSF","@VirginAmerica - amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying","","2015-02-23 07:50:35 -0800","Online"
569884551712886784,"negative","Customer Service Issue","Virgin America","BeLeather","@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm","[0.0, 0.0]","2015-02-23 07:40:39 -0800",""
569884407852437504,"negative","Flight Booking Problems","Virgin America","BeLeather","@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.","[0.0, 0.0]","2015-02-23 07:40:05 -0800",""
569881548515708928,"neutral","","Virgin America","drcaseydrake","@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?","[37.79374402, -122.39327564]","2015-02-23 07:28:43 -0800","Dallas, TX"
569873669700358144,"positive","","Virgin America","flyfromWAS","@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare","","2015-02-23 06:57:25 -0800","Washington, DC"
569873668131717120,"neutral","","Virgin America","flyfromSEA","@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare","","2015-02-23 06:57:24 -0800","Seattle"
569873665640292352,"positive","","Virgin America","flyfromNYC","@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare","","2015-02-23 06:57:24 -0800","New York City, NY"
569873664612704256,"neutral","","Virgin America","flyfromLAX","@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare","","2015-02-23 06:57:24 -0800","Los Angeles, CA"
569872058613673984,"positive","","Virgin America","Silvanabfer","@VirginAmerica Have a great week 🌞✈","","2015-02-23 06:51:01 -0800",""
569861209781989376,"positive","","Virgin America","AdamJdubs","@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH","","2015-02-23 06:07:54 -0800","Earth"
569847920192655360,"negative","Late Flight","Virgin America","nicholas_v","@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?","[26.074379, -80.1416831]","2015-02-23 05:15:06 -0800",""
569814339785338880,"positive","","Virgin America","tstashajones","@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience","","2015-02-23 03:01:39 -0800","Halifax, Nova Scotia, Canada"
569777607371128832,"positive","","Virgin America","SkateMamas","@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!","","2015-02-23 00:35:42 -0800","Los Angeles, CA"
569774078233419776,"positive","","Virgin America","dngoo","@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.","","2015-02-23 00:21:40 -0800","Near a park, water, or lights"
569770363623575552,"positive","","Virgin America","SamBrittenham","@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining","","2015-02-23 00:06:55 -0800","USA"
569748316776325120,"negative","Customer Service Issue","Virgin America","usagibrian","@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?","","2015-02-22 22:39:18 -0800","San Francisco CA"
569741221783957504,"negative","Flight Booking Problems","Virgin America","usagibrian","@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?","","2015-02-22 22:11:07 -0800","San Francisco CA"
569737603617943552,"negative","Customer Service Issue","Virgin America","KindofLuke","@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370","","2015-02-22 21:56:44 -0800",""
569714127792254976,"positive","","Virgin America","ptbrodie","@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!","","2015-02-22 20:23:27 -0800","San Francisco"
569675144353828864,"positive","","Virgin America","cheryleng","@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!","[33.9469039, -118.40716847]","2015-02-22 17:48:33 -0800",""
569674358135914496,"neutral","","Virgin America","HishamSharaby","@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?","","2015-02-22 17:45:25 -0800","New York"
569666477265018880,"negative","Customer Service Issue","Virgin America","ChrisFordisHere","@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!","[51.04345575, -114.06071363]","2015-02-22 17:14:06 -0800","NYC"
569652497947734016,"positive","","Virgin America","JKF1897","@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue","","2015-02-22 16:18:33 -0800",""
569649116487290880,"neutral","","Virgin America","F6x","@VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?","[40.64662464, -73.77090177]","2015-02-22 16:05:07 -0800","San Francisco, CA"
569643262459269120,"neutral","","Virgin America","lawyang588","@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?","","2015-02-22 15:41:51 -0800",""
569642845516275712,"negative","Customer Service Issue","Virgin America","melokudo","@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.","","2015-02-22 15:40:12 -0800",""
569634318349246464,"negative","Can't Tell","Virgin America","ChrysiChrysic","@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry","","2015-02-22 15:06:19 -0800",""
569633630978310144,"neutral","","Virgin America","nikkisixxfan93","@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?","","2015-02-22 15:03:35 -0800","Sacramento,California"
569633279546036224,"negative","Cancelled Flight","Virgin America","ChrysiChrysic","@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!","","2015-02-22 15:02:11 -0800",""
569630092273410048,"negative","Late Flight","Virgin America","MOCBlogger","@VirginAmerica Another delayed flight? #likingyoulessandless","","2015-02-22 14:49:31 -0800","San Diego"
569627480425766912,"negative","Customer Service Issue","Virgin America","tfaz","@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise","","2015-02-22 14:39:09 -0800","Oakland, California"
569625739231948800,"positive","","Virgin America","lisaptv","@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015","","2015-02-22 14:32:14 -0800",""
569625609799774208,"neutral","","Virgin America","dropapp","@VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9","","2015-02-22 14:31:43 -0800",""
569620102389350400,"positive","","Virgin America","HollywoodHotMom","@VirginAmerica always!!! Xoxo","","2015-02-22 14:09:50 -0800","All Over!"
569619569372823552,"negative","Flight Booking Problems","Virgin America","GoShar2012","@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated","","2015-02-22 14:07:43 -0800","Providence, RI"
569618527948115968,"negative","Flight Attendant Complaints","Virgin America","MOCBlogger","@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame","","2015-02-22 14:03:34 -0800","San Diego"
569616490380439552,"positive","","Virgin America","SkateMamas","@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!","","2015-02-22 13:55:28 -0800","Los Angeles, CA"
569615109363929088,"neutral","","Virgin America","FiDiFamilies","@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃","","2015-02-22 13:49:59 -0800","New York City "
569614365755899904,"negative","Late Flight","Virgin America","jarrydosborne","@VirginAmerica please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and/or Dallas","","2015-02-22 13:47:02 -0800","New York"
569614024578600960,"positive","","Virgin America","HollywoodHotMom","@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!","","2015-02-22 13:45:41 -0800","All Over!"
569609971383586816,"negative","Cancelled Flight","Virgin America","mlorenzen","@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(","","2015-02-22 13:29:34 -0800","iPhone: 29.741360,-90.131523"
569608328998887424,"negative","Flight Booking Problems","Virgin America","Tyler_Starrine","@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.","","2015-02-22 13:23:03 -0800","Los Angeles"
569599867716132864,"positive","","Virgin America","jessicajaymes","Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.","[33.94652852, -118.40766257]","2015-02-22 12:49:25 -0800","hollywood, california"
569596445680115712,"positive","","Virgin America","livingfitly","@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf","","2015-02-22 12:35:49 -0800","Washington, DC"
569596097540132864,"negative","Damaged Luggage","Virgin America","khartline",".@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.","","2015-02-22 12:34:26 -0800","Las Vegas"
569594386066984960,"negative","Damaged Luggage","Virgin America","khartline",".@VirginAmerica does that mean you don't have a policy for destroyed luggage?","","2015-02-22 12:27:38 -0800","Las Vegas"
569586660909973504,"neutral","","Virgin America","MACRoxburgh","@VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?","","2015-02-22 11:56:57 -0800",""
569580805036453888,"positive","","Virgin America","paulnakada","@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)","","2015-02-22 11:33:40 -0800","San Francisco"
569575679722786816,"neutral","","Virgin America","wildcatdad","@VirginAmerica is your website ever coming back online?","","2015-02-22 11:13:18 -0800",""
569575003248676864,"neutral","","Virgin America","RheaThurman1","@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?","","2015-02-22 11:10:37 -0800",""
569574973662232576,"neutral","","Virgin America","Osiris91780","@VirginAmerica Is flight 0769 out of LGA to DFW on time?","","2015-02-22 11:10:30 -0800",""
569574961158815744,"neutral","","Virgin America","HeatherWhoo","@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?","","2015-02-22 11:10:27 -0800",""
569572942381649920,"negative","Customer Service Issue","Virgin America","paulnakada","@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.","","2015-02-22 11:02:26 -0800","San Francisco"
569572740723712000,"negative","Cancelled Flight","Virgin America","RampantSmashing","@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!","","2015-02-22 11:01:38 -0800","CA"
569566981835218944,"negative","Flight Booking Problems","Virgin America","intlwriter","@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site","","2015-02-22 10:38:45 -0800","@ the moment in New Delhi"
569564853460807680,"negative","Late Flight","Virgin America","finslippy","@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.","","2015-02-22 10:30:17 -0800","Brooklyn"
569564610837086208,"negative","Cancelled Flight","Virgin America","finslippy","@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)","","2015-02-22 10:29:19 -0800","Brooklyn"
569562202405019648,"negative","Bad Flight","Virgin America","Gr8Fratsby","@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter","","2015-02-22 10:19:45 -0800","Washington, DC"
569541127340040192,"negative","Customer Service Issue","Virgin America","sbaaronson","@VirginAmerica is the website down?","","2015-02-22 08:56:00 -0800","Los Angeles"
569540405676654592,"negative","Customer Service Issue","Virgin America","jonesbasf","@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2","","2015-02-22 08:53:08 -0800",""
569494748341407744,"negative","Customer Service Issue","Virgin America","Gr8Fratsby","@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers","","2015-02-22 05:51:43 -0800","Washington, DC"
569482263345307648,"neutral","","Virgin America","NewsSWA","@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2","","2015-02-22 05:02:06 -0800","FL410"
569477692166316032,"negative","Customer Service Issue","Virgin America","CSHangover","@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh","","2015-02-22 04:43:56 -0800","Tokyo"
569461469042966528,"negative","longlines","Virgin America","girlphotophilly","@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!","","2015-02-22 03:39:28 -0800","Philadelphia, Pa"
569459618881019904,"neutral","","Virgin America","NewsSWA","@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx","","2015-02-22 03:32:07 -0800","FL410"
569452063920226304,"neutral","","Virgin America","NewsSWA","@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu","","2015-02-22 03:02:06 -0800","FL410"
569447071910105088,"neutral","","Virgin America","Graemelodge5545","@VirginAmerica Lister to my show my on Monday 1230 130","","2015-02-22 02:42:16 -0800",""
569429411646156800,"neutral","","Virgin America","NewsSWA","@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH","","2015-02-22 01:32:05 -0800","FL410"
569369239183872000,"negative","Can't Tell","Virgin America","Boards707","@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher...","","2015-02-21 21:32:59 -0800","Belmar, NJ"
569368160291463168,"negative","Customer Service Issue","Virgin America","MikeWiener","@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed","","2015-02-21 21:28:42 -0800",""
569356387785900032,"neutral","","Virgin America","khartline","@VirginAmerica I'd love to know what your policy is for damaged luggage.","","2015-02-21 20:41:55 -0800","Las Vegas"
569354267854704640,"positive","","Virgin America","simpasmore","@VirginAmerica Thank you for the follow","","2015-02-21 20:33:30 -0800","Barbados "
569351220097216512,"negative","Customer Service Issue","Virgin America","ChrysiChrysic","@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers","","2015-02-21 20:21:23 -0800",""
569348775631675392,"negative","Cancelled Flight","Virgin America","ChrysiChrysic","@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?","","2015-02-21 20:11:40 -0800",""
569324558999691264,"neutral","","Virgin America","TTINAC11","@VirginAmerica @TTINAC11 I DM you","","2015-02-21 18:35:27 -0800","Las Vegas, NV"
569323106210152448,"neutral","","Virgin America","elaurawrr","@VirginAmerica can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas 😩😭","","2015-02-21 18:29:40 -0800",""
569323082701275136,"negative","Customer Service Issue","Virgin America","joyabsalon","@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!","","2015-02-21 18:29:35 -0800","Northern Virginia"
569318651502989312,"negative","Cancelled Flight","Virgin America","meladorri","@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?","","2015-02-21 18:11:58 -0800","Boston, MA"
569318130356502528,"positive","","Virgin America","miaerolinea","😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt","","2015-02-21 18:09:54 -0800","Worldwide"
569316358845911040,"positive","","Virgin America","archiegips","@VirginAmerica Only way to fly! #Elevate #Gold","","2015-02-21 18:02:51 -0800","LaLa Land"
569311498301870080,"neutral","","Virgin America","obiwantoby","@VirginAmerica If only you guys had flights from CMH.","","2015-02-21 17:43:33 -0800",""
569311060903268352,"negative","Can't Tell","Virgin America","MarwaYousofzoy","@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.","","2015-02-21 17:41:48 -0800",""
569310635986546688,"negative","Flight Attendant Complaints","Virgin America","TTINAC11","@VirginAmerica  for all my flight stuff wrong and did nothing about it. Had #worst #flight ever","","2015-02-21 17:40:07 -0800","Las Vegas, NV"
569305113589714944,"neutral","","Virgin America","TheNotoriousLEX","@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?","","2015-02-21 17:18:10 -0800","Chicago "
569304436612444160,"positive","","Virgin America","advertisingdiva","@VirginAmerica you will match my #AmericanAirlines status? Cool!","[38.9128188, -77.00798226]","2015-02-21 17:15:29 -0800","DC - LA - Venice Beach"
569304208534597632,"neutral","","Virgin America","Floxie10","“@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉","","2015-02-21 17:14:35 -0800","Argentina"
569304030847090688,"negative","Flight Booking Problems","Virgin America","alexrkonrad","@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business","","2015-02-21 17:13:52 -0800","New York, NY"
569303931916038144,"negative","Can't Tell","Virgin America","MarwaYousofzoy","@VirginAmerica you suck!","","2015-02-21 17:13:29 -0800",""
569298165855338496,"positive","","Virgin America","lexiesalas","@VirginAmerica thanks!","","2015-02-21 16:50:34 -0800","BAYAREA✈️NYC"
569290361870426112,"negative","Flight Booking Problems","Virgin America","MaximWheatley","@VirginAmerica Just DM'd. Same issue persisting.","","2015-02-21 16:19:33 -0800","Washington, DC"
569282249717194752,"negative","Cancelled Flight","Virgin America","FiDiFamilies","@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids","","2015-02-21 15:47:19 -0800","New York City "
569277854950817792,"negative","Flight Booking Problems","Virgin America","lexiesalas","@VirginAmerica trying to book a flight & your site is down 😁","","2015-02-21 15:29:51 -0800","BAYAREA✈️NYC"
569277352129138688,"negative","Cancelled Flight","Virgin America","Artenis15","@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything","","2015-02-21 15:27:52 -0800","MA // Ashton in Wonderland"
569263837448269824,"negative","Cancelled Flight","Virgin America","NancyJFriedman","@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better","","2015-02-21 14:34:09 -0800","New York City"
569262527281913856,"positive","","Virgin America","JT_Magana","@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue","","2015-02-21 14:28:57 -0800",""
569262225900359680,"negative","Customer Service Issue","Virgin America","MaximWheatley","@VirginAmerica Your website is down and I'm trying to check in!","","2015-02-21 14:27:45 -0800","Washington, DC"
569261347688607744,"positive","","Virgin America","carabubes","@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)","","2015-02-21 14:24:16 -0800","Los Angeles, California"
569261128532041728,"neutral","","Virgin America","carabubes","@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!","","2015-02-21 14:23:24 -0800","Los Angeles, California"
569260526976544768,"positive","","Virgin America","wmrrock","@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4","","2015-02-21 14:21:00 -0800","CT"
569253311813185536,"positive","","Virgin America","DailyBillboard","@VirginAmerica Keep up the great work :)","","2015-02-21 13:52:20 -0800","Los Angeles, California"
569253236093267968,"positive","","Virgin America","BigRichTexasPam","@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY","[32.84359605, -96.84910929]","2015-02-21 13:52:02 -0800","FREE ADVICE! "
569250469178175488,"positive","","Virgin America","rtw4","@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously","","2015-02-21 13:41:02 -0800","Natick, MA, USA"
569248437050302464,"neutral","","Virgin America","casualdiego","@VirginAmerica can you please get me to the new york area before monday afternoon","","2015-02-21 13:32:58 -0800","okayville, population me"
569248400836726784,"positive","","Virgin America","kyle_romanoff","@VirginAmerica Thanks so much for the awesome support, you guys rock!","","2015-02-21 13:32:49 -0800",""
569247769166266368,"negative","Bad Flight","Virgin America","wmrrock","@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback","","2015-02-21 13:30:18 -0800","CT"
569247394002563072,"negative","Late Flight","Virgin America","wmrrock","@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.","","2015-02-21 13:28:49 -0800","CT"
569244860286263296,"negative","Cancelled Flight","Virgin America","BigRichTexasPam","@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ❄️❄️❄️","[32.8437698, -96.84928399]","2015-02-21 13:18:45 -0800","FREE ADVICE! "
569240250192670720,"positive","","Virgin America","aaronkurlander","@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!","","2015-02-21 13:00:26 -0800","New York, NY"
569238877178716160,"negative","Cancelled Flight","Virgin America","MistakeCakeJake","@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?","","2015-02-21 12:54:58 -0800",""
569237252154372096,"negative","Customer Service Issue","Virgin America","NoelArtiles","@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.","[0.0, 0.0]","2015-02-21 12:48:31 -0800","Austin, TX"
569236471690829824,"neutral","","Virgin America","floatingatoll","@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight","","2015-02-21 12:45:25 -0800","Silicon Valley, California"
569236251129163776,"negative","Customer Service Issue","Virgin America","floatingatoll","@VirginAmerica your mobile site is broken, shows 
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin","","2015-02-21 12:44:32 -0800","Silicon Valley, California"
569230983075115008,"negative","Cancelled Flight","Virgin America","aaronkurlander","@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin","","2015-02-21 12:23:36 -0800","New York, NY"
569229785500680192,"negative","Cancelled Flight","Virgin America","aaronkurlander","@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?","","2015-02-21 12:18:51 -0800","New York, NY"
569226875349835776,"negative","Customer Service Issue","Virgin America","borknagar","@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks","","2015-02-21 12:07:17 -0800","chile"
569224234150404096,"negative","Flight Booking Problems","Virgin America","propsonline","@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh","","2015-02-21 11:56:47 -0800","California, USA"
569223788639821824,"negative","Cancelled Flight","Virgin America","propsonline","@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...","","2015-02-21 11:55:01 -0800","California, USA"
569222494952886272,"positive","","Virgin America","carlos89178","@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj","","2015-02-21 11:49:53 -0800",""
569221440794271744,"positive","","Virgin America","carlos89178","@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline","","2015-02-21 11:45:41 -0800",""
569221156504530944,"negative","Can't Tell","Virgin America","shounshounette","@VirginAmerica  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad","","2015-02-21 11:44:33 -0800",""
569220232293720064,"neutral","","Virgin America","alanzeino","@VirginAmerica it’s just a bug report, guys","","2015-02-21 11:40:53 -0800","San Francisco"
569218762907324416,"negative","Customer Service Issue","Virgin America","DonnellyPatrick","@VirginAmerica hold times at call center are a bit much","","2015-02-21 11:35:03 -0800","SF Bay Area"
569212570478911488,"positive","","Virgin America","stefanpinto","@VirginAmerica Like http://t.co/VPqEm31XUQ","","2015-02-21 11:10:26 -0800","Los Angeles, CA"
569211675108179968,"negative","Flight Booking Problems","Virgin America","josephschwegler","@VirginAmerica Site down? #help","","2015-02-21 11:06:53 -0800",""
569209566715469824,"positive","","Virgin America","jennifer_caron","@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l","","2015-02-21 10:58:30 -0800","Los Angeles, CA"
569208480793567232,"positive","","Virgin America","miaerolinea","Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy","","2015-02-21 10:54:11 -0800","Worldwide"
569205125278859264,"positive","","Virgin America","ninjasistah","@VirginAmerica thanks so much!","","2015-02-21 10:40:51 -0800","Massachusetts"
569204272795004928,"negative","Customer Service Issue","Virgin America","daniellewolff","@VirginAmerica Trying to reset my password, email never arrives. Help?","","2015-02-21 10:37:28 -0800","Los Angeles, CA"
569202691185909760,"positive","","Virgin America","EleonoraKaras","@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9","","2015-02-21 10:31:11 -0800","New York"
569201943131738112,"positive","","Virgin America","carlosondrums","@VirginAmerica Very nicely done. 👏","","2015-02-21 10:28:13 -0800","Las Vegas"
569200619430420480,"positive","","Virgin America","ninjasistah","@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)","","2015-02-21 10:22:57 -0800","Massachusetts"
569200606595952640,"negative","Late Flight","Virgin America","stephenasilverm","@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?","","2015-02-21 10:22:54 -0800",""
569198782421663744,"negative","Cancelled Flight","Virgin America","mrl6626","@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?","","2015-02-21 10:15:39 -0800",""
569198104806699008,"positive","","Virgin America","SunRighteous","@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗","","2015-02-21 10:12:58 -0800",""
569197967959154688,"positive","","Virgin America","readerriter","@VirginAmerica sounds like fun !","","2015-02-21 10:12:25 -0800","CALIFORNIA, USA"
569197611393163264,"neutral","","Virgin America","jeredscott","@VirginAmerica any updates on flight 413 from Jfk > Lax","","2015-02-21 10:11:00 -0800","downtown, CA"
569197515993534464,"neutral","","Virgin America","eric_t_lee","@virginamerica spruce moose!","","2015-02-21 10:10:37 -0800","Brooklyn"
569192778468626432,"negative","Customer Service Issue","Virgin America","bluesmoon","@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.","","2015-02-21 09:51:48 -0800","Cambridge, MA, USA, Earth"
569182336715243520,"negative","Lost Luggage","Virgin America","RedSoxGirl1976","@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?","","2015-02-21 09:10:18 -0800","Somewhere outside of Fenway"
569180623165915136,"positive","","Virgin America","InuAtah","@VirginAmerica classiq, luv Virgin America. Greetingz","","2015-02-21 09:03:30 -0800","Abuja"
569179517522046976,"negative","Customer Service Issue","Virgin America","borknagar","@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues","","2015-02-21 08:59:06 -0800","chile"
569176777056079872,"positive","","Virgin America","Recessionista","@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!","","2015-02-21 08:48:13 -0800","Los Angeles, CA"
569165709516759040,"positive","","Virgin America","moosekazmi","@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason","","2015-02-21 08:04:14 -0800","Las Piedras, Peru"
569110766235877376,"positive","","Virgin America","_LisaCap","@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!","","2015-02-21 04:25:54 -0800","Charlestown, MA"
569083230361673728,"negative","Bad Flight","Virgin America","eatgregeat","@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews","[26.06726717, -80.14433663]","2015-02-21 02:36:29 -0800",""
569028851860254720,"negative","Flight Booking Problems","Virgin America","alanzeino","@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ","","2015-02-20 23:00:24 -0800","San Francisco"
569022319437357056,"negative","Damaged Luggage","Virgin America","khartline","@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.","","2015-02-20 22:34:27 -0800","Las Vegas"
569020707113476096,"positive","","Virgin America","courtDMC","@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.","","2015-02-20 22:28:03 -0800","New York for now."
569018352464588800,"neutral","","Virgin America","woawABQ","@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh","","2015-02-20 22:18:41 -0800","Albuquerque, NM"
569011849976348672,"positive","","Virgin America","Cydney_Chase","@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo","","2015-02-20 21:52:51 -0800","#SF#Optimist #Freefalling"
568989005162766336,"neutral","","Virgin America","AirlineFuel","@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G","","2015-02-20 20:22:04 -0800","Global"
568977439398821888,"neutral","","Virgin America","OriginalTuna","@VirginAmerica any plans to start flying direct from DAL to LAS?","","2015-02-20 19:36:07 -0800","Texas"
568977175149293568,"neutral","","Virgin America","ImThankfulRadio","@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn","[0.0, 0.0]","2015-02-20 19:35:04 -0800","Washington State"
568972394297077760,"positive","","Virgin America","AnnaProsser","@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!","","2015-02-20 19:16:04 -0800","USA"
568945958970531840,"negative","Bad Flight","Virgin America","HenryLucero","@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒","","2015-02-20 17:31:01 -0800","Los Angeles, CA"
568945265899483136,"neutral","","Virgin America","daisy1016","@VirginAmerica Grand Budapest Hotel #OscarsCountdown","","2015-02-20 17:28:16 -0800","Florida"
568943244027006976,"neutral","","Virgin America","TGSOFL","@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.","","2015-02-20 17:20:14 -0800","Florida"
568942331921092608,"negative","Bad Flight","Virgin America","stephanieslome","@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!","","2015-02-20 17:16:37 -0800","San Francisco"
568940002849255424,"negative","Customer Service Issue","Virgin America","Alex_Ricardo","@VirginAmerica there is something wrong with you website in Safari iPhone","","2015-02-20 17:07:21 -0800","Montreal"
568929979981033472,"positive","","Virgin America","djchuang","@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet","[32.8454782, -96.8504585]","2015-02-20 16:27:32 -0800","Orange County, CA"
568929026644975616,"negative","Can't Tell","Virgin America","miekd","@VirginAmerica Already checked in so the page expired :X","","2015-02-20 16:23:44 -0800","San Francisco"
568928741298012160,"negative","Customer Service Issue","Virgin America","insideout","@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!","","2015-02-20 16:22:36 -0800",""
568928605226426368,"neutral","","Virgin America","AirlineFuel","@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y","","2015-02-20 16:22:04 -0800","Global"
568926018049691648,"neutral","","Virgin America","fromtheleftseat","@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4","","2015-02-20 16:11:47 -0800","Phoenix AZ"
568923762764095488,"positive","","Virgin America","AlyssaJenS","@VirginAmerica I see what you did there ;)","","2015-02-20 16:02:49 -0800","Bay Area, CA"
568920614716600320,"neutral","","Virgin America","Kevin_E_Park","@VirginAmerica way to take advantage of #MayweatherPacquiao :)","","2015-02-20 15:50:19 -0800",""
568920221882257408,"neutral","","Virgin America","FlexinFinessinB","@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao","","2015-02-20 15:48:45 -0800",""
568911350656675840,"positive","","Virgin America","drsaadiaim","@VirginAmerica your inflight team makes the experience #amazing!","","2015-02-20 15:13:30 -0800","Boca Raton FL 33434"
568910590921609216,"positive","","Virgin America","MaverickGamersX","@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J","","2015-02-20 15:10:29 -0800","Follow/Retweet for giveaways!"
568901823215448064,"negative","Bad Flight","Virgin America","MsReeseGirl","@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED","","2015-02-20 14:35:38 -0800","Los Angeles"
568898405189038080,"neutral","","Virgin America","AirlineFuel","@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef","","2015-02-20 14:22:04 -0800","Global"
568897315458691072,"positive","","Virgin America","CanPOREOTICS","@VirginAmerica fav airline","","2015-02-20 14:17:44 -0800","Anaheim, CA"
568890074164809728,"positive","","Virgin America","MaverickGamersX","@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)","","2015-02-20 13:48:57 -0800","Follow/Retweet for giveaways!"
568890062286385152,"neutral","","Virgin America","LizaUtter","👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”","","2015-02-20 13:48:54 -0800","Malibu, CA"
568884848632279040,"neutral","","Virgin America","crj_lll","@VirginAmerica what is your policy on flying after surgery?  I am still waiting for answer so I can tell me doctor.","","2015-02-20 13:28:11 -0800","Las Vegas, NV"
568882014415249408,"negative","Lost Luggage","Virgin America","snellbell","@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help","","2015-02-20 13:16:56 -0800",""
568874645564362752,"positive","","Virgin America","AcronymBex","@VirginAmerica Thank you!!","","2015-02-20 12:47:39 -0800","NY, NY"
568868127364096000,"negative","Customer Service Issue","Virgin America","SleeplessByte","@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.","[0.0, 0.0]","2015-02-20 12:21:45 -0800","Rijswijk ♡ The Netherlands"
568867068331864064,"neutral","","Virgin America","AcronymBex","@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!","","2015-02-20 12:17:32 -0800","NY, NY"
568865011717705728,"neutral","","Virgin America","notthatnathan","@VirginAmerica I need you to follow back in order to DM.","","2015-02-20 12:09:22 -0800","Portland, Maine"
568864815654899712,"neutral","","Virgin America","Sleubeau","@VirginAmerica Need to start flying to @KCIAirport .  😊😀😃😄","[39.24087254, -94.63994975]","2015-02-20 12:08:35 -0800","Kansas City, MO"
568855933360607232,"neutral","","Virgin America","crj_lll","@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.","","2015-02-20 11:33:18 -0800","Las Vegas, NV"
568853685855334400,"negative","Can't Tell","Virgin America","Yorkshire_D","@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!","","2015-02-20 11:24:22 -0800",""
568850967673896960,"negative","Flight Attendant Complaints","Virgin America","SaraBabs","@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!","","2015-02-20 11:13:34 -0800","dc"
568850943359496192,"negative","Bad Flight","Virgin America","AdamSinger","@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)","[0.0, 0.0]","2015-02-20 11:13:28 -0800","San Francisco, CA"
568847512372514816,"neutral","","Virgin America","crj_lll","@VirginAmerica what is your policy on flying after surgery?","","2015-02-20 10:59:50 -0800","Las Vegas, NV"
568845553104068608,"neutral","","Virgin America","AirlineFuel","@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg","","2015-02-20 10:52:03 -0800","Global"
568840724700995584,"negative","Flight Booking Problems","Virgin America","notthatnathan","@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!","","2015-02-20 10:32:51 -0800","Portland, Maine"
568840560347373568,"positive","","Virgin America","polaroidmisha","@VirginAmerica would love to do more for virgin just like I do for @GoPro","[0.0, 0.0]","2015-02-20 10:32:12 -0800","San Francisco"
568838020041809920,"neutral","","Virgin America","AirlineFuel","@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I","","2015-02-20 10:22:07 -0800","Global"
568837602071203840,"neutral","","Virgin America","NazarFakih","@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.","","2015-02-20 10:20:27 -0800",""
568833739192557568,"neutral","","Virgin America","JetBlueNews","@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq","","2015-02-20 10:05:06 -0800","USA"
568830466830151680,"neutral","","Virgin America","AirlineFuel","@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ","","2015-02-20 09:52:06 -0800","Global"
568830133626253312,"negative","Customer Service Issue","Virgin America","RobynMatza","@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS","[0.0, 0.0]","2015-02-20 09:50:46 -0800","New York, NY"
568828648687591424,"neutral","","Virgin America","SocialMedia305","@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA","","2015-02-20 09:44:52 -0800",""
568828112626012160,"neutral","","Virgin America","sbaaronson","@VirginAmerica @madbee95 check the website before you go to the airport!","","2015-02-20 09:42:45 -0800","Los Angeles"
568824637267685376,"negative","Customer Service Issue","Virgin America","miekd","@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr","","2015-02-20 09:28:56 -0800","San Francisco"
568823689422053376,"neutral","","Virgin America","StevenMYoung","@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8","","2015-02-20 09:25:10 -0800","Brooklyn, NY"
568815689684815872,"positive","","Virgin America","thecompostcook","@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry","[37.77465018, -122.44032176]","2015-02-20 08:53:23 -0800","New York, NY"
568812046747201536,"negative","Lost Luggage","Virgin America","snellbell","@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff","","2015-02-20 08:38:54 -0800",""
568811384437411840,"negative","Flight Booking Problems","Virgin America","chrisaguiar88","@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.","","2015-02-20 08:36:16 -0800","Massachusetts"
568805696780824576,"positive","","Virgin America","matthewhirsch","@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","","2015-02-20 08:13:40 -0800","Hoboken, NJ"
568803996774879232,"positive","","Virgin America","GabriellaDago","@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!","","2015-02-20 08:06:55 -0800","New York City"
568802396907835392,"positive","","Virgin America","AdamSinger","@VirginAmerica happy to spend the day together. Let's do this!","","2015-02-20 08:00:33 -0800","San Francisco, CA"
568800805475782656,"neutral","","Virgin America","GabriellaDago","@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9","","2015-02-20 07:54:14 -0800","New York City"
568795484283736064,"neutral","","Virgin America","MarcPerez","@VirginAmerica missed my flight. How does standby work?","","2015-02-20 07:33:05 -0800"," California 92705"
568795139512127488,"positive","","Virgin America","JayRockerz",".@VirginAmerica They were very understanding and helped me out.  Thx! #Comps","","2015-02-20 07:31:43 -0800","39.149054,  -77.273589"
568792520337039360,"neutral","","Virgin America","mlbkid162","@VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS","","2015-02-20 07:21:19 -0800","New york"
568791035297468416,"positive","","Virgin America","Hwoodboy24","@VirginAmerica thank you! I absolutely will 😎","","2015-02-20 07:15:25 -0800","BOS • LA • NYC "
568790164404899840,"negative","Can't Tell","Virgin America","perMicah","@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD","","2015-02-20 07:11:57 -0800","Brooklyn, NY"
568781819233091584,"neutral","","Virgin America","GabriellaDago","@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘","","2015-02-20 06:38:47 -0800","New York City"
568775898234798080,"negative","Flight Booking Problems","Virgin America","perMicah","@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg","","2015-02-20 06:15:16 -0800","Brooklyn, NY"
568769672922812416,"negative","Customer Service Issue","Virgin America","iamnayr","@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW","","2015-02-20 05:50:31 -0800","San Francisco, CA"
568735060104511488,"neutral","","Virgin America","gemmabow19","@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund","","2015-02-20 03:32:59 -0800",""
568689188377403392,"neutral","","Virgin America","BFPTravel","@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel","","2015-02-20 00:30:42 -0800",""
568663147189415936,"negative","Customer Service Issue","Virgin America","davidhfe","@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW","","2015-02-19 22:47:14 -0800","San Francisco, CA"
568662343170674688,"negative","Flight Booking Problems","Virgin America","davidhfe","@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?","","2015-02-19 22:44:02 -0800","San Francisco, CA"
568646087361355776,"neutral","","Virgin America","chet","@VirginAmerica add DTW and I'm sold!","","2015-02-19 21:39:26 -0800",""
568643040073506816,"positive","","Virgin America","TMAnderson10","@VirginAmerica How about some free drinks on the flight back for the free promo?","","2015-02-19 21:27:20 -0800","Dallas, TX"
568633361595412480,"positive","","Virgin America","SSal","@VirginAmerica @SSal thanks!","","2015-02-19 20:48:52 -0800","Dutchess County, NY"
568632394929958912,"neutral","","Virgin America","SoleXclusive415","@VirginAmerica momma I made it! 😁😁😁","","2015-02-19 20:45:02 -0800","Bay Area"
568630879246901248,"neutral","","Virgin America","SSal","@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.","","2015-02-19 20:39:00 -0800","Dutchess County, NY"
568629385105793024,"neutral","","Virgin America","SSal","@VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!","","2015-02-19 20:33:04 -0800","Dutchess County, NY"
568626625857728512,"neutral","","Virgin America","SoleXclusive415","@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair","","2015-02-19 20:22:06 -0800","Bay Area"
568608718994026496,"negative","Lost Luggage","Virgin America","j_payton","@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.","","2015-02-19 19:10:57 -0800","San Francisco"
568607562251108352,"neutral","","Virgin America","AQR415","@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks","","2015-02-19 19:06:21 -0800","San Francisco"
568605449659895808,"positive","","Virgin America","SuuperG","@VirginAmerica Thanks!","","2015-02-19 18:57:58 -0800","Wandering So-Cal-ian"
568604690767872000,"positive","","Virgin America","imacsweb","@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel","","2015-02-19 18:54:57 -0800","At an airport near you...."
568602941940043776,"positive","","Virgin America","SuuperG","@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef","","2015-02-19 18:48:00 -0800","Wandering So-Cal-ian"
568595620002279424,"negative","Flight Booking Problems","Virgin America","El_Nel_81","@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?","","2015-02-19 18:18:54 -0800",""
568585196699664384,"negative","Flight Booking Problems","Virgin America","zoelle","@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)","","2015-02-19 17:37:29 -0800","San Francisco"
568579880046227456,"neutral","","Virgin America","FreyaBevan_Fund","@VirginAmerica Many Thanks for the Follow.
#ourprincess #freyasfund #USA #Bandie 
Looking for Any Help😍
💗🇬🇧💗🇺🇸💗
🎀🌏🎀 http://t.co/UJfS9Zi6kd","","2015-02-19 17:16:21 -0800","freyabevanfund@hotmail.com"
568577243200376832,"neutral","","Virgin America","traveldg","@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd","[33.94696831, -118.40747994]","2015-02-19 17:05:53 -0800","San Francisco"
568576829000425472,"negative","Customer Service Issue","Virgin America","joyabsalon","@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥","","2015-02-19 17:04:14 -0800","Northern Virginia"
568572344056180736,"neutral","","Virgin America","adavidson26","@VirginAmerica is my new go to airline","","2015-02-19 16:46:25 -0800","Bay Area"
568571772251082752,"neutral","","Virgin America","FreyaBevan_Fund","@VirginAmerica @VirginAtlantic @GMA @AmericanAir 
Can You Help #ourprincess in need of some help in #USA 
🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer","","2015-02-19 16:44:08 -0800","freyabevanfund@hotmail.com"
568553610981740544,"positive","","Virgin America","SigmaRue","@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.","","2015-02-19 15:31:58 -0800","Portland, OR"
568543525505089536,"positive","","Virgin America","MNDNCH","@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.","","2015-02-19 14:51:54 -0800","SD/LA/PS"
568541317816561664,"neutral","","Virgin America","AArt763","@VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica","","2015-02-19 14:43:07 -0800",""
568536882012749824,"negative","Customer Service Issue","Virgin America","conorjrogers","@VirginAmerica trying to check-in...but looks like your site is down?","","2015-02-19 14:25:30 -0800"," DC | Jersey City"
568532221180534784,"negative","Late Flight","Virgin America","bonniecamp","@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!","","2015-02-19 14:06:59 -0800",""
568526847320784896,"negative","Customer Service Issue","Virgin America","GaySkiWeek","@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.","","2015-02-19 13:45:37 -0800","Telluride, CO"
568525368572817408,"positive","","Virgin America","graveyardtravel","@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!","","2015-02-19 13:39:45 -0800","Portland, Oregon"
568522203198697472,"negative","Can't Tell","Virgin America","taygarrett","@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???","","2015-02-19 13:27:10 -0800","san francisco"
568519971971538944,"negative","Flight Booking Problems","Virgin America","jamonholmgren","@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3","","2015-02-19 13:18:18 -0800","Vancouver, WA"
568518985056002048,"negative","Bad Flight","Virgin America","BlackFlagShoppe","@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board","","2015-02-19 13:14:23 -0800","”Straight Outta Jersey”"
568517565548339200,"negative","longlines","Virgin America","c_crubin","@VirginAmerica
wjere is our luggage #so slow at lax","","2015-02-19 13:08:44 -0800",""
568517447847780352,"neutral","","Virgin America","fromtheleftseat","@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21","","2015-02-19 13:08:16 -0800","Phoenix AZ"
568511755040657408,"negative","Customer Service Issue","Virgin America","richeyvicious","@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well","","2015-02-19 12:45:39 -0800","LES, NYC"
568511474580066304,"negative","Flight Booking Problems","Virgin America","richeyvicious","@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email","","2015-02-19 12:44:32 -0800","LES, NYC"
568496820604821504,"negative","Flight Booking Problems","Virgin America","taygarrett","@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome","","2015-02-19 11:46:18 -0800","san francisco"
568495808053702656,"neutral","","Virgin America","LondonBrushCo","@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo","","2015-02-19 11:42:17 -0800","Global"
568492682152189952,"neutral","","Virgin America","sapnasparikh","@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa","","2015-02-19 11:29:52 -0800","new york"
568491256508231680,"positive","","Virgin America","alexster4324","@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf","","2015-02-19 11:24:12 -0800",""
568490223417602048,"positive","","Virgin America","beasharif","@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!","","2015-02-19 11:20:05 -0800","The World"
568483591623208960,"neutral","","Virgin America","MajorPaayne","@VirginAmerica i would like help with some flights please.","","2015-02-19 10:53:44 -0800",""
568483491819753472,"neutral","","Virgin America","giannilee","Bruh “@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance”","","2015-02-19 10:53:21 -0800","VFILES DJ CHAMPION"
568481985221537792,"positive","","Virgin America","Rgulojr","@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!","","2015-02-19 10:47:21 -0800","Chicago"
568478510538493952,"positive","","Virgin America","_kristenicole_","@VirginAmerica ok! first time flying with you tonight :)","","2015-02-19 10:33:33 -0800","☂ Seattle | WA"
568476562376531968,"neutral","","Virgin America","CuteMonsterDad","@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!","","2015-02-19 10:25:48 -0800","3rd Planet from the Sun"
568472719102234624,"neutral","","Virgin America","chase_f","@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114","","2015-02-19 10:10:32 -0800","San Francisco, CA"
568469942711885824,"negative","Can't Tell","Virgin America","danteusa1","@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn","","2015-02-19 09:59:30 -0800",""
568463892453724160,"negative","Bad Flight","Virgin America","wmrrock","@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.","","2015-02-19 09:35:28 -0800","CT"
568463244035289088,"negative","Bad Flight","Virgin America","wmrrock","@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.","[0.0, 0.0]","2015-02-19 09:32:53 -0800","CT"
568460512553353216,"positive","","Virgin America","mightymeesh","@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉","","2015-02-19 09:22:02 -0800","San Francisco"
568458513636134912,"negative","Customer Service Issue","Virgin America","Matthewbenz","@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!","","2015-02-19 09:14:05 -0800","San Francisco"
568457140894969856,"negative","Late Flight","Virgin America","LondonBrushCo","@VirginAmerica delayed to10.30!!","","2015-02-19 09:08:38 -0800","Global"
568456334581981184,"negative","Customer Service Issue","Virgin America","mightymeesh","@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?","","2015-02-19 09:05:26 -0800","San Francisco"
568452676452806656,"neutral","","Virgin America","0504Traveller","@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race 
http://t.co/SfjDuahx9Z by @skift","","2015-02-19 08:50:54 -0800",""
568452186977361920,"positive","","Virgin America","KarinSLee","“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!","","2015-02-19 08:48:57 -0800","all over ca"
568451468560187392,"positive","","Virgin America","EricLMitchell","@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys","","2015-02-19 08:46:06 -0800","San Francisco"
568447216156692480,"negative","Can't Tell","Virgin America","fattbelly","@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank","","2015-02-19 08:29:12 -0800","S F"
568440278853525504,"neutral","","Virgin America","itsGREEKSAUSAGE","@VirginAmerica I just did, how can I DM? Do u have to also add me?","","2015-02-19 08:01:38 -0800","NY, NJ, CA, Greece"
568437415603507200,"positive","","Virgin America","kzone7","@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.","","2015-02-19 07:50:15 -0800","Long Island, NY"
568434482270707712,"positive","","Virgin America","heatherbeckel","@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER","","2015-02-19 07:38:36 -0800","ATX"
568432117539065856,"neutral","","Virgin America","TLoui143","@VirginAmerica Anytime, sugafly.","","2015-02-19 07:29:12 -0800","Out to Brunch with @Kanyewest."
568429677779365888,"positive","","Virgin America","marshman240","@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!","","2015-02-19 07:19:30 -0800","San Francisco"
568428224813916160,"neutral","","Virgin America","chase_f","@VirginAmerica I need a receipt for a flight change. Can you send one?","","2015-02-19 07:13:44 -0800","San Francisco, CA"
568423029371334656,"negative","Customer Service Issue","Virgin America","hungarianhc","@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?","[0.0, 0.0]","2015-02-19 06:53:05 -0800","San Francisco, CA"
568406048777900032,"positive","","Virgin America","MarcSM","@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd","","2015-02-19 05:45:37 -0800","East Village, New York City"
568392783922372608,"positive","","Virgin America","quackling","@VirginAmerica that doesn't look to fat to me! It looks yummy!","","2015-02-19 04:52:54 -0800","Birmingham, Michigan"
568391084210036736,"neutral","","Virgin America","tedreednc","@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model.
http://t.co/96Sctomh29","","2015-02-19 04:46:09 -0800","Charlotte, NC"
568382154071089152,"neutral","","Virgin America","stevengcpa","@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6","","2015-02-19 04:10:40 -0800","California"
568364437599436800,"neutral","","Virgin America","DOHA_Insight","@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE","","2015-02-19 03:00:16 -0800","Doha, Qatar"
568349321634013184,"neutral","","Virgin America","LibyaBizInfo","@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE","","2015-02-19 02:00:12 -0800","Libya"
568307768551026688,"neutral","","Virgin America","AlgeriaTweets","@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE","","2015-02-18 23:15:05 -0800","Algiers, Algeria"
568303606710956032,"positive","","Virgin America","_raulll","@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️","","2015-02-18 22:58:33 -0800","mckinney, tx"
568279994876571648,"positive","","Virgin America","TLoui143","@VirginAmerica Your planes are really pretty. Just thought u should know that. :)","","2015-02-18 21:24:43 -0800","Out to Brunch with @Kanyewest."
568265552583479296,"neutral","","Virgin America","mikeb51431","@VirginAmerica when are you flying to hawaii","","2015-02-18 20:27:20 -0800",""
568259485413715968,"negative","Flight Booking Problems","Virgin America","gbone34","@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help","","2015-02-18 20:03:13 -0800",""
568245360998658048,"positive","","Virgin America","GeorgettePierre","@VirginAmerica thank you","","2015-02-18 19:07:06 -0800","your third eye..."
568240364315783168,"negative","Customer Service Issue","Virgin America","edzme","@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!","","2015-02-18 18:47:14 -0800","The other side"
568239036533497856,"positive","","Virgin America","Joaquin68443","@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI","","2015-02-18 18:41:58 -0800","714 to 972"
568218962833461248,"negative","Bad Flight","Virgin America","contimike","@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!","","2015-02-18 17:22:12 -0800","New York, sort of!"
568216286561374208,"negative","Bad Flight","Virgin America","contimike","@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!","","2015-02-18 17:11:34 -0800","New York, sort of!"
568209028188233728,"neutral","","Virgin America","nschneble",".@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…","","2015-02-18 16:42:43 -0800",""
568204964742496256,"positive","","Virgin America","eganist","@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!","","2015-02-18 16:26:34 -0800","Washington D.C."
568203174198284288,"neutral","","Virgin America","pointsguy","@VirginAmerica announced New Route to Austin w/fares from $39/way. 
http://t.co/gA8pbamu0C","","2015-02-18 16:19:28 -0800","United States"
568199730989174784,"neutral","","Virgin America","timlopez","@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0","","2015-02-18 16:05:47 -0800","Southern California"
568195292803129344,"positive","","Virgin America","mirandahaustin","@VirginAmerica this is too cool!  Never been on ur planes but now I will!!","","2015-02-18 15:48:09 -0800","Austin, TX"
568193116437483520,"neutral","","Virgin America","franks105","@VirginAmerica you should have 39 dollar LAX-Las fares!!!","","2015-02-18 15:39:30 -0800","Hogwarts"
568189531033174016,"positive","","Virgin America","iamDavidAustin","@VirginAmerica great. Well deserved.","","2015-02-18 15:25:15 -0800",""
568174745293709312,"negative","Customer Service Issue","Virgin America","mekirkpatrick","@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.","","2015-02-18 14:26:30 -0800","Long Beach, CA"
568165573869199360,"negative","Customer Service Issue","Virgin America","jpf4986","@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!","","2015-02-18 13:50:03 -0800",""
568157680696729600,"negative","Customer Service Issue","Virgin America","Pace6445","@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.","[40.63767372, -74.11075451]","2015-02-18 13:18:41 -0800","Staten Island, NY"
568150150289461248,"neutral","","Virgin America","wmrrock","@VirginAmerica You should still develop an app - then you will be my favorite airline.","[0.0, 0.0]","2015-02-18 12:48:46 -0800","CT"
568148652352544768,"negative","Can't Tell","Virgin America","HuntTreadwell","@VirginAmerica all crap channels which is why I pay to watch UK tv","","2015-02-18 12:42:49 -0800",""
568146157534367744,"positive","","Virgin America","wmrrock","@VirginAmerica got it. All set - Thanks!","[0.0, 0.0]","2015-02-18 12:32:54 -0800","CT"
568144330268868608,"neutral","","Virgin America","jsamaudio","@VirginAmerica no A's channel this year?","","2015-02-18 12:25:38 -0800","St. Francis (Calif.)"
568142526110019584,"neutral","","Virgin America","wmrrock","@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?","[0.0, 0.0]","2015-02-18 12:18:28 -0800","CT"
568140092453179392,"positive","","Virgin America","JCervantezzz","@VirginAmerica Giants and Virgin America. A match made in heaven.","","2015-02-18 12:08:48 -0800","California, San Francisco"
568140010458894336,"positive","","Virgin America","GabriellaDago","@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!","","2015-02-18 12:08:28 -0800","New York City"
568136946016522240,"negative","Can't Tell","Virgin America","wmrrock","@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.","[0.0, 0.0]","2015-02-18 11:56:18 -0800","CT"
568132935037132800,"negative","Customer Service Issue","Virgin America","matthew","@VirginAmerica Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail","","2015-02-18 11:40:21 -0800","San Francisco, CA"
568132204712370176,"negative","longlines","Virgin America","mrpresident1776","@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(","","2015-02-18 11:37:27 -0800","Washington, D.C."
568122723915862016,"neutral","","Virgin America","elimae724","@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A","","2015-02-18 10:59:47 -0800","California Love #VFL"
568120102660341760,"positive","","Virgin America","ctpsts","@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker","","2015-02-18 10:49:22 -0800",""
568119079371997184,"positive","","Virgin America","jhen_d","@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!","","2015-02-18 10:45:18 -0800","Austin, Texas"
568114097142652928,"neutral","","Virgin America","AUStinAirport","@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf","","2015-02-18 10:25:30 -0800","Austin, TX"
568104519633993728,"neutral","","Virgin America","reaganroy","@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC","","2015-02-18 09:47:27 -0800",""
568104264733573120,"negative","Flight Booking Problems","Virgin America","onewil","@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!","[0.0, 0.0]","2015-02-18 09:46:26 -0800","San Francisco, CA"
568101393111891968,"neutral","","Virgin America","PlantFoodDude","@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?","","2015-02-18 09:35:01 -0800"," NJ USA"
568100257931747328,"positive","","Virgin America","jtwiegele","@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!","","2015-02-18 09:30:30 -0800","San Francisco, CA"
568100090390425600,"neutral","","Virgin America","sporch62","@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).","","2015-02-18 09:29:50 -0800",""
568095440517754880,"positive","","Virgin America","chrisdpatton","@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?","","2015-02-18 09:11:22 -0800","Annapolis, Maryland"
568093957080551424,"positive","","Virgin America","stopasyougo","@VirginAmerica OMG FINALLY","","2015-02-18 09:05:28 -0800",""
568088472772157440,"neutral","","Virgin America","AlMehairiAUH","@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek","","2015-02-18 08:43:41 -0800","Abu Dhabi"
568086068328681472,"neutral","","Virgin America","AwsmSpaceMonkey","@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!","","2015-02-18 08:34:07 -0800","San Marcos, CA"
568083179023650816,"negative","Bad Flight","Virgin America","iamWalkerR","@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers","","2015-02-18 08:22:39 -0800","New York, NY"
568079278505463808,"negative","Bad Flight","Virgin America","MarcoFlavioM","@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.","","2015-02-18 08:07:09 -0800","USA"
568068513224654848,"neutral","","Virgin America","0504Traveller","@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route 
http://t.co/6RLz0EBk2X via @usatoday","","2015-02-18 07:24:22 -0800",""
568068214325784576,"positive","","Virgin America","dreamerintexas","@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!","","2015-02-18 07:23:11 -0800","austin dallas chile london"
568064123621093376,"positive","","Virgin America","WilsonJoshuaLee","@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49","","2015-02-18 07:06:55 -0800","Dallas, TX"
568061922265804800,"neutral","","Virgin America","sanjosedr","@VirginAmerica I miss the #nerdbird in San Jose","","2015-02-18 06:58:11 -0800","San Jose, California
"
568059129601724416,"positive","","Virgin America","dsg0110","@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.","","2015-02-18 06:47:05 -0800","San Diego, CA"
568058610296565760,"positive","","Virgin America","lakebrahlands","@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news.","","2015-02-18 06:45:01 -0800","Zip City aka Dallas, TX "
568054702635483136,"neutral","","Virgin America","opteyemisg","@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?","","2015-02-18 06:29:29 -0800",""
568053134439788544,"neutral","","Virgin America","steve97070","@VirginAmerica please add more frequency to PDX Portland","","2015-02-18 06:23:15 -0800",""
568050777744379904,"positive","","Virgin America","letherebeflight","@VirginAmerica Congrats VX on the new route! ✈️🎉","","2015-02-18 06:13:53 -0800",""
568017135236022272,"negative","Cancelled Flight","Virgin America","NickyB617","@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.","","2015-02-18 04:00:12 -0800","Boston, MA"
568011935347838976,"neutral","","Virgin America","gemmabow19","@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗","","2015-02-18 03:39:33 -0800",""
567972416846217216,"negative","Can't Tell","Virgin America","total_janarchy","@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?","","2015-02-18 01:02:31 -0800",""
567972174398689280,"negative","Damaged Luggage","Virgin America","total_janarchy","@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.","","2015-02-18 01:01:33 -0800",""
567971836321009664,"negative","Flight Attendant Complaints","Virgin America","total_janarchy","@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!","","2015-02-18 01:00:12 -0800",""
567971610801664000,"negative","Bad Flight","Virgin America","total_janarchy","@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1)","","2015-02-18 00:59:19 -0800",""
567946319349706752,"negative","Customer Service Issue","Virgin America","helenalor","@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........","[0.0, 0.0]","2015-02-17 23:18:49 -0800","San Francisco"
567908796917420032,"positive","","Virgin America","HaraLillier","@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.","","2015-02-17 20:49:43 -0800",""
567899492885745664,"neutral","","Virgin America","helenhoppock","@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?","","2015-02-17 20:12:44 -0800",""
567893201719156736,"positive","","Virgin America","KallysAlbertSr","@VirginAmerica That's classy.","","2015-02-17 19:47:44 -0800","USA"
567873698679623680,"positive","","Virgin America","Price714","@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.","","2015-02-17 18:30:15 -0800","Hamilton, Ohio"
567858317831249920,"positive","","Virgin America","mctrees02","@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍","","2015-02-17 17:29:07 -0800","Dallas, TX"
567855171335626752,"neutral","","Virgin America","mctrees02","@VirginAmerica save some for 871 tomorrow AM!","","2015-02-17 17:16:37 -0800","Dallas, TX"
567849520781893632,"negative","Late Flight","Virgin America","lindsowesto","@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.","","2015-02-17 16:54:10 -0800","Texas"
567849200295124992,"neutral","","Virgin America","TheAdamRizz","@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c","","2015-02-17 16:52:54 -0800","Dallas, Texas"
567846970141716480,"positive","","Virgin America","TheAdamRizz","@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather","","2015-02-17 16:44:02 -0800","Dallas, Texas"
567845726220357632,"neutral","","Virgin America","josiebarosie","@VirginAmerica is that #thestarter??😁","","2015-02-17 16:39:05 -0800","Cork.Ireland"
567845203014377472,"neutral","","Virgin America","killawattannie","@VirginAmerica ...Please come to Minneapolis St. Paul!","","2015-02-17 16:37:01 -0800",""
567829051559186432,"neutral","","Virgin America","JAYXXX1","@VirginAmerica YES FYI  MY BFF","","2015-02-17 15:32:50 -0800",""
567828603976597504,"positive","","Virgin America","myvortex","@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?","","2015-02-17 15:31:03 -0800","could be anywhere"
567823564167192576,"positive","","Virgin America","miaerolinea","Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX","","2015-02-17 15:11:02 -0800","Worldwide"
567814795895787520,"positive","","Virgin America","mynejas","@VirginAmerica I love the dancing little richard. cool beans.","","2015-02-17 14:36:11 -0800","Oakland, CA"
567813046811525120,"positive","","Virgin America","SimplyImplicit","@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.","","2015-02-17 14:29:14 -0800","Los Angeles, CA"
567812402764374016,"positive","","Virgin America","mynejas","@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!","","2015-02-17 14:26:40 -0800","Oakland, CA"
567811428779868160,"neutral","","Virgin America","SimplyImplicit","@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( </3","","2015-02-17 14:22:48 -0800","Los Angeles, CA"
567810209088847872,"negative","Customer Service Issue","Virgin America","wtcgroup","@VirginAmerica Man of steel flies to more cities though...and with more frequency too.","","2015-02-17 14:17:57 -0800","SF Bay Area/ Las Vegas"
567807967706488832,"positive","","Virgin America","tookthecollar","@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h","","2015-02-17 14:09:03 -0800",""
567807640660619264,"neutral","","Virgin America","ICEportal","@VirginAmerica Good point!","","2015-02-17 14:07:45 -0800","Hollywood, FL"
567807288192290816,"neutral","","Virgin America","EnonThaPhenom",".@VirginAmerica I heard he has a virgin mobile hotspot ;)","","2015-02-17 14:06:21 -0800","Oakland, Ca"
567807278964023296,"neutral","","Virgin America","mattejacob","@VirginAmerica you got cheese pLate Flights too.","[40.78986648, -73.10068286]","2015-02-17 14:06:19 -0800","New York x Long Island"
567806905617281024,"neutral","","Virgin America","TheDCD","@VirginAmerica On all your flights?","[0.0, 0.0]","2015-02-17 14:04:50 -0800","On a bar floor in Denver."
567806884191944704,"positive","","Virgin America","Hakenson_LIOX","@VirginAmerica Dad on Segway is the best part of this whole infographic!","[42.5696777, -71.42056878]","2015-02-17 14:04:45 -0800","Waltham, MA"
567806872410161152,"positive","","Virgin America","funky_bbq","@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)","","2015-02-17 14:04:42 -0800",""
567806467974365184,"positive","","Virgin America","HereticPharaoh","@VirginAmerica wifi AND better seating.","","2015-02-17 14:03:05 -0800","Jersey City, New Jersey "
567796863467839488,"neutral","","Virgin America","judy_202","@VirginAmerica how come ABC is the only one of the network channels you don't have?","","2015-02-17 13:24:56 -0800","Washington, DC"
567792185832394752,"negative","Customer Service Issue","Virgin America","reekyrocks","@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.","","2015-02-17 13:06:20 -0800","Los Angeles, CA"
567787873778278400,"positive","","Virgin America","BrandonS002",".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience","","2015-02-17 12:49:12 -0800","New York City"
567786760287096832,"negative","Cancelled Flight","Virgin America","RyScanlon","@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!","","2015-02-17 12:44:47 -0800",""
567786199415136256,"neutral","","Virgin America","RyScanlon","@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!","","2015-02-17 12:42:33 -0800",""
567785481161953280,"neutral","","Virgin America","itsjulianking","@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs","","2015-02-17 12:39:42 -0800","P H I L A D E L P H I A"
567785191901376512,"negative","Customer Service Issue","Virgin America","RyScanlon","@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!","","2015-02-17 12:38:33 -0800",""
567783687980367872,"negative","Customer Service Issue","Virgin America","RyScanlon","@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.","","2015-02-17 12:32:34 -0800",""
567772685472915456,"negative","Customer Service Issue","Virgin America","cayocrazy","@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?","","2015-02-17 11:48:51 -0800",""
567770107062284288,"negative","Flight Booking Problems","Virgin America","paulhting","@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.","","2015-02-17 11:38:36 -0800","Charlottesville, VA"
567769981128282112,"positive","","Virgin America","onerockgypsy","@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)","","2015-02-17 11:38:06 -0800","next city"
567767269120688128,"neutral","","Virgin America","paulhting","@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?","","2015-02-17 11:27:20 -0800","Charlottesville, VA"
567762071258152960,"positive","","Virgin America","onerockgypsy","@VirginAmerica you guys are perfect as always! <3 #WeRVirgin","","2015-02-17 11:06:40 -0800","next city"
567759012806029312,"positive","","Virgin America","kellitweets","@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.","","2015-02-17 10:54:31 -0800","Texas"
567755402943930368,"neutral","","Virgin America","the22207","@VirginAmerica Can you give me Silver Status for 12 months?","","2015-02-17 10:40:11 -0800",""
567753757702647808,"positive","","Virgin America","Perceptions","@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings","","2015-02-17 10:33:38 -0800","Fargo, ND ( & Tucson, AZ)"
567748973910163456,"negative","Bad Flight","Virgin America","tan_talize","@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤","","2015-02-17 10:14:38 -0800","LA&OC"
567745903474540544,"negative","Late Flight","Virgin America","jonovoss","@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?","","2015-02-17 10:02:26 -0800","Washington, DC"
567744381432516608,"negative","Customer Service Issue","Virgin America","texasjuls","@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡","","2015-02-17 09:56:23 -0800","Texas"
567742937325260800,"neutral","","Virgin America","loungesong","@VirginAmerica Are there any sign up bonuses to enroll in Elevate?","","2015-02-17 09:50:39 -0800",""
567742578561650688,"positive","","Virgin America","ryan_kravontka","@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome","","2015-02-17 09:49:13 -0800","Los Angeles, CA"
567742148603170816,"neutral","","Virgin America","WWJAYD","@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?","[37.80065252, -122.43857414]","2015-02-17 09:47:31 -0800","San Franciso, CA"
567735941846937600,"neutral","","Virgin America","waytogopdx","@VirginAmerica still waiting to see  @Starryeyes_Dev_  😞","","2015-02-17 09:22:51 -0800","Lake Oswego, Oregon"
567728227465310208,"neutral","","Virgin America","Todd1HHD","@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap","","2015-02-17 08:52:11 -0800","Chicago"
567727292739092480,"positive","","Virgin America","BBahreman","@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.","","2015-02-17 08:48:29 -0800","Living in a Gangsters Paradise"
567726092518031360,"neutral","","Virgin America","PlayjtLV","“@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro","[36.08546367, -115.31814055]","2015-02-17 08:43:42 -0800","Las Vegas, NV"
570307876897628160,"positive","","United","rdowning76","@united thanks","","2015-02-24 11:42:48 -0800","usa"
570307847281614848,"positive","","United","CoreyAStewart","@united Thanks for taking care of that MR!! Happy customer.","","2015-02-24 11:42:41 -0800","Richmond, VA"
570307109704900608,"negative","Cancelled Flight","United","CoralReefer420","@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.","","2015-02-24 11:39:45 -0800","Bay Area, California "
570307026263384064,"negative","Late Flight","United","lsalazarll","@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united","","2015-02-24 11:39:25 -0800",""
570306733010264064,"positive","","United","rombaa","@united thanks -- we filled it out. How's our luck with this? Is it common?","","2015-02-24 11:38:15 -0800",""
570306217001799680,"negative","Can't Tell","United","samidip","@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :)","","2015-02-24 11:36:12 -0800","Erie, PA"
570305603056349184,"neutral","","United","karenmcgregor86","@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?","","2015-02-24 11:33:46 -0800","Kilmarnock, now Edinburgh. "
570304912468402176,"negative","Can't Tell","United","andycheco","@united you think you boarded flight AU1066 too early? I think so.","[19.43706642, -99.07927123]","2015-02-24 11:31:01 -0800","New York"
570302375510056960,"neutral","","United","hmansfield","@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.","","2015-02-24 11:20:56 -0800","Berkeley Heights, NJ"
570302023993831424,"negative","Bad Flight","United","slandail","@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.","","2015-02-24 11:19:32 -0800","Columbus, Ohio"
570301670892146688,"neutral","","United","karenmcgregor86","@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta","","2015-02-24 11:18:08 -0800","Kilmarnock, now Edinburgh. "
570299889688702976,"positive","","United","nydia376","@united thanks","","2015-02-24 11:11:04 -0800","USA"
570299819610251264,"positive","","United","BK_TheBri","@united Thanks. It is on the same ticket.","","2015-02-24 11:10:47 -0800","Portland, OR"
570299388670701568,"neutral","","United","LarkAfterDark","@united why not? Is it a law or a policy?","","2015-02-24 11:09:04 -0800","Harrisburg"
570299182310944768,"negative","Flight Booking Problems","United","Ashley_Jeffris","@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.","","2015-02-24 11:08:15 -0800","Las Vegas "
570298918971576320,"negative","Customer Service Issue","United","CheerTymeDad","@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service","","2015-02-24 11:07:12 -0800",""
570298455068971008,"negative","Customer Service Issue","United","Nikki62878","@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!","","2015-02-24 11:05:21 -0800",""
570298411582394368,"positive","","United","JordanTapiia","@united follow me please this airline is beautifull ♥","","2015-02-24 11:05:11 -0800","Brooklin, New York"
570298027103162368,"neutral","","United","nydia376","@united no I don't, but I'm sure United have my info on its system.","","2015-02-24 11:03:39 -0800","USA"
570298018685165568,"negative","Lost Luggage","United","Nikki62878","@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child","","2015-02-24 11:03:37 -0800",""
570297970891075584,"neutral","","United","rissels","@united Just submitted my response on the link you sent.","","2015-02-24 11:03:26 -0800",""
570296556852789248,"neutral","","United","nydia376","@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519","","2015-02-24 10:57:49 -0800","USA"
570295795985080320,"negative","Can't Tell","United","WorstThingsBot","@united @highbuddyyy that totally sucks my cousin worked at PHL said @united","","2015-02-24 10:54:48 -0800",""
570294743684517888,"positive","","United","Anntasia","@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated","[39.8621249, -104.6740909]","2015-02-24 10:50:37 -0800","New Jersey/Maryland"
570294445020733440,"neutral","","United","nydia376","@united yes, a paper voucher that I got on January 26th 2015","","2015-02-24 10:49:25 -0800","USA"
570294205999939584,"negative","Customer Service Issue","United","nydia376","@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting","","2015-02-24 10:48:28 -0800","USA"
570293957739081728,"negative","Customer Service Issue","United","nate2482","@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner.","","2015-02-24 10:47:29 -0800","Parkersburg, WV"
570293265221742592,"neutral","","United","akobilarov","@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?","","2015-02-24 10:44:44 -0800","South Carolina"
570291866530398208,"neutral","","United","andreaSanger","@united and what am I suppose to do with that number?","","2015-02-24 10:39:11 -0800",""
570291813912858624,"negative","Can't Tell","United","Guggero","@united thats weak. See ya 👋
Hey @VirginAmerica !!","","2015-02-24 10:38:58 -0800","NYC"
570291642550386688,"negative","Can't Tell","United","nydia376","@united I flew back w other company since United didnt have an earlier flight","","2015-02-24 10:38:17 -0800","USA"
570291492545298432,"neutral","","United","nydia376","@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.","","2015-02-24 10:37:41 -0800","USA"
570291213007491072,"negative","Customer Service Issue","United","runwithmiles","@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab","","2015-02-24 10:36:35 -0800",""
570290993339244544,"negative","Customer Service Issue","United","nate2482","@united I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me.","","2015-02-24 10:35:42 -0800","Parkersburg, WV"
570290540274688000,"neutral","","United","CheerTymeDad","@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter .","","2015-02-24 10:33:54 -0800",""
570289777184002048,"negative","Late Flight","United","BocheBillions","@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue.","","2015-02-24 10:30:53 -0800",""
570289557205327872,"negative","longlines","United","CoachJoette","@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled","","2015-02-24 10:30:00 -0800","Tampa"
570288349392605184,"negative","Can't Tell","United","lotusfitness","@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy","","2015-02-24 10:25:12 -0800","Washington, DC"
570286924277030912,"negative","Customer Service Issue","United","megfalcone","@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...","","2015-02-24 10:19:32 -0800",""
570286882623369216,"negative","Customer Service Issue","United","nydia376","@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice","","2015-02-24 10:19:22 -0800","USA"
570286565894828032,"negative","Can't Tell","United","OohLaLa09","@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB","","2015-02-24 10:18:07 -0800","DC"
570286100637466624,"negative","Flight Attendant Complaints","United","OohLaLa09","@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.","","2015-02-24 10:16:16 -0800","DC"
570285610176532480,"neutral","","United","cehertz","@united that's right- with an overnight Miami.","","2015-02-24 10:14:19 -0800","btv"
570285578563891200,"neutral","","United","BK_TheBri","@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?","","2015-02-24 10:14:11 -0800","Portland, OR"
570285537833168896,"neutral","","United","Nikki62878","@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations","","2015-02-24 10:14:02 -0800",""
570285115655348224,"neutral","","United","Guggero","@united i DMed you the details","","2015-02-24 10:12:21 -0800","NYC"
570284934771974144,"negative","Flight Attendant Complaints","United","fitztango","@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer","","2015-02-24 10:11:38 -0800","Houston, TX"
570284312697765888,"neutral","","United","F_U_ng","@united Kewl. Will also let them know the overhead bin over my row was ""Inop"". I love a good abbreve.","","2015-02-24 10:09:10 -0800","Los Angeles"
570283712409051136,"positive","","United","mattwbaker","@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.","","2015-02-24 10:06:47 -0800","The Center of My Universe"
570283571941924864,"negative","Customer Service Issue","United","collegepathSS","@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad","","2015-02-24 10:06:13 -0800","California/Nevada"
570283453750489088,"negative","Cancelled Flight","United","kevintgarner","@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient","","2015-02-24 10:05:45 -0800","Kansas City, MO"
570282089863626752,"negative","Lost Luggage","United","Nikki62878","@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child","","2015-02-24 10:00:20 -0800",""
570282087065919488,"neutral","","United","discobiscuit63","@united thanks again for your concern. I will contact customer care upon our return from Australia.","","2015-02-24 10:00:19 -0800",""
570280548922499072,"negative","Late Flight","United","kevinfla3","@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis","","2015-02-24 09:54:12 -0800",""
570279720937529344,"positive","","United","sundialtours","@united ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU","","2015-02-24 09:50:55 -0800","Astoria, OR"
570278024303775744,"negative","Flight Booking Problems","United","SEGrower","@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.","","2015-02-24 09:44:10 -0800","Colorado Springs, Colorado"
570277667519332352,"negative","Late Flight","United","cristobalwong","@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable","","2015-02-24 09:42:45 -0800","San Francisco Bay Area"
570277418642120704,"negative","Can't Tell","United","logainne","@united When will email address/username sign-on be available? It's been a while.","","2015-02-24 09:41:46 -0800","945XX to 111XX"
570276787063816192,"positive","","United","LukeGzus","@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?","","2015-02-24 09:39:15 -0800",""
570276377401827328,"negative","Can't Tell","United","chrsmichaels","@united rude rude","","2015-02-24 09:37:38 -0800","Austin, TX"
570276018751016960,"negative","Flight Booking Problems","United","mattwbaker","@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec","","2015-02-24 09:36:12 -0800","The Center of My Universe"
570275462921850880,"negative","Damaged Luggage","United","Joestudent11","@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback","","2015-02-24 09:34:00 -0800","Jerusalem, Israel"
570275153860386816,"negative","Lost Luggage","United","Joestudent11","@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...","","2015-02-24 09:32:46 -0800","Jerusalem, Israel"
570275140157640704,"negative","Lost Luggage","United","johnkarpf","@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome","","2015-02-24 09:32:43 -0800","Jacksonville, FL"
570275123854487552,"negative","Customer Service Issue","United","CheerTymeDad","@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!","","2015-02-24 09:32:39 -0800",""
570272997052805120,"negative","Customer Service Issue","United","johnkarpf","@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.","","2015-02-24 09:24:12 -0800","Jacksonville, FL"
570272511050383360,"negative","Customer Service Issue","United","Micaela4Mizzou","@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes","","2015-02-24 09:22:16 -0800",""
570272406570442752,"neutral","","United","BocheBillions","@united 6533 ORD to DCA","","2015-02-24 09:21:51 -0800",""
570271846718775296,"negative","Customer Service Issue","United","discobiscuit63","@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor.""","","2015-02-24 09:19:38 -0800",""
570271792314617856,"negative","Cancelled Flight","United","Peter_Abrahamse","@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.","","2015-02-24 09:19:25 -0800",""
570271791400112128,"negative","Can't Tell","United","fuchsialipstick","@united I will not be flying you again","","2015-02-24 09:19:24 -0800",""
570271644473622528,"negative","Late Flight","United","fuchsialipstick","@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.","","2015-02-24 09:18:49 -0800",""
570271367519604736,"neutral","","United","kevintgarner","@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!","","2015-02-24 09:17:43 -0800","Kansas City, MO"
570271205300703232,"neutral","","United","fuchsialipstick","@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?","","2015-02-24 09:17:05 -0800",""
570271064141352960,"positive","","United","discobiscuit63","@united I flew United last month and the experience was AWESOME!","","2015-02-24 09:16:31 -0800",""
570270918095695872,"negative","Flight Booking Problems","United","discobiscuit63","@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.","","2015-02-24 09:15:56 -0800",""
570270728051765248,"negative","Flight Attendant Complaints","United","fuchsialipstick","@united v upset with your disability  ""services"". When I told one of your employees I was carrying medical equipment she was very rude.","","2015-02-24 09:15:11 -0800",""
570270436463759360,"negative","Customer Service Issue","United","discobiscuit63","@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.","","2015-02-24 09:14:01 -0800",""
570269172774649856,"negative","Can't Tell","United","LarkAfterDark","@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!","","2015-02-24 09:09:00 -0800","Harrisburg"
570269103648350208,"negative","Flight Booking Problems","United","getmeontop","@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!","","2015-02-24 09:08:44 -0800","Wall Street • Manhattan • NYC "
570269035998408704,"negative","Customer Service Issue","United","jkentakula","@united as a 1k, I'm always hoping for improvement.","","2015-02-24 09:08:27 -0800",""
570267915154538496,"negative","Damaged Luggage","United","jasonpblakey","@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?","[52.59657643, -2.19877833]","2015-02-24 09:04:00 -0800",""
570265596220166144,"negative","Customer Service Issue","United","discobiscuit63","@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.","","2015-02-24 08:54:47 -0800",""
570265542025719808,"negative","Can't Tell","United","jkentakula","@united mobile apps need construction from the ground up for each OS category.  It's expensive to get right .","","2015-02-24 08:54:34 -0800",""
570264556443824128,"negative","Flight Booking Problems","United","BillBra95467934","@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.","","2015-02-24 08:50:39 -0800",""
570264153559949312,"positive","","United","JoshuaIsWrong","@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.","","2015-02-24 08:49:03 -0800","Austin · LA · London · NY · SF"
570263872004874240,"neutral","","United","jkentakula","@united the os isn't controlled by me but rather @VerizonWireless .  App is new.","","2015-02-24 08:47:56 -0800",""
570262424038699008,"negative","Customer Service Issue","United","debweinz","@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!","","2015-02-24 08:42:11 -0800",""
570260984704700416,"negative","Flight Attendant Complaints","United","mbelliss","@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk","","2015-02-24 08:36:28 -0800","Louisville"
570260383862108160,"negative","Flight Booking Problems","United","mattbunk","@united What is your phone number. I can't find who to call about a flight reservation.","","2015-02-24 08:34:05 -0800","Sterling Heights, MI"
570260294846451712,"negative","Can't Tell","United","throthra","@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.","","2015-02-24 08:33:43 -0800",""
570260118043914240,"negative","Customer Service Issue","United","throthra","@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.","","2015-02-24 08:33:01 -0800",""
570259691579809792,"negative","Lost Luggage","United","jakepoznak","@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12","","2015-02-24 08:31:20 -0800",""
570259632557395968,"negative","Customer Service Issue","United","AldenGlobe","@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.","","2015-02-24 08:31:05 -0800","Steamboat Springs, CO"
570259311315836928,"positive","","United","cehertz","@united for the record- Rozana at Newark was lovely and helpful. #choosekind","","2015-02-24 08:29:49 -0800","btv"
570259131879309312,"neutral","","United","Mateyush","@united It was last night's 1235/ORD-LGA.","","2015-02-24 08:29:06 -0800","Above the B/D/N/Q/R/2/3/4/5"
570258760200953856,"positive","","United","ShawnaNewman","@united thx for update","","2015-02-24 08:27:37 -0800","searching for coffee"
570258476695302144,"neutral","","United","Sri_Philips","@united thank you !","","2015-02-24 08:26:30 -0800","Chicago, IL, USA"
570257564023128064,"neutral","","United","CATTTastrophe","@united dm these nuts","","2015-02-24 08:22:52 -0800","nyc to la"
570257563003920384,"negative","Flight Attendant Complaints","United","CassiusCCIDog","@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!","","2015-02-24 08:22:52 -0800",""
570257377460514816,"negative","Flight Attendant Complaints","United","CassiusCCIDog","@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)","","2015-02-24 08:22:08 -0800",""
570254368538173440,"negative","Late Flight","United","guichaves1989","@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys","","2015-02-24 08:10:10 -0800",""
570252986372329472,"negative","Bad Flight","United","PFlandersdc","@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!","","2015-02-24 08:04:41 -0800",""
570252965392592896,"positive","","United","jakepoznak","@united despite my bag not making it to Newark good informative email tracking updates help!","","2015-02-24 08:04:36 -0800",""
570252666439385088,"negative","Late Flight","United","RaquelSnyderDC","@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever","","2015-02-24 08:03:25 -0800","Washington, D.C. Metro Area"
570252146320351232,"negative","Late Flight","United","PFlandersdc","@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!","","2015-02-24 08:01:21 -0800",""
570251549219393536,"negative","Customer Service Issue","United","jkentakula","@united crashed trying to check in.","","2015-02-24 07:58:58 -0800",""
570251472203587584,"positive","","United","CoreyAStewart","@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.","","2015-02-24 07:58:40 -0800","Richmond, VA"
570250053710819328,"neutral","","United","alex_nieves","@united thanks for the info I already knew...","","2015-02-24 07:53:02 -0800","Connecticut"
570249871107723264,"neutral","","United","MyCustoAdvocate","@united Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!","","2015-02-24 07:52:18 -0800","Miami, New York, Boston"
570249806540451840,"negative","longlines","United","JohnJReid","@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!","","2015-02-24 07:52:03 -0800","Seaside, California"
570249680535339008,"neutral","","United","screamingbrat","@united Thank you.","","2015-02-24 07:51:33 -0800","new york, baby"
570249083790733312,"negative","Customer Service Issue","United","Maxxisonfire","@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam","","2015-02-24 07:49:10 -0800",""
570247839563034624,"neutral","","United","kelseyblack92","@united is there an email address I can reach? Too long for a DM.","","2015-02-24 07:44:14 -0800","Canada"
570247551368241152,"negative","Customer Service Issue","United","Guggero","@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ✌️out.","","2015-02-24 07:43:05 -0800","NYC"
570247428139569152,"negative","Late Flight","United","Twist_OP","@united ua1673 still waiting! Supposed to depart 9:08","","2015-02-24 07:42:36 -0800","Midwest"
570247027117797376,"negative","Customer Service Issue","United","andreaSanger","@united it was credit from my last trip that never came in the mail!","","2015-02-24 07:41:00 -0800",""
570246963901427712,"negative","Customer Service Issue","United","jammyrascals","@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service","","2015-02-24 07:40:45 -0800","Marlow, UK"
570245996334190592,"negative","Customer Service Issue","United","AmericanNarad","@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice","","2015-02-24 07:36:54 -0800",""
570245555064074240,"negative","Flight Booking Problems","United","fatwmnonthemtn","@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.","","2015-02-24 07:35:09 -0800","Summit, NJ"
570244711388065792,"negative","Customer Service Issue","United","tuckerI84","@united how do I get my account number if your website says email is unavailable?","","2015-02-24 07:31:48 -0800","NYC"
570243296741752832,"neutral","","United","christinphillip","@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?","","2015-02-24 07:26:11 -0800","Princeton, NJ"
570241830757007360,"negative","Lost Luggage","United","ChrisNielsen2","@united I received 1 bag last night, I am still missing the other one.","","2015-02-24 07:20:21 -0800","Hoops City (Memphis, TN)"
570240043022991360,"negative","Bad Flight","United","campilley","@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.","","2015-02-24 07:13:15 -0800","Europe"
570239165675249664,"neutral","","United","Hannahsfight1","@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5","","2015-02-24 07:09:46 -0800","Right Now Mostly The Hospital"
570237629775675392,"neutral","","United","brimalxx","@united bet you wont honour them, like mine ey","","2015-02-24 07:03:40 -0800","Manchester"
570237261494792192,"negative","Late Flight","United","Twist_OP","@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling","","2015-02-24 07:02:12 -0800","Midwest"
570236221575704576,"neutral","","United","Evan_Flay","@united I guess that's too much ask, huh?","[29.98386923, -95.33729612]","2015-02-24 06:58:04 -0800","Seattle"
570236138603950080,"negative","Bad Flight","United","Evan_Flay","@united but it's hard to stay upset at someone when they at least TRY to show remorse.","[29.98340611, -95.33682231]","2015-02-24 06:57:44 -0800","Seattle"
570236014238699520,"negative","Customer Service Issue","United","Evan_Flay","@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,","[29.98350019, -95.33675519]","2015-02-24 06:57:14 -0800","Seattle"
570235698608869376,"negative","Customer Service Issue","United","Evan_Flay","@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.","[29.98377529, -95.33756559]","2015-02-24 06:55:59 -0800","Seattle"
570235686470746112,"negative","Can't Tell","United","8629Fissile","@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you","","2015-02-24 06:55:56 -0800",""
570235387009839104,"negative","Customer Service Issue","United","Evan_Flay","@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.","[29.98350283, -95.33678993]","2015-02-24 06:54:45 -0800","Seattle"
570235195934117888,"negative","Flight Attendant Complaints","United","Evan_Flay","@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.","[29.98384925, -95.3374653]","2015-02-24 06:53:59 -0800","Seattle"
570234996562112512,"negative","Can't Tell","United","Evan_Flay","@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought","[29.98372726, -95.33734532]","2015-02-24 06:53:12 -0800","Seattle"
570234734942523392,"negative","Customer Service Issue","United","christinphillip","@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.","","2015-02-24 06:52:09 -0800","Princeton, NJ"
570234650448125952,"negative","Customer Service Issue","United","growingpangs",".@united it will be because I'm moving to @AmericanAir because of @united talk, no service","","2015-02-24 06:51:49 -0800","Chicago, IL"
570232726206312448,"neutral","","United","TaylorGravett","@united please be good to me this weekend!","","2015-02-24 06:44:10 -0800","Kansas"
570232659282145280,"negative","Customer Service Issue","United","Mateyush","@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better.","","2015-02-24 06:43:55 -0800","Above the B/D/N/Q/R/2/3/4/5"
570232533272567808,"negative","Lost Luggage","United","mortgagesbycoop","@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.","","2015-02-24 06:43:24 -0800","New Jersey"
570232477618442240,"negative","Can't Tell","United","dlm_3","@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error","","2015-02-24 06:43:11 -0800","Global"
570230752476049408,"neutral","","United","Cecilia_stories","@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0","","2015-02-24 06:36:20 -0800","Luxembourg"
570230059170004992,"negative","Late Flight","United","etiyi","@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.","","2015-02-24 06:33:35 -0800",". "
570229936285331456,"neutral","","United","etiyi","@united yall should probably work on that.","","2015-02-24 06:33:05 -0800",". "
570229842626478080,"negative","Can't Tell","United","throthra","@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused","","2015-02-24 06:32:43 -0800",""
570229480821628928,"negative","Can't Tell","United","throthra","@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.","","2015-02-24 06:31:17 -0800",""
570229133445242880,"negative","Flight Attendant Complaints","United","throthra","@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?","","2015-02-24 06:29:54 -0800",""
570228446053470208,"negative","Customer Service Issue","United","missinver","@united Could this email be resent as it doesnt appear to have arrived.","","2015-02-24 06:27:10 -0800","Larne"
570227149682155520,"neutral","","United","cehertz","@united yes please! Trying to get to POP- in Newark now....","","2015-02-24 06:22:01 -0800","btv"
570226164146397184,"negative","Customer Service Issue","United","_mhertz","@united you have to follow me in order for me to DM...come on now","","2015-02-24 06:18:06 -0800",""
570225191458111488,"negative","Bad Flight","United","AurelAssan","@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice","","2015-02-24 06:14:14 -0800",""
570224727047872512,"negative","Lost Luggage","United","ajpape","@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....","","2015-02-24 06:12:23 -0800","Boulder, CO"
570223703285477376,"negative","Customer Service Issue","United","christinphillip","@united I did DM the details but still no response. I have to book today.","","2015-02-24 06:08:19 -0800","Princeton, NJ"
570222630525014016,"neutral","","United","WhatSarahSayzz","@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏","","2015-02-24 06:04:03 -0800",""
570219942961922048,"neutral","","United","kathryn217628","@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?","","2015-02-24 05:53:23 -0800",""
570217606025748480,"negative","Customer Service Issue","United","BouleChitte","@united not able to DM you my confirmation number","","2015-02-24 05:44:06 -0800",""
570217145428090880,"negative","Late Flight","United","xRaeCatherine","@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?","","2015-02-24 05:42:16 -0800",""
570216086173581312,"negative","Customer Service Issue","United","missinver","@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!","","2015-02-24 05:38:03 -0800","Larne"
570215359963406336,"neutral","","United","BouleChitte","@united DM does not work what do I do?","","2015-02-24 05:35:10 -0800",""
570214660638511104,"positive","","United","BouleChitte","@united private jet would have been cool! Do does not work. I'll try again","","2015-02-24 05:32:23 -0800",""
570212246053220352,"negative","Flight Booking Problems","United","Kalbozey","@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!","","2015-02-24 05:22:48 -0800","Southern California"
570211810038521856,"negative","Late Flight","United","Sri_Philips","@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago","","2015-02-24 05:21:04 -0800","Chicago, IL, USA"
570211313072238592,"neutral","","United","BouleChitte","@united how about 3659 YUL-ORD?","","2015-02-24 05:19:05 -0800",""
570210970330669056,"negative","Late Flight","United","bcarlsrud","@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx","","2015-02-24 05:17:43 -0800",""
570210145239592960,"negative","Late Flight","United","dkesten71","@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know","","2015-02-24 05:14:27 -0800",""
570209482090917888,"neutral","","United","LukeGzus","@united Done and done","","2015-02-24 05:11:49 -0800",""
570208036314222592,"positive","","United","ShawnaNewman","@united thanks, just sent :)","","2015-02-24 05:06:04 -0800","searching for coffee"
570205880504815616,"negative","Cancelled Flight","United","BouleChitte","@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?","","2015-02-24 04:57:30 -0800",""
570204900375687168,"negative","Can't Tell","United","Evan_Flay","@united I'm so frustrated and nervous because of this.","[29.98521945, -90.25215941]","2015-02-24 04:53:36 -0800","Seattle"
570204730745421824,"negative","Flight Attendant Complaints","United","Evan_Flay","@united are the ones who make it difficult for me.","[29.98698389, -90.25081767]","2015-02-24 04:52:56 -0800","Seattle"
570204649363341312,"negative","Bad Flight","United","Evan_Flay","@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You","[29.98699328, -90.25081691]","2015-02-24 04:52:36 -0800","Seattle"
570203218686423040,"negative","Cancelled Flight","United","bcarlsrud","@united how does it get Cancelled Flightled 10 hours before take off?","","2015-02-24 04:46:55 -0800",""
570201707621146624,"negative","Can't Tell","United","Evan_Flay","@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?","[29.98878092, -90.25836915]","2015-02-24 04:40:55 -0800","Seattle"
570201440704028672,"negative","Bad Flight","United","Evan_Flay","@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?","[29.9880285, -90.25781369]","2015-02-24 04:39:51 -0800","Seattle"
570200756827000832,"negative","Can't Tell","United","MeganHolstein","@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication","","2015-02-24 04:37:08 -0800",""
570197589280366592,"neutral","","United","brooklyn_dodger",".Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?","","2015-02-24 04:24:33 -0800","Brooklyn"
570196530566701056,"positive","","United","T2News","@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round","","2015-02-24 04:20:21 -0800","Glasgow"
570196424043814912,"neutral","","United","ShawnaNewman","@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?","","2015-02-24 04:19:55 -0800","searching for coffee"
570189291990728704,"negative","Customer Service Issue","United","BrittanyWolgast","@united Luckily I made my flights this time but was so disappointed with the lack of communication :(","","2015-02-24 03:51:35 -0800",""
570188934564737024,"negative","Cancelled Flight","United","bcarlsrud","@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?","","2015-02-24 03:50:10 -0800",""
570188838775103488,"negative","Customer Service Issue","United","Evan_Flay","@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.","[29.987463, -90.25860012]","2015-02-24 03:49:47 -0800","Seattle"
570188684881821696,"negative","Bad Flight","United","Evan_Flay","@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The","[29.98746669, -90.25862007]","2015-02-24 03:49:10 -0800","Seattle"
570188353984958464,"negative","Can't Tell","United","CATTTastrophe","@united YOU GUYS ARE HORRIBLE.","","2015-02-24 03:47:51 -0800","nyc to la"
570187940221071360,"positive","","United","Gouwerijn","@united thnx for the info","[35.8057062, -78.7869445]","2015-02-24 03:46:13 -0800","Alphen aan den Rijn"
570187080426397696,"negative","Customer Service Issue","United","GSG_President","@united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher","","2015-02-24 03:42:48 -0800",""
570185687569469440,"negative","Lost Luggage","United","jasonpblakey","@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines","[52.48854137, -1.91022836]","2015-02-24 03:37:16 -0800",""
570183702224834560,"positive","","United","RichHays","@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...","","2015-02-24 03:29:22 -0800",""
570182980142022656,"negative","Damaged Luggage","United","Spanner2","@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel","","2015-02-24 03:26:30 -0800","London baby"
570181906492297216,"neutral","","United","msalvatore15","@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather","","2015-02-24 03:22:14 -0800",""
570179158594220032,"negative","Can't Tell","United","inspirevery","@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC","","2015-02-24 03:11:19 -0800",""
570177593250582528,"negative","Late Flight","United","Twist_OP","@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???","","2015-02-24 03:05:06 -0800","Midwest"
570176998355701760,"positive","","United","jakepoznak","@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.","","2015-02-24 03:02:44 -0800",""
570175761468030976,"negative","Customer Service Issue","United","sothenbethsaid","@united to speak to a real person to get this resolved politely and efficiently. (2/2)","","2015-02-24 02:57:49 -0800","Nottingham"
570175669096882176,"negative","Customer Service Issue","United","sothenbethsaid","@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)","","2015-02-24 02:57:27 -0800","Nottingham"
570175513035214848,"negative","Lost Luggage","United","michaelsalinger","@united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines","","2015-02-24 02:56:50 -0800","mentor, Ohio"
570175238815657984,"positive","","United","SaipanBrad","@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)","","2015-02-24 02:55:44 -0800","Saipan, MP"
570175202807586816,"negative","Customer Service Issue","United","sothenbethsaid","@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out","","2015-02-24 02:55:36 -0800","Nottingham"
570173090774294528,"negative","Lost Luggage","United","michaelsalinger","@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage","","2015-02-24 02:47:12 -0800","mentor, Ohio"
570172921102143488,"neutral","","United","JesseLitsch","@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago","","2015-02-24 02:46:32 -0800",""
570169567374401536,"negative","Customer Service Issue","United","sothenbethsaid","@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim","","2015-02-24 02:33:12 -0800","Nottingham"
570165459783450624,"negative","Lost Luggage","United","LukeGzus","@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.","","2015-02-24 02:16:53 -0800",""
570164810144481280,"neutral","","United","8629Fissile","@united Okay thank you","","2015-02-24 02:14:18 -0800",""
570163662100549632,"neutral","","United","LukeGzus","@united I've filed the claim but have no way of calling for updates. Is there another way to do this?","","2015-02-24 02:09:44 -0800",""
570163259560452096,"negative","Customer Service Issue","United","shortfatnhappy","@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr","","2015-02-24 02:08:08 -0800","Seoul City to LA"
570160394494480384,"negative","Lost Luggage","United","LukeGzus","@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....","","2015-02-24 01:56:45 -0800",""
570160277934747648,"positive","","United","PhilFromChico","@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.","","2015-02-24 01:56:17 -0800","New York City, NY"
570160120698679296,"negative","Customer Service Issue","United","Finrz","@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN","","2015-02-24 01:55:40 -0800","iPhone: 55.946030,-3.189382"
570159741441335296,"negative","Customer Service Issue","United","FreedomFilmNJ","@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.","","2015-02-24 01:54:10 -0800","New York"
570151698489954304,"negative","Late Flight","United","DJPartyMarty","@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome","[45.58711296, -122.58038932]","2015-02-24 01:22:12 -0800",""
570151672070205440,"negative","Customer Service Issue","United","sothenbethsaid","@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines","","2015-02-24 01:22:06 -0800","Nottingham"
570144025451339776,"negative","Lost Luggage","United","michaelsalinger","@united how we looking on getting those bags to Lusaka","","2015-02-24 00:51:43 -0800","mentor, Ohio"
570143097809707008,"negative","Lost Luggage","United","8629Fissile","@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!","","2015-02-24 00:48:01 -0800",""
570142263290011648,"positive","","United","The5y5Adm1n","@united thank you. Been trying for two days to set this up.","","2015-02-24 00:44:42 -0800",""
570138826032713728,"negative","Can't Tell","United","urno12","@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight","","2015-02-24 00:31:03 -0800","bonkers in Yonkers"
570136977074491392,"negative","Can't Tell","United","vancouverbrit","@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???","","2015-02-24 00:23:42 -0800","Vancouver BC"
570135557151580160,"neutral","","United","The5y5Adm1n","@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx","","2015-02-24 00:18:04 -0800",""
570129828969459712,"negative","Cancelled Flight","United","lindaSWC","@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...","","2015-02-23 23:55:18 -0800",""
570126668922294272,"positive","","United","raulcordenillo","@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer","[59.38247253, 18.00789007]","2015-02-23 23:42:44 -0800","Stockholm, Sweden "
570122958695477248,"positive","","United","urno12","@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care","","2015-02-23 23:28:00 -0800","bonkers in Yonkers"
570121588487663616,"positive","","United","FIETA_DOC","@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!","","2015-02-23 23:22:33 -0800","Madison, NJ"
570121361953202176,"negative","Flight Attendant Complaints","United","CellucorJulio","@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...","","2015-02-23 23:21:39 -0800","CORGaming@cellucor.com"
570121135603486720,"neutral","","United","michaelsalinger","@united keep me updated. Let me know that the bags make the flight to j-burg","","2015-02-23 23:20:45 -0800","mentor, Ohio"
570119457286328320,"negative","Lost Luggage","United","tiffy_mac","@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!","","2015-02-23 23:14:05 -0800","Brighton, UK
"
570119247982137344,"negative","Lost Luggage","United","tiffy_mac","@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..","","2015-02-23 23:13:15 -0800","Brighton, UK
"
570116209263427584,"negative","Customer Service Issue","United","lindaSWC","@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.","","2015-02-23 23:01:11 -0800",""
570115452568891392,"negative","Late Flight","United","vaficionado","@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here.","","2015-02-23 22:58:10 -0800","All over, but mostly NorCal"
570115366023770112,"negative","Customer Service Issue","United","747_TJ","@united Thanks for the lack of help and the canned response from the 1K desk!","","2015-02-23 22:57:50 -0800",""
570115302991777792,"negative","Bad Flight","United","747_TJ","@united   It's too bad UA has had another unforeseeable operational issue on my return flight.","","2015-02-23 22:57:35 -0800",""
570115243747074048,"neutral","","United","xRaeCatherine","@united I would like to know what's going on before his current flight lands.","","2015-02-23 22:57:20 -0800",""
570114536448995328,"negative","Lost Luggage","United","mortgagesbycoop","@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?","","2015-02-23 22:54:32 -0800","New Jersey"
570110386827087872,"negative","Cancelled Flight","United","kbleggett","@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL","","2015-02-23 22:38:03 -0800","Ottawa, Canada"
570109851709218816,"positive","","United","Emily_VII","@united you are one great airline ❤️","","2015-02-23 22:35:55 -0800",""
570108801711341568,"negative","Customer Service Issue","United","fairplay500","@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required","[0.0, 0.0]","2015-02-23 22:31:45 -0800","Huntsville AL USA"
570108724636831744,"negative","Customer Service Issue","United","kbleggett","@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.","","2015-02-23 22:31:26 -0800","Ottawa, Canada"
570107683027718144,"negative","Late Flight","United","lindaSWC","@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.","","2015-02-23 22:27:18 -0800",""
570106900970221568,"neutral","","United","fairplay500","@united This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?","[0.0, 0.0]","2015-02-23 22:24:11 -0800","Huntsville AL USA"
570106717490393088,"negative","Lost Luggage","United","mortgagesbycoop","@united okay ase24766m. Find our luggage.","","2015-02-23 22:23:28 -0800","New Jersey"
570106573395087360,"negative","Customer Service Issue","United","cristobalwong","@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...","","2015-02-23 22:22:53 -0800","San Francisco Bay Area"
570106249024446464,"neutral","","United","fairplay500","@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL","[0.0, 0.0]","2015-02-23 22:21:36 -0800","Huntsville AL USA"
570105665093369856,"neutral","","United","The_Playmaker20","@united thanks! Will you guys be getting the A380s anytime soon?","","2015-02-23 22:19:17 -0800",""
570105441688158208,"negative","Lost Luggage","United","kevinforgoogle","@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...","","2015-02-23 22:18:24 -0800","San Francisco, CA"
570105020999344128,"positive","","United","MelanieSpring","“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!","","2015-02-23 22:16:43 -0800","Washington, DC"
570104913390206976,"negative","Lost Luggage","United","mortgagesbycoop","@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!","","2015-02-23 22:16:18 -0800","New Jersey"
570104743747416064,"negative","Customer Service Issue","United","Meyer47","@united what is that going to do for you? Nothing just like you always do","","2015-02-23 22:15:37 -0800","Iowa"
570102725842575360,"neutral","","United","dafg42","@united I sent in my feedback.  Thank you.","","2015-02-23 22:07:36 -0800",""
570101817041747968,"negative","Can't Tell","United","kbleggett","@united plus what about food? And taxis?","","2015-02-23 22:03:59 -0800","Ottawa, Canada"
570101670882840576,"negative","Can't Tell","United","kbleggett","@united you are offering us 8 rooms for 32 people #FAIL","","2015-02-23 22:03:24 -0800","Ottawa, Canada"
570100438487314432,"negative","Flight Attendant Complaints","United","kbleggett","@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing","","2015-02-23 21:58:31 -0800","Ottawa, Canada"
570100214733737984,"negative","Customer Service Issue","United","ajpape","@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.","","2015-02-23 21:57:37 -0800","Boulder, CO"
570099762709581824,"neutral","","United","FIETA_DOC","@united yes I do.","","2015-02-23 21:55:50 -0800","Madison, NJ"
570099717314457600,"negative","Customer Service Issue","United","kbleggett","@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail","","2015-02-23 21:55:39 -0800","Ottawa, Canada"
570097432383651840,"negative","Late Flight","United","DavidRogerswork","@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.","","2015-02-23 21:46:34 -0800",""
570096582546165760,"negative","Can't Tell","United","mbarnas","@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines","[32.86680572, -80.01338439]","2015-02-23 21:43:11 -0800","Rochester, NY"
570096448571731968,"negative","Customer Service Issue","United","real_steve_ward","@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days.""","","2015-02-23 21:42:39 -0800","Chicago / Orlando / airplanes"
570095499287506944,"positive","","United","The_Playmaker20","@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!","","2015-02-23 21:38:53 -0800",""
570095172303900672,"negative","Flight Booking Problems","United","FIETA_DOC","@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.","","2015-02-23 21:37:35 -0800","Madison, NJ"
570093170874302464,"neutral","","United","FIETA_DOC","@united Deep Vein thrombosis","","2015-02-23 21:29:38 -0800","Madison, NJ"
570092741654401024,"negative","Customer Service Issue","United","lindaSWC","@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!","","2015-02-23 21:27:56 -0800",""
570092599316389888,"negative","Late Flight","United","CellucorJulio","@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6","","2015-02-23 21:27:22 -0800","CORGaming@cellucor.com"
570092196247969792,"negative","Late Flight","United","RissaWissa","Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier","","2015-02-23 21:25:46 -0800",""
570091216013955072,"negative","Lost Luggage","United","ajpape","@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail","","2015-02-23 21:21:52 -0800","Boulder, CO"
570091109675769856,"negative","Cancelled Flight","United","Meyer47","@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.","","2015-02-23 21:21:26 -0800","Iowa"
570091033368899584,"neutral","","United","DJPartyMarty","@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight","[41.9785651, -87.90833965]","2015-02-23 21:21:08 -0800",""
570090102195486720,"negative","Customer Service Issue","United","Darquenloveli","“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx","","2015-02-23 21:17:26 -0800","Texas"
570088980278059008,"neutral","","United","paula1231970","@united what time does check in open for flight no UA80 from Manchester to Newark today ?","[53.36729431, -2.27861694]","2015-02-23 21:12:59 -0800",""
570087435759185920,"negative","Late Flight","United","alikat9220","@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed.","[41.98202331, -87.90374263]","2015-02-23 21:06:51 -0800",""
570087270524411904,"neutral","","United","fortytoo","@united DM sent","","2015-02-23 21:06:11 -0800","WX report for 41 Mile, Hwy 50"
570087006593642496,"negative","Late Flight","United","macefaceeeee","@united yea get me to phoenix already. Delays all day with you people. It's bullshit.","","2015-02-23 21:05:08 -0800",""
570086475989061632,"negative","Late Flight","United","DaniOnTheFritz","@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.","","2015-02-23 21:03:02 -0800","Missouri"
570086399627685888,"positive","","United","drewziIIa","@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)","","2015-02-23 21:02:44 -0800",""
570085628576202752,"negative","Damaged Luggage","United","petergau","@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture","","2015-02-23 20:59:40 -0800","NYC"
570085589011148800,"positive","","United","tomcrabtree","@united But thanks for asking","","2015-02-23 20:59:30 -0800","San Francisco"
570085448271335424,"negative","Cancelled Flight","United","tomcrabtree","@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.","","2015-02-23 20:58:57 -0800","San Francisco"
570085056401838080,"negative","Lost Luggage","United","ColtonWoytas","@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.","","2015-02-23 20:57:23 -0800","NY"
570083898031513600,"negative","Can't Tell","United","FIETA_DOC","@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B","","2015-02-23 20:52:47 -0800","Madison, NJ"
570083397873373184,"negative","Flight Attendant Complaints","United","KeenanPam","@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.","","2015-02-23 20:50:48 -0800",""
570083363169669120,"neutral","","United","rholbrook","@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.","","2015-02-23 20:50:40 -0800","Brooklyn, NY"
570083063331319808,"positive","","United","CaseyWoodTV","@united you too!","","2015-02-23 20:49:28 -0800",""
570082960700870656,"positive","","United","PhilFromChico","@united is my favorite airline.","","2015-02-23 20:49:04 -0800","New York City, NY"
570082564502728704,"negative","Can't Tell","United","kbleggett","@united seriously #fail on making strangers share a room","","2015-02-23 20:47:29 -0800","Ottawa, Canada"
570082243596591104,"neutral","","United","zach_wardroup","@united @luke_mcintosh68 nah you wouldn't","","2015-02-23 20:46:13 -0800","[Colorado]"
570081568733192192,"negative","Lost Luggage","United","michaelsalinger","@united we needed them here asap. Will they make it on today's flight?","","2015-02-23 20:43:32 -0800","mentor, Ohio"
570081552891125760,"negative","Customer Service Issue","United","Tdrag97","@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why","","2015-02-23 20:43:28 -0800",""
570081411715059712,"neutral","","United","Siv","@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?","[37.7994546, -122.427629]","2015-02-23 20:42:54 -0800","San Francisco, CA"
570081213404180480,"neutral","","United","xRaeCatherine","@united I sent the message. Let me know ASAP.","","2015-02-23 20:42:07 -0800",""
570080863720878080,"negative","Flight Attendant Complaints","United","kbleggett","@united why would they make me share a room?","","2015-02-23 20:40:44 -0800","Ottawa, Canada"
570079868253298688,"negative","Customer Service Issue","United","fortytoo","@united tried calling too, but w/25 min phn wait means we'd miss options anyway","","2015-02-23 20:36:46 -0800","WX report for 41 Mile, Hwy 50"
570079699595980800,"negative","Late Flight","United","MelanieSpring","@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?","","2015-02-23 20:36:06 -0800","Washington, DC"
570079676204347392,"negative","Customer Service Issue","United","kbleggett","@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth","","2015-02-23 20:36:01 -0800","Ottawa, Canada"
570079549914005504,"negative","Cancelled Flight","United","fortytoo","@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund","","2015-02-23 20:35:30 -0800","WX report for 41 Mile, Hwy 50"
570079536815034368,"neutral","","United","CaseyWoodTV","@united i understand, thanks","","2015-02-23 20:35:27 -0800",""
570079237350100992,"negative","Customer Service Issue","United","throthra","@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.","","2015-02-23 20:34:16 -0800",""
570079041547472896,"negative","Late Flight","United","DJPartyMarty","@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United","[41.97777091, -87.90782014]","2015-02-23 20:33:29 -0800",""
570078894008594432,"negative","Customer Service Issue","United","Darquenloveli","@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement","","2015-02-23 20:32:54 -0800","Texas"
570078733735821312,"negative","Flight Attendant Complaints","United","throthra","@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'","","2015-02-23 20:32:16 -0800",""
570078718028222464,"positive","","United","luke_mcintosh68","@united man I can't wait to book my ticket now! Thanks JP you're a life sabe","","2015-02-23 20:32:12 -0800","Colorado"
570077847672328192,"negative","Cancelled Flight","United","CaseyWoodTV","@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like","","2015-02-23 20:28:45 -0800",""
570076814585913344,"negative","Cancelled Flight","United","fortytoo","@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city","","2015-02-23 20:24:38 -0800","WX report for 41 Mile, Hwy 50"
570074864708669440,"negative","Lost Luggage","United","michaelsalinger","@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.","","2015-02-23 20:16:53 -0800","mentor, Ohio"
570074833993670656,"negative","Customer Service Issue","United","wordstern","@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy","","2015-02-23 20:16:46 -0800","San Francisco, CA"
570074583379939328,"negative","Can't Tell","United","CharlieGMoney","@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?","[41.88298649, -87.63403627]","2015-02-23 20:15:46 -0800","Chicago, IL"
570073969690169344,"neutral","","United","sacsmitty","@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.","","2015-02-23 20:13:20 -0800","Rocklin, CA"
570073757508726784,"positive","","United","Meyer47","@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM","","2015-02-23 20:12:29 -0800","Iowa"
570072918094442496,"negative","Customer Service Issue","United","The5y5Adm1n","@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!","","2015-02-23 20:09:09 -0800",""
570072252026376192,"neutral","","United","The5y5Adm1n","@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.","","2015-02-23 20:06:30 -0800",""
570071999780933632,"neutral","","United","Gouwerijn","@united question:are there onboad 110 volt outlets in all planes? If so, where?","[35.8056542, -78.786848]","2015-02-23 20:05:30 -0800","Alphen aan den Rijn"
570071482182692864,"negative","Can't Tell","United","oduric","@united Your website deserves a new design. #html5 FTW!","","2015-02-23 20:03:27 -0800","Singapore"
570070877351469056,"negative","Lost Luggage","United","kbleggett","@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW","","2015-02-23 20:01:03 -0800","Ottawa, Canada"
570069236971806720,"neutral","","United","xRaeCatherine","@united Twitter isn't letting me DM you..","","2015-02-23 19:54:32 -0800",""
570068435805310976,"neutral","","United","BinyGlancz","@united I hope so too","","2015-02-23 19:51:21 -0800",""
570067529206358016,"negative","Customer Service Issue","United","sacsmitty","@united agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am.","","2015-02-23 19:47:44 -0800","Rocklin, CA"
570067181733580800,"negative","Lost Luggage","United","ColtonWoytas","@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.","","2015-02-23 19:46:22 -0800","NY"
570067079253991424,"negative","Lost Luggage","United","danmedwards","@united Not encouraged that I'll have my CPAP tonight.","","2015-02-23 19:45:57 -0800","Westerville, Ohio"
570066805810601984,"negative","Lost Luggage","United","danmedwards","@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery","","2015-02-23 19:44:52 -0800","Westerville, Ohio"
570066634976555008,"neutral","","United","Kelley_Myers","@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.","","2015-02-23 19:44:11 -0800","Pacific Northwest"
570066450796257280,"negative","Late Flight","United","gregriv","@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??","","2015-02-23 19:43:27 -0800","Cleveland, OH"
570066391388172288,"negative","Flight Attendant Complaints","United","Greg_Mueller","@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!","[33.9411179, -118.3972405]","2015-02-23 19:43:13 -0800","Hermosa Beach, CA"
570065109420101632,"negative","Lost Luggage","United","michaelsalinger","@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.","","2015-02-23 19:38:08 -0800","mentor, Ohio"
570065037231927296,"neutral","","United","andreaSanger","@united where is my flight voucher?","","2015-02-23 19:37:50 -0800",""
570063869596475392,"negative","Late Flight","United","RyanMagovs","@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.","","2015-02-23 19:33:12 -0800",""
570063826508320768,"negative","Can't Tell","United","handsomanderson","@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.","","2015-02-23 19:33:02 -0800","Los Vancouver, CA"
570063574858493952,"negative","Lost Luggage","United","PreyingMantis02","@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.","","2015-02-23 19:32:02 -0800",""
570063450174464000,"negative","Bad Flight","United","theBRYZness","@united UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!","","2015-02-23 19:31:32 -0800","Broad & Pattison"
570063224328081408,"negative","Flight Attendant Complaints","United","hellojennizzle","@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool","","2015-02-23 19:30:38 -0800","Cornfields"
570061339604987904,"negative","Can't Tell","United","cyberhosed","@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?","","2015-02-23 19:23:09 -0800",""
570060997907447808,"negative","Late Flight","United","CharlieGMoney","@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.","[41.98191311, -87.80888924]","2015-02-23 19:21:47 -0800","Chicago, IL"
570059605662834688,"negative","Can't Tell","United","_mhertz","@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet","","2015-02-23 19:16:15 -0800",""
570059565947101184,"negative","Late Flight","United","whs1973","@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?","","2015-02-23 19:16:06 -0800",""
570059530567962624,"negative","Can't Tell","United","_mhertz","@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!","","2015-02-23 19:15:57 -0800",""
570058986025672704,"positive","","United","family6travels","@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY","","2015-02-23 19:13:48 -0800",""
570058190647271424,"positive","","United","throthra","@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA","","2015-02-23 19:10:38 -0800",""
570057930332102656,"positive","","United","ChrisMD123","@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f","","2015-02-23 19:09:36 -0800",""
570057601976631296,"negative","Damaged Luggage","United","throthra","@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.","","2015-02-23 19:08:18 -0800",""
570057521353764864,"negative","Bad Flight","United","davidchernin","@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?","","2015-02-23 19:07:58 -0800",""
570057178687475712,"negative","Customer Service Issue","United","AndyA3","@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going","","2015-02-23 19:06:37 -0800","San Francisco"
570056648137576448,"negative","Late Flight","United","kevinaom","@united 5 gate changes, two delays.  Even the crew thinks the airline sucks","","2015-02-23 19:04:30 -0800","Michigan"
570055898367799296,"negative","Cancelled Flight","United","kimberlytwaters","@united I'm very frustrated and have wasted 2 days now due to your equipment failures.","[39.85862444, -104.6768992]","2015-02-23 19:01:31 -0800","Gainesville GA"
570055700790931456,"negative","Customer Service Issue","United","JeffPKirkland","@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!","","2015-02-23 19:00:44 -0800","Oregon"
570055285500469248,"negative","Customer Service Issue","United","BethStuever","@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?","","2015-02-23 18:59:05 -0800","iPhone: 42.734546,-84.483753"
570054647689322496,"positive","","United","AlexanderKrach","@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.","","2015-02-23 18:56:33 -0800",""
570054574389788672,"negative","Customer Service Issue","United","rholbrook","@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)","","2015-02-23 18:56:16 -0800","Brooklyn, NY"
570054360505323520,"negative","Customer Service Issue","United","real_steve_ward","@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?","","2015-02-23 18:55:25 -0800","Chicago / Orlando / airplanes"
570053912214024192,"positive","","United","thetonyblank","@united I appreciate your efforts getting me home!","[38.9470418, -77.4511456]","2015-02-23 18:53:38 -0800","Denver, CO"
570053838499143680,"negative","Flight Booking Problems","United","rholbrook","@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)","","2015-02-23 18:53:20 -0800","Brooklyn, NY"
570053734639792128,"negative","Late Flight","United","CharlieGMoney","@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.","","2015-02-23 18:52:56 -0800","Chicago, IL"
570053482029277184,"negative","Late Flight","United","stopz","@united  what is the real deal with the delay on flight UA 1032 from Denver to Vegas?","","2015-02-23 18:51:55 -0800",""
570053417311342592,"negative","Flight Attendant Complaints","United","CharlieGMoney","@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.","[41.97758714, -87.91388554]","2015-02-23 18:51:40 -0800","Chicago, IL"
570051875652767744,"negative","Bad Flight","United","gguilber","@united system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff.","","2015-02-23 18:45:32 -0800",""
570051265373171712,"negative","Late Flight","United","gguilber","@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.","","2015-02-23 18:43:07 -0800",""
570051191943483392,"neutral","","United","Zgrinch","@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes","","2015-02-23 18:42:49 -0800","iPhone: 39.201706,-106.854080"
570050891929280512,"positive","","United","thetonyblank","@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..","[38.9470207, -77.4511745]","2015-02-23 18:41:38 -0800","Denver, CO"
570050785490419712,"negative","Customer Service Issue","United","rholbrook","@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn.","","2015-02-23 18:41:12 -0800","Brooklyn, NY"
570050323017920512,"neutral","","United","AndyA3","@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.","","2015-02-23 18:39:22 -0800","San Francisco"
570050268588597248,"negative","Lost Luggage","United","MommyPR","@united can you tell me how to file a claim for clothing that had to be purchased?","","2015-02-23 18:39:09 -0800","Global"
570049923858567168,"negative","Can't Tell","United","AndyA3","@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board","","2015-02-23 18:37:47 -0800","San Francisco"
570049743549833216,"negative","Lost Luggage","United","MommyPR","@united GRK13575M is the file reference","","2015-02-23 18:37:04 -0800","Global"
570049697924009984,"negative","Customer Service Issue","United","jlgustafson1","@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!","","2015-02-23 18:36:53 -0800","DEN"
570049295040307200,"negative","Bad Flight","United","theKos","@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.","","2015-02-23 18:35:17 -0800","DC949"
570048844702076928,"negative","Can't Tell","United","MommyPR","@united Been trying since 1230 to file a report.","","2015-02-23 18:33:30 -0800","Global"
570048726380765184,"negative","Customer Service Issue","United","jasonjernigan","@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.","","2015-02-23 18:33:02 -0800","Raleigh, NC"
570048528602374144,"neutral","","United","thelaurenmoore","@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?","","2015-02-23 18:32:14 -0800","CA"
570045712211288064,"negative","Flight Booking Problems","United","TravelShopVT","@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee","","2015-02-23 18:21:03 -0800",""
570045020402626560,"negative","Bad Flight","United","Nikki62878","@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat","","2015-02-23 18:18:18 -0800",""
570044681670696960,"positive","","United","j0rdanj0nes","@united thank you.","","2015-02-23 18:16:57 -0800","Dallas"
570044554130423808,"neutral","","United","momsgoodeats","Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”","","2015-02-23 18:16:27 -0800","#Omaha "
570044428678778880,"neutral","","United","momsgoodeats","Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”","","2015-02-23 18:15:57 -0800","#Omaha "
570044286991015936,"negative","Flight Booking Problems","United","rholbrook","@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness.","","2015-02-23 18:15:23 -0800","Brooklyn, NY"
570043937244622848,"neutral","","United","DeputyBrans","@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?","","2015-02-23 18:14:00 -0800",""
570043820278050816,"negative","Cancelled Flight","United","xRaeCatherine","@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?","","2015-02-23 18:13:32 -0800",""
570043574097555456,"negative","Can't Tell","United","mllovelace","“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?","","2015-02-23 18:12:33 -0800","San Francisco, CA"
570042013908914176,"negative","Lost Luggage","United","Ted_Bray","@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime","","2015-02-23 18:06:21 -0800","Colorado Springs, Colorado USA"
570041988986347520,"negative","Can't Tell","United","MommyPR","@united Dmed you. Thank you","","2015-02-23 18:06:15 -0800","Global"
570041112624295936,"positive","","United","DickAltavista","@united thanks we'll be in touch!","","2015-02-23 18:02:46 -0800","Ottawa"
570040644451708928,"positive","","United","Clking_sf","@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!","","2015-02-23 18:00:55 -0800","Silicon Valley"
570040251764183040,"negative","Lost Luggage","United","Bozboyku1","@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story","","2015-02-23 17:59:21 -0800","Lees Summit"
570039756731494400,"neutral","","United","rdowning76","@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?","","2015-02-23 17:57:23 -0800","usa"
570039279050579968,"neutral","","United","brando_787","@united like continental's chicken feat fairs","","2015-02-23 17:55:29 -0800","North Texas, USA"
570039094257938432,"neutral","","United","j0rdanj0nes","@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?","","2015-02-23 17:54:45 -0800","Dallas"
570038991527002112,"positive","","United","NonYourBusines9","@united I left my comment with customer care. Thanks for contacting me.","","2015-02-23 17:54:21 -0800",""
570038694817767424,"negative","Lost Luggage","United","Ted_Bray","@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.","","2015-02-23 17:53:10 -0800","Colorado Springs, Colorado USA"
570037961020080128,"negative","Lost Luggage","United","Ted_Bray","@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!","","2015-02-23 17:50:15 -0800","Colorado Springs, Colorado USA"
570037336886546432,"positive","","United","whitterbug","Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”","","2015-02-23 17:47:46 -0800","Houston, TX"
570036932270358528,"positive","","United","drewziIIa","@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard.  #funnycaptain","","2015-02-23 17:46:10 -0800",""
570035728832446464,"negative","Lost Luggage","United","MommyPR","@united Can you please follow for a Dm on a missing bag?","","2015-02-23 17:41:23 -0800","Global"
570033778300620800,"neutral","","United","throthra","@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG","","2015-02-23 17:33:38 -0800",""
570033627939131392,"positive","","United","ginanotjenna","@united These are great fares!!!!!","","2015-02-23 17:33:02 -0800","Honeoye Falls"
570033341250056192,"negative","Customer Service Issue","United","dannydibiase1","@united i left an item on the plane and have been calling non stop and no one has been answering can you please help","","2015-02-23 17:31:53 -0800",""
570033309113131008,"positive","","United","frqnttraveler","@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.","","2015-02-23 17:31:46 -0800","california"
570033062202863616,"negative","Lost Luggage","United","throthra","@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?","","2015-02-23 17:30:47 -0800",""
570031379456643072,"positive","","United","goodenufmother","@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother","","2015-02-23 17:24:06 -0800","GEM HQ (aka walk-in closet) NY"
570031098513592320,"negative","Lost Luggage","United","tpensari","@united where's my damn bag??","","2015-02-23 17:22:59 -0800",""
570031016800161792,"negative","Lost Luggage","United","tpensari","@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!","","2015-02-23 17:22:39 -0800",""
570030715900792832,"neutral","","United","AlexanderKrach","@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.","","2015-02-23 17:21:27 -0800",""
570027321178099712,"neutral","","United","startupstella","@united how is Mexico not international from the us?","","2015-02-23 17:07:58 -0800","Chicago, IL"
570026514923675648,"negative","Customer Service Issue","United","tpensari","@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared","","2015-02-23 17:04:46 -0800",""
570024703256956928,"negative","Flight Attendant Complaints","United","gregriv","@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?","","2015-02-23 16:57:34 -0800","Cleveland, OH"
570023321904943104,"negative","Cancelled Flight","United","whitterbug","@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS","","2015-02-23 16:52:05 -0800","Houston, TX"
570023232851419136,"negative","Customer Service Issue","United","gregriv","@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??","","2015-02-23 16:51:43 -0800","Cleveland, OH"
570023071698055168,"negative","Bad Flight","United","nbhdsheila","@united landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.","","2015-02-23 16:51:05 -0800","Boston"
570022715072983040,"negative","Cancelled Flight","United","Apollochplayers","@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS","","2015-02-23 16:49:40 -0800","Houston, TX"
570022372901847040,"neutral","","United","goodenufmother","Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY","","2015-02-23 16:48:18 -0800","GEM HQ (aka walk-in closet) NY"
570022345424834560,"negative","Late Flight","United","hefeman","@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.","","2015-02-23 16:48:12 -0800","Austin"
570021376024813568,"neutral","","United","goodenufmother","@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere","","2015-02-23 16:44:21 -0800","GEM HQ (aka walk-in closet) NY"
570021075355963392,"negative","Customer Service Issue","United","bartha75","@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.","[0.0, 0.0]","2015-02-23 16:43:09 -0800","san diego"
570020852210774016,"positive","","United","jalvich","@united thank you. I flew into Newark from Vail/Eagle.","","2015-02-23 16:42:16 -0800",""
570020275150049280,"negative","Customer Service Issue","United","bartha75","@united  i have a weekend of dealing with your company that would say otherwise.","[0.0, 0.0]","2015-02-23 16:39:58 -0800","san diego"
570019785788022784,"negative","Bad Flight","United","goodenufmother","@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother","","2015-02-23 16:38:02 -0800","GEM HQ (aka walk-in closet) NY"
570019476235788288,"negative","Lost Luggage","United","jalvich","@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.","","2015-02-23 16:36:48 -0800",""
570018445695148032,"negative","Customer Service Issue","United","tpensari","@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver","","2015-02-23 16:32:42 -0800",""
570018278946394112,"neutral","","United","lovejodierose","@united please upload the March on-demand entertainment listing on your website! ✈️","","2015-02-23 16:32:02 -0800","melbourne, australia"
570018079993937920,"negative","Customer Service Issue","United","CharlieGMoney","@united So you are inadequate by accident?","[40.68545235, -74.18374208]","2015-02-23 16:31:15 -0800","Chicago, IL"
570016325667557376,"positive","","United","RockinMikeW","@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3","","2015-02-23 16:24:17 -0800",""
570016198747758592,"positive","","United","MirandaAtx","@united Thank you for responding so quickly with a helpful tool! @dustyob","","2015-02-23 16:23:46 -0800","Houston, TX"
570016052895092736,"negative","Customer Service Issue","United","tclarktweets","@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN","","2015-02-23 16:23:12 -0800","San Francisco, CA "
570014689322643456,"negative","Flight Attendant Complaints","United","CengageTeamUP","@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR","","2015-02-23 16:17:46 -0800",""
570014406320517120,"negative","Bad Flight","United","brooklyn_dodger","@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd","","2015-02-23 16:16:39 -0800","Brooklyn"
570014190498287616,"negative","Customer Service Issue","United","SmartBlondeSolu","@united ...and when that doesn't work...","","2015-02-23 16:15:48 -0800","Fort Worth, Texas"
570012706704662528,"neutral","","United","koploperfan1992","@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now","[51.3228181, 5.3576138]","2015-02-23 16:09:54 -0800","Winterfell"
570011505237716992,"negative","Flight Booking Problems","United","frqnttraveler","@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.","","2015-02-23 16:05:07 -0800","california"
570011417249759232,"negative","Lost Luggage","United","jalvich","@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags.","","2015-02-23 16:04:46 -0800",""
570010976608780288,"negative","Lost Luggage","United","MikeShor","@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.","","2015-02-23 16:03:01 -0800","Coventry, Connecticut"
570009743160254464,"neutral","","United","SmartBlondeSolu","@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!","","2015-02-23 15:58:07 -0800","Fort Worth, Texas"
570009034385805312,"neutral","","United","family6travels","@united thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️","","2015-02-23 15:55:18 -0800",""
570008443626647552,"negative","Can't Tell","United","kabell87","@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here","","2015-02-23 15:52:57 -0800",""
570007003659149312,"neutral","","United","JawnRedcorn","@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.","","2015-02-23 15:47:14 -0800","Ausvegas"
570005000643956736,"negative","Lost Luggage","United","mattscottcrum","@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.","","2015-02-23 15:39:16 -0800","Nashville, TN"
570004899234074624,"negative","Bad Flight","United","ganteisan","@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!","","2015-02-23 15:38:52 -0800","Santiago, Chile"
570004470370676736,"neutral","","United","family6travels","@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?","","2015-02-23 15:37:10 -0800",""
570004247586013184,"negative","Customer Service Issue","United","BrittanyWolgast","@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.","","2015-02-23 15:36:17 -0800",""
570003828658950144,"positive","","United","ryanaround","@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.","","2015-02-23 15:34:37 -0800","San Francisco"
570002454839820288,"negative","Flight Booking Problems","United","aliasboogie","@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.","","2015-02-23 15:29:10 -0800","New York City, NY"
570002150115254272,"negative","Customer Service Issue","United","aliasboogie","@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change","","2015-02-23 15:27:57 -0800","New York City, NY"
570001906199887872,"negative","Can't Tell","United","AaronGirson","@united your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways","[26.07324041, -80.14510971]","2015-02-23 15:26:59 -0800",""
570000614794489856,"negative","Can't Tell","United","aliasboogie","@United never heard of this? http://t.co/QDebyaHqfM","","2015-02-23 15:21:51 -0800","New York City, NY"
570000364692484096,"negative","Flight Booking Problems","United","rodneyondrums","@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?","","2015-02-23 15:20:51 -0800","All over the damn place."
570000287080951808,"negative","Cancelled Flight","United","MirandaAtx","@united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s","","2015-02-23 15:20:33 -0800","Houston, TX"
569999790328541184,"negative","Flight Attendant Complaints","United","aliasboogie","@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.","","2015-02-23 15:18:34 -0800","New York City, NY"
569999614624927744,"positive","","United","aliasboogie","@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs","","2015-02-23 15:17:52 -0800","New York City, NY"
569999529677852672,"negative","Customer Service Issue","United","zaudrey","@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable","","2015-02-23 15:17:32 -0800",""
569998289447354368,"negative","Flight Attendant Complaints","United","jasonpblakey","@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.","[40.69943599, -74.17868875]","2015-02-23 15:12:36 -0800",""
569997351412228096,"negative","Cancelled Flight","United","_Emilky_","@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines","","2015-02-23 15:08:53 -0800","Liverpool, UK"
569996897009717248,"negative","Customer Service Issue","United","hangsf","@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!","","2015-02-23 15:07:04 -0800","San Francisco, California, USA"
569995961570856960,"negative","Customer Service Issue","United","AaronGirson","@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver","[26.07694041, -80.13546475]","2015-02-23 15:03:21 -0800",""
569995897234288640,"negative","Can't Tell","United","mjc_collins","@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry.","","2015-02-23 15:03:06 -0800",""
569995706909503488,"positive","","United","TuraOntheroad","@united Thank you!","","2015-02-23 15:02:21 -0800","Brooklyn"
569993952469880832,"neutral","","United","MisterDJW","@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.","","2015-02-23 14:55:22 -0800",""
569993782311198720,"positive","","United","peoplesavvy","@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0","","2015-02-23 14:54:42 -0800",""
569992543875653632,"neutral","","United","jbuhl35","@united yes, after this awful weather it appears I can get home","","2015-02-23 14:49:47 -0800","Washington, DC"
569991606385967104,"negative","Customer Service Issue","United","jasonpblakey","@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet","[40.6992418, -74.17884798]","2015-02-23 14:46:03 -0800",""
569991529764409344,"negative","Bad Flight","United","ishowman","@united Lovely new plane from LGA to ORD but no power outlets?","","2015-02-23 14:45:45 -0800","New York"
569989661713666048,"negative","Lost Luggage","United","rhyminanstealin","@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?","","2015-02-23 14:38:19 -0800","Washington, DC"
569989557644623872,"negative","Cancelled Flight","United","rhyminanstealin","@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!","","2015-02-23 14:37:55 -0800","Washington, DC"
569989416426434560,"neutral","","United","colbycaterina","@united the person is currently bettween gates 71A and 73 in LAX","","2015-02-23 14:37:21 -0800","lalaland"
569989291188695040,"negative","Flight Attendant Complaints","United","colbycaterina","@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet","","2015-02-23 14:36:51 -0800","lalaland"
569989178651508736,"negative","Can't Tell","United","eadonjacobs","@united rarely ceases to amaze...for the worse.  i hope this is the last time i ""have"" to fly with you.","","2015-02-23 14:36:24 -0800","san francisco"
569989023478841344,"neutral","","United","cameronsmith17","@united thank you for the quick response but I cannot dm you until you follow me as well","","2015-02-23 14:35:47 -0800",""
569988839919394816,"negative","Can't Tell","United","colbycaterina","@united iCloud it is not there yet -- PLEASE HELP 917 703 1472","","2015-02-23 14:35:03 -0800","lalaland"
569988785330479104,"neutral","","United","colbycaterina","@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on","","2015-02-23 14:34:50 -0800","lalaland"
569988762085806080,"negative","Customer Service Issue","United","mironovich","@united I did... no response back","","2015-02-23 14:34:45 -0800","Morristown, nj"
569988297633583104,"negative","Customer Service Issue","United","KelliZink","@united this is atrocious customer service.","","2015-02-23 14:32:54 -0800","Chicago & traveling the world"
569988078015815680,"neutral","","United","Portal_Aviacion","@United will not have to honor absurdly low mistake fares.
http://t.co/2Z3Jv73IlW vía @usatoday","","2015-02-23 14:32:02 -0800","Madrid (Spain)"
569988061150359552,"negative","Late Flight","United","kachampney","@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice","","2015-02-23 14:31:58 -0800","Killington, Vt"
569987348772950016,"negative","Cancelled Flight","United","KelliZink","@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?","","2015-02-23 14:29:08 -0800","Chicago & traveling the world"
569986029463011328,"negative","Customer Service Issue","United","dfpietra","@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology","","2015-02-23 14:23:53 -0800","West Hollywood, CA"
569984791107338240,"neutral","","United","RoatanGallery","@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?","","2015-02-23 14:18:58 -0800","Roatan, Islas de la Bahia"
569984785860464640,"negative","Lost Luggage","United","Margo_Rae","@united of course I did. The bag should be here by now :( #frustrated","[28.62111274, -81.29294408]","2015-02-23 14:18:57 -0800",""
569983990683148288,"negative","Can't Tell","United","ousoonerfanatic","@united you are the worst. I will avoid you like the plague.","","2015-02-23 14:15:47 -0800","Semiahmoo, WA Soonerland"
569983826245496832,"negative","Can't Tell","United","Mr_RHolmes","@united is the worst airline in the world.","","2015-02-23 14:15:08 -0800","Austin, TX (Easton, PA born)"
569983375584272384,"negative","Customer Service Issue","United","ryanaround","@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.","","2015-02-23 14:13:21 -0800","San Francisco"
569983149028962304,"negative","Customer Service Issue","United","ryanaround","@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.","","2015-02-23 14:12:27 -0800","San Francisco"
569982678558048256,"negative","Can't Tell","United","cameronsmith17","@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited","","2015-02-23 14:10:34 -0800",""
569982327654383616,"negative","Can't Tell","United","artistanxiety","@united I will but right now I'm to angry","","2015-02-23 14:09:11 -0800","Punk is the preacher."
569981034110050304,"negative","Can't Tell","United","jasonpblakey","@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines","[40.69814396, -74.17906717]","2015-02-23 14:04:02 -0800",""
569980415919853568,"negative","Can't Tell","United","franciscogonima","@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail","[39.85790482, -104.67039013]","2015-02-23 14:01:35 -0800","San Antonio, Texas"
569980177247285248,"negative","Bad Flight","United","SamuelSitt","@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair","","2015-02-23 14:00:38 -0800","Eatontown, NJ"
569979566279626752,"negative","longlines","United","franciscogonima","@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around","[39.85799572, -104.67056217]","2015-02-23 13:58:12 -0800","San Antonio, Texas"
569979211722596352,"negative","Can't Tell","United","CoffeeCult448","@united I think DM would be better","","2015-02-23 13:56:48 -0800","Buffalo/Oakland/Savannah/Ire"
569977492720779264,"negative","Late Flight","United","pjmartin44","@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft  tell the truth! @unfriendly","","2015-02-23 13:49:58 -0800",""
569976426163777536,"negative","Lost Luggage","United","tiffy_mac","@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....","","2015-02-23 13:45:44 -0800","Brighton, UK
"
569976131748823040,"negative","Late Flight","United","pjmartin44","@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly","","2015-02-23 13:44:34 -0800",""
569976114124349440,"negative","Lost Luggage","United","kevinforgoogle","@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..","","2015-02-23 13:44:29 -0800","San Francisco, CA"
569974772551032832,"negative","Can't Tell","United","laarsNL","@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again","","2015-02-23 13:39:10 -0800","Rotterdam, the Netherlands"
569973683466272768,"negative","Late Flight","United","dfpietra","@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst","","2015-02-23 13:34:50 -0800","West Hollywood, CA"
569973088076460032,"negative","Flight Attendant Complaints","United","cristobalwong","@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable","","2015-02-23 13:32:28 -0800","San Francisco Bay Area"
569972884052930560,"neutral","","United","twohlix","@united done","","2015-02-23 13:31:39 -0800","Washington, DC"
569972097453137920,"neutral","","United","cristobalwong","@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so.","","2015-02-23 13:28:32 -0800","San Francisco Bay Area"
569972073201688576,"negative","Late Flight","United","jcbtdd","@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home","","2015-02-23 13:28:26 -0800","Swooning in New York, New York"
569972039844438016,"negative","Flight Attendant Complaints","United","xRaeCatherine","@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.","","2015-02-23 13:28:18 -0800",""
569971648876584960,"negative","Can't Tell","United","bartha75","@united  found a group of people who actually hates people more than ISIS, thats right United Airlines.","[0.0, 0.0]","2015-02-23 13:26:45 -0800","san diego"
569971394701873152,"negative","Customer Service Issue","United","TuraOntheroad","@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people","","2015-02-23 13:25:44 -0800","Brooklyn"
569971033182048256,"positive","","United","teamcrafty","@united thank you","","2015-02-23 13:24:18 -0800","Grand Rapids"
569970938525016064,"negative","Late Flight","United","tbird12lv","@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.","","2015-02-23 13:23:55 -0800","Colorado"
569970599377788928,"negative","Late Flight","United","cristobalwong","@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.","","2015-02-23 13:22:35 -0800","San Francisco Bay Area"
569970225443172352,"negative","Customer Service Issue","United","itsmetsforme","@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!","","2015-02-23 13:21:05 -0800","mets hell"
569969999961391104,"positive","","United","swampynomo","@united he has no priority and Iove it","","2015-02-23 13:20:12 -0800","NJ/NYC"
569969952654028800,"positive","","United","herma48852","@united Pleased to be a Premier Platinum","","2015-02-23 13:20:00 -0800",""
569969447764566016,"negative","Lost Luggage","United","PreyingMantis02","@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.","","2015-02-23 13:18:00 -0800",""
569968282532315136,"negative","Can't Tell","United","scott_fitzy","@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!","","2015-02-23 13:13:22 -0800",""
569967925416886272,"negative","Can't Tell","United","simonroesner","@united i think he actually did not like your screen  @campilley 😃😃😃","[51.72050559, 8.72711201]","2015-02-23 13:11:57 -0800",""
569967850670018560,"negative","Flight Attendant Complaints","United","cristobalwong","@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!","","2015-02-23 13:11:39 -0800","San Francisco Bay Area"
569967848078090240,"negative","Can't Tell","United","Jim_Rehbein","@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService","","2015-02-23 13:11:39 -0800","Ottawa, Ontario"
569967841727942656,"neutral","","United","DavidAlfieWard","@united hi guys, do you have a general enquires email address please? Thanks David.","","2015-02-23 13:11:37 -0800","London UK & USA"
569967632868188160,"negative","Customer Service Issue","United","TheJessicaKill","@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.","[0.0, 0.0]","2015-02-23 13:10:47 -0800","Vancouver/Beverly Hills"
569967493487292416,"negative","Late Flight","United","hooton","@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?","","2015-02-23 13:10:14 -0800","Little Rock, AR"
569967305859293184,"negative","Cancelled Flight","United","KeamBleam","@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.","","2015-02-23 13:09:29 -0800","Harlem, NYC"
569967197478526976,"negative","Can't Tell","United","aliasboogie","@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.","","2015-02-23 13:09:04 -0800","New York City, NY"
569966909019398144,"negative","Customer Service Issue","United","teamcrafty","@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?","","2015-02-23 13:07:55 -0800","Grand Rapids"
569966609080586240,"positive","","United","TRUU_Tall","Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”","","2015-02-23 13:06:43 -0800","IL"
569966563245367296,"negative","Cancelled Flight","United","Jim_Rehbein","@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER","","2015-02-23 13:06:32 -0800","Ottawa, Ontario"
569966422744395776,"neutral","","United","RoatanGallery","@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?","","2015-02-23 13:05:59 -0800","Roatan, Islas de la Bahia"
569965494519734272,"positive","","United","fredcarlton","@united thanks for listening! I definitely was not the only person in line who thought it was absurd.","","2015-02-23 13:02:17 -0800",""
569964915710038016,"negative","Late Flight","United","cristobalwong","@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb","","2015-02-23 12:59:59 -0800","San Francisco Bay Area"
569964888870793216,"negative","Flight Attendant Complaints","United","lisaboban","@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.","","2015-02-23 12:59:53 -0800","Indiana"
569964582606934016,"negative","Can't Tell","United","politicsci","@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited","","2015-02-23 12:58:40 -0800",""
569963935429824512,"negative","Can't Tell","United","segallsays","@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.","[29.7420124, -95.5606921]","2015-02-23 12:56:06 -0800","Houston, TX"
569963645402099712,"negative","Customer Service Issue","United","GeorgeMcflyOG","@United blocked me from DM'ing them because they would rather I complain about them in a public forum","","2015-02-23 12:54:57 -0800","NJ "
569962873209937920,"positive","","United","CigarNate","@united ok. I just submitted. Thanks for the opportunity to give feedback.","","2015-02-23 12:51:53 -0800","Nashville, TN"
569962245620248576,"positive","","United","ericsimmerman","@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!","","2015-02-23 12:49:23 -0800","Washington DC"
569961695835267072,"positive","","United","medictom","@united I will, as soon as I am done with my article.  Thanks!  ~Tom","","2015-02-23 12:47:12 -0800","Brunswick, Ohio"
569961410161192960,"negative","Flight Booking Problems","United","GalbraithPeter","@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.","","2015-02-23 12:46:04 -0800","Kingston, Ontario"
569961203197325312,"negative","Lost Luggage","United","twohlix","@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?","","2015-02-23 12:45:14 -0800","Washington, DC"
569960988499275776,"negative","Flight Booking Problems","United","berr_a","@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston","","2015-02-23 12:44:23 -0800",""
569960440438099968,"negative","Lost Luggage","United","xThePro","@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.","","2015-02-23 12:42:13 -0800","with my brothers"
569960311022850048,"negative","Bad Flight","United","bdhowald","@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.","[40.6875448, -74.17714813]","2015-02-23 12:41:42 -0800","New York, NY"
569960085654364160,"negative","Flight Attendant Complaints","United","aliasboogie","@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.","","2015-02-23 12:40:48 -0800","New York City, NY"
569960080734490624,"negative","Flight Booking Problems","United","Nupe588","@united I'm rebooked now, but the line was 300 people deep.","","2015-02-23 12:40:47 -0800",""
569958946636562432,"neutral","","United","davedittrich",".@united For those playing along at home: http://t.co/2b4bDTldX2","","2015-02-23 12:36:16 -0800",""
569958935907733504,"negative","longlines","United","jhclutter","@united @FlyEIA yes, they said it took more than an hour!","","2015-02-23 12:36:14 -0800","Atlanta"
569958524270342144,"negative","Can't Tell","United","nyc2theworld","@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.","","2015-02-23 12:34:36 -0800","One of the C-gates at EWR."
569958247412723712,"positive","","United","Lisa_Shaw777","@united Ok thank again for your help!","","2015-02-23 12:33:30 -0800","Kona coast/Boston/Milan"
569957240960094208,"negative","Can't Tell","United","medictom","@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx","","2015-02-23 12:29:30 -0800","Brunswick, Ohio"
569957053432639488,"neutral","","United","FlyEIA","Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366","","2015-02-23 12:28:45 -0800","Edmonton International Airport"
569956446487642112,"positive","","United","jbuhl35","@united flight 1491...plane from SFO to DEN is basically on time.","","2015-02-23 12:26:20 -0800","Washington, DC"
569956201934385152,"positive","","United","HeyAileen","@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.","","2015-02-23 12:25:22 -0800","Oakland by way of Chicago"
569956192111316992,"negative","Late Flight","United","nfranco","@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns","","2015-02-23 12:25:20 -0800",""
569956115724660736,"negative","Lost Luggage","United","juangarcia202","@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD","[19.43493094, -99.18877967]","2015-02-23 12:25:01 -0800","Mexico City"
569955602782236672,"negative","Lost Luggage","United","KeamBleam","@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...""","","2015-02-23 12:22:59 -0800","Harlem, NYC"
569955551951622144,"negative","Customer Service Issue","United","underceg","@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.","","2015-02-23 12:22:47 -0800","San Francisco CA"
569955386914181120,"negative","Flight Attendant Complaints","United","godvertiser","@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.","","2015-02-23 12:22:08 -0800","New Jersey, USA"
569954670006763520,"negative","Customer Service Issue","United","KateRChrisman","@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.","","2015-02-23 12:19:17 -0800","Oakland, CA"
569953988537249792,"negative","Late Flight","United","DianeReischling","@united well that's big of you but I don't have terribly high expectations at this point.","","2015-02-23 12:16:34 -0800",""
569953683309514752,"negative","Customer Service Issue","United","CarrieMantha","@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿","","2015-02-23 12:15:21 -0800","founder @IndiraCollection"
569953575226310656,"negative","Customer Service Issue","United","spumilia","@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not","","2015-02-23 12:14:56 -0800",""
569953411988369408,"positive","","United","JessicaLevin","@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.","","2015-02-23 12:14:17 -0800","Edison, NJ"
569952718707687424,"negative","Cancelled Flight","United","Lisa_Shaw777","@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?","","2015-02-23 12:11:32 -0800","Kona coast/Boston/Milan"
569952408450805760,"negative","Customer Service Issue","United","RonGaudelli","@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.","","2015-02-23 12:10:18 -0800",""
569951384390344704,"negative","Late Flight","United","MeganHolstein","@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?","","2015-02-23 12:06:13 -0800",""
569951321719091200,"positive","","United","mfcompany","@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf...","","2015-02-23 12:05:58 -0800","Las Vegas"
569950450352414720,"negative","Bad Flight","United","segallsays","@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap","[29.7421541, -95.5600896]","2015-02-23 12:02:31 -0800","Houston, TX"
569950355330506752,"negative","Customer Service Issue","United","KateRChrisman","@united Nope - still no one helped me.  Giving up on united. #badservice","","2015-02-23 12:02:08 -0800","Oakland, CA"
569949439101546496,"neutral","","United","judell","@united 8602947, jon at http://t.co/58tuTgli0D, thanks.","","2015-02-23 11:58:30 -0800","Santa Rosa, CA"
569948910099308544,"negative","Late Flight","United","nikitee94","@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.","","2015-02-23 11:56:23 -0800","Long Island, NY"
569947174571675648,"negative","Customer Service Issue","United","KateRChrisman","@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful","","2015-02-23 11:49:30 -0800","Oakland, CA"
569946921265184768,"negative","Late Flight","United","ClarkeTheSpark","@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?","","2015-02-23 11:48:29 -0800","Brighton, UK"
569946703522091008,"negative","Bad Flight","United","8629Fissile","@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!","","2015-02-23 11:47:37 -0800",""
569946571577536512,"negative","Lost Luggage","United","sgad1983","@united 45+ min at EWR baggage claim #stillnobags #ridiculous","","2015-02-23 11:47:06 -0800",""
569945386569363456,"neutral","","United","momsgoodeats","Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united","","2015-02-23 11:42:23 -0800","#Omaha "
569945073611374592,"neutral","","United","momsgoodeats","But I don't see AA @united","","2015-02-23 11:41:09 -0800","#Omaha "
569942888643227648,"neutral","","United","8629Fissile","@united Did you find out where it is? Thanks","","2015-02-23 11:32:28 -0800",""
569941617697644544,"negative","Late Flight","United","katiedonohue","@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.","[41.97745295, -87.91025951]","2015-02-23 11:27:25 -0800","Washington D.C."
569941082420568064,"negative","Late Flight","United","kennykhlee","@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j","","2015-02-23 11:25:17 -0800","San Francisco"
569940883975446528,"negative","Late Flight","United","ejohnson329","@united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T","","2015-02-23 11:24:30 -0800",""
569939149756755968,"positive","","United","roxymtjoy","@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.","","2015-02-23 11:17:36 -0800","Pittsburgh area"
569938322161668096,"negative","Can't Tell","United","Austin_Grisham","@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early","","2015-02-23 11:14:19 -0800","PDX"
569937806518169600,"negative","Can't Tell","United","Austin_Grisham","@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option","","2015-02-23 11:12:16 -0800","PDX"
569937143314849792,"negative","Damaged Luggage","United","raulcordenillo","@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints","[41.97475934, -87.89040377]","2015-02-23 11:09:38 -0800","Stockholm, Sweden "
569936861398994944,"negative","Customer Service Issue","United","underceg","@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?","","2015-02-23 11:08:31 -0800","San Francisco CA"
569936640669581312,"positive","","United","koploperfan1992","@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE","[51.322819, 5.3576218]","2015-02-23 11:07:38 -0800","Winterfell"
569936580883783680,"negative","Can't Tell","United","raulcordenillo","@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better","[41.97474769, -87.89039148]","2015-02-23 11:07:24 -0800","Stockholm, Sweden "
569936565138403328,"negative","longlines","United","Nupe588","@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ","","2015-02-23 11:07:20 -0800",""
569936496284663808,"negative","Late Flight","United","docmartin_10","@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.","","2015-02-23 11:07:04 -0800","Fort Wayne, Indiana"
569936348217352192,"negative","Cancelled Flight","United","katiedonohue","@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?","[41.97758466, -87.91065356]","2015-02-23 11:06:28 -0800","Washington D.C."
569936273227427840,"negative","Late Flight","United","docmartin_10","@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are","","2015-02-23 11:06:11 -0800","Fort Wayne, Indiana"
569936062039986176,"negative","Late Flight","United","CowboyPharmD","@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit","","2015-02-23 11:05:20 -0800","Wherever I want to be "
569936014094897152,"negative","Bad Flight","United","docmartin_10","@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense","","2015-02-23 11:05:09 -0800","Fort Wayne, Indiana"
569935689292259328,"positive","","United","franknoc","@united ok thx!","","2015-02-23 11:03:51 -0800",""
569935261947330560,"neutral","","United","Lisa_Shaw777","@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you","","2015-02-23 11:02:09 -0800","Kona coast/Boston/Milan"
569935215654600704,"negative","Flight Booking Problems","United","aminghadersohi","@united go to hell","","2015-02-23 11:01:58 -0800","San Francisco, CA"
569935135132426240,"negative","Bad Flight","United","vancouverbrit","@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed","","2015-02-23 11:01:39 -0800","Vancouver BC"
569934069712052224,"neutral","","United","ADanaiBaker","@united Definitely will!","","2015-02-23 10:57:25 -0800",""
569933879299186688,"negative","Customer Service Issue","United","daesf","@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights","","2015-02-23 10:56:40 -0800","SF, CA"
569933357515026432,"negative","Cancelled Flight","United","peskyspoll","@united  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!","[29.98788997, -95.34470061]","2015-02-23 10:54:35 -0800",""
569932669288652800,"positive","","United","CaroDavis2012","@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.","","2015-02-23 10:51:51 -0800","Scotland"
569931716049154048,"positive","","United","roxymtjoy","@united counter agents at RDU deserve a medal. #thankyou","","2015-02-23 10:48:04 -0800","Pittsburgh area"
569931387073105920,"negative","Lost Luggage","United","BeyondBlunt","The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.","","2015-02-23 10:46:46 -0800","New York "
569930942833258496,"negative","Flight Attendant Complaints","United","lisaboban","@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!","","2015-02-23 10:45:00 -0800","Indiana"
569930630059974656,"positive","","United","tmarsh83","@united thank you. Literally called for preboarding as I ran up.","","2015-02-23 10:43:45 -0800","NEIN, London, or Maui. "
569930577643769856,"negative","Customer Service Issue","United","GalbraithPeter","@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts","","2015-02-23 10:43:33 -0800","Kingston, Ontario"
569929653730840576,"negative","longlines","United","jwints","@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse","","2015-02-23 10:39:52 -0800","Ottawa, Ontario"
569929187101966336,"positive","","United","CaroDavis2012","@united that's brilliant Thankyou so much. Is it classed as part of carryon?","","2015-02-23 10:38:01 -0800","Scotland"
569928758024667136,"neutral","","United","tmarsh83","@united what gate is ua5396 leaving from?","","2015-02-23 10:36:19 -0800","NEIN, London, or Maui. "
569928724147077120,"positive","","United","hart0277","@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me","","2015-02-23 10:36:11 -0800","Chicago"
569928552621182976,"negative","Cancelled Flight","United","sarahali","@united we've been here since 3am and you've Cancelled Flightled our flight twice","","2015-02-23 10:35:30 -0800",""
569928419435286528,"negative","Cancelled Flight","United","tmarsh83","@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396","","2015-02-23 10:34:58 -0800","NEIN, London, or Maui. "
569928277613256704,"negative","Late Flight","United","tmarsh83","@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.","","2015-02-23 10:34:24 -0800","NEIN, London, or Maui. "
569928034171498496,"negative","Customer Service Issue","United","EnriqueGtz_","@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK","","2015-02-23 10:33:26 -0800","Mexico City"
569927842173050880,"neutral","","United","aleciamastin","@united fails again. @SouthwestAir saves the day.","","2015-02-23 10:32:40 -0800","St. Louis, MO"
569927837601402880,"negative","Late Flight","United","tmarsh83","@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight","","2015-02-23 10:32:39 -0800","NEIN, London, or Maui. "
569927630469894144,"negative","Customer Service Issue","United","pamdelaney585","@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.","","2015-02-23 10:31:50 -0800","Rochester, NY"
569927263040315392,"positive","","United","gwen1013","@united Great! I'm ready to go home.","","2015-02-23 10:30:22 -0800","New Haven, CT"
569926124488118272,"positive","","United","mydulcebella","@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail","","2015-02-23 10:25:51 -0800","Pennsylvania"
569925614100189184,"neutral","","United","CaroDavis2012","@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?","","2015-02-23 10:23:49 -0800","Scotland"
569925612069998592,"negative","Can't Tell","United","darrellwhitelaw","@united noooooooooooooooooooooope.","[45.52146907, -122.69810485]","2015-02-23 10:23:49 -0800","SF mostly, NYC & London often."
569924355011932160,"negative","Cancelled Flight","United","VictoriaBCToday","@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.","","2015-02-23 10:18:49 -0800","Downtown Victoria"
569924201559293952,"positive","","United","2cJustice4all","@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.","","2015-02-23 10:18:12 -0800","Chicago Illinois Crime.Inc"
569923809634947072,"neutral","","United","jcmpaz","@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?","","2015-02-23 10:16:39 -0800","Cali,Colombia"
569923507263557632,"positive","","United","Lisa_Shaw777","@united Thank you! You need to follow back tho otherwise I can't DM you. X","","2015-02-23 10:15:27 -0800","Kona coast/Boston/Milan"
569923045571350528,"negative","Flight Attendant Complaints","United","brianaverna","@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people","","2015-02-23 10:13:37 -0800","CT, NY and most other states"
569922973798420480,"neutral","","United","mechv1963","@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3","","2015-02-23 10:13:20 -0800","East Coast, US "
569922853266694144,"negative","Can't Tell","United","2cJustice4all","@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.","","2015-02-23 10:12:51 -0800","Chicago Illinois Crime.Inc"
569922837353402368,"positive","","United","iworkinsmm","@united Just sent! Thanks :)","","2015-02-23 10:12:47 -0800","Los Angeles"
569922639185072128,"negative","Late Flight","United","krissy_missylg","@united already missed  connection ugh","","2015-02-23 10:12:00 -0800",""
569922479734595584,"negative","Can't Tell","United","2cJustice4all","@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.","","2015-02-23 10:11:22 -0800","Chicago Illinois Crime.Inc"
569922214255919104,"negative","Customer Service Issue","United","raulcordenillo","@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!","[41.97495038, -87.89005988]","2015-02-23 10:10:19 -0800","Stockholm, Sweden "
569922145264009216,"negative","Can't Tell","United","brianaverna","@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.","","2015-02-23 10:10:02 -0800","CT, NY and most other states"
569921652374577152,"negative","Late Flight","United","brianaverna","@united flight 3763 IAd-Sat. We're on the outdoor track for an hour","","2015-02-23 10:08:05 -0800","CT, NY and most other states"
569921309439709184,"negative","Bad Flight","United","JMS2802","@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.","","2015-02-23 10:06:43 -0800",""
569920760522764288,"negative","Late Flight","United","chefpaulcia","@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again","","2015-02-23 10:04:32 -0800",""
569920661642088448,"negative","Can't Tell","United","_mhertz","@united you're the reason this whole travel experience has been a nightmare","","2015-02-23 10:04:09 -0800",""
569920593597894656,"negative","Customer Service Issue","United","_mhertz","@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve","","2015-02-23 10:03:52 -0800",""
569920508923215872,"negative","Can't Tell","United","_mhertz","@united that's not even an apology","","2015-02-23 10:03:32 -0800",""
569920406737432576,"negative","Bad Flight","United","_mhertz","@united that's cool - now what?","","2015-02-23 10:03:08 -0800",""
569919610025152512,"negative","Customer Service Issue","United","JMS2802","@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi...","","2015-02-23 09:59:58 -0800",""
569919020784185344,"negative","Flight Attendant Complaints","United","DianeReischling","@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv","","2015-02-23 09:57:37 -0800",""
569918932116643840,"neutral","","United","iworkinsmm","@United are you able to see if there are seats open on another flight??","","2015-02-23 09:57:16 -0800","Los Angeles"
569918918602547200,"negative","Late Flight","United","BossDDS","@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.","","2015-02-23 09:57:13 -0800","North Suburbs, IL  (Chicago)"
569918466821459968,"negative","Can't Tell","United","ADanaiBaker","@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room","","2015-02-23 09:55:25 -0800",""
569918449121673216,"negative","Can't Tell","United","fdashev","@united Either is fine. However, plundering my hard-earned dollars is not fine.","","2015-02-23 09:55:21 -0800","Pittsburgh, PA"
569918327767879680,"neutral","","United","GuruOfGanja","@united @retailbagholder hahaha. At least they gave u a refund.","","2015-02-23 09:54:52 -0800",""
569918026918727680,"negative","Cancelled Flight","United","VictoriaBCToday","@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?","","2015-02-23 09:53:40 -0800","Downtown Victoria"
569917363891499008,"negative","Bad Flight","United","DianeReischling","@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING","","2015-02-23 09:51:02 -0800",""
569916731595972608,"negative","Cancelled Flight","United","patlee","@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?","[0.0, 0.0]","2015-02-23 09:48:32 -0800","Bay Area, CA"
569916555154169856,"negative","Bad Flight","United","mfsanders","@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!","","2015-02-23 09:47:49 -0800","Cleveland, Ohio"
569916324471828480,"negative","Customer Service Issue","United","therealdavidsoo","@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice","","2015-02-23 09:46:54 -0800","Toronto, Canada"
569916152283041792,"negative","Can't Tell","United","fdashev","@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981","","2015-02-23 09:46:13 -0800","Pittsburgh, PA"
569915992303730688,"negative","Customer Service Issue","United","sbanoub","@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!","","2015-02-23 09:45:35 -0800","ÜT: 34.078171,-118.285555"
569915643094396928,"negative","Can't Tell","United","sbanoub","@united
You really know how to piss people off. Your Farelock option is fake!","","2015-02-23 09:44:12 -0800","ÜT: 34.078171,-118.285555"
569915610890547200,"negative","Late Flight","United","DianeReischling","@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care.","","2015-02-23 09:44:04 -0800",""
569915576862183424,"negative","Flight Booking Problems","United","docmartin_10","@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔","","2015-02-23 09:43:56 -0800","Fort Wayne, Indiana"
569915550127800320,"negative","Late Flight","United","teamcrafty","@united We're hoping to hear from you actually.","","2015-02-23 09:43:50 -0800","Grand Rapids"
569915529496027136,"negative","Late Flight","United","teamcrafty","@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day","","2015-02-23 09:43:45 -0800","Grand Rapids"
569915182329286656,"negative","Customer Service Issue","United","teamcrafty","@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".","","2015-02-23 09:42:22 -0800","Grand Rapids"
569915133113323520,"negative","Customer Service Issue","United","teamcrafty","@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight.","","2015-02-23 09:42:10 -0800","Grand Rapids"
569915029950222336,"negative","Late Flight","United","teamcrafty","@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.","","2015-02-23 09:41:46 -0800","Grand Rapids"
569914377442340864,"negative","Lost Luggage","United","jwints","@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags","","2015-02-23 09:39:10 -0800","Ottawa, Ontario"
569914369905201152,"negative","Customer Service Issue","United","8629Fissile","@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.","","2015-02-23 09:39:08 -0800",""
569913736774823936,"positive","","United","anthonyNYSSF","@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911","","2015-02-23 09:36:37 -0800",""
569913595762311168,"negative","longlines","United","brianaverna","@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight  board http://t.co/HfoF33iyhi","","2015-02-23 09:36:04 -0800","CT, NY and most other states"
569913288122765312,"negative","Cancelled Flight","United","ljtypes","@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?","","2015-02-23 09:34:51 -0800","H-town"
569912776199704576,"negative","Cancelled Flight","United","PhilipRose","@united Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead.","","2015-02-23 09:32:48 -0800","Toronto, ON.....for now."
569912710848057344,"negative","Late Flight","United","ADanaiBaker","@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United","","2015-02-23 09:32:33 -0800",""
569912092351819776,"neutral","","United","ADanaiBaker","@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.","","2015-02-23 09:30:05 -0800",""
569911713459408896,"negative","Flight Attendant Complaints","United","ADanaiBaker","@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket","","2015-02-23 09:28:35 -0800",""
569911515106582528,"negative","Late Flight","United","chefpaulcia","@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime","","2015-02-23 09:27:48 -0800",""
569910996824780800,"neutral","","United","ADanaiBaker","@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..","","2015-02-23 09:25:44 -0800",""
569910536755748864,"negative","Late Flight","United","MrEschatologist","@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G","","2015-02-23 09:23:55 -0800","Arlington, VA"
569910299983130624,"negative","Flight Attendant Complaints","United","unvoiced","@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt","","2015-02-23 09:22:58 -0800","Taipei"
569909742447009792,"negative","Flight Attendant Complaints","United","brianaverna","@united  gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol","","2015-02-23 09:20:45 -0800","CT, NY and most other states"
569909655813500928,"negative","Customer Service Issue","United","d_goodspeed","@united it won't help...been there done that.","[29.98877308, -95.33846478]","2015-02-23 09:20:25 -0800","USA"
569908928667996160,"negative","Flight Attendant Complaints","United","unvoiced","@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals","","2015-02-23 09:17:31 -0800","Taipei"
569908759125991424,"positive","","United","DanaHFreeman","@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx","","2015-02-23 09:16:51 -0800","Burlington, Vermont"
569908628141920256,"negative","Flight Attendant Complaints","United","unvoiced","@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag","","2015-02-23 09:16:19 -0800","Taipei"
569908175953993728,"negative","Can't Tell","United","_mhertz","@united we had four scheduled flights on this reservation and literally did not take one! Unreal","","2015-02-23 09:14:32 -0800",""
569908123550375936,"negative","Customer Service Issue","United","unvoiced","@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over","","2015-02-23 09:14:19 -0800","Taipei"
569907773309214720,"negative","Flight Booking Problems","United","unvoiced","@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap","","2015-02-23 09:12:56 -0800","Taipei"
569907564156035072,"negative","Customer Service Issue","United","unvoiced","@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.","","2015-02-23 09:12:06 -0800","Taipei"
569907141596864512,"positive","","United","D_WaYnE_01","@united thank you!","","2015-02-23 09:10:25 -0800",""
569907031693520896,"positive","","United","gwen1013","@united Thanks for the update.","","2015-02-23 09:09:59 -0800","New Haven, CT"
569906831352578048,"negative","Can't Tell","United","JuanseMolano","@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR","","2015-02-23 09:09:11 -0800",""
569906598472228864,"negative","Customer Service Issue","United","JuanseMolano","@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?","","2015-02-23 09:08:16 -0800",""
569905534020820992,"negative","Cancelled Flight","United","PhilipRose","@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.","","2015-02-23 09:04:02 -0800","Toronto, ON.....for now."
569905258715082752,"negative","Cancelled Flight","United","gwen1013","@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).","","2015-02-23 09:02:56 -0800","New Haven, CT"
569905124723675136,"neutral","","United","BossDDS","@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?","","2015-02-23 09:02:24 -0800","North Suburbs, IL  (Chicago)"
569904824793362432,"positive","","United","bravesandbeer","@united just confirmed a seat! Crisis averted! Beers won't be missed now","","2015-02-23 09:01:13 -0800","Georgia"
569904716328673280,"negative","Customer Service Issue","United","ChelseaRhane","@united was that English? I'll DM though I don't think you'll make a plane appear.","","2015-02-23 09:00:47 -0800","San Diego, CA"
569904406285516800,"negative","Late Flight","United","Natemaniac12","@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭","","2015-02-23 08:59:33 -0800","california"
569903840507506688,"negative","Late Flight","United","chefpaulcia","@united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks","","2015-02-23 08:57:18 -0800",""
569903812569276416,"positive","","United","kristen_e_short","@united Understood and thanks! I should have tried reaching out sooner.","","2015-02-23 08:57:11 -0800","Chicago"
569903366647586816,"negative","Can't Tell","United","ganteisan","@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?","","2015-02-23 08:55:25 -0800","Santiago, Chile"
569903120781852672,"negative","Cancelled Flight","United","bgroberto3246","@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?","","2015-02-23 08:54:26 -0800",""
569902743135117312,"negative","Late Flight","United","gwen1013","@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines","","2015-02-23 08:52:56 -0800","New Haven, CT"
569902219602100224,"neutral","","United","Lincoln_Arms","@united follow back and I'll give you the details.","","2015-02-23 08:50:52 -0800","Bardstown, KY"
569902065247322112,"negative","Late Flight","United","LukeXuanLiu","@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!","","2015-02-23 08:50:15 -0800",""
569902028719173632,"positive","","United","jakebellz","@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA","","2015-02-23 08:50:06 -0800",""
569901679975522304,"negative","Late Flight","United","LukeXuanLiu","@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!","","2015-02-23 08:48:43 -0800",""
569901512190767104,"negative","Late Flight","United","JoeSchueller","@united Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.","","2015-02-23 08:48:03 -0800","Research Triangle, NC"
569901094945611776,"negative","Late Flight","United","LukeXuanLiu","@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!","","2015-02-23 08:46:23 -0800",""
569901072443166720,"positive","","United","danazezzo","@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior","","2015-02-23 08:46:18 -0800","Ashtabula, OH"
569900832616943616,"negative","Late Flight","United","kermudgeon","@united  #UnitedAirlines  how long will1531 be delayed.","","2015-02-23 08:45:21 -0800","Colorado"
569900131488632832,"negative","Late Flight","United","kermudgeon","@united Why isn't the flight status updated to delayed UA1532 no board","","2015-02-23 08:42:34 -0800","Colorado"
569899917935714304,"negative","Flight Attendant Complaints","United","twitarse","@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..","","2015-02-23 08:41:43 -0800","San Francisco Bay Area"
569899063790825472,"negative","Bad Flight","United","ganteisan","@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!","","2015-02-23 08:38:19 -0800","Santiago, Chile"
569898994408693760,"negative","Late Flight","United","BossDDS","@united you suck.    9 hour delay?!","","2015-02-23 08:38:03 -0800","North Suburbs, IL  (Chicago)"
569897003255083008,"negative","Can't Tell","United","tinsleyjim","@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.","","2015-02-23 08:30:08 -0800","Mountlake Terrace, WA"
569896025172742144,"neutral","","United","bsaitz","@united @scotthroth scott, need a good book suggestion?","","2015-02-23 08:26:15 -0800","ÜT: 37.427592,-122.116357"
569895406869483520,"negative","Customer Service Issue","United","kristen_e_short","@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.","","2015-02-23 08:23:47 -0800","Chicago"
569894828315533312,"negative","Late Flight","United","ahpandya747","@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!","","2015-02-23 08:21:29 -0800","New Jersey"
569894307508965376,"neutral","","United","thepointskid","@united please see dm!!","","2015-02-23 08:19:25 -0800","New York"
569890681361186816,"negative","Flight Attendant Complaints","United","cfacekillah","@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?","","2015-02-23 08:05:01 -0800",""
569888244856455168,"negative","Customer Service Issue","United","cslhilo","@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport","","2015-02-23 07:55:20 -0800","Hilo, HI"
569888244155981824,"negative","Customer Service Issue","United","generationKYLIE","@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!","","2015-02-23 07:55:20 -0800","Washington, DC"
569888119043915776,"negative","Customer Service Issue","United","jnostrant","@united still no response??","","2015-02-23 07:54:50 -0800","Los Angeles, CA"
569887452384481280,"neutral","","United","HargobindV","@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December","","2015-02-23 07:52:11 -0800","Kansas City, Missouri"
569886575720574976,"negative","Customer Service Issue","United","micheleliston","@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me","","2015-02-23 07:48:42 -0800","Ashburn, VA"
569886288691773440,"negative","Customer Service Issue","United","MikeShor","@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver...""","","2015-02-23 07:47:33 -0800","Coventry, Connecticut"
569886219057926144,"negative","Bad Flight","United","JohntheKiwi","@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.","","2015-02-23 07:47:17 -0800","Stumptown, Baby!"
569885487508418560,"negative","Can't Tell","United","Kris_KAS","@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.","","2015-02-23 07:44:22 -0800","New York"
569885185170223104,"negative","Flight Booking Problems","United","apharkins","@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?","","2015-02-23 07:43:10 -0800",""
569885015615664128,"positive","","United","e_russell","@united Thanks!","","2015-02-23 07:42:30 -0800","Frequently DC/NYC/San Diego"
569883984190005248,"negative","Can't Tell","United","ScottHRoth","@united 768 SFO to BOS and no internet it is 2015 what gives?","","2015-02-23 07:38:24 -0800","Needham, MA"
569882164382322688,"negative","Customer Service Issue","United","jacob_bach","@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!","","2015-02-23 07:31:10 -0800","Milwaukee, WI"
569881449249316864,"negative","Flight Booking Problems","United","christinphillip","@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!","","2015-02-23 07:28:20 -0800","Princeton, NJ"
569880364811837440,"negative","Customer Service Issue","United","melonbee","@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way","","2015-02-23 07:24:01 -0800",""
569880322487263232,"negative","Late Flight","United","DanaHFreeman","@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?","","2015-02-23 07:23:51 -0800","Burlington, Vermont"
569879943988948992,"negative","Customer Service Issue","United","ErinHughey","@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE","","2015-02-23 07:22:21 -0800","Maui, Hawaii"
569879623317659648,"negative","Late Flight","United","jasoncarpio","@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)","","2015-02-23 07:21:04 -0800","San Francisco, California"
569879528891416576,"positive","","United","sentientcheese","@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!","","2015-02-23 07:20:42 -0800",""
569878547197616128,"negative","Customer Service Issue","United","rissels","@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.","","2015-02-23 07:16:48 -0800",""
569878388464177152,"negative","Lost Luggage","United","rissels","@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united","","2015-02-23 07:16:10 -0800",""
569878139003740160,"negative","Customer Service Issue","United","rissels","@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead","","2015-02-23 07:15:10 -0800",""
569877754801360896,"negative","Late Flight","United","debragordon2012","@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!","","2015-02-23 07:13:39 -0800","Williamsburg, VA"
569877449389051904,"neutral","","United","adamdpeterson","@united at the gate! IAD to RDU","","2015-02-23 07:12:26 -0800","syracuse"
569876171875328000,"negative","Late Flight","United","HeidiJern","@united thanks for the link, now finally arrived in Brussels, 9 h after schedule...","","2015-02-23 07:07:21 -0800","Brussels"
569875783096741888,"neutral","","United","AlMehairiAUH","@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek","","2015-02-23 07:05:49 -0800","Abu Dhabi"
569875734677712896,"negative","Lost Luggage","United","ErinHughey","@united 2nd flight in two weeks that you have lost my bag!  Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE","","2015-02-23 07:05:37 -0800","Maui, Hawaii"
569875456415170560,"neutral","","United","Ed_Cabello","@united Hi! what is the phone number for reservations in Venezuela? Thanks","","2015-02-23 07:04:31 -0800","Barquisimeto - Maracaibo"
569875424924168192,"neutral","","United","jgedzelman","@united can I request a ticket change through twitter ?","","2015-02-23 07:04:23 -0800",""
569875203473297408,"negative","Bad Flight","United","_MikeDWarren_","@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues","","2015-02-23 07:03:30 -0800","Calabasas, California"
569874311823036416,"neutral","","United","AlMehairiAUH","@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek","","2015-02-23 06:59:58 -0800","Abu Dhabi"
569874043395903488,"neutral","","United","AlMehairiAUH","@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek","","2015-02-23 06:58:54 -0800","Abu Dhabi"
569873050117808128,"positive","","United","RChew_FORR","@united has the best customer experience via twitter - huge fan!!!","","2015-02-23 06:54:57 -0800","Cambridge, MA"
569873019499192320,"neutral","","United","ScottBerry18","@united Thank you for your response!","","2015-02-23 06:54:50 -0800","Albuquerque, New Mexico"
569872896199258112,"negative","Bad Flight","United","msu2050","@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.","","2015-02-23 06:54:20 -0800","canton mi
"
569872009380941824,"negative","Customer Service Issue","United","micheleliston","@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help","","2015-02-23 06:50:49 -0800","Ashburn, VA"
569871433662271488,"negative","Flight Booking Problems","United","nikodunham","@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.","[41.97883697, -87.90639116]","2015-02-23 06:48:32 -0800","chicago"
569870819582586880,"positive","","United","LindaHotelgal","@united love the new 1st class breakfast!","","2015-02-23 06:46:05 -0800",""
569869960195006464,"negative","Customer Service Issue","United","Kris_KAS","@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.","","2015-02-23 06:42:40 -0800","New York"
569869808092749824,"negative","Cancelled Flight","United","sentientcheese","@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!","","2015-02-23 06:42:04 -0800",""
569869476453158912,"negative","Customer Service Issue","United","ProudDevilAlum","@united so is the ^JJ standing for Just Joking?  I am not finding the humor.","","2015-02-23 06:40:45 -0800","Always around"
569868818975219712,"neutral","","United","e_russell","@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report","","2015-02-23 06:38:08 -0800","Frequently DC/NYC/San Diego"
569868764495400960,"negative","Can't Tell","United","CigarNate","@united at this point I made it home on my own.","","2015-02-23 06:37:55 -0800","Nashville, TN"
569868207940603904,"neutral","","United","The5y5Adm1n","@united I DM'd child's birthdate and full name.","","2015-02-23 06:35:43 -0800",""
569868055502696448,"positive","","United","crsmoore","@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!","","2015-02-23 06:35:06 -0800","USA / The World"
569867364390449152,"negative","Customer Service Issue","United","keithpresser","@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J","","2015-02-23 06:32:21 -0800",""
569867107749531648,"negative","Cancelled Flight","United","generationKYLIE","@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.","","2015-02-23 06:31:20 -0800","Washington, DC"
569866490423349248,"negative","Customer Service Issue","United","unibrowd","@united it wasn't a comment. It was a question. But thanks for your copy and paste response","","2015-02-23 06:28:53 -0800",""
569866337427664896,"neutral","","United","artistanxiety","@united Lisa J is amazing the guy not so much.","","2015-02-23 06:28:17 -0800","Punk is the preacher."
569865827274657792,"negative","Can't Tell","United","mbelliss","@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!","","2015-02-23 06:26:15 -0800","Louisville"
569865540098871296,"negative","Late Flight","United","JackKelleher920","@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR","","2015-02-23 06:25:07 -0800","New Jersey"
569865190822572032,"positive","","United","mbelliss","@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!","","2015-02-23 06:23:43 -0800","Louisville"
569865115291533312,"neutral","","United","The5y5Adm1n","@united two years old.  Birthdate 11/13/2012","","2015-02-23 06:23:25 -0800",""
569865011788693504,"negative","Customer Service Issue","United","mbelliss","@united how about starting without the robotic response?","","2015-02-23 06:23:01 -0800","Louisville"
569864608145502208,"neutral","","United","nicoleleigh85","@united I already did.","","2015-02-23 06:21:24 -0800","Sheboygan"
569864290578108416,"negative","Bad Flight","United","JohntheKiwi","@united You can't control turbulence, but you can control customer experience, lot of scared people up here.","","2015-02-23 06:20:09 -0800","Stumptown, Baby!"
569864108134301696,"negative","Bad Flight","United","JohntheKiwi","@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.","","2015-02-23 06:19:25 -0800","Stumptown, Baby!"
569863836615864320,"negative","Flight Attendant Complaints","United","artistanxiety","@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR","","2015-02-23 06:18:20 -0800","Punk is the preacher."
569863765451255808,"negative","Customer Service Issue","United","Kris_KAS","@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice","","2015-02-23 06:18:03 -0800","New York"
569863714704220160,"negative","Late Flight","United","ScottHRoth","@united flight 433 lets go you look like clowns no one is giving up 1st class for $500","","2015-02-23 06:17:51 -0800","Needham, MA"
569863453696876544,"neutral","","United","chaddock38","@united what would it cost","","2015-02-23 06:16:49 -0800","Dartmouth, MA"
569862755420905472,"negative","Customer Service Issue","United","Kris_KAS","@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService","","2015-02-23 06:14:03 -0800","New York"
569861240375386112,"positive","","United","gwen1013","@united Cool. Thank you.","","2015-02-23 06:08:01 -0800","New Haven, CT"
569860989400649728,"neutral","","United","Nic_Thoman23","@united I've got a campus visit in an hour and I'm still wearing the same clothes...","[45.67920767, -111.04847652]","2015-02-23 06:07:02 -0800","GLP"
569860904814301184,"neutral","","United","The5y5Adm1n","@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28.  Need to add child to reservation and get costs.  Help!  Thx","","2015-02-23 06:06:41 -0800",""
569860371626004480,"positive","","United","adamdpeterson","@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight","","2015-02-23 06:04:34 -0800","syracuse"
569859985208770560,"negative","Customer Service Issue","United","TDaulongPerfMgt","@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail","","2015-02-23 06:03:02 -0800","Houston, Texas"
569859950215700480,"neutral","","United","chaddock38","@united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please","","2015-02-23 06:02:54 -0800","Dartmouth, MA"
569859213331189760,"negative","Late Flight","United","scottychadwick","@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice","","2015-02-23 05:59:58 -0800",""
569858507341606912,"negative","Customer Service Issue","United","krichards0488","@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.","","2015-02-23 05:57:10 -0800","San Jose, CA"
569858231759085568,"negative","Customer Service Issue","United","craigsmail","@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?","","2015-02-23 05:56:04 -0800","Kansas City, USA"
569857801725440000,"negative","Customer Service Issue","United","jimbuckley13","@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE","","2015-02-23 05:54:22 -0800",""
569857624549625856,"negative","Lost Luggage","United","artistanxiety","@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.","","2015-02-23 05:53:39 -0800","Punk is the preacher."
569857072310808576,"negative","Late Flight","United","artistanxiety","@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy","","2015-02-23 05:51:28 -0800","Punk is the preacher."
569857003855720448,"negative","Late Flight","United","SAlhir",".@united Not what's been shared by the pilot with passengers!","","2015-02-23 05:51:11 -0800",""
569856654394720256,"negative","Flight Booking Problems","United","TheHos","@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu","","2015-02-23 05:49:48 -0800","London"
569856492477657088,"negative","Flight Booking Problems","United","xtin_t","@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat?  WTF.","","2015-02-23 05:49:09 -0800","Salt Lake City, Utah"
569856109613166592,"negative","Flight Attendant Complaints","United","nikodunham","@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.","[41.97888728, -87.90617197]","2015-02-23 05:47:38 -0800","chicago"
569856081180160000,"negative","Customer Service Issue","United","mbelliss","@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!","","2015-02-23 05:47:31 -0800","Louisville"
569854540494868480,"negative","Bad Flight","United","e_russell","@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning","","2015-02-23 05:41:24 -0800","Frequently DC/NYC/San Diego"
569853714149867520,"negative","Cancelled Flight","United","HeidiJern","@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?","","2015-02-23 05:38:07 -0800","Brussels"
569853646411661312,"negative","Late Flight","United","crog",".@united You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.","","2015-02-23 05:37:51 -0800",""
569852334324518912,"negative","Cancelled Flight","United","brendanrd","@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay","","2015-02-23 05:32:38 -0800","Weston super Mare"
569852332797775872,"neutral","","United","D_WaYnE_01","@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks","","2015-02-23 05:32:38 -0800",""
569851578276048896,"negative","Late Flight","United","MrEschatologist","@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit","","2015-02-23 05:29:38 -0800","Arlington, VA"
569851498118516736,"neutral","","United","anthonyNYSSF","@united please help http://t.co/t5mRj5Yw6I","","2015-02-23 05:29:19 -0800",""
569851299916869632,"negative","Late Flight","United","MrEschatologist","@united Making sure your flights aren't delayed due to poor maintenance would be a start.","","2015-02-23 05:28:31 -0800","Arlington, VA"
569850899310358528,"negative","Customer Service Issue","United","alysabaker","@united hilarious","","2015-02-23 05:26:56 -0800","ÜT: 50.97861,-114.000116"
569850867899170816,"negative","Customer Service Issue","United","alysabaker","@united hahahahaha ya tried that already","","2015-02-23 05:26:48 -0800","ÜT: 50.97861,-114.000116"
569850216754618368,"neutral","","United","paulweldele","@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?","","2015-02-23 05:24:13 -0800","Collierville, TN USA"
569849765711769600,"negative","Lost Luggage","United","MikeShor","@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages.""","","2015-02-23 05:22:26 -0800","Coventry, Connecticut"
569849517077622784,"negative","Can't Tell","United","d_goodspeed","@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool","[33.64323551, -84.44248239]","2015-02-23 05:21:26 -0800","USA"
569849299850305536,"negative","Lost Luggage","United","fredcarlton","@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm","","2015-02-23 05:20:35 -0800",""
569847318062632960,"negative","Flight Booking Problems","United","hart0277","@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee","","2015-02-23 05:12:42 -0800","Chicago"
569846853350457344,"negative","Flight Booking Problems","United","totocol","@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere","","2015-02-23 05:10:51 -0800","iPhone: -33.875538,151.196533"
569846678351540224,"negative","Can't Tell","United","artistanxiety","@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.","","2015-02-23 05:10:10 -0800","Punk is the preacher."
569846237865885696,"negative","Can't Tell","United","mbelliss","@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!","","2015-02-23 05:08:24 -0800","Louisville"
569845865185206272,"neutral","","United","DABranco1","@united sitting in the middle for the first time .. Hope it works out well","[40.69450196, -74.1749219]","2015-02-23 05:06:56 -0800",""
569844088997949440,"negative","Can't Tell","United","cfacekillah","@united you need a bag bouncer. Get it together","","2015-02-23 04:59:52 -0800",""
569842553966571520,"neutral","","United","nicoleleigh85","@united and learn how to book flights. http://t.co/MHHS9RUpLv","","2015-02-23 04:53:46 -0800","Sheboygan"
569842452716236800,"negative","Can't Tell","United","ShowExpert","@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?","","2015-02-23 04:53:22 -0800","Boulder, Colorado"
569842196045656064,"negative","Flight Attendant Complaints","United","nicoleleigh85","@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.","","2015-02-23 04:52:21 -0800","Sheboygan"
569841224221392896,"negative","Cancelled Flight","United","NicoleIn140","UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.","","2015-02-23 04:48:29 -0800","Western Massachusetts, USA"
569841047456460800,"negative","Can't Tell","United","alysabaker","@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight","","2015-02-23 04:47:47 -0800","ÜT: 50.97861,-114.000116"
569840341899026432,"positive","","United","crsmoore","@united Was able to send the DM. All good now.","","2015-02-23 04:44:59 -0800","USA / The World"
569839889564307456,"negative","Late Flight","United","alysabaker","@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...","","2015-02-23 04:43:11 -0800","ÜT: 50.97861,-114.000116"
569839559728439296,"negative","Customer Service Issue","United","alysabaker","@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly","","2015-02-23 04:41:52 -0800","ÜT: 50.97861,-114.000116"
569839419211034624,"negative","Customer Service Issue","United","dealswelike","@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?","","2015-02-23 04:41:19 -0800","New York"
569838973490765824,"neutral","","United","idguy","@united Thanks. Got it straightend out last night.","","2015-02-23 04:39:33 -0800","New Jersey"
569838692220542976,"negative","Customer Service Issue","United","alysabaker","@united well for a start it would be nice if your ticket was actually in the system when you change a flight","","2015-02-23 04:38:25 -0800","ÜT: 50.97861,-114.000116"
569838593423708160,"neutral","","United","SwtSarandipity","@united any chance flight 3745 is being delayed??  nervous about driving to DFW in this weather to drop off my brother","","2015-02-23 04:38:02 -0800","Hurst, TX"
569838260077228032,"negative","Flight Attendant Complaints","United","aleciamastin","@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.","","2015-02-23 04:36:42 -0800","St. Louis, MO"
569837273828732928,"negative","Lost Luggage","United","jeanvirgile","@united no they did not want to deliver at my house. Had to go to sombrons else house","","2015-02-23 04:32:47 -0800","Brossard"
569836305066041344,"positive","","United","tonywhelan","@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.","","2015-02-23 04:28:56 -0800","Stavromula Beta"
569836091651592192,"negative","Lost Luggage","United","crsmoore","@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send.","","2015-02-23 04:28:05 -0800","USA / The World"
569835312106618880,"neutral","","United","crsmoore","@united Will definitely do so. Sending a DM now.","","2015-02-23 04:25:00 -0800","USA / The World"
569834960107868160,"negative","Bad Flight","United","gtifreak04","@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback","","2015-02-23 04:23:36 -0800",""
569834804943962112,"negative","Lost Luggage","United","liveitup09","@united I have sent a message with a bag tag. Have you looked?","","2015-02-23 04:22:59 -0800",""
569834720424361984,"neutral","","United","RioLongacre","@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?","","2015-02-23 04:22:39 -0800","Denver, CO"
569833653871742976,"negative","Lost Luggage","United","ClareSPhoto","@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?","","2015-02-23 04:18:24 -0800","Chorley, Lancashire"
569831129773027328,"negative","Flight Attendant Complaints","United","fredcarlton","@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame  @naia_miaa","","2015-02-23 04:08:22 -0800",""
569830265364701184,"negative","Customer Service Issue","United","nicoleleigh85","@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.","","2015-02-23 04:04:56 -0800","Sheboygan"
569827329024913408,"negative","Bad Flight","United","steven10093","@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever","","2015-02-23 03:53:16 -0800","Boston"
569826992251473920,"neutral","","United","ohlesliebarker","@united hi -- @united was. Thank you!","","2015-02-23 03:51:56 -0800","Dallas, Texas"
569826411206316032,"negative","Customer Service Issue","United","notsingirl","@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff","","2015-02-23 03:49:37 -0800",""
569824906638073856,"negative","Bad Flight","United","bmalones44","@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process.","","2015-02-23 03:43:39 -0800","P.R.O.B. "
569824790200111104,"neutral","","United","RaffaellaDom","@united Any news about the departure of the flight UA51?","","2015-02-23 03:43:11 -0800","Roma"
569824565091823616,"positive","","United","TravlnKB","@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E","","2015-02-23 03:42:17 -0800","East Coast"
569821947049218048,"negative","Cancelled Flight","United","sarahali","@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.","","2015-02-23 03:31:53 -0800",""
569817289874411520,"negative","Customer Service Issue","United","youfancygirl","@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet","","2015-02-23 03:13:23 -0800","Park Slope"
569816394180788224,"negative","Lost Luggage","United","PatrickGrubbe","@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH","","2015-02-23 03:09:49 -0800","Lewis Center, OH"
569816326744776704,"neutral","","United","thepriceisright","@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.","[0.0, 0.0]","2015-02-23 03:09:33 -0800","Richmond, VA"
569815968194678784,"negative","Lost Luggage","United","8629Fissile","@united Do you have a further update on the suitcase today please.","","2015-02-23 03:08:08 -0800",""
569815297475149824,"negative","Can't Tell","United","sarahali","@united literally sucks","","2015-02-23 03:05:28 -0800",""
569815182265978880,"positive","","United","domdelfino","@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien","","2015-02-23 03:05:00 -0800","DOM-ination"
569814010398273536,"negative","Lost Luggage","United","MarcusLake31","@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS","[39.24541389, -106.88172648]","2015-02-23 03:00:21 -0800",""
569813752268374016,"neutral","","United","JoeRychalsky","@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues","","2015-02-23 02:59:19 -0800","Wilmington, Delaware"
569813373413687296,"negative","Flight Attendant Complaints","United","CoffeeCult448","@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.","","2015-02-23 02:57:49 -0800","Buffalo/Oakland/Savannah/Ire"
569812898815614976,"negative","Cancelled Flight","United","sarahali","@united this is the second time my flights been Cancelled Flightled... Like really?","","2015-02-23 02:55:56 -0800",""
569811013786312704,"negative","Late Flight","United","priyadarshy","@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket","","2015-02-23 02:48:26 -0800","US"
569809648712327168,"neutral","","United","Kwilusz1","@united yes please. Going to drive the 6 hours.","","2015-02-23 02:43:01 -0800",""
569808684252942336,"positive","","United","Steinberg1","@united I am impressed with your super-fast reply to @CGJase","[20.0615871, 110.18390431]","2015-02-23 02:39:11 -0800","Beijing"
569807000927920128,"positive","","United","Bridget__Walsh","@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!","","2015-02-23 02:32:30 -0800","Cleveland, Ohio"
569805215605456896,"negative","Customer Service Issue","United","CWWMUK","@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....","","2015-02-23 02:25:24 -0800","North West of England"
569804677472251904,"negative","Late Flight","United","Kwilusz1","@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?","","2015-02-23 02:23:16 -0800",""
569801303204851712,"negative","longlines","United","kennykhlee","@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable","","2015-02-23 02:09:51 -0800","San Francisco"
569792291264712704,"neutral","","United","The5y5Adm1n","@united the child is two years old","","2015-02-23 01:34:03 -0800",""
569791792029151232,"negative","Lost Luggage","United","jnml","@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail","","2015-02-23 01:32:04 -0800",""
569785570320195584,"negative","Flight Booking Problems","United","Rapetti","@united was trying to change a flight online but got an error can you help via DM?","","2015-02-23 01:07:20 -0800","San Francisco, CA"
569785074910154752,"neutral","","United","The5y5Adm1n","@united followed you and DM'd you","","2015-02-23 01:05:22 -0800",""
569782352223666176,"positive","","United","Veronique956","@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.","","2015-02-23 00:54:33 -0800","Brownsville, Tx"
569781926162145280,"negative","Can't Tell","United","doug_samuel","@united you are terrible.","","2015-02-23 00:52:51 -0800",""
569780939280093184,"neutral","","United","cote_kcote94","@united  @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA","","2015-02-23 00:48:56 -0800",""
569780773194113024,"negative","Lost Luggage","United","TimBouhour","@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight","","2015-02-23 00:48:17 -0800","Raleigh, NC"
569780368309657600,"negative","Flight Booking Problems","United","Indy2Bangkok","@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.","","2015-02-23 00:46:40 -0800","Indiana"
569777772115193856,"negative","Can't Tell","United","BrendanPFarrell","@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR","[0.0, 0.0]","2015-02-23 00:36:21 -0800","New York/New Jersey"
569777329330884608,"negative","Bad Flight","United","BrendanPFarrell","@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …","[0.0, 0.0]","2015-02-23 00:34:35 -0800","New York/New Jersey"
569769708569767936,"negative","longlines","United","eryder","@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)","","2015-02-23 00:04:18 -0800","Lexington, Ky"
569769624780165120,"negative","Lost Luggage","United","wsachs","@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.","","2015-02-23 00:03:59 -0800","New York/New Jersey depends on"
569767266075742208,"neutral","","United","KennedyJonesTHO","@united can you help me add my KTN to this reservation PLZ?","","2015-02-22 23:54:36 -0800","Los Angeles"
569765076980215808,"negative","Late Flight","United","__XT","@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?","","2015-02-22 23:45:54 -0800",""
569763359278505984,"neutral","","United","manuel261984","@united whats UA 1205 lax - newark ??","","2015-02-22 23:39:05 -0800",""
569763346431414272,"negative","Late Flight","United","DelonGerry","@united @DelonGerry ual sucks","","2015-02-22 23:39:02 -0800",""
569762463811383296,"negative","Cancelled Flight","United","pdxmucci","@united not happening.  Delta took care of us.  Peace!","","2015-02-22 23:35:31 -0800","Portland, OR"
569762365572558848,"negative","Late Flight","United","NicoleIn140","BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines","","2015-02-22 23:35:08 -0800","Western Massachusetts, USA"
569762067097501696,"negative","Lost Luggage","United","Spanner2","@united you have now lost my bag. Never ever flying United again #joke","","2015-02-22 23:33:57 -0800","London baby"
569758414810849280,"negative","Flight Booking Problems","United","huskerjon00","@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue","","2015-02-22 23:19:26 -0800",""
569756967935148032,"negative","Late Flight","United","FrederickMassag","@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?","","2015-02-22 23:13:41 -0800","176 Thomas Johnson Drive, #204"
569755876401274880,"neutral","","United","lclohmd","@united you'll be hearing from me for sure.","","2015-02-22 23:09:21 -0800","Toronto"
569754680626008064,"negative","Cancelled Flight","United","pdxmucci","@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United","","2015-02-22 23:04:36 -0800","Portland, OR"
569753797704024064,"negative","Can't Tell","United","JasonArbaugh","@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage.","","2015-02-22 23:01:05 -0800",""
569753041420865536,"neutral","","United","The5y5Adm1n","@united In Ethiopia adopting a child.  Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation)","","2015-02-22 22:58:05 -0800",""
569751515461603328,"negative","Lost Luggage","United","czamkoff","@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!","","2015-02-22 22:52:01 -0800",""
569751096580812800,"negative","longlines","United","ScottRSlaughter","@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.","","2015-02-22 22:50:21 -0800",""
569750540302680064,"negative","Late Flight","United","hilary33836700","@united 40 minutes on tarmac now. That's after 9 hour delay.","","2015-02-22 22:48:08 -0800",""
569749896095358976,"negative","Cancelled Flight","United","patlee","@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1","","2015-02-22 22:45:35 -0800","Bay Area, CA"
569749422482960384,"negative","Flight Booking Problems","United","PopsCutrona","@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz","","2015-02-22 22:43:42 -0800","San Francisco, Ca"
569749233344983040,"negative","Late Flight","United","hilary33836700","@united Is flight 746 going to sit on the tarmac FOREVER?????????","","2015-02-22 22:42:57 -0800",""
569748884164988928,"negative","Flight Attendant Complaints","United","JacquieMae08","@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional.","","2015-02-22 22:41:34 -0800","SD || CA   "
569748687812845568,"negative","Customer Service Issue","United","chocolossus","@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons","","2015-02-22 22:40:47 -0800","Vancouver, CA"
569748572104560640,"positive","","United","abroad_aus","@united I wanna be grand staff","","2015-02-22 22:40:19 -0800",""
569748501342478336,"negative","Customer Service Issue","United","BrentOya","@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why...","","2015-02-22 22:40:02 -0800",""
569748491943038976,"negative","Flight Attendant Complaints","United","chocolossus","@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate","","2015-02-22 22:40:00 -0800","Vancouver, CA"
569748289945362432,"negative","Flight Attendant Complaints","United","chocolossus","@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.","","2015-02-22 22:39:12 -0800","Vancouver, CA"
569748099616215040,"negative","Cancelled Flight","United","chocolossus","@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.","","2015-02-22 22:38:27 -0800","Vancouver, CA"
569747706047934464,"positive","","United","abroad_aus","@united I wanna be ride United airline! I love airplane","","2015-02-22 22:36:53 -0800",""
569747702981853184,"negative","Cancelled Flight","United","hilary33836700","@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??","","2015-02-22 22:36:52 -0800",""
569747668232065024,"negative","Flight Attendant Complaints","United","wsachs","@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity","","2015-02-22 22:36:44 -0800","New York/New Jersey depends on"
569746687805095936,"negative","Late Flight","United","hilary33836700","@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?","","2015-02-22 22:32:50 -0800",""
569745645956771840,"negative","Cancelled Flight","United","patlee","@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ","[0.0, 0.0]","2015-02-22 22:28:42 -0800","Bay Area, CA"
569745365940830208,"negative","Customer Service Issue","United","patlee","@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet","","2015-02-22 22:27:35 -0800","Bay Area, CA"
569744378354401280,"negative","Late Flight","United","greghm88","@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted","","2015-02-22 22:23:39 -0800","London"
569744079027896320,"negative","Cancelled Flight","United","gwen1013","@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?","","2015-02-22 22:22:28 -0800","New Haven, CT"
569743891714347008,"negative","longlines","United","DudeOfTheHouse","@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means.","","2015-02-22 22:21:43 -0800","Los Angeles, CA"
569743079491547136,"negative","Flight Attendant Complaints","United","meeems22","@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United","","2015-02-22 22:18:30 -0800",""
569741986502041600,"negative","Flight Attendant Complaints","United","toromiller","@united why do you want me to be loyal  if don't let me carry on my bag that easily fits in overhead","","2015-02-22 22:14:09 -0800","Boston, MA"
569741366642618368,"neutral","","United","toromiller","@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty","","2015-02-22 22:11:41 -0800","Boston, MA"
569741325454540800,"negative","Can't Tell","United","ChrisPinTX","@united On top of that I paid for 1st class and my wife got stuck in coach.","","2015-02-22 22:11:31 -0800",""
569741306190172160,"negative","Flight Attendant Complaints","United","ChrisPinTX","@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.","","2015-02-22 22:11:27 -0800",""
569740959610572800,"negative","Customer Service Issue","United","BKnowles314","@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united","","2015-02-22 22:10:04 -0800","St. Louis MO"
569740316577632256,"negative","Lost Luggage","United","melonbee","@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence","","2015-02-22 22:07:31 -0800",""
569739044004823040,"negative","Bad Flight","United","BeyondStatusQuo","@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever","","2015-02-22 22:02:27 -0800","Los Angeles "
569738845895335936,"negative","Bad Flight","United","Frqtflyer1","@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat?  Why is it announced to leave it for rollers? Thx","","2015-02-22 22:01:40 -0800",""
569738748885278720,"negative","Bad Flight","United","BeyondStatusQuo","@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u","","2015-02-22 22:01:17 -0800","Los Angeles "
569738245237395456,"negative","Lost Luggage","United","travelpro888","@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?","","2015-02-22 21:59:17 -0800",""
569734991862607872,"negative","Customer Service Issue","United","ClaudiaMarrufo","@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded","","2015-02-22 21:46:21 -0800","EP TX"
569734065697353728,"negative","Cancelled Flight","United","teamcrafty","@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD","","2015-02-22 21:42:41 -0800","Grand Rapids"
569731353337581568,"negative","Customer Service Issue","United","katieclaytonn","@united Nope, no more chances. Your airline messed up both ways of our trip.","","2015-02-22 21:31:54 -0800",""
569730716692393984,"negative","Bad Flight","United","Frqtflyer1","@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx","","2015-02-22 21:29:22 -0800",""
569730682949398528,"positive","","United","JasmineDT","@united you're my early frontrunner for best airline! #oscars2016","","2015-02-22 21:29:14 -0800","Washington D.C. "
569730182371635200,"negative","Lost Luggage","United","nigelcornwallis","@united  bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.","","2015-02-22 21:27:15 -0800",""
569729325546602496,"negative","Customer Service Issue","United","MarcusLake31","@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!","[39.84911904, -104.67447584]","2015-02-22 21:23:50 -0800",""
569726059937185792,"negative","Late Flight","United","markymark928","@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars","","2015-02-22 21:10:52 -0800","Buffalo, Ny"
569725892324253696,"positive","","United","sdpurv","@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky","","2015-02-22 21:10:12 -0800","Canada"
569725805066002432,"negative","Lost Luggage","United","HamborgJack","@united will lose my bag but won't give me free pretzels #frauds","","2015-02-22 21:09:51 -0800",""
569724822177095680,"negative","Customer Service Issue","United","hart0277","@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS","","2015-02-22 21:05:57 -0800","Chicago"
569724705063596032,"negative","Late Flight","United","deltabrav0","@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter","[36.08161548, -115.14959772]","2015-02-22 21:05:29 -0800","ÜT: 31.333857,-94.724549"
569724682695368704,"negative","Customer Service Issue","United","anniemccleary","@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!","","2015-02-22 21:05:23 -0800",""
569724281334034432,"negative","Late Flight","United","BALLarsen","@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!","","2015-02-22 21:03:48 -0800","Danville CA"
569724257879502848,"negative","Can't Tell","United","ljtypes","@united is it even legal for you guys to advertise flights that you cant honor??","","2015-02-22 21:03:42 -0800","H-town"
569724245963444224,"negative","Customer Service Issue","United","kyles32","@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.","","2015-02-22 21:03:39 -0800",""
569724186173640704,"negative","Flight Booking Problems","United","ljtypes","@united was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic","","2015-02-22 21:03:25 -0800","H-town"
569724119748636672,"negative","Can't Tell","United","hart0277","@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away","","2015-02-22 21:03:09 -0800","Chicago"
569724056645140480,"negative","Flight Booking Problems","United","ljtypes","@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).","","2015-02-22 21:02:54 -0800","H-town"
569723994468962304,"negative","Can't Tell","United","rebeccafrack","@united it will be on a different airline.","","2015-02-22 21:02:39 -0800","Monkton, Maryland "
569723985262354432,"negative","Customer Service Issue","United","ljtypes","@united and was told that its been the case for weeks but is still not resolved.","","2015-02-22 21:02:37 -0800","H-town"
569723932355358720,"negative","Flight Booking Problems","United","asciimike","@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59","","2015-02-22 21:02:25 -0800","Rose Bubble"
569723892358467584,"negative","Customer Service Issue","United","ljtypes","@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support","","2015-02-22 21:02:15 -0800","H-town"
569723768773349376,"negative","Flight Booking Problems","United","ljtypes","@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!","","2015-02-22 21:01:46 -0800","H-town"
569723119415513088,"neutral","","United","D_WaYnE_01","@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?","","2015-02-22 20:59:11 -0800",""
569722907187752960,"negative","Can't Tell","United","PopsCutrona","@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2","","2015-02-22 20:58:20 -0800","San Francisco, Ca"
569722230340333568,"neutral","","United","gochrisgo","@united How do I get through @TSA to finally board UA 1534?","","2015-02-22 20:55:39 -0800","Brooklyn, NY"
569722020776116224,"negative","Customer Service Issue","United","almaaa08","@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.","","2015-02-22 20:54:49 -0800",""
569721972600528896,"negative","Bad Flight","United","BrianMullane","@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2","","2015-02-22 20:54:37 -0800","52.315477,4.995852"
569721804891271168,"negative","Can't Tell","United","jovytavarez","@united i need help but in spanish","","2015-02-22 20:53:57 -0800","New Jersey"
569720565319102464,"negative","Late Flight","United","meeems22","@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online","","2015-02-22 20:49:02 -0800",""
569720394782875648,"negative","Lost Luggage","United","Joe_Curry","@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?","","2015-02-22 20:48:21 -0800","Austin"
569717327966691328,"neutral","","United","Luvs_Kitties","@united @reccewife with the exception of everything you've asked for. Heh","","2015-02-22 20:36:10 -0800","#ygk"
569716774431666176,"negative","Late Flight","United","JasonArbaugh","@united UA1731 - Denver to Austin...  Still on the ground...","","2015-02-22 20:33:58 -0800",""
569716703556444160,"negative","Customer Service Issue","United","keithlavon","@united either your staff or whoever you contract with at PVD is failing you big time tonight...","","2015-02-22 20:33:41 -0800","Waltham, MA"
569716594731044864,"neutral","","United","TheJonesest","@united UA1469. Just landed.","[27.9746606, -82.5320172]","2015-02-22 20:33:15 -0800","Tampa, Florida"
569716558487904256,"negative","Bad Flight","United","PopsCutrona","@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?","","2015-02-22 20:33:07 -0800","San Francisco, Ca"
569716148293349376,"neutral","","United","ericdavidson86","@united flight 435","","2015-02-22 20:31:29 -0800",""
569716101027745792,"negative","Bad Flight","United","chocolossus","@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN","","2015-02-22 20:31:17 -0800","Vancouver, CA"
569715707736420352,"negative","Can't Tell","United","Aero0729","@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think","","2015-02-22 20:29:44 -0800",""
569715687469420544,"negative","Flight Booking Problems","United","patlee","@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi","","2015-02-22 20:29:39 -0800","Bay Area, CA"
569715563385085952,"positive","","United","CDNTravelGuy","@united will do. Thanks for the help. Cheers","","2015-02-22 20:29:09 -0800","Toronto Area"
569715552702345216,"negative","Flight Booking Problems","United","Aero0729","@united bull crap.  I spent $600 on a recent trip.  That's not small change. I got 10,000 AA miles.  Would have only been 6600 UA","","2015-02-22 20:29:07 -0800",""
569715233549369344,"negative","Flight Attendant Complaints","United","jeanvirgile","@united yes I did. Terrible service from your courrier","","2015-02-22 20:27:51 -0800","Brossard"
569714640764035072,"negative","Lost Luggage","United","Nic_Thoman23","@united compensate us for new clothes bet you won't","[45.67922537, -111.04823044]","2015-02-22 20:25:29 -0800","GLP"
569714541178679296,"positive","","United","lorrirhymeswith","@united I have 8 flights with you in the next two weeks :) let's make some good memories!","","2015-02-22 20:25:06 -0800","the cupboard under the stairs"
569713494821482496,"negative","Cancelled Flight","United","DangerPeters","@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)","","2015-02-22 20:20:56 -0800",""
569711632991047680,"negative","Late Flight","United","scottychadwick","@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving","","2015-02-22 20:13:32 -0800",""
569711003585220608,"negative","Lost Luggage","United","Nic_Thoman23","@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams","[45.67922693, -111.04839797]","2015-02-22 20:11:02 -0800","GLP"
569710853160710144,"negative","Lost Luggage","United","Nic_Thoman23","@united I tried the online tracking and they said something like ""attempting to locate luggage""","[45.67925887, -111.04844481]","2015-02-22 20:10:26 -0800","GLP"
569710627649761280,"negative","Lost Luggage","United","Nic_Thoman23","@united your worker told us not to call because we'd be talking to someone in Thailand...","[45.67912434, -111.04847959]","2015-02-22 20:09:33 -0800","GLP"
569710389757419520,"negative","Lost Luggage","United","crsmoore","@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.","","2015-02-22 20:08:36 -0800","USA / The World"
569710365770182656,"negative","Can't Tell","United","ssapol5722","@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do","","2015-02-22 20:08:30 -0800","New Jersey"
569710260136640512,"negative","Customer Service Issue","United","thebadvillain","@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground.  #liars #united","","2015-02-22 20:08:05 -0800",""
569710072491745280,"negative","Late Flight","United","BALLarsen","@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?","[29.98378319, -95.33473143]","2015-02-22 20:07:20 -0800","Danville CA"
569710019333107712,"negative","Late Flight","United","patlee","@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections","","2015-02-22 20:07:07 -0800","Bay Area, CA"
569709992175116288,"negative","Lost Luggage","United","thebadvillain","@united if you don't like delayed bags, why do you let it happen so much?","","2015-02-22 20:07:01 -0800",""
569709452594524160,"negative","Customer Service Issue","United","JasonArbaugh","@united the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay","","2015-02-22 20:04:52 -0800",""
569709350903631872,"positive","","United","Girlsurgeon","@united he is so excellent and so reliable :) #happycustomer","","2015-02-22 20:04:28 -0800","Hermosa Beach, CA"
569709246150893568,"negative","Customer Service Issue","United","SomuchWhit","@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS","","2015-02-22 20:04:03 -0800",""
569709136813826048,"negative","Customer Service Issue","United","SomuchWhit","@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'","","2015-02-22 20:03:37 -0800",""
569707970876936192,"neutral","","United","NancyDiaznancyn","@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow","[-38.0271635, 145.2112317]","2015-02-22 19:58:59 -0800",""
569707569448558592,"neutral","","United","NancyDiaznancyn","@united Hi.  My relative's Flight Booking Problems number is MY8YB4.  Her name is Clarita Jaramillo Mejia.  Thank you","[-38.0269936, 145.2110041]","2015-02-22 19:57:23 -0800",""
569707473973739520,"positive","","United","LisaGetz1","@united it was delivered! Thank you for making sure it arrived at my doorstep!","","2015-02-22 19:57:01 -0800","Beijing, China"
569706638283833344,"negative","Late Flight","United","rebeccafrack","@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.","","2015-02-22 19:53:41 -0800","Monkton, Maryland "
569706336268611584,"negative","Customer Service Issue","United","rlgeraets","@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.","","2015-02-22 19:52:29 -0800",""
569705870830874624,"neutral","","United","JasonArbaugh","@united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.","","2015-02-22 19:50:38 -0800",""
569705869816012800,"positive","","United","marcotulioluis","“@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”","","2015-02-22 19:50:38 -0800",""
569705838870466560,"negative","Flight Booking Problems","United","JoeRychalsky","@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?","","2015-02-22 19:50:31 -0800","Wilmington, Delaware"
569705813142409216,"negative","Customer Service Issue","United","natashajw","@united Thanks for the vague canned response that doesn't address the issue!","","2015-02-22 19:50:25 -0800","san francisco, ca"
569705563287896064,"positive","","United","tiamariaroxs","@united thank you!","","2015-02-22 19:49:25 -0800",""
569705220088795136,"negative","Late Flight","United","kaobrien812","@united that's not good enough for all of us affected by the awful organization and timing and have now been set back","","2015-02-22 19:48:03 -0800","Medford, MA"
569705212274995200,"negative","Flight Attendant Complaints","United","DRVerges","@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.","","2015-02-22 19:48:01 -0800","Chicago"
569704478808485888,"negative","Late Flight","United","JasonArbaugh","@united Why is my time less important to you?  #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail","","2015-02-22 19:45:07 -0800",""
569703875390918656,"negative","Lost Luggage","United","Rianne1","@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice","","2015-02-22 19:42:43 -0800",""
569703480933408768,"negative","Lost Luggage","United","uncommongrape","@united I did. It took about an hour and a half though","","2015-02-22 19:41:09 -0800","Rockaway, NJ"
569703328940032000,"negative","Late Flight","United","JasonArbaugh","@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn","","2015-02-22 19:40:32 -0800",""
569702566126325760,"negative","Customer Service Issue","United","raisas91","@united i did but i got nothing from it. Just dissapointment =(","","2015-02-22 19:37:30 -0800",""
569701607144693760,"negative","Lost Luggage","United","meigheyburn","@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M","","2015-02-22 19:33:42 -0800","Akron, Ohio"
569701377779183616,"positive","","United","McLeodKyle","@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.","","2015-02-22 19:32:47 -0800","Houston, TX"
569701178054811648,"negative","Late Flight","United","ChrisPinTX","@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa","","2015-02-22 19:32:00 -0800",""
569700247275876352,"negative","Can't Tell","United","ChrisPinTX","@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.","","2015-02-22 19:28:18 -0800",""
569700243383537664,"positive","","United","geekydewd","@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)","","2015-02-22 19:28:17 -0800","CO Springs, Occupied Colorado"
569699965527666688,"negative","Late Flight","United","ChrisPinTX","@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.","","2015-02-22 19:27:10 -0800",""
569699471954587648,"negative","Late Flight","United","bricon67","@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate","","2015-02-22 19:25:13 -0800","ÜT: 33.987103,-118.399024"
569699171868938240,"negative","Late Flight","United","tomlongphd","@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.","","2015-02-22 19:24:01 -0800","Mexico City"
569698949474291712,"negative","Late Flight","United","DJKHacker","@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?","","2015-02-22 19:23:08 -0800","Palo Alto, CA"
569698788216049664,"negative","Customer Service Issue","United","cressman","@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.","[0.0, 0.0]","2015-02-22 19:22:30 -0800","Utah"
569698504467021824,"negative","longlines","United","scottecrouch","@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing","","2015-02-22 19:21:22 -0800","New York & Washington, D.C."
569698085821001728,"negative","Customer Service Issue","United","TQHopper","@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1","","2015-02-22 19:19:42 -0800","Boulder, Co"
569697793801134080,"negative","Customer Service Issue","United","bmorrismusic","@united what about the poor customer service at checkin at Kansas KCI?!? That's it???","","2015-02-22 19:18:33 -0800","Ireland"
569697646501363712,"negative","Late Flight","United","cressman","@united except all of that delayed the flight anyway.","[0.0, 0.0]","2015-02-22 19:17:58 -0800","Utah"
569697298768203776,"negative","Can't Tell","United","bricon67","@United maybe find a different gate #ua1758","","2015-02-22 19:16:35 -0800","ÜT: 33.987103,-118.399024"
569697234574581760,"negative","Lost Luggage","United","liveitup09","@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous","","2015-02-22 19:16:19 -0800",""
569696881330167808,"negative","Late Flight","United","bricon67","@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?","","2015-02-22 19:14:55 -0800","ÜT: 33.987103,-118.399024"
569696313824161792,"negative","Flight Attendant Complaints","United","jasoncarpio","@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke","","2015-02-22 19:12:40 -0800","San Francisco, California"
569695553644322816,"negative","Late Flight","United","jasoncarpio","@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.","","2015-02-22 19:09:39 -0800","San Francisco, California"
569695452368670720,"negative","Cancelled Flight","United","idguy","@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.","","2015-02-22 19:09:14 -0800","New Jersey"
569695198239793152,"neutral","","United","HargobindV","@united Can you tell me Jet Airways award availability?","","2015-02-22 19:08:14 -0800","Kansas City, Missouri"
569693820398510080,"negative","Can't Tell","United","cslhilo","@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option.","","2015-02-22 19:02:45 -0800","Hilo, HI"
569693689766907904,"neutral","","United","nottooshABBYYYY","@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?","","2015-02-22 19:02:14 -0800",""
569693430902861824,"neutral","","United","baftz","@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need","","2015-02-22 19:01:12 -0800",""
569692936880791552,"negative","Lost Luggage","United","jnml","@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484","","2015-02-22 18:59:15 -0800",""
569692618797355008,"neutral","","United","mgmcg16","@united on a flight at 11:30 tomorrow.","","2015-02-22 18:57:59 -0800",""
569690742169292800,"negative","Can't Tell","United","axelrodaj","@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge","[33.94077727, -118.39921036]","2015-02-22 18:50:31 -0800","San Francisco"
569690626293305344,"negative","Bad Flight","United","segallsays","@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline","[29.9866693, -95.3382794]","2015-02-22 18:50:04 -0800","Houston, TX"
569689096882425856,"negative","Late Flight","United","sandyrojasstory","@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always","","2015-02-22 18:43:59 -0800",""
569689076439392256,"negative","Customer Service Issue","United","xtinageorgette","@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.","","2015-02-22 18:43:54 -0800","Hillsborough, NC"
569688560376221696,"negative","Can't Tell","United","DelonGerry","@united sitting on UAL 683 - a comedy of errors.  UAL is incompetent","","2015-02-22 18:41:51 -0800",""
569687374193680384,"negative","Late Flight","United","lclohmd","@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?","","2015-02-22 18:37:08 -0800","Toronto"
569685747080372224,"negative","Late Flight","United","eryder","@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.","","2015-02-22 18:30:41 -0800","Lexington, Ky"
569685581787205632,"positive","","United","RyanSennett","@united bummer but thank you for the quick response","","2015-02-22 18:30:01 -0800","Vancouver, WA"
569684963777503232,"negative","Damaged Luggage","United","cslhilo","@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.","","2015-02-22 18:27:34 -0800","Hilo, HI"
569684654380486656,"negative","Damaged Luggage","United","cslhilo","@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.","","2015-02-22 18:26:20 -0800","Hilo, HI"
569684282706259968,"negative","Late Flight","United","bobgiolito","@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent","","2015-02-22 18:24:51 -0800","Los Angeles, CA"
569683734951170048,"negative","Customer Service Issue","United","almaaa08","@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.","","2015-02-22 18:22:41 -0800",""
569683647990599680,"negative","Customer Service Issue","United","almaaa08","@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been","","2015-02-22 18:22:20 -0800",""
569683567552262144,"negative","Bad Flight","United","FernHeinig18","@united, you just caused a riot on the airplane. Never seen anything like this","","2015-02-22 18:22:01 -0800",""
569681831039074304,"negative","Customer Service Issue","United","huskerjon00","@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.","","2015-02-22 18:15:07 -0800",""
569681799984492544,"negative","Customer Service Issue","United","almaaa08","@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.","","2015-02-22 18:14:59 -0800",""
569681746037383168,"negative","Customer Service Issue","United","Jodieepps","@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.","","2015-02-22 18:14:47 -0800","Michigan"
569681499928158208,"positive","","United","markinhifi","@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!","","2015-02-22 18:13:48 -0800","Queens, NY"
569681060553826304,"negative","Customer Service Issue","United","Fire_Bilal","@united lol too little too Late Flight","","2015-02-22 18:12:03 -0800","Iowa City, IA"
569681019185573888,"negative","Lost Luggage","United","mamijeanna","@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM","","2015-02-22 18:11:53 -0800",""
569679871707783168,"negative","Late Flight","United","FernHeinig18","@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability","","2015-02-22 18:07:20 -0800",""
569679642447052800,"negative","Customer Service Issue","United","Frqtflyer1","@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin?  Pls start charging. http://t.co/2nY5TuXFqf","","2015-02-22 18:06:25 -0800",""
569678975049588736,"negative","Late Flight","United","lamanmi_live","@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.","","2015-02-22 18:03:46 -0800",""
569677636613439488,"negative","Late Flight","United","bobgiolito","@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief","","2015-02-22 17:58:27 -0800","Los Angeles, CA"
569676933778292736,"neutral","","United","Aero0729","@united booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become","","2015-02-22 17:55:39 -0800",""
569676871744364544,"negative","Bad Flight","United","Mikey_Hayess","@united your seats are god awful.","","2015-02-22 17:55:24 -0800",""
569676535973744640,"negative","Customer Service Issue","United","halestorm62","@united good try but @SouthwestAir got her here safer and sooner","","2015-02-22 17:54:04 -0800",""
569673939183493120,"positive","","United","zengerle","@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.","","2015-02-22 17:43:45 -0800","Chapel Hill, NC"
569673431224074240,"negative","Late Flight","United","adamd703","@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!","","2015-02-22 17:41:44 -0800","Charleston, WV"
569672116750004224,"neutral","","United","ScottBerry18","@united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?","","2015-02-22 17:36:31 -0800","Albuquerque, New Mexico"
569671617674022912,"neutral","","United","ScottBerry18","@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?","","2015-02-22 17:34:32 -0800","Albuquerque, New Mexico"
569671468369338368,"negative","Bad Flight","United","cambalam","@united I'm on UA1118 and my direct tv isn't working.  How do I avoid this in future?","","2015-02-22 17:33:56 -0800",""
569669992624431104,"negative","longlines","United","cressman","@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK","[0.0, 0.0]","2015-02-22 17:28:04 -0800","Utah"
569669516185063424,"negative","Can't Tell","United","djflacoflash","@united i sure will","","2015-02-22 17:26:11 -0800","Everywhere"
569669336991969280,"neutral","","United","wfmayo","@united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it","","2015-02-22 17:25:28 -0800","Vienna, VA"
569668741484515328,"negative","Late Flight","United","geekydewd","@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?","","2015-02-22 17:23:06 -0800","CO Springs, Occupied Colorado"
569668488408616960,"negative","Late Flight","United","tomlongphd","@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.","","2015-02-22 17:22:06 -0800","Mexico City"
569667955727818752,"neutral","","United","danny_9_9","@united S/O to @Delta for coming in clutch and finally taking me home 🙌🙌","","2015-02-22 17:19:59 -0800",""
569667082499035136,"negative","Customer Service Issue","United","Jodieepps","@united customer service sucks!  They hang up after waiting an hour and talking for 5 minutes.","","2015-02-22 17:16:31 -0800","Michigan"
569666840370110464,"negative","Customer Service Issue","United","KateRChrisman","@united JP - DM message who? Can't get a DM through to @united","","2015-02-22 17:15:33 -0800","Oakland, CA"
569666771717890048,"negative","Can't Tell","United","MCB235","@united strikes again! Why board anyone if there's something wrong with the plane? Common sense.","","2015-02-22 17:15:16 -0800","Home"
569666686086819840,"negative","Can't Tell","United","mckakia","@united:  thanks for the miserable trip GNV<<<FSD on 2.19-2.21.","","2015-02-22 17:14:56 -0800",""
569666679963312128,"negative","Cancelled Flight","United","tonywhelan","@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???","","2015-02-22 17:14:55 -0800","Stavromula Beta"
569666428388958208,"neutral","","United","kgwalt3","@united left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!","","2015-02-22 17:13:55 -0800",""
569666352794898432,"positive","","United","anoyes","@united social media team is on point on #OscarNight :)","","2015-02-22 17:13:37 -0800","San Francisco, CA"
569666115477098496,"negative","Late Flight","United","Andy_Pi","@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence","","2015-02-22 17:12:40 -0800","NYC/Secaucus "
569665976062644224,"negative","Bad Flight","United","Lollapoluga","@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united","","2015-02-22 17:12:07 -0800","Chicago"
569665600403808256,"negative","Late Flight","United","joepilot7","@united this is it... Last time I fly #UnitedAirlines  you screw up every trip now will be stuck in ord and miss work.","","2015-02-22 17:10:37 -0800","Toronto Canada"
569665343880368128,"neutral","","United","RichGoldstein","@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.","","2015-02-22 17:09:36 -0800","New York"
569665258605842432,"negative","Lost Luggage","United","malexcormier","@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay.","","2015-02-22 17:09:16 -0800","North"
569665177135812608,"negative","Lost Luggage","United","mustardman123","@united I need help with a missing bag.","","2015-02-22 17:08:56 -0800","Cincinnati, OH"
569664849522925568,"negative","Flight Booking Problems","United","unusualcards","@united I was. But I have given up.","","2015-02-22 17:07:38 -0800","Portland, OR"
569664250521763840,"neutral","","United","emilygalati","@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter.","","2015-02-22 17:05:15 -0800","Chicago, IL"
569663725172436992,"negative","Late Flight","United","mollybowlingpin","@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!","","2015-02-22 17:03:10 -0800",""
569663687222542336,"negative","Late Flight","United","mangz","@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...","","2015-02-22 17:03:01 -0800","ÜT: 40.729379,-74.002951"
569663371353546752,"negative","Late Flight","United","ericdavidson86","@united is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers","","2015-02-22 17:01:46 -0800",""
5.69662934521e+17,"negative","Customer Service Issue","United","EastinDeverna","@united might possibly have the worst service on the planet.","","2015-02-22 17:00:02 -0800","Long Island"
569662789377064960,"negative","Customer Service Issue","United","baftz","@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited","","2015-02-22 16:59:27 -0800",""
569662132582621184,"negative","Late Flight","United","gochrisgo","@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR","","2015-02-22 16:56:50 -0800","Brooklyn, NY"
569662077742096384,"negative","Lost Luggage","United","Spencerklein","@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there","","2015-02-22 16:56:37 -0800",""
569661926067736576,"negative","Lost Luggage","United","Spencerklein","@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse","","2015-02-22 16:56:01 -0800",""
569661767158075392,"negative","Lost Luggage","United","Spencerklein","@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse","","2015-02-22 16:55:23 -0800",""
569660740396720128,"negative","Late Flight","United","reccewife","@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better","","2015-02-22 16:51:18 -0800","Kingston, Canada"
569660691256188928,"negative","Late Flight","United","doug_samuel","@united UA1534 has now had 11 different departure times. Wtf. Make up your mind.","","2015-02-22 16:51:07 -0800",""
569660461601447936,"negative","Customer Service Issue","United","Npatel3297","@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence","","2015-02-22 16:50:12 -0800",""
569660452428513280,"positive","","United","YelpPittsburgh","@united thank you for following up!","","2015-02-22 16:50:10 -0800","Pittsburgh, PA"
569659878693695488,"positive","","United","XlnsMngr","@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.","","2015-02-22 16:47:53 -0800",""
569658769686339584,"neutral","","United","RChew_FORR","@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?","","2015-02-22 16:43:29 -0800","Cambridge, MA"
569658503570296832,"negative","Customer Service Issue","United","RyanSennett","@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?","","2015-02-22 16:42:25 -0800","Vancouver, WA"
569657781835460608,"neutral","","United","tiamariaroxs","@united If an award is no longer showing available could it possible become available again?","","2015-02-22 16:39:33 -0800",""
569657202325229568,"neutral","","United","bryankendro","@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin","","2015-02-22 16:37:15 -0800","Harrisburg"
569656504946536448,"neutral","","United","XlnsMngr","@United can you help me get from IAH to SFO earlier tonight?","","2015-02-22 16:34:29 -0800",""
569656322154565632,"negative","Can't Tell","United","denitiodeltoro","@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit","","2015-02-22 16:33:45 -0800","The Town"
569655584540266496,"negative","Customer Service Issue","United","F_Mattioli","@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!","","2015-02-22 16:30:49 -0800","Martinsburg,WV"
569654946179579904,"negative","Late Flight","United","jesuisJOse","@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!","","2015-02-22 16:28:17 -0800","New York | Chicago"
569654749055864832,"negative","Customer Service Issue","United","onemanvariety","@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing","","2015-02-22 16:27:30 -0800","driving, probably"
569654709964836864,"negative","Late Flight","United","bobgiolito","@united How about free wifi when your flights delayed? Only 20 mins allowed!","","2015-02-22 16:27:21 -0800","Los Angeles, CA"
569654439646269440,"neutral","","United","IamTamica","@united I did. they told us the wrong carousel number.","","2015-02-22 16:26:16 -0800","moving forward... "
569654428636049408,"neutral","","United","AlexColIins","@united no thanks","","2015-02-22 16:26:14 -0800","michigan "
569653506291818496,"negative","Lost Luggage","United","LaHauser","@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies","[36.08655568, -115.1394417]","2015-02-22 16:22:34 -0800",""
569652316816719872,"negative","Late Flight","United","scottychadwick","@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston","","2015-02-22 16:17:50 -0800",""
569652058518908928,"negative","Can't Tell","United","aminghadersohi","@united why do you hate your passengers?","","2015-02-22 16:16:49 -0800","San Francisco, CA"
569651548881465344,"negative","Bad Flight","United","FernHeinig18","@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance","","2015-02-22 16:14:47 -0800",""
5.69651277917e+17,"negative","Late Flight","United","reccewife",".@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.","","2015-02-22 16:13:42 -0800","Kingston, Canada"
569650401085157376,"negative","Late Flight","United","CrowdSafetyNI","@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR","","2015-02-22 16:10:13 -0800","Northern Ireland"
569650320613052416,"negative","Late Flight","United","trinjw","@united what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw.","","2015-02-22 16:09:54 -0800",""
569649820798881792,"negative","Late Flight","United","BrittanyWolgast","@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!","","2015-02-22 16:07:55 -0800",""
569649806202642432,"negative","Lost Luggage","United","Spencerklein","@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location","","2015-02-22 16:07:52 -0800",""
569649006986407936,"neutral","","United","jrmcirvin","@united #LAX #sunrise UAL212 LAX-JFK","","2015-02-22 16:04:41 -0800",""
569648584909434880,"neutral","","United","Spencerklein","@united ...would be on the next flight to Hayden/steamboat","","2015-02-22 16:03:00 -0800",""
569648492190179328,"negative","Lost Luggage","United","Spencerklein","@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on","","2015-02-22 16:02:38 -0800",""
569647694005870592,"negative","Customer Service Issue","United","aminghadersohi","@united, there is no good word for describing how angry and pissed off of a customer you have made me.","","2015-02-22 15:59:28 -0800","San Francisco, CA"
569647615194898432,"negative","Customer Service Issue","United","ImagesbyTLP","@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever.  #UnitedAirlines","","2015-02-22 15:59:09 -0800","earth"
569647413285265408,"positive","","United","JennyLeeinDC","@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN","","2015-02-22 15:58:21 -0800","DC"
569647347547955200,"negative","Late Flight","United","aminghadersohi","@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!","","2015-02-22 15:58:05 -0800","San Francisco, CA"
569647174277042176,"negative","Late Flight","United","jtromano","@united false.","","2015-02-22 15:57:24 -0800","STL"
569646538814824448,"negative","Customer Service Issue","United","aminghadersohi","@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all.","","2015-02-22 15:54:53 -0800","San Francisco, CA"
569646535215939584,"positive","","United","JetSetterJD","@united thanks, it was my first time in a United lounge and felt welcomed.","","2015-02-22 15:54:52 -0800",""
569646446586171392,"negative","Customer Service Issue","United","reccewife",".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim","","2015-02-22 15:54:31 -0800","Kingston, Canada"
569646005315973120,"neutral","","United","TSAmedia_RossF","@united Good evening, UA. Can you assist with an issue via DM?","","2015-02-22 15:52:45 -0800","Washington, D.C."
569645582387556352,"negative","Late Flight","United","Meatus_prime","@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.","","2015-02-22 15:51:05 -0800",""
569645368075554816,"negative","Can't Tell","United","ImagesbyTLP","@united 100. % failure in 2015 #UnitedAirlines","","2015-02-22 15:50:13 -0800","earth"
569645065792069632,"positive","","United","SmashMastr","@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk","[41.92992293, -87.66944213]","2015-02-22 15:49:01 -0800","Chicago"
569645048696053760,"negative","Late Flight","United","ImagesbyTLP","@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines","","2015-02-22 15:48:57 -0800","earth"
569644957188939776,"negative","Flight Attendant Complaints","United","michaelvandijk1","@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays.","","2015-02-22 15:48:35 -0800","Nederland"
569644171331538944,"negative","Bad Flight","United","mamijeanna","@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever","","2015-02-22 15:45:28 -0800",""
569643671198572544,"positive","","United","__XT","@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅","","2015-02-22 15:43:29 -0800",""
569642899828133888,"negative","Flight Booking Problems","United","reccewife","@united but we are on All Nippon now (booked by United to replace the one we missed).","","2015-02-22 15:40:25 -0800","Kingston, Canada"
569642078990258176,"negative","Can't Tell","United","kaf_silva","@united what is this subtlety gate changes? Are you kidding with me?","","2015-02-22 15:37:09 -0800",""
569642063005753344,"negative","Flight Attendant Complaints","United","FlyRightSeat10","@united been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard","","2015-02-22 15:37:05 -0800","Canada"
569641805073031168,"negative","Customer Service Issue","United","DanVidayo","@united yes was trying to upgrade my seat. Now there are no available spots","","2015-02-22 15:36:04 -0800","Earth"
569641735086858240,"negative","Can't Tell","United","rikrik__","“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience*","","2015-02-22 15:35:47 -0800","Saint Louis"
569641686101585920,"neutral","","United","rikrik__","“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince .","","2015-02-22 15:35:36 -0800","Saint Louis"
569641615721140224,"negative","Customer Service Issue","United","rikrik__","“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.","","2015-02-22 15:35:19 -0800","Saint Louis"
569641607584206848,"negative","Can't Tell","United","tunkuv",".@united I think not. I'm not flying you again, if I can help it.","","2015-02-22 15:35:17 -0800","New York"
569641346316640256,"positive","","United","DJTouf","@united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.","[41.97890473, -87.91027352]","2015-02-22 15:34:15 -0800","Buffalo, NY"
569641326536462336,"negative","Bad Flight","United","BeyondStatusQuo","@united  always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever","","2015-02-22 15:34:10 -0800","Los Angeles "
569641319712169984,"negative","Flight Attendant Complaints","United","reccewife","@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle.","","2015-02-22 15:34:08 -0800","Kingston, Canada"
569641234769309696,"negative","Bad Flight","United","Juliaweinerman","@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071","","2015-02-22 15:33:48 -0800",""
569641125243301888,"negative","Flight Booking Problems","United","davedittrich",".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?","","2015-02-22 15:33:22 -0800",""
569640998491578368,"negative","Can't Tell","United","BeyondStatusQuo","@united you always surprise me with the awfulness of your airline. You guys suck. #worst","","2015-02-22 15:32:52 -0800","Los Angeles "
569640163393073152,"negative","Can't Tell","United","DRVerges","@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD","","2015-02-22 15:29:33 -0800","Chicago"
569640141989552128,"positive","","United","rhettmcpeake","@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.","","2015-02-22 15:29:27 -0800","Pittsburgh "
569639854277066752,"positive","","United","DRVerges","@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure","","2015-02-22 15:28:19 -0800","Chicago"
569639823734128640,"negative","Can't Tell","United","JessLisaM","@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people.","","2015-02-22 15:28:12 -0800",""
569639780276953088,"positive","","United","rhettmcpeake","@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all","","2015-02-22 15:28:01 -0800","Pittsburgh "
569639640170254336,"negative","Customer Service Issue","United","baj2081","@united customer service what's That???","","2015-02-22 15:27:28 -0800",""
569639294152806400,"negative","Customer Service Issue","United","immersiveg","@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline","","2015-02-22 15:26:05 -0800","Los Angeles"
569639288649883648,"neutral","","United","FAiRChicago","@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago  
FAA invest near miss on O'Hare runway last wk:http://t.co/jVJ73ZZa4A","[41.9763291, -87.73856403]","2015-02-22 15:26:04 -0800","Chicago, IL"
569638675170131968,"negative","Customer Service Issue","United","cslhilo","@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!","","2015-02-22 15:23:38 -0800","Hilo, HI"
569638419384528896,"negative","Can't Tell","United","ericaswerdlow","@united that's what you have said for years, you are losing customers!!!!!!","","2015-02-22 15:22:37 -0800","Chicago"
569638013287862272,"neutral","","United","ChrisOneputt91","@united I am UA elite Gold and have a UA Chase pres. plus credit card.  How many EQM's do I need to get Platinum Elite!","","2015-02-22 15:21:00 -0800",""
569637373853745152,"negative","Customer Service Issue","United","FernHeinig18","@united. Once again your lack of customer centricity us astounding","","2015-02-22 15:18:27 -0800",""
569637147067551744,"negative","Cancelled Flight","United","mgmcg16","@united now this http://t.co/uygeW2Nosr","","2015-02-22 15:17:33 -0800",""
569636929165242368,"negative","Customer Service Issue","United","erikmkeith","@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles","","2015-02-22 15:16:41 -0800","Leesburg, VA, USA"
569636454869151744,"positive","","United","CDNTravelGuy","@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.","","2015-02-22 15:14:48 -0800","Toronto Area"
569636013443719168,"negative","Late Flight","United","DruskinMichael","@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off","","2015-02-22 15:13:03 -0800",""
569635707746160640,"positive","","United","koploperfan1992","@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ","[51.3228191, 5.3576225]","2015-02-22 15:11:50 -0800","Winterfell"
569635623348215808,"negative","Bad Flight","United","djflacoflash","@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!","","2015-02-22 15:11:30 -0800","Everywhere"
569635389289459712,"negative","Can't Tell","United","gtotheoff",". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines","","2015-02-22 15:10:34 -0800",""
569635090214449152,"negative","Flight Attendant Complaints","United","mathardin","@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!","","2015-02-22 15:09:23 -0800","Corpus Christi"
569635077623148544,"negative","Flight Attendant Complaints","United","kannanlakshmi","@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!","","2015-02-22 15:09:20 -0800","Cambridge, MA"
569634833917452288,"neutral","","United","D_WaYnE_01","@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?","","2015-02-22 15:08:22 -0800",""
569634748177514496,"negative","Lost Luggage","United","jprice9227","@united no, we still have not heard anything from anyone at @united or the @ErieAirport","","2015-02-22 15:08:01 -0800",""
569634385823182848,"negative","Flight Booking Problems","United","onemanvariety","@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.","","2015-02-22 15:06:35 -0800","driving, probably"
569634350930636800,"negative","Cancelled Flight","United","Spencerklein","@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage","","2015-02-22 15:06:27 -0800",""
569634229627297792,"negative","Late Flight","United","YelpPittsburgh","@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!","","2015-02-22 15:05:58 -0800","Pittsburgh, PA"
569633545737490432,"neutral","","United","TheFireTracker2","@united I'll let you know week after next when I do another coast-coast RT again.","","2015-02-22 15:03:15 -0800","Global- Mostly Silicon Valley"
569632550873915392,"negative","Lost Luggage","United","bfunai","@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags","","2015-02-22 14:59:18 -0800","Chicago, Illinois"
569632420468625408,"negative","Bad Flight","United","LisaAkey","@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??","[43.56768225, -116.22061173]","2015-02-22 14:58:46 -0800","ÜT: 41.88849,-87.6282"
569632200913604608,"negative","Cancelled Flight","United","Fly_Shreveport","@United​ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status.","","2015-02-22 14:57:54 -0800","Shreveport, Louisiana"
569631508379664384,"positive","","United","DrupalRuth","@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise","[38.95201335, -77.44443882]","2015-02-22 14:55:09 -0800","Portland, Zurich, Richmond"
569631350304731136,"neutral","","United","wfmayo","@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.","","2015-02-22 14:54:31 -0800","Vienna, VA"
569631041356320768,"positive","","United","scottdraeger","@united I trust you enough to put my coat in my checked bag!","","2015-02-22 14:53:18 -0800","Chicagoland"
569631027385245696,"negative","Lost Luggage","United","liveitup09","@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed","","2015-02-22 14:53:14 -0800",""
569630987858132992,"negative","Bad Flight","United","anuaimi","@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight","","2015-02-22 14:53:05 -0800","Toronto"
569630959718551552,"negative","Flight Booking Problems","United","gtotheoff","@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.","","2015-02-22 14:52:58 -0800",""
569630837538361344,"positive","","United","achoifitz","@united finally made it to rep, who solved my problem.","","2015-02-22 14:52:29 -0800","Europe - America"
569630050972143616,"negative","Can't Tell","United","danny_9_9","@united you guys are complete ass","","2015-02-22 14:49:22 -0800",""
569629990129520640,"positive","","United","LisaAkey","@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!","[43.56764134, -116.22089932]","2015-02-22 14:49:07 -0800","ÜT: 41.88849,-87.6282"
569629819559747584,"negative","Customer Service Issue","United","kenny_khoo","@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.","[0.0, 0.0]","2015-02-22 14:48:26 -0800","London, ON"
569629692661268480,"positive","","United","jakejrssherry","@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!","","2015-02-22 14:47:56 -0800",""
569629228225859584,"neutral","","United","thefarb","@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?","","2015-02-22 14:46:05 -0800","ÜT: 39.39339,-76.762595"
569629019412557824,"negative","Bad Flight","United","RichGoldstein","@united - Plane came in with broken seat.  Rather than fix it they put a broken sign on it and separated me from my kids.","","2015-02-22 14:45:16 -0800","New York"
569628591475924992,"negative","Late Flight","United","kaobrien812","@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight","","2015-02-22 14:43:34 -0800","Medford, MA"
569628499549548544,"neutral","","United","joelrwilliams1","@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar","","2015-02-22 14:43:12 -0800","Greensboro, NC"
569627778892443648,"positive","","United","jesuisJOse","@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!","","2015-02-22 14:40:20 -0800","New York | Chicago"
569627490672517120,"negative","Cancelled Flight","United","tyguybye","@united have you read your own same day travel change policy?","","2015-02-22 14:39:11 -0800",""
569627005852917760,"negative","Bad Flight","United","RPun","@united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k","","2015-02-22 14:37:16 -0800","Bay Area, CA"
569626978397134848,"neutral","","United","BUlizard","@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.","","2015-02-22 14:37:09 -0800",""
569626849183035392,"positive","","United","krisrice","@united nope all set. Thx for checking.","","2015-02-22 14:36:38 -0800","Bedford, NH"
569626655527981056,"neutral","","United","nbhdsheila","@united +the plane.","","2015-02-22 14:35:52 -0800","Boston"
569626585365671936,"negative","Cancelled Flight","United","nbhdsheila","@united my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+","","2015-02-22 14:35:35 -0800","Boston"
569626297116176384,"negative","longlines","United","mgsaldana","@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks","","2015-02-22 14:34:27 -0800",""
569625953602834432,"negative","Late Flight","United","iamchriswoody","@united the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?","","2015-02-22 14:33:05 -0800","Richmond Virginia "
569625419097313280,"positive","","United","BigJosh797","@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.","","2015-02-22 14:30:57 -0800","Houston, Texas"
569625173176901632,"negative","Late Flight","United","mathardin","@united has an United flight ever been on time. #americanisbetter","","2015-02-22 14:29:59 -0800","Corpus Christi"
569624909501984768,"negative","Bad Flight","United","mathardin","@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster","","2015-02-22 14:28:56 -0800","Corpus Christi"
569624798860587008,"negative","Late Flight","United","nbhdsheila","@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!","","2015-02-22 14:28:29 -0800","Boston"
569623889686482944,"negative","Customer Service Issue","United","Ofbikesandbirds","@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!","","2015-02-22 14:24:53 -0800",""
569623343424413696,"negative","Can't Tell","United","mathardin","@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor.","","2015-02-22 14:22:42 -0800","Corpus Christi"
569623171210436608,"negative","Can't Tell","United","mathardin","@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled","","2015-02-22 14:22:01 -0800","Corpus Christi"
569622678228705280,"negative","Customer Service Issue","United","JTraxxNYC","@united flight from san fransico to jfk was evacuated why?","","2015-02-22 14:20:04 -0800","WASHINGTON HEIGHTS, NYC "
569621598849748992,"negative","Late Flight","United","no_patients","@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending","","2015-02-22 14:15:46 -0800",""
569621528951660544,"negative","Can't Tell","United","alysabaker","@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!","","2015-02-22 14:15:30 -0800","ÜT: 50.97861,-114.000116"
569621349095702528,"negative","Lost Luggage","United","poweroflindsey","@united ... I want my bag off flight 1142, what do I do now?","[39.8586527, -104.6718518]","2015-02-22 14:14:47 -0800","Ft Collins "
569620944160886784,"negative","Late Flight","United","baj2081","@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime","","2015-02-22 14:13:10 -0800",""
569620902742233088,"neutral","","United","D_WaYnE_01","@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks","","2015-02-22 14:13:00 -0800",""
569620432204267520,"negative","Can't Tell","United","BUlizard","@united I hope you lose the next govt contract","","2015-02-22 14:11:08 -0800",""
569620382023622656,"negative","Lost Luggage","United","jprice9227","@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux","","2015-02-22 14:10:56 -0800",""
569620354781425664,"negative","Can't Tell","United","kaf_silva","@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!","","2015-02-22 14:10:50 -0800",""
569620098467569664,"negative","Lost Luggage","United","OScotty73","@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show","","2015-02-22 14:09:49 -0800",""
569620002652889088,"negative","Can't Tell","United","kaf_silva","@united ridiculous! I have to be refunded whenever I get at my final destination or not!","","2015-02-22 14:09:26 -0800",""
569619557360381952,"negative","Late Flight","United","kaf_silva","@united stay more than 24h traveling ans sleeping on the airports floor","","2015-02-22 14:07:40 -0800",""
569619545893306368,"negative","Late Flight","United","directeng62","@united seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing","","2015-02-22 14:07:37 -0800",""
569619325230960640,"negative","Can't Tell","United","BUlizard","@united seriously. This is just complete bs.","","2015-02-22 14:06:44 -0800",""
569619208884977664,"negative","Lost Luggage","United","paul27k","@united, we've been waiting for over an hour for our luggage- what gives?","[40.69672337, -74.17710665]","2015-02-22 14:06:17 -0800",""
569619205298855936,"negative","Customer Service Issue","United","kaf_silva","@united the costumer services here at Denver Intl Airport is ridiculous bad!","","2015-02-22 14:06:16 -0800",""
569619171866222592,"negative","Customer Service Issue","United","BUlizard","@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks","","2015-02-22 14:06:08 -0800",""
569619001820590080,"negative","Customer Service Issue","United","kaf_silva","@united I have proof that my situation now is due to company mistake","","2015-02-22 14:05:27 -0800",""
569618884355092480,"negative","Can't Tell","United","Lmuschel","@united ouch not fair","","2015-02-22 14:04:59 -0800",""
569618868441722880,"negative","Customer Service Issue","United","segallsays","@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer","[47.4390828, -122.300713]","2015-02-22 14:04:55 -0800","Houston, TX"
569618829627666432,"negative","Cancelled Flight","United","kaf_silva","@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling","","2015-02-22 14:04:46 -0800",""
569618440396398592,"negative","Can't Tell","United","jtromano","@united if I miss the #Oscars I'll never fly united again","","2015-02-22 14:03:13 -0800","STL"
569618317440208896,"negative","Can't Tell","United","segallsays","@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy","[47.4389994, -122.3010208]","2015-02-22 14:02:44 -0800","Houston, TX"
569617556857851904,"negative","Late Flight","United","jtromano","@united flight delayed...again...every time. ""Maintenance issues""","","2015-02-22 13:59:43 -0800","STL"
569617494908002304,"positive","","United","kiiimbra","@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.","","2015-02-22 13:59:28 -0800","Earth"
569617083194933248,"negative","Bad Flight","United","no_patients","@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned","","2015-02-22 13:57:50 -0800",""
569617064375271424,"neutral","","United","BUlizard","@united I'll be calling tomorrow","","2015-02-22 13:57:45 -0800",""
569617019257151488,"negative","Customer Service Issue","United","BUlizard","@united and I was denied an upgrade because of catering issues??? #poorservice","","2015-02-22 13:57:35 -0800",""
569616974256472064,"negative","Bad Flight","United","emilyjoynoon","@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!","","2015-02-22 13:57:24 -0800","Los Angeles"
569616836884619264,"negative","Flight Booking Problems","United","BUlizard","@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email.","","2015-02-22 13:56:51 -0800",""
569616634601717760,"negative","Bad Flight","United","JoshuaPasch","@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️","","2015-02-22 13:56:03 -0800","NYC"
569616424995409920,"negative","Lost Luggage","United","KHSailing","@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.","","2015-02-22 13:55:13 -0800","Solent - Hamble, Lymington"
569615659333627904,"neutral","","United","Mikeplos","@united...do you still have flat tire policy.  Shuttle broke down on way to ORD.  Will probably miss the 425pm to CLE...Help please!!","","2015-02-22 13:52:10 -0800","Erie, PA"
569615644448186368,"negative","Late Flight","United","richlallen","@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ","","2015-02-22 13:52:07 -0800","Brooklyn, NY"
569615215144226816,"positive","","United","steve__chin","@united thx off the response, finally got through the 45 min wait and talked to someone.","","2015-02-22 13:50:24 -0800","San Francisco Bay Area"
569614679154143232,"negative","Customer Service Issue","United","AlyssaOMalley","@united so unhelpful... http://t.co/vBfIeo2qJC","[39.85861469, -104.67233425]","2015-02-22 13:48:17 -0800","Watertown, MA"
569614651400585216,"negative","Can't Tell","United","emilyjoynoon","@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again","","2015-02-22 13:48:10 -0800","Los Angeles"
569614009369907200,"negative","Can't Tell","United","CDNTravelGuy","@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l","","2015-02-22 13:45:37 -0800","Toronto Area"
569613554963369984,"negative","Late Flight","United","vascaino101","@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made","","2015-02-22 13:43:49 -0800",""
569613526328717312,"negative","Cancelled Flight","United","rayja9","@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation","","2015-02-22 13:43:42 -0800",""
569613272049012736,"negative","Can't Tell","United","AG1181","@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules.","","2015-02-22 13:42:41 -0800","New York, NY"
569612999415111680,"negative","Bad Flight","United","AG1181","@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space.","","2015-02-22 13:41:36 -0800","New York, NY"
569610889214754816,"neutral","","United","AbbieBjugstad","@united Okay, just requested to follow.","","2015-02-22 13:33:13 -0800",""
569610824647626752,"positive","","United","screamingbrat","@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated","","2015-02-22 13:32:58 -0800","new york, baby"
569609923807440896,"neutral","","United","18handicap","@united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!","","2015-02-22 13:29:23 -0800","anywhere but CStat"
569609680961572864,"negative","Late Flight","United","YelpPittsburgh","@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable.","","2015-02-22 13:28:25 -0800","Pittsburgh, PA"
569608870429114368,"negative","Customer Service Issue","United","windycityf","@united stuck in YYZ because staff took a break? Not happy 1K....","","2015-02-22 13:25:12 -0800","Oak Park, IL "
569608866138173440,"negative","Bad Flight","United","timdrewitt","@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.","","2015-02-22 13:25:11 -0800","Aylesbury United Kingdom"
569608734332162048,"negative","Late Flight","United","AlyssaOMalley","@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..","","2015-02-22 13:24:39 -0800","Watertown, MA"
569608624814698496,"negative","Bad Flight","United","no_patients","@united agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited","","2015-02-22 13:24:13 -0800",""
569608322925473792,"negative","Customer Service Issue","United","abbymrudd","@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.","","2015-02-22 13:23:01 -0800","Chicago, IL"
569606901325017088,"negative","Cancelled Flight","United","GetxGnarly","@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.","","2015-02-22 13:17:22 -0800",""
569606016070844416,"negative","Can't Tell","United","emrichards","@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.","","2015-02-22 13:13:51 -0800","ÜT: 42.986193,-87.914855"
569606005618638848,"negative","Bad Flight","United","AbbyTeigland","@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.","","2015-02-22 13:13:49 -0800",""
569605942318231552,"negative","Cancelled Flight","United","dlc_dc","@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?","","2015-02-22 13:13:34 -0800","Washington, DC via Nebraska"
569604985110994944,"negative","Customer Service Issue","United","rayja9","@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.","","2015-02-22 13:09:45 -0800",""
569604805116563456,"neutral","","United","NancyDiaznancyn","@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?","[-37.8536992, 145.1106176]","2015-02-22 13:09:02 -0800",""
569604655166009344,"negative","Flight Attendant Complaints","United","TheFireTracker2","@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.","","2015-02-22 13:08:27 -0800","Global- Mostly Silicon Valley"
569603875671396352,"negative","Lost Luggage","United","UK_Petrolhead","@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me","","2015-02-22 13:05:21 -0800",""
569603669114511360,"negative","Bad Flight","United","krisrice","@United is offering to reroute my SFO flight to LAX. Might be geography class time.","","2015-02-22 13:04:32 -0800","Bedford, NH"
569603236711305216,"negative","Lost Luggage","United","liveitup09","@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer","","2015-02-22 13:02:49 -0800",""
569602975829757952,"negative","Customer Service Issue","United","richlallen","@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport","","2015-02-22 13:01:46 -0800","Brooklyn, NY"
569602861467885568,"negative","Cancelled Flight","United","GetxGnarly","@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.","","2015-02-22 13:01:19 -0800",""
569599713499963392,"negative","Cancelled Flight","United","no_patients","@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst","","2015-02-22 12:48:49 -0800",""
569599295713890304,"negative","Can't Tell","United","bmorrismusic","@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable","","2015-02-22 12:47:09 -0800","Ireland"
569598985737867264,"negative","Late Flight","United","poweroflindsey","@united missing my amazing us bank work conference, not ok.  What do I do now?????","[39.8586566, -104.6718497]","2015-02-22 12:45:55 -0800","Ft Collins "
569598457809276928,"negative","Cancelled Flight","United","poweroflindsey","@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !","[39.8586593, -104.6718352]","2015-02-22 12:43:49 -0800","Ft Collins "
569598171082596352,"negative","Customer Service Issue","United","FarmerFlo","@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight","","2015-02-22 12:42:41 -0800","Cheltenham"
569598072923123712,"negative","Lost Luggage","United","benty83","@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.","","2015-02-22 12:42:17 -0800","Melbourne, Australia "
569598047593713664,"positive","","United","Bharrison__","@united this is why I fly @SouthwestAir ... Never have any issues","","2015-02-22 12:42:11 -0800",""
569597663953293312,"negative","Customer Service Issue","United","Bharrison__","@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed","","2015-02-22 12:40:40 -0800",""
569596665864130560,"negative","Bad Flight","United","ericaswerdlow","@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.","","2015-02-22 12:36:42 -0800","Chicago"
569596089625661440,"positive","","United","MaryStinchfield","@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!","","2015-02-22 12:34:25 -0800","Massachusetts  "
569595245945597952,"negative","Customer Service Issue","United","danielbyrnes","@united trying to check in for tomorrow's flight. website keeps timing out. what's up?","","2015-02-22 12:31:03 -0800","QCϟDC"
569595218401439744,"negative","Customer Service Issue","United","rayja9","@united yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc","","2015-02-22 12:30:57 -0800",""
569593910869127168,"negative","Late Flight","United","rmeyers_5","@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx","[39.85873319, -104.67372668]","2015-02-22 12:25:45 -0800","Saskatoon"
569592626300751872,"neutral","","United","AbbieBjugstad","@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.","","2015-02-22 12:20:39 -0800",""
569592236981284864,"negative","Cancelled Flight","United","Laura_GomezRod","@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights.  @AerocivilCol","","2015-02-22 12:19:06 -0800","Phoneix, AZ"
569592022635585536,"negative","Cancelled Flight","United","kenny_khoo","@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight","[0.0, 0.0]","2015-02-22 12:18:15 -0800","London, ON"
569591954830450688,"neutral","","United","Lmuschel","@united in fact he received my boarding pass","","2015-02-22 12:17:59 -0800",""
569591647685775360,"neutral","","United","Lmuschel","@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8","","2015-02-22 12:16:45 -0800",""
569591642367401984,"negative","Customer Service Issue","United","PatrickGrubbe","“@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved","","2015-02-22 12:16:44 -0800","Lewis Center, OH"
569591456190504960,"neutral","","United","tspinnersbride","@united You must follow me in order for me to send you a direct message if that is what you meant.","","2015-02-22 12:16:00 -0800",""
569590151657103360,"neutral","","United","tspinnersbride","@united I don't know what DM the confirmation number means.","","2015-02-22 12:10:49 -0800",""
569589872094289920,"negative","Late Flight","United","samgrobart","@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?","","2015-02-22 12:09:42 -0800","New York NY"
569589829735821312,"neutral","","United","tspinnersbride","@united What does DM the confirmation @ mean???","","2015-02-22 12:09:32 -0800",""
569589493138731008,"negative","Late Flight","United","mbrooke_brooke","@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!","","2015-02-22 12:08:12 -0800",""
569589319846854656,"negative","Late Flight","United","mgmcg16","@united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(","","2015-02-22 12:07:30 -0800",""
569588138273865728,"negative","Flight Booking Problems","United","saraholbrook","@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries","","2015-02-22 12:02:49 -0800",""
569588082284101632,"negative","Customer Service Issue","United","tunacan1901","@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.","","2015-02-22 12:02:35 -0800",""
569587787680256000,"negative","Customer Service Issue","United","mgmcg16","@united 

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.","","2015-02-22 12:01:25 -0800",""
569587728607633408,"negative","Lost Luggage","United","DangVanda","@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.","","2015-02-22 12:01:11 -0800","STL"
569586471570534400,"negative","Late Flight","United","_Charette_","@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed","","2015-02-22 11:56:11 -0800","SE AZ By Way of HV"
569586373042278400,"negative","Late Flight","United","PatrickGrubbe","@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff","","2015-02-22 11:55:48 -0800","Lewis Center, OH"
569586179185754112,"negative","Lost Luggage","United","DavidLat","@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good.","","2015-02-22 11:55:02 -0800","New York, NY"
569584717843943424,"negative","longlines","United","DebraAgFax","@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN","","2015-02-22 11:49:13 -0800","Brandon, Mississippi"
569584561312681984,"negative","Flight Booking Problems","United","vallar9","@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me.  Great 1K service 👎","","2015-02-22 11:48:36 -0800","Morton, IL"
569584379258900480,"negative","Can't Tell","United","danny_9_9","@united you guys are gay","","2015-02-22 11:47:53 -0800",""
569583943772610560,"negative","Cancelled Flight","United","rayja9","@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday","","2015-02-22 11:46:09 -0800",""
569582862472577024,"negative","Flight Attendant Complaints","United","mbrooke_brooke","@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!","","2015-02-22 11:41:51 -0800",""
569581977889869824,"positive","","United","judaline6","@united Thanks so much , my passport was recovered","","2015-02-22 11:38:20 -0800",""
569581903965265920,"negative","Customer Service Issue","United","HFShortSeller","@united  Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k","","2015-02-22 11:38:02 -0800",""
569580671112388608,"neutral","","United","LMSNaomi","@united no thank you","","2015-02-22 11:33:08 -0800","deep in the ❤ of Texas..."
569580648505020416,"negative","Late Flight","United","mbrooke_brooke","@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??","","2015-02-22 11:33:03 -0800",""
569580279251255296,"negative","Customer Service Issue","United","rossisd","@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate","","2015-02-22 11:31:35 -0800",""
569580197709783040,"negative","Bad Flight","United","hellmann_kyle2","@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?","","2015-02-22 11:31:16 -0800","Michigan"
569580180353609728,"negative","Customer Service Issue","United","tspinnersbride","@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?","","2015-02-22 11:31:11 -0800",""
569579962786689024,"negative","Customer Service Issue","United","steve__chin","@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun","","2015-02-22 11:30:20 -0800","San Francisco Bay Area"
569579575291875328,"negative","Can't Tell","United","danny_9_9","@united is by far the worst airline ever 😡😡","","2015-02-22 11:28:47 -0800",""
569579474762608640,"negative","Lost Luggage","United","DangVanda","@united, no. Re-booked with American and United said they'd transfer our bags to them.","","2015-02-22 11:28:23 -0800","STL"
569578942543372288,"negative","Late Flight","United","particularmolly","@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.","","2015-02-22 11:26:16 -0800","Boston, MA"
569578441508458496,"negative","Customer Service Issue","United","_Charette_","@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed","","2015-02-22 11:24:17 -0800","SE AZ By Way of HV"
569578005430984704,"negative","Customer Service Issue","United","karenmel","@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess","","2015-02-22 11:22:33 -0800","Mountain View, CA "
569577959440257024,"neutral","","United","tmccartney","@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?","","2015-02-22 11:22:22 -0800",""
569577455176048640,"negative","Flight Attendant Complaints","United","vickis_secrets","@united more people would catch their flights if your attendants had more help!","","2015-02-22 11:20:22 -0800","?????"
569576418855620608,"negative","Lost Luggage","United","tyguybye","@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch","","2015-02-22 11:16:15 -0800",""
569576395778748416,"negative","Customer Service Issue","United","daviswb","Only 14 biz days (18 calendar) to respond to my inquiry @united ?  I hope your standards are universally adopted :-/ #BadCustomerService","","2015-02-22 11:16:09 -0800","Houston, TX"
569574646229684224,"negative","Lost Luggage","United","8629Fissile","@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!","","2015-02-22 11:09:12 -0800",""
569574074936123392,"negative","Late Flight","United","laurahotaling","@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K","","2015-02-22 11:06:56 -0800",""
569573704902049792,"negative","Flight Booking Problems","United","KopaKola","@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks.","","2015-02-22 11:05:28 -0800","Dirty Jerz"
569571772355489792,"negative","Customer Service Issue","United","aDeniseHuxtable","@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid","","2015-02-22 10:57:47 -0800","Nueva York"
569571643044929536,"negative","Flight Attendant Complaints","United","fsherfey","@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?","[37.83520596, -122.25460611]","2015-02-22 10:57:16 -0800","San Francisco"
569570819757752320,"negative","Customer Service Issue","United","aDeniseHuxtable","@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I","","2015-02-22 10:54:00 -0800","Nueva York"
569570644632821760,"negative","Customer Service Issue","United","aDeniseHuxtable","@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to","","2015-02-22 10:53:18 -0800","Nueva York"
569570477410275328,"neutral","","United","AirLabrador","@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk","","2015-02-22 10:52:38 -0800","Everywhere"
569570444027822080,"negative","Flight Booking Problems","United","aDeniseHuxtable","@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on","","2015-02-22 10:52:30 -0800","Nueva York"
569570013964689408,"negative","Late Flight","United","ideoeric","@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649","","2015-02-22 10:50:48 -0800","San Francisco, CA"
569569639543541760,"negative","Customer Service Issue","United","Jim_Rehbein","@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed","","2015-02-22 10:49:18 -0800","Ottawa, Ontario"
569569272898445312,"negative","Flight Attendant Complaints","United","gabi1985","@united I unfortunately didn't get her name :( she was not nice!","","2015-02-22 10:47:51 -0800","Washington, DC"
569569152312213504,"negative","Bad Flight","United","saraholbrook","@united  what did you do with my seat. International connection. Seriously?","","2015-02-22 10:47:22 -0800",""
569568300528635904,"positive","","United","OmarMohiuddin","@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.","","2015-02-22 10:43:59 -0800","California, USA"
569568158584950784,"negative","Lost Luggage","United","Bozboyku1","@united My bag is lost and I can't get ahold of anyone that can help","","2015-02-22 10:43:25 -0800","Lees Summit"
569568010555432960,"negative","Cancelled Flight","United","Eivind_G","@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!","[29.98704632, -95.3378275]","2015-02-22 10:42:50 -0800","Stavanger, Norway"
569567685719101440,"negative","Customer Service Issue","United","Eivind_G","@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show""","[29.98707518, -95.33783524]","2015-02-22 10:41:32 -0800","Stavanger, Norway"
569567167429128192,"positive","","United","LuisCadena","@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!","","2015-02-22 10:39:29 -0800","Earth"
569566252450107392,"negative","Can't Tell","United","guichaves1989","@united never flying United again! Worst experience ever","","2015-02-22 10:35:51 -0800",""
569566232803803136,"negative","Late Flight","United","JoeSchmuck","@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.","","2015-02-22 10:35:46 -0800","San Francisco"
569565822571679744,"neutral","","United","prettytrini22","@united tried that. Cannot figure out where to go to get it.","","2015-02-22 10:34:08 -0800",""
569565776010567680,"negative","Lost Luggage","United","SCVPools","@united cannot direct message you you do not follow us. I want my luggage.  Please hep","","2015-02-22 10:33:57 -0800","Southern California and Hawaii"
569565328012763136,"neutral","","United","SamChipperfield","@united Did you get your 757 Model?","","2015-02-22 10:32:10 -0800","New Hartley"
569564671688118272,"negative","Flight Attendant Complaints","United","rkvl","@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.","[41.97862209, -87.91469774]","2015-02-22 10:29:34 -0800","New York, USA"
569564060678639616,"negative","Late Flight","United","LMSNaomi","@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service","","2015-02-22 10:27:08 -0800","deep in the ❤ of Texas..."
569563698374651904,"negative","Customer Service Issue","United","SCVPools","@united direct messages not going through please help","","2015-02-22 10:25:42 -0800","Southern California and Hawaii"
569562383489896448,"neutral","","United","djsox5","@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures","","2015-02-22 10:20:28 -0800","Hingham, MA"
569562147279253504,"negative","Flight Booking Problems","United","DanVidayo","@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app","","2015-02-22 10:19:32 -0800","Earth"
569562133249130496,"negative","Cancelled Flight","United","LMSNaomi","@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!","","2015-02-22 10:19:29 -0800","deep in the ❤ of Texas..."
569561425955332096,"negative","Customer Service Issue","United","BBickmire","@united   Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a","","2015-02-22 10:16:40 -0800","Dallas"
569560633957609472,"positive","","United","swolfhoops","@united will do. Just need to get CVG.... and my bag too. Thanks","[41.97456785, -87.90563774]","2015-02-22 10:13:31 -0800","Loveland, Ohio"
569560154619965440,"negative","Customer Service Issue","United","BenHabbel","@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.","","2015-02-22 10:11:37 -0800","New York City"
569559734199721984,"negative","Lost Luggage","United","8629Fissile","@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!","","2015-02-22 10:09:57 -0800",""
569559433887526912,"neutral","","United","Lmuschel","@united doesn't purchasing ticket with a united card give me priority boarding ?","","2015-02-22 10:08:45 -0800",""
569558713079443456,"negative","Late Flight","United","LMSNaomi","@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai","","2015-02-22 10:05:53 -0800","deep in the ❤ of Texas..."
569558589628502016,"negative","Can't Tell","United","4geiger","@united so what's the solution?","","2015-02-22 10:05:24 -0800","Kingwood"
569557763094917120,"negative","Late Flight","United","SCBruinsfan","@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?","","2015-02-22 10:02:07 -0800","West Columbia,SC"
569557756597776384,"negative","Customer Service Issue","United","HoustonBlueMan","@united no. I need you to have more than 2 agents at check in.","","2015-02-22 10:02:05 -0800","Houston, TX"
569556796525969408,"negative","Flight Attendant Complaints","United","BenHabbel","@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper","","2015-02-22 09:58:16 -0800","New York City"
569556131078475776,"positive","","United","WilliGranny","@united we got it, thanks.","","2015-02-22 09:55:38 -0800",""
569555174252896256,"negative","Cancelled Flight","United","Eivind_G","@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..","","2015-02-22 09:51:50 -0800","Stavanger, Norway"
569555146562080768,"positive","","United","Eivind_G","@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam","","2015-02-22 09:51:43 -0800","Stavanger, Norway"
569554937744486400,"negative","Flight Attendant Complaints","United","HoustonBlueMan","@united severely under staffed at Iah.","","2015-02-22 09:50:53 -0800","Houston, TX"
569554916064284672,"positive","","United","FrontRowEc","@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again.","","2015-02-22 09:50:48 -0800","Quito, Ecuador"
569554815539290112,"negative","Late Flight","United","mitchheard","@united this 2 hr delay is a vacation buzzkill","","2015-02-22 09:50:24 -0800","Austin, TX"
569553741222952960,"positive","","United","201Chef","@united just touched down in Miami - not too far off , Nicely done united 👍","[25.79104444, -80.27338351]","2015-02-22 09:46:08 -0800","201-600-2130"
569552374882299904,"neutral","","United","Laura_GomezRod","@united what's the status of flight 1008 Bogotá-Houston?","","2015-02-22 09:40:42 -0800","Phoneix, AZ"
569551241967067136,"negative","Customer Service Issue","United","BBickmire","@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1","","2015-02-22 09:36:12 -0800","Dallas"
569550779520032768,"neutral","","United","opjebekrol","@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?","","2015-02-22 09:34:22 -0800",""
569550676784578560,"negative","Bad Flight","United","jrdurante","@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs","","2015-02-22 09:33:57 -0800",""
569550290753445888,"negative","Bad Flight","United","patrickbeiers","@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues","","2015-02-22 09:32:25 -0800","ORLANDO, FL"
569548316700254208,"positive","","United","toinecl","@united it was very comfortable, now waiting for our luggage","[0.0, 0.0]","2015-02-22 09:24:35 -0800","Keyport, New Jersey"
569547989007646720,"neutral","","United","D_WaYnE_01","@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.","","2015-02-22 09:23:16 -0800",""
569546412121202688,"negative","Late Flight","United","LMSNaomi","@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming","","2015-02-22 09:17:00 -0800","deep in the ❤ of Texas..."
569545805826166784,"positive","","United","worldknits","@united thank you","","2015-02-22 09:14:36 -0800","Fredericksburg, VA"
569544873809989632,"positive","","United","emmarosewright","@united finally got through and they were very helpful. Appreciate it!","","2015-02-22 09:10:54 -0800",""
569544819510345728,"neutral","","United","WayneMAaron","@united pls follow for DM","","2015-02-22 09:10:41 -0800",""
569544742595391488,"neutral","","United","starbeer","@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.","","2015-02-22 09:10:22 -0800","Toronto"
569544732780556288,"negative","Flight Attendant Complaints","United","WayneMAaron","@united not for me.  I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.","","2015-02-22 09:10:20 -0800",""
569544730184261632,"neutral","","United","WilliGranny","@united can you assign seats","","2015-02-22 09:10:19 -0800",""
569544350364889088,"negative","Damaged Luggage","United","4geiger","“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer","","2015-02-22 09:08:49 -0800","Kingwood"
569544120827379712,"negative","Lost Luggage","United","4geiger","@united not my luggage","","2015-02-22 09:07:54 -0800","Kingwood"
569543791176257536,"negative","Flight Attendant Complaints","United","ImagesbyTLP","@united it's boarding time for ua3882 but no crewe","","2015-02-22 09:06:36 -0800","earth"
569543771181981696,"neutral","","United","Nick_Delray","@united just added one. Ty","","2015-02-22 09:06:31 -0800",""
569541848877957120,"positive","","United","greghm88","@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow","","2015-02-22 08:58:53 -0800","London"
569541591586643968,"neutral","","United","WayneMAaron","@united.  Pls hold UA2066 for 9 cnx pax frm UA6194.  All runners.  A 5 min hold will save 2 fam frm miscnx.  Pls. Twitter is watching.","","2015-02-22 08:57:51 -0800",""
569540963091259392,"negative","longlines","United","Nick_Delray","@united no way one person is working entire security checkpoint in EWR 🆖","","2015-02-22 08:55:21 -0800",""
569539834131443712,"positive","","United","LisaGetz1","@united THANK YOU!","","2015-02-22 08:50:52 -0800","Beijing, China"
569539000312188928,"negative","Late Flight","United","jeisensc","@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF","[39.99829207, -82.88085401]","2015-02-22 08:47:33 -0800","San Diego, CA"
569538770808266752,"negative","Cancelled Flight","United","greghm88","@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?","","2015-02-22 08:46:39 -0800","London"
569538703732772864,"negative","Lost Luggage","United","kidang","@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.","","2015-02-22 08:46:23 -0800","Tour Bus or Airplane/ Hotel"
569538171509350400,"negative","Late Flight","United","dkosi2","@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL","","2015-02-22 08:44:16 -0800",""
569537571685924864,"neutral","","United","WayneMAaron","@united pls follow for DM.","","2015-02-22 08:41:53 -0800",""
569535507815903232,"negative","Late Flight","United","drr51664","@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable","","2015-02-22 08:33:41 -0800","Central NJ"
569535503827017728,"negative","Customer Service Issue","United","worldknits","@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?","","2015-02-22 08:33:40 -0800","Fredericksburg, VA"
569534882952716288,"negative","Flight Attendant Complaints","United","drr51664","@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2","","2015-02-22 08:31:12 -0800","Central NJ"
569534268130660352,"negative","Late Flight","United","jeisensc","@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi","[39.99814659, -82.88058383]","2015-02-22 08:28:45 -0800","San Diego, CA"
569534175973396480,"negative","Cancelled Flight","United","CressM","@united  I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand","","2015-02-22 08:28:23 -0800","FL"
569533799815630848,"negative","Cancelled Flight","United","scottychadwick","@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService","","2015-02-22 08:26:53 -0800",""
569532310716080128,"negative","Late Flight","United","ajbohman","@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate","","2015-02-22 08:20:58 -0800","Irving Texas"
569532005320253440,"negative","Cancelled Flight","United","LaHauser","@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting","[38.94562938, -77.44400264]","2015-02-22 08:19:46 -0800",""
569531988702576640,"negative","Lost Luggage","United","plazaroff","@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.","","2015-02-22 08:19:42 -0800",""
569531969110974464,"positive","","United","KapuriaMd","@united worked out after all. Thanks for your immediate reply!!","","2015-02-22 08:19:37 -0800",""
569531827989454848,"negative","Customer Service Issue","United","jasminhunter","@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain","","2015-02-22 08:19:03 -0800","Portsmouth, NH"
569531484903772160,"neutral","","United","allen_crawford","@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin","","2015-02-22 08:17:42 -0800","Indianapolis, IN"
569531274991239168,"negative","Late Flight","United","newguymeltz","@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together","","2015-02-22 08:16:51 -0800","Bellaire TX"
569531010167250944,"negative","Cancelled Flight","United","czamkoff","@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!","","2015-02-22 08:15:48 -0800",""
569530483022962688,"negative","Customer Service Issue","United","jasminhunter","@united this customer service experience will be tweeted for quality assurance.","","2015-02-22 08:13:43 -0800","Portsmouth, NH"
569529789100507136,"negative","Cancelled Flight","United","czamkoff","@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!","","2015-02-22 08:10:57 -0800",""
569529608862875648,"neutral","","United","BenHabbel","@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!","","2015-02-22 08:10:14 -0800","New York City"
569528923769298944,"neutral","","United","RJordan47","@united can you get me to okc from Sacramento today. Dfw is now closed","","2015-02-22 08:07:31 -0800","Oklahoma"
569528348126216192,"negative","Cancelled Flight","United","cryancox","@united any chance you could help rebook?? My flight Cancelled Flightled","","2015-02-22 08:05:14 -0800",""
569527975252766720,"neutral","","United","YaDurak","@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of ""pilots haven't arrived yet"" announcements.","","2015-02-22 08:03:45 -0800","Alexandria, VA"
569527524323151872,"neutral","","United","patrick_maness","@united Yes. To Boston. I was going to Providence.","","2015-02-22 08:01:57 -0800","Rhode Island"
569526800767983616,"negative","Cancelled Flight","United","AdamDonkus","@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws","","2015-02-22 07:59:05 -0800","Bechtelsville, PA"
569526294477725696,"neutral","","United","juansequeda","@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.","","2015-02-22 07:57:04 -0800","AustinTX-AUS/CaliColombia-CLO"
569526172335222784,"neutral","","United","ATL_Attorney","@united same day flights","","2015-02-22 07:56:35 -0800","Atlanta, GA"
569526143730077696,"negative","Customer Service Issue","United","ATL_Attorney","@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr","","2015-02-22 07:56:28 -0800","Atlanta, GA"
569526070615138304,"negative","Lost Luggage","United","Finrz","@United give me a direct number I can call regarding my lost baggage immediately.","","2015-02-22 07:56:11 -0800","iPhone: 55.946030,-3.189382"
569525760337162240,"negative","Cancelled Flight","United","ATL_Attorney","@united involuntarily bumped your passenger and can't guarantee them another flight for three days!","","2015-02-22 07:54:57 -0800","Atlanta, GA"
569525690950815744,"negative","Customer Service Issue","United","ATL_Attorney","@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've","","2015-02-22 07:54:40 -0800","Atlanta, GA"
569523831460761600,"negative","Cancelled Flight","United","czamkoff","@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!","","2015-02-22 07:47:17 -0800",""
569523440547291136,"negative","Late Flight","United","moss_jas",".@united Our newest delay, right now http://t.co/96fTLZWtvO","","2015-02-22 07:45:44 -0800",""
569523231524319232,"negative","Customer Service Issue","United","goldsteinmlg","@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats""","","2015-02-22 07:44:54 -0800",""
569522354008805376,"negative","Customer Service Issue","United","goldsteinmlg","@united 50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad","","2015-02-22 07:41:25 -0800",""
569522040547385344,"negative","Can't Tell","United","StregaHorn","@united is a joke.  Lots of angry people at IAH this AM.","","2015-02-22 07:40:10 -0800","Houston, TX"
569521863891804160,"neutral","","United","CressM","@united I6EP18","","2015-02-22 07:39:28 -0800","FL"
569521101736439808,"negative","Customer Service Issue","United","BenHabbel","@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)","","2015-02-22 07:36:26 -0800","New York City"
569521081125629952,"negative","Customer Service Issue","United","bushth07","@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?","","2015-02-22 07:36:21 -0800","43206"
569520712379052032,"neutral","","United","worldknits","@united DM'ed you","","2015-02-22 07:34:53 -0800","Fredericksburg, VA"
569520425312632832,"positive","","United","JeremyAllynAmes","@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.","","2015-02-22 07:33:45 -0800","Medway, MA"
569518979103924224,"neutral","","United","throthra","@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir","","2015-02-22 07:28:00 -0800",""
569518596231008256,"neutral","","United","ericdUX","@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?","","2015-02-22 07:26:29 -0800","Columbus, Ohio, USA"
569517484102909952,"negative","Late Flight","United","throthra","@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?","","2015-02-22 07:22:03 -0800",""
569517360828145664,"negative","Customer Service Issue","United","RJordan47","@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight","","2015-02-22 07:21:34 -0800","Oklahoma"
569517323180236800,"negative","Late Flight","United","laurahotaling","@united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K","","2015-02-22 07:21:25 -0800",""
569516969969389568,"negative","Bad Flight","United","NosihtamInc","@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada","","2015-02-22 07:20:01 -0800","Winnipeg, Manitoba"
569516852805808128,"negative","Customer Service Issue","United","KapuriaMd","@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.","","2015-02-22 07:19:33 -0800",""
569516736162050048,"positive","","United","3speed","@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD","","2015-02-22 07:19:05 -0800","wdc"
569516566380875776,"negative","Damaged Luggage","United","NosihtamInc","@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time","","2015-02-22 07:18:25 -0800","Winnipeg, Manitoba"
569515688898875392,"negative","Flight Attendant Complaints","United","NosihtamInc","@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here","","2015-02-22 07:14:55 -0800","Winnipeg, Manitoba"
569515118125408256,"negative","Can't Tell","United","GusSpaulding","@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail","","2015-02-22 07:12:39 -0800","New York, NY"
569514750842789888,"negative","longlines","United","worldknits","@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel","","2015-02-22 07:11:12 -0800","Fredericksburg, VA"
569514430393913344,"negative","Cancelled Flight","United","czamkoff","@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!","","2015-02-22 07:09:55 -0800",""
569514124490579968,"neutral","","United","roryfreeman87","@united with about 25 people trying to get on flights","[29.98872603, -95.3384666]","2015-02-22 07:08:42 -0800","california"
569514063019053056,"negative","Can't Tell","United","DanielPaulEller","@united, more lies... http://t.co/BEqoTLNugc","","2015-02-22 07:08:28 -0800","Chicago"
569514001450672128,"negative","Customer Service Issue","United","roryfreeman87","@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..","[29.98870677, -95.33845443]","2015-02-22 07:08:13 -0800","california"
569513811285311488,"negative","Late Flight","United","BuickJohnc","@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired","","2015-02-22 07:07:28 -0800","Edinburgh"
569513703722393600,"positive","","United","Angry_VBK","@united thank you","","2015-02-22 07:07:02 -0800",""
569513498016923648,"negative","Can't Tell","United","DanielPaulEller","@united, I don't believe that you do.. http://t.co/7z3GqEBfK2","","2015-02-22 07:06:13 -0800","Chicago"
569513049507246080,"neutral","","United","craigsmail","@united can you change DKYDE6 to 4583>36 on 2/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled.","","2015-02-22 07:04:26 -0800","Kansas City, USA"
569512714961362944,"negative","Late Flight","United","KapuriaMd","@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks","","2015-02-22 07:03:06 -0800",""
569512239344054272,"negative","Bad Flight","United","pawenrick","@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!","","2015-02-22 07:01:13 -0800","Happy Valley"
569510828023488512,"negative","Late Flight","United","throthra","@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta","","2015-02-22 06:55:37 -0800",""
569508903735545856,"negative","Customer Service Issue","United","throthra","@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.","","2015-02-22 06:47:58 -0800",""
569508469088387072,"negative","Late Flight","United","201Chef","@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/","[40.6941088, -74.17545854]","2015-02-22 06:46:14 -0800","201-600-2130"
569508282995486720,"negative","Can't Tell","United","DanielPaulEller","@united fuck you for not caring 😢","","2015-02-22 06:45:30 -0800","Chicago"
569507834930442240,"negative","Can't Tell","United","ljsbrooks","@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up.","","2015-02-22 06:43:43 -0800",""
569507197052260352,"neutral","","United","Angry_VBK","@united question. Are departure times based off eastern central time or the time zone your actually in?","","2015-02-22 06:41:11 -0800",""
569507060209090560,"positive","","United","auciello","Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH","","2015-02-22 06:40:38 -0800","South Seaside Park/Puerto Rico"
569506670189137920,"negative","Lost Luggage","United","szymanski_t","@united if you lost my belongings then BE HONEST!","","2015-02-22 06:39:05 -0800",""
569505479795326976,"negative","Cancelled Flight","United","CoachMcRoberts","@united Back at the Denver airport and ready for round two today. Ready to get home!","","2015-02-22 06:34:21 -0800","Oxford, MS"
569505407862902784,"negative","Customer Service Issue","United","21stCenturyMom","@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll","","2015-02-22 06:34:04 -0800",""
569504786879528960,"negative","Customer Service Issue","United","szymanski_t","@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!","","2015-02-22 06:31:36 -0800",""
569504366006132736,"negative","Lost Luggage","United","Therobertlewin","@united @delta lost my luggage from ATL to  hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785","","2015-02-22 06:29:56 -0800",""
569504330551861248,"negative","Lost Luggage","United","szymanski_t","@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!","","2015-02-22 06:29:47 -0800",""
569504232971362304,"neutral","","United","FlyChristo","@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?","","2015-02-22 06:29:24 -0800","New York City"
569504176306331648,"negative","Late Flight","United","bushth07","@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but...","","2015-02-22 06:29:11 -0800","43206"
569504172011356160,"negative","Lost Luggage","United","szymanski_t","@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!","","2015-02-22 06:29:10 -0800",""
569503938690584576,"negative","Customer Service Issue","United","szymanski_t","@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?","","2015-02-22 06:28:14 -0800",""
569503745974902784,"negative","Lost Luggage","United","szymanski_t","@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!","","2015-02-22 06:27:28 -0800",""
569503649677750272,"negative","Can't Tell","United","throthra","@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks","","2015-02-22 06:27:05 -0800",""
569503367757754368,"negative","Customer Service Issue","United","szymanski_t","@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!","","2015-02-22 06:25:58 -0800",""
569503165713948672,"negative","Can't Tell","United","szymanski_t","@united I have never been mislead by a company as many times as I have this week by United Airlines!","","2015-02-22 06:25:10 -0800",""
569502953851252736,"negative","Can't Tell","United","szymanski_t","@united I would never fly United Airlines again!","","2015-02-22 06:24:19 -0800",""
569502909093646336,"negative","Late Flight","United","kaf_silva","@united I am still in the airport waiting for my flight.","","2015-02-22 06:24:09 -0800",""
569502869243736064,"negative","Lost Luggage","United","szymanski_t","@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!","","2015-02-22 06:23:59 -0800",""
569502353797173248,"negative","Late Flight","United","jlongoria21","@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow","","2015-02-22 06:21:56 -0800","Rio Grande Valley, Texas"
569501080607813632,"positive","","United","siobhanvivian","@united just did! Thank you!","","2015-02-22 06:16:53 -0800","the burgh"
569500986638798848,"positive","","United","GreenkidspenWRA","@united thank you!","","2015-02-22 06:16:30 -0800","Grimsby - UK"
569500360651509760,"negative","Cancelled Flight","United","greghm88","@united Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4","","2015-02-22 06:14:01 -0800","London"
569500030459117568,"negative","longlines","United","jeisensc","@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers","[39.99806982, -82.88439575]","2015-02-22 06:12:42 -0800","San Diego, CA"
569499434633048064,"negative","Cancelled Flight","United","BenHabbel","@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!","","2015-02-22 06:10:20 -0800","New York City"
569499431369891840,"neutral","","United","_Charette_","@united we need a new flight to Tucson","","2015-02-22 06:10:19 -0800","SE AZ By Way of HV"
569497995445559296,"negative","Can't Tell","United","EmmeliePickett","@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.","","2015-02-22 06:04:37 -0800","fort worth, tx"
569497092655345664,"negative","longlines","United","DanielPaulEller","@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.","","2015-02-22 06:01:02 -0800","Chicago"
569497031322030080,"negative","Bad Flight","United","fctry","@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY","","2015-02-22 06:00:47 -0800","Williamsburg, Brooklyn"
569496936157487104,"negative","Customer Service Issue","United","betorides","@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?","","2015-02-22 06:00:24 -0800",""
569496919036305408,"negative","Bad Flight","United","ajbohman","@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta","","2015-02-22 06:00:20 -0800","Irving Texas"
569496828376322048,"negative","Cancelled Flight","United","mahrruk","@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day","","2015-02-22 05:59:59 -0800","Rochester"
569495111337275392,"positive","","United","DaRenton","@united I am - thank you!","","2015-02-22 05:53:09 -0800","Colorado"
569493640990625792,"negative","Late Flight","United","_Charette_","@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491","","2015-02-22 05:47:19 -0800","SE AZ By Way of HV"
569491817600655360,"negative","Customer Service Issue","United","wamo66","@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.","","2015-02-22 05:40:04 -0800",""
569491456173477888,"negative","Cancelled Flight","United","PubliusTX","@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool.","","2015-02-22 05:38:38 -0800","Houston, TX"
569491346647445504,"neutral","","United","Potter_Who","@united sister & BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?","","2015-02-22 05:38:12 -0800","whore island "
569491334643347456,"negative","Flight Booking Problems","United","ohsweet_melissa","@united overbooked by FIFTY people?!? the worst.","","2015-02-22 05:38:09 -0800",""
569491295766343680,"negative","Customer Service Issue","United","RodahlLL","@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.","","2015-02-22 05:38:00 -0800","Hong Kong"
569491079952642048,"negative","Customer Service Issue","United","kaf_silva","@united I would like to know what is the easiest way to get a refund.","","2015-02-22 05:37:08 -0800",""
569490499377061888,"negative","Late Flight","United","siobhanvivian","@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?","","2015-02-22 05:34:50 -0800","the burgh"
569490420356374528,"negative","Bad Flight","United","sap_geek","@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here","","2015-02-22 05:34:31 -0800",""
569489032100614144,"neutral","","United","anil_arca","@united I just sent to you.","","2015-02-22 05:29:00 -0800","Virginia, USA"
569488705146068992,"negative","longlines","United","KP_DR_RAMOS","@united your service need work - check out this Bush airport ""customer service line"" last nt #unitedagainstunited http://t.co/g00sAozgtv","","2015-02-22 05:27:42 -0800",""
569487167191425024,"negative","Customer Service Issue","United","Whosgunz","@united you realize you've said this already. At least last time you asked if I needed ""help""","","2015-02-22 05:21:35 -0800",""
569487156399378432,"negative","Late Flight","United","robbid","@united Thanks.    This one was delayed an hour and a half prior to scheduled departure.","","2015-02-22 05:21:33 -0800","Huntington, WV"
569484965055832064,"negative","Customer Service Issue","United","ahaeder","@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp","","2015-02-22 05:12:50 -0800","PDX"
569484788404322304,"negative","Lost Luggage","United","traceyabbywhite","@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold","","2015-02-22 05:12:08 -0800","Atlantic Highlands, NJ"
569484671672651776,"negative","Cancelled Flight","United","ahaeder","@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.","","2015-02-22 05:11:40 -0800","PDX"
569484085397057536,"negative","Late Flight","United","sap_geek","@united can you not get the first flight of the day off the ground on time?   #1531.  Let's go.......","","2015-02-22 05:09:21 -0800",""
569483390581383168,"positive","","United","houckie","@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5","","2015-02-22 05:06:35 -0800","Northern Virginia"
569481897203494912,"negative","Customer Service Issue","United","robbid","@united What does delayed due to Customer Service mean for UA761?","","2015-02-22 05:00:39 -0800","Huntington, WV"
569481676893622272,"negative","Bad Flight","United","SagiRoi","@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel","","2015-02-22 04:59:46 -0800",""
569481213016023040,"negative","Late Flight","United","jpfox13","@united flight #1 no luck on #standby","","2015-02-22 04:57:56 -0800","the district of colombia"
569480693782339584,"neutral","","United","gwp22183","@united Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks.","","2015-02-22 04:55:52 -0800","Metro DC Area"
569480220203474944,"neutral","","United","jessehaines","@united I tried.   We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes.  No resolution.","","2015-02-22 04:53:59 -0800","ÜT: 43.492878,-96.790916"
569480043853946880,"negative","Can't Tell","United","mwbotelho","@united I'm not sure it will have ""next time""...","","2015-02-22 04:53:17 -0800","Curitiba"
569478901166055424,"negative","Can't Tell","United","svhlatky","@united now the weight restriction? 'We'll try to get as many of you as we can on this plane'","","2015-02-22 04:48:45 -0800","Kingston, Ontario"
569478023679905792,"positive","","United","21stCenturyMom","@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO","","2015-02-22 04:45:15 -0800",""
569477178703908864,"negative","Can't Tell","United","cedraughn","@united you a bish","","2015-02-22 04:41:54 -0800","senior / mount airy"
569476889313562624,"neutral","","United","docambrose97","@united Thanks!  Good to know.","","2015-02-22 04:40:45 -0800",""
569476281974132736,"neutral","","United","meigheyburn","@united okay. Thanks.","","2015-02-22 04:38:20 -0800","Akron, Ohio"
569475909226401792,"negative","Late Flight","United","traceyabbywhite","@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.","","2015-02-22 04:36:51 -0800","Atlantic Highlands, NJ"
569475306018353152,"neutral","","United","LisaKothari","@united Seat 14A, Flight UA895","[22.31355693, 113.92636768]","2015-02-22 04:34:27 -0800","Seattle WA"
569475245708419072,"neutral","","United","meigheyburn","@united is it on a flight now? Thanks for reply.","","2015-02-22 04:34:13 -0800","Akron, Ohio"
569475092582789120,"negative","Customer Service Issue","United","traceyabbywhite","@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited","","2015-02-22 04:33:37 -0800","Atlantic Highlands, NJ"
569475000660422656,"neutral","","United","meigheyburn","@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.","","2015-02-22 04:33:15 -0800","Akron, Ohio"
569474700386045952,"positive","","United","docambrose97","@united My bag reference ID number is IND43728M. Thanks for looking at it.","","2015-02-22 04:32:03 -0800",""
569474230854660096,"positive","","United","traceyabbywhite","@united one lady helping the 12 of us with luggage","","2015-02-22 04:30:11 -0800","Atlantic Highlands, NJ"
569473998519578624,"negative","Late Flight","United","traceyabbywhite","@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???","","2015-02-22 04:29:16 -0800","Atlantic Highlands, NJ"
569473302940372992,"positive","","United","seb749","@united met with agent. All taken care of. Thx for reply","","2015-02-22 04:26:30 -0800",""
569471635163643904,"positive","","United","Patty_Ell","@united @suntoshi I still like you united airlines","","2015-02-22 04:19:52 -0800","Bedford 2015 Plymouth 2019"
569471541554978816,"negative","Cancelled Flight","United","SagiRoi","@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel","","2015-02-22 04:19:30 -0800",""
569470757673291776,"negative","Lost Luggage","United","tu_huynh","@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD","","2015-02-22 04:16:23 -0800","Washington, DC"
569470098534207488,"neutral","","United","fabricelion","@united are you looking for European Flight attendants for Paris or Frankfurt?

Best, 

Fabrice","","2015-02-22 04:13:46 -0800","Belgium"
569470053348823040,"negative","Cancelled Flight","United","DVERandy","@united you Cancelled Flightled my flight without notification?","","2015-02-22 04:13:35 -0800","WDVE PITTSBURGH"
569469326547222528,"negative","Late Flight","United","jlongoria21","@united since I have an international connection at 9am, I'm hoping for the same thing!","","2015-02-22 04:10:42 -0800","Rio Grande Valley, Texas"
569468823625027584,"neutral","","United","seb749","@united need help. Never got tickets. Conf #ggqzqd","","2015-02-22 04:08:42 -0800",""
569462023173619712,"neutral","","United","victor_haydin","@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)","","2015-02-22 03:41:41 -0800",""
569461666695524352,"negative","Late Flight","United","victor_haydin","@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room","","2015-02-22 03:40:16 -0800",""
569460417954746368,"negative","Customer Service Issue","United","bartha75","@united  once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?","[0.0, 0.0]","2015-02-22 03:35:18 -0800","san diego"
569459716906229760,"neutral","","United","MichaelJGlasgow","Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til ""U"" are the only ""U"" in the sky. #NewAmericanStinks","","2015-02-22 03:32:31 -0800","Raleigh, North Carolina, USA"
569459543236874240,"negative","Cancelled Flight","United","greghm88","@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?","","2015-02-22 03:31:49 -0800","London"
569457148129779712,"negative","Lost Luggage","United","meigheyburn","@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M","","2015-02-22 03:22:18 -0800","Akron, Ohio"
569456035930484736,"negative","Lost Luggage","United","jimbradshaw4","@united I know that. Thanks for the standard reply.","","2015-02-22 03:17:53 -0800",""
569454641320062976,"negative","Customer Service Issue","United","chivo2089","@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you","","2015-02-22 03:12:21 -0800","Guatemala"
569454437288140800,"negative","Bad Flight","United","ahaeder","@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.","","2015-02-22 03:11:32 -0800","PDX"
569453313462132736,"positive","","United","MrTrippe","@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW","","2015-02-22 03:07:04 -0800","Terra Prime"
569451362687143936,"negative","Cancelled Flight","United","throthra","@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports","","2015-02-22 02:59:19 -0800",""
569448465991737344,"negative","Flight Attendant Complaints","United","MMMarketing2014","@united no my concerns were not addressed","","2015-02-22 02:47:48 -0800","#Westford #marketing "
569445528225718272,"negative","Lost Luggage","United","plazaroff","@united DUH and done. bag whereabouts unknown. Greeeaat","","2015-02-22 02:36:08 -0800",""
569444898660691968,"negative","Late Flight","United","throthra","@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks","","2015-02-22 02:33:38 -0800",""
569444456660750336,"negative","Customer Service Issue","United","throthra","@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.","","2015-02-22 02:31:52 -0800",""
569441937826164736,"negative","Customer Service Issue","United","jaykirell","@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?","","2015-02-22 02:21:52 -0800","Long Island, NY"
569440689253158912,"negative","Lost Luggage","United","MaxAbrahms","Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?","","2015-02-22 02:16:54 -0800","Boston, MA"
569439706339024896,"negative","Customer Service Issue","United","Whosgunz","@united you hung up on me again.","","2015-02-22 02:13:00 -0800",""
569439089063280640,"negative","Customer Service Issue","United","Whosgunz","@united your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!","","2015-02-22 02:10:33 -0800",""
569438763115536384,"negative","Flight Attendant Complaints","United","Whosgunz","@united it's disgusting and unconscionable the treatment I've received tonight.","","2015-02-22 02:09:15 -0800",""
569438531686424576,"negative","Customer Service Issue","United","Whosgunz","@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!","","2015-02-22 02:08:20 -0800",""
569435214717562880,"negative","Late Flight","United","joynal03","@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.","","2015-02-22 01:55:09 -0800",""
569433059168260096,"negative","Customer Service Issue","United","Whosgunz","@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????","","2015-02-22 01:46:35 -0800",""
569431307152953344,"negative","Lost Luggage","United","MaxAbrahms",".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.","","2015-02-22 01:39:37 -0800","Boston, MA"
569428644432617472,"negative","Customer Service Issue","United","suntoshi","@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best","","2015-02-22 01:29:02 -0800","Bedford, Nh"
569428333500375040,"negative","Lost Luggage","United","suntoshi","@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,","","2015-02-22 01:27:48 -0800","Bedford, Nh"
569427993958883328,"negative","Bad Flight","United","plazaroff","@united 1k member broken seat back broken tv broken light lost bag  gee thnx. UA922 awesome job","","2015-02-22 01:26:27 -0800",""
569420890003410944,"negative","Customer Service Issue","United","Whosgunz","@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!","","2015-02-22 00:58:14 -0800",""
569419949007085568,"negative","Can't Tell","United","Whosgunz","@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.","","2015-02-22 00:54:29 -0800",""
569418652128296960,"negative","Customer Service Issue","United","Whosgunz","@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.","","2015-02-22 00:49:20 -0800",""
569418497694035968,"negative","Customer Service Issue","United","Whosgunz","@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.","","2015-02-22 00:48:43 -0800",""
569418233322872832,"negative","Customer Service Issue","United","Whosgunz","@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.","","2015-02-22 00:47:40 -0800",""
569416650325303296,"negative","Bad Flight","United","throthra","@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA","","2015-02-22 00:41:23 -0800",""
569415643474362368,"neutral","","United","MissDanaJones","@united what's with the layover in Canada from the UA125? Is that scheduled?","","2015-02-22 00:37:23 -0800","Berlin, Germany"
569415109933531136,"negative","Late Flight","United","throthra","@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.","","2015-02-22 00:35:16 -0800",""
569415076400242688,"negative","Flight Booking Problems","United","RoyLe9","@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?","","2015-02-22 00:35:08 -0800",""
569411383265075200,"negative","Bad Flight","United","gregliefooghe","@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550","[37.61980156, -122.38447633]","2015-02-22 00:20:27 -0800","San Francisco"
569407352299847680,"negative","Late Flight","United","MarkGilden","@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!","[33.94171725, -118.39844033]","2015-02-22 00:04:26 -0800","Honolulu, HI"
569404245142855680,"negative","Late Flight","United","TimBouhour","@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets","","2015-02-21 23:52:05 -0800","Raleigh, NC"
569402506792407040,"negative","Lost Luggage","United","SCVPools","@united where is our luggage","","2015-02-21 23:45:11 -0800","Southern California and Hawaii"
569400869768302592,"negative","Late Flight","United","mrp","@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx","","2015-02-21 23:38:40 -0800","sf - austin - sydney"
569400431002173440,"neutral","","United","kreespa","@united all set. Figured it out at the baggage office!","","2015-02-21 23:36:56 -0800","Little Rhody"
569397314240049152,"negative","Can't Tell","United","Finrz","@united screws up again...to be expected! NEVER AGAIN!","","2015-02-21 23:24:33 -0800","iPhone: 55.946030,-3.189382"
569395649310883840,"negative","Bad Flight","United","Ofbikesandbirds","@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...","","2015-02-21 23:17:56 -0800",""
569392315409829888,"positive","","United","billqamz","@united Life goal: complete ✔️","","2015-02-21 23:04:41 -0800","East Coast"
569390507526369280,"neutral","","United","EmilyIsBach","@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here.","","2015-02-21 22:57:30 -0800","Potsdam, NY"
569387614265954304,"negative","Cancelled Flight","United","RJordan47","@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.","","2015-02-21 22:46:00 -0800","Oklahoma"
569385898573299712,"negative","Can't Tell","United","ChrisJValdez","@united That's called throwing ""loyalty"" out the window and trying to give less awards.","","2015-02-21 22:39:11 -0800","Yokohama, Japan"
569385864712704000,"negative","Lost Luggage","United","annnnge","@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??","","2015-02-21 22:39:03 -0800","☁️"
569385784685363200,"negative","Bad Flight","United","ChrisJValdez","@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?","","2015-02-21 22:38:44 -0800","Yokohama, Japan"
569385496675295232,"negative","Customer Service Issue","United","JSJ35","@united that's not an apology. Say it.","","2015-02-21 22:37:35 -0800","Blue Area of the Moon"
569383892542738432,"positive","","United","StephanieWeyant","@united Just sent a DM. Thank you for the acknowledgment.","","2015-02-21 22:31:13 -0800","New York City"
569382132231110656,"neutral","","United","JEOKOO1","@united download jeokoo the American app for air travelers","","2015-02-21 22:24:13 -0800","Washington, DC. "
569381891809214464,"negative","Customer Service Issue","United","Mare_McCoy","@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?","","2015-02-21 22:23:16 -0800","Kansas"
569380923847909376,"negative","Customer Service Issue","United","JSJ35","@united no apology? Cool.","","2015-02-21 22:19:25 -0800","Blue Area of the Moon"
569380416219709440,"negative","Customer Service Issue","United","JSJ35","@united you ask a lot of customers who  you routinely screw over. You know that, right?","","2015-02-21 22:17:24 -0800","Blue Area of the Moon"
569380122194636800,"negative","Lost Luggage","United","annnnge","@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...","","2015-02-21 22:16:14 -0800","☁️"
569379756673597440,"negative","Lost Luggage","United","annnnge","@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers....","","2015-02-21 22:14:47 -0800","☁️"
569379726562869248,"negative","Late Flight","United","JSJ35","@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.","","2015-02-21 22:14:40 -0800","Blue Area of the Moon"
569379367077355520,"negative","Flight Attendant Complaints","United","AppAmy","@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime","","2015-02-21 22:13:14 -0800",""
569378568628674560,"negative","Customer Service Issue","United","mollypriddy","@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.","","2015-02-21 22:10:03 -0800","Kalispell, MT"
569376145000390656,"negative","Customer Service Issue","United","tweets1971","@united we have tried to change our flight THREE times on the phone and got disconnected each time.","","2015-02-21 22:00:26 -0800","Boston"
569374127187820544,"negative","Customer Service Issue","United","L_Simmons","@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage","","2015-02-21 21:52:25 -0800","Vancouver, BC"
569374011131453440,"negative","Can't Tell","United","djMaxM","@united has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. @VirginAmerica ftw","","2015-02-21 21:51:57 -0800","Brookline, Massachusetts"
569373743698591744,"neutral","","United","billqamz","@united Can I get a follow? I fly with you for Christmas.","","2015-02-21 21:50:53 -0800","East Coast"
569370900568502272,"negative","Late Flight","United","throthra","@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD","","2015-02-21 21:39:35 -0800",""
569370010751094784,"negative","Late Flight","United","throthra","@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7","","2015-02-21 21:36:03 -0800",""
569369416963633152,"positive","","United","gwen1013","@united thank you! Much appreciation for your help.","","2015-02-21 21:33:42 -0800","New Haven, CT"
569369331173363712,"negative","Bad Flight","United","tippykayak","@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?","","2015-02-21 21:33:21 -0800","Branford, CT"
569369243965362176,"negative","Customer Service Issue","United","drr51664","@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed","","2015-02-21 21:33:00 -0800","Central NJ"
569368621077692416,"negative","Late Flight","United","apopnj01","@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr","","2015-02-21 21:30:32 -0800","USA"
569368523178270720,"negative","Cancelled Flight","United","throthra","@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo","","2015-02-21 21:30:08 -0800",""
569368286128771072,"negative","Customer Service Issue","United","21stCenturyMom","@United - routing a person from Houston to Newark, NJ  and then to SFO is not acceptable.","","2015-02-21 21:29:12 -0800",""
569368056855552000,"neutral","","United","WM_j_MW","@united Phone","","2015-02-21 21:28:17 -0800","Wake Forest, NC"
569367983065137152,"negative","Can't Tell","United","WM_j_MW","@united Freakin""","","2015-02-21 21:28:00 -0800","Wake Forest, NC"
569367755670966272,"neutral","","United","WM_j_MW","@united Pick","","2015-02-21 21:27:05 -0800","Wake Forest, NC"
569367682811715584,"negative","Can't Tell","United","WM_j_MW","@united Suck","","2015-02-21 21:26:48 -0800","Wake Forest, NC"
569366968446246912,"negative","Late Flight","United","WM_j_MW","@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD","","2015-02-21 21:23:58 -0800","Wake Forest, NC"
569366889719304192,"negative","Can't Tell","United","Boards707","@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane","","2015-02-21 21:23:39 -0800","Belmar, NJ"
569366337929105408,"neutral","","United","WM_j_MW","@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please","","2015-02-21 21:21:27 -0800","Wake Forest, NC"
569366184904122368,"negative","Customer Service Issue","United","alexisniicole25","@united I'm still trying to get things worked out and you have yet to respond back.","","2015-02-21 21:20:51 -0800",""
569366138963959808,"negative","Flight Booking Problems","United","worldknits","@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.","","2015-02-21 21:20:40 -0800","Fredericksburg, VA"
569365692618661888,"negative","Customer Service Issue","United","WM_j_MW","@united 25 min hold has now progressed to over an hour...919-675-0985","","2015-02-21 21:18:54 -0800","Wake Forest, NC"
569365278963798016,"negative","Can't Tell","United","WM_j_MW","@united YOU SUCK!","","2015-02-21 21:17:15 -0800","Wake Forest, NC"
569364927191719936,"negative","Can't Tell","United","_BenHoffman_","@united yo, you need a new website really badly. This day and age...","","2015-02-21 21:15:51 -0800","Venice, CA"
569364890307190784,"neutral","","United","kreespa","@united if I was rebooked do I have to pick up my luggage?","","2015-02-21 21:15:42 -0800","Little Rhody"
569364374755930112,"negative","Late Flight","United","Blondiemcl6","@united how can u not have gate ready or gate agent for going on hour two","","2015-02-21 21:13:39 -0800","somerville nj"
569363796113764352,"negative","Bad Flight","United","jackiehoglund","@united just DM'd","","2015-02-21 21:11:21 -0800","Boston, MA"
569363354428567552,"negative","Flight Booking Problems","United","kreespa","@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(","","2015-02-21 21:09:36 -0800","Little Rhody"
569363221791928320,"neutral","","United","jackiehoglund","@united I am following - you need to follow me for DM?","","2015-02-21 21:09:04 -0800","Boston, MA"
569363188120207360,"negative","Customer Service Issue","United","Fader_Jockey","@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min","","2015-02-21 21:08:56 -0800","Chicago, IL"
569363173817643008,"negative","Late Flight","United","Blondiemcl6","@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.","","2015-02-21 21:08:53 -0800","somerville nj"
569361701495304192,"neutral","","United","kreespa","@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.","","2015-02-21 21:03:02 -0800","Little Rhody"
569359780491476992,"negative","Lost Luggage","United","mjfredricks259","@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?","","2015-02-21 20:55:24 -0800",""
569359055937908736,"neutral","","United","AMMBoman","@united I went from Sacramento to Minneapolis at the end of October 2014 in business class.","","2015-02-21 20:52:31 -0800","Kaizen 改善"
569357781402308608,"negative","Customer Service Issue","United","hannahcbeck","@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.","[34.99254864, -80.92841859]","2015-02-21 20:47:27 -0800","Hoboken, NJ"
569357497871437824,"negative","Customer Service Issue","United","throthra","@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks","","2015-02-21 20:46:20 -0800",""
569357196141719552,"positive","","United","mrp","@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk","[37.61829369, -122.39192247]","2015-02-21 20:45:08 -0800","sf - austin - sydney"
569353669738688512,"negative","Lost Luggage","United","Soniascrocchi15","@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou","","2015-02-21 20:31:07 -0800",""
569352559598682112,"negative","Customer Service Issue","United","kevinforgoogle","@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience","","2015-02-21 20:26:42 -0800","San Francisco, CA"
569351147930169344,"negative","Late Flight","United","kevinforgoogle","@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv","","2015-02-21 20:21:06 -0800","San Francisco, CA"
569350924633812992,"negative","Bad Flight","United","kevinforgoogle","@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm","","2015-02-21 20:20:13 -0800","San Francisco, CA"
569349932131487744,"negative","Late Flight","United","kreespa","@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available","","2015-02-21 20:16:16 -0800","Little Rhody"
569349274049368064,"neutral","","United","c4pyro","@united I see several economy plus can you put us in those. We don't have to be seated together","","2015-02-21 20:13:39 -0800",""
569347118034501632,"positive","","United","dHowITzr","@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy)","","2015-02-21 20:05:05 -0800","Toronto, Canada"
569346431833673728,"neutral","","United","JimStarkBalla","@united I see you coming to get me and @AggieMensGolf in Hawaii! #12thMan http://t.co/G8DKa3Edhf","[21.32911863, -157.91749165]","2015-02-21 20:02:21 -0800","Htown"
569346420139905024,"negative","Customer Service Issue","United","ambersings","@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!","","2015-02-21 20:02:19 -0800","New York"
569345701487906816,"negative","Cancelled Flight","United","kimbatronic","@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?","","2015-02-21 19:59:27 -0800","San Francisco"
569344598482546688,"negative","Customer Service Issue","United","ralonG2013","@United also ran out of water and refused service #costumerservice #legit #jk","","2015-02-21 19:55:04 -0800","just living the dream "
569343661063823360,"neutral","","United","aushianya","@united I have a question","","2015-02-21 19:51:21 -0800",""
569343186046332928,"negative","Bad Flight","United","tech_henrywong","@United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney","","2015-02-21 19:49:28 -0800","Greater Seattle Area"
569342888615620608,"negative","Flight Booking Problems","United","independentid","@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?","","2015-02-21 19:48:17 -0800","Vancouver, Canada"
569342670184648704,"neutral","","United","c4pyro","@united I see two flights with two seats in the morning can we get on those","","2015-02-21 19:47:25 -0800",""
569342220534288384,"negative","Bad Flight","United","ScottyNeuman","@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united","","2015-02-21 19:45:37 -0800","Montana, God's country
"
569341769114128384,"negative","Flight Attendant Complaints","United","suntoshi","@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies","","2015-02-21 19:43:50 -0800","Bedford, Nh"
569340749466226688,"negative","Late Flight","United","mesapuyo","@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.","","2015-02-21 19:39:47 -0800","Washington-Vancouver-Medellín"
569340645023698944,"negative","Late Flight","United","Chunkingtonchad","@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards","","2015-02-21 19:39:22 -0800",""
569340200934969344,"neutral","","United","c4pyro","@united we will be at the airport first thing in the morning","","2015-02-21 19:37:36 -0800",""
569340120790233088,"negative","Bad Flight","United","MMMarketing2014","@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat","","2015-02-21 19:37:17 -0800","#Westford #marketing "
569339467615506432,"negative","Flight Attendant Complaints","United","MMMarketing2014","@united well this one missed the mark.  She was in a snit from the minute I stepped up to the counter","","2015-02-21 19:34:41 -0800","#Westford #marketing "
569339181136113664,"neutral","","United","c4pyro","@united Doesn't have to be same flight 2 and 2 will work also","","2015-02-21 19:33:33 -0800",""
569339072805797888,"negative","Flight Attendant Complaints","United","D4Duskes","@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan","","2015-02-21 19:33:07 -0800","Montreal"
569338724787593216,"negative","Late Flight","United","mesapuyo","@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed","[38.95801195, -77.44365722]","2015-02-21 19:31:44 -0800","Washington-Vancouver-Medellín"
569338441172983808,"negative","Can't Tell","United","MattySags","@united please get me off this plane #UA57","","2015-02-21 19:30:36 -0800","New York, NY"
569338341306572800,"neutral","","United","CoachMcRoberts","@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.","","2015-02-21 19:30:13 -0800","Oxford, MS"
569338032572116992,"neutral","","United","jackiehoglund","@united traveling with 3 young kids!! Chose our original flights for a reason.","","2015-02-21 19:28:59 -0800","Boston, MA"
569337969233887232,"negative","Can't Tell","United","jackiehoglund","@united have since dropped to 2 layovers but still not acceptable.","","2015-02-21 19:28:44 -0800","Boston, MA"
569337916872220672,"negative","Bad Flight","United","jackiehoglund","@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?","","2015-02-21 19:28:31 -0800","Boston, MA"
569337916125798400,"negative","Late Flight","United","mesapuyo","@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD.  #failed","[38.93770157, -77.4551004]","2015-02-21 19:28:31 -0800","Washington-Vancouver-Medellín"
569337830184345600,"negative","Late Flight","United","jackiehoglund","@united not completely.  Our flight was changed in July but we never received notification.","","2015-02-21 19:28:11 -0800","Boston, MA"
569337170210607104,"neutral","","United","c4pyro","@united are there any upgrades avail to get us all on the same flight","","2015-02-21 19:25:33 -0800",""
569336402401472512,"negative","Cancelled Flight","United","Colettod","@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags","","2015-02-21 19:22:30 -0800","Ottawa, ON"
569336252597731328,"negative","Lost Luggage","United","Colettod","@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw","","2015-02-21 19:21:55 -0800","Ottawa, ON"
569336095411965952,"negative","Customer Service Issue","United","ssegraves","@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.","","2015-02-21 19:21:17 -0800","PDX / LGA / TXL / ✈"
569335779371003904,"positive","","United","c4pyro","@united so is that two seats avail so far for us.","","2015-02-21 19:20:02 -0800",""
569335521752715264,"negative","Can't Tell","United","21stCenturyMom","@united has once again earned a place as the worst airline in the business","","2015-02-21 19:19:00 -0800",""
569334462292434944,"neutral","","United","ntrogers","@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?","","2015-02-21 19:14:48 -0800",""
569333972452265984,"negative","Customer Service Issue","United","Jo_Frost","@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?","","2015-02-21 19:12:51 -0800","Global"
569332961813753856,"negative","Bad Flight","United","IssenSvensson","@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.","","2015-02-21 19:08:50 -0800","Sweden"
569332086345220096,"negative","Can't Tell","United","gwen1013","@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff","","2015-02-21 19:05:21 -0800","New Haven, CT"
569332072185249792,"negative","Late Flight","United","danklein2112","@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight","","2015-02-21 19:05:18 -0800",""
569331162897739776,"negative","Can't Tell","United","stevestillalive","@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for","[37.61839686, -122.38751]","2015-02-21 19:01:41 -0800","San Diego, CA"
569331021163814912,"negative","Late Flight","United","TimBouhour","@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much","","2015-02-21 19:01:07 -0800","Raleigh, NC"
569330919020093440,"neutral","","United","patrick_maness","@united After all I have been through on this trip, can you get me on another airline home?","","2015-02-21 19:00:43 -0800","Rhode Island"
569330683623186432,"negative","Cancelled Flight","United","keithdunn","@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.","","2015-02-21 18:59:47 -0800","arlington, va"
569330646901895168,"negative","longlines","United","stevestillalive","@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying","[37.61926072, -122.38812564]","2015-02-21 18:59:38 -0800","San Diego, CA"
569330115114627072,"negative","Flight Attendant Complaints","United","ZachAlpert","@united it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm.","","2015-02-21 18:57:31 -0800","Chicago, IL"
569330006985347072,"negative","Can't Tell","United","Sean_Stamos","@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..","","2015-02-21 18:57:05 -0800","Coastal"
569329401122426880,"negative","Bad Flight","United","tarlonious","@united I'd really like to get off of this plane now.","","2015-02-21 18:54:41 -0800",""
569329378061979648,"negative","Late Flight","United","Sean_Stamos","@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics","","2015-02-21 18:54:36 -0800","Coastal"
569328755409326080,"negative","Bad Flight","United","patrickbeiers","@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.","","2015-02-21 18:52:07 -0800","ORLANDO, FL"
569328128310403072,"negative","Flight Attendant Complaints","United","MMMarketing2014","@united Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs","","2015-02-21 18:49:38 -0800","#Westford #marketing "
569328072027189248,"negative","Flight Attendant Complaints","United","patrick_maness","@united My contact stuff is in the bag and I'm legally blind. This is so messed up.","","2015-02-21 18:49:24 -0800","Rhode Island"
569327949553520640,"negative","Lost Luggage","United","patrick_maness","@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.","","2015-02-21 18:48:55 -0800","Rhode Island"
569327646917537792,"negative","Customer Service Issue","United","FarmerFlo","@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!","","2015-02-21 18:47:43 -0800","Cheltenham"
569326940252991488,"negative","Can't Tell","United","patrick_maness","@united Tell me that you're at least going to cover a room and get me out of here.","","2015-02-21 18:44:54 -0800","Rhode Island"
569326818697871360,"negative","Bad Flight","United","patrick_maness","@united OMG!!! you just bumped me off the last flight. Can this get any worse.","","2015-02-21 18:44:25 -0800","Rhode Island"
569325988921810944,"negative","Can't Tell","United","niais","@united Which just speaks to basically the worst designed web system ever.","","2015-02-21 18:41:07 -0800","Austin, TX"
569325844906115072,"negative","Flight Booking Problems","United","niais","@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr"".","","2015-02-21 18:40:33 -0800","Austin, TX"
569325061892481024,"negative","Flight Attendant Complaints","United","throthra","@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks","","2015-02-21 18:37:26 -0800",""
569324295635247104,"neutral","","United","Manda_Bear_143","@united U blow","","2015-02-21 18:34:24 -0800","401 SK"
569323727818657792,"negative","Bad Flight","United","hadAbadWeek","@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa","","2015-02-21 18:32:08 -0800",""
569323015550296064,"negative","Cancelled Flight","United","hsimpson100","@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!","","2015-02-21 18:29:19 -0800","Belfast/Boston"
569322657822285824,"negative","Flight Attendant Complaints","United","throthra","@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick","","2015-02-21 18:27:53 -0800",""
569322456776892416,"negative","Customer Service Issue","United","MaxAbrahms",".@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.","","2015-02-21 18:27:05 -0800","Boston, MA"
569322372995551232,"neutral","","United","BryceHuffman","@united what's the best way to get your tickets? Print off at home or go to check in desk?","","2015-02-21 18:26:45 -0800","Saskatchewan "
569321739093614592,"negative","Cancelled Flight","United","leahgenise","@united Pay for my hotel.... I'm a broke student #help","","2015-02-21 18:24:14 -0800",""
569321654842564608,"negative","Late Flight","United","c4pyro","@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help","","2015-02-21 18:23:54 -0800",""
569320594400874496,"negative","Customer Service Issue","United","MMMarketing2014","@united what a nightmare!!  Both sides of my flights are a disaster!  At Houston getting attitude cuz I was sent to ticket counter","","2015-02-21 18:19:41 -0800","#Westford #marketing "
569319928815202304,"negative","Can't Tell","United","JSJ35","@united you're terrible.","","2015-02-21 18:17:03 -0800","Blue Area of the Moon"
569319239900725248,"negative","Lost Luggage","United","StephanieCarvin","@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!","","2015-02-21 18:14:18 -0800","Ottawa, Canada"
569319188528963584,"negative","Customer Service Issue","United","cbtadvisors","@united Anyone there? Did you read my DM?","","2015-02-21 18:14:06 -0800","Cambridge, MA, USA"
569319046790819840,"positive","","United","absfine","@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!","","2015-02-21 18:13:32 -0800",""
569318947729887232,"negative","Bad Flight","United","patrickbeiers","@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out","","2015-02-21 18:13:09 -0800","ORLANDO, FL"
569318589817364480,"negative","Late Flight","United","yajur","@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.","","2015-02-21 18:11:43 -0800","Chicago"
569318505755103232,"negative","Late Flight","United","tarlonious","@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc","","2015-02-21 18:11:23 -0800",""
569318432648273920,"negative","Customer Service Issue","United","jackiehoglund","@united trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!","","2015-02-21 18:11:06 -0800","Boston, MA"
569317718886903808,"neutral","","United","JoeRychalsky","@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL","","2015-02-21 18:08:16 -0800","Wilmington, Delaware"
569316673942990848,"negative","Lost Luggage","United","richardtitus","@united nope I gave up - maybe they'll deliver it","","2015-02-21 18:04:07 -0800","San Francisco, California"
569316547673526272,"positive","","United","Mumon7","@united Thanks for the upgrade- please try to get my company to approve more business class travel.","","2015-02-21 18:03:37 -0800","Vancouver, WA"
569316508352045056,"negative","Late Flight","United","ZachAlpert","@united more and more delays! No CS help at all! No notifications!","","2015-02-21 18:03:27 -0800","Chicago, IL"
569316417226600448,"negative","Late Flight","United","tarlonious","@united and waiting","","2015-02-21 18:03:05 -0800",""
569316018230677504,"negative","Late Flight","United","micp3208","@united hoping there is a spare a/c for 1171 tomorrow!  Have a ship to board!  The sched aircraft is delayed from previous flts.","","2015-02-21 18:01:30 -0800","Ocean, NJ"
569315878828949504,"positive","","United","mrskmwatkins","@united Hubby made it by the skin of his teeth!   :)","","2015-02-21 18:00:57 -0800","Philly Burbs"
569315664156069888,"negative","Late Flight","United","JeremyPress1","@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.","","2015-02-21 18:00:06 -0800",""
569314329276715008,"negative","Lost Luggage","United","SoulFreeDreams","@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution","","2015-02-21 17:54:48 -0800","Columbus,Ohio"
569313492894752768,"negative","Can't Tell","United","SoulFreeDreams","@united is the worst","","2015-02-21 17:51:28 -0800","Columbus,Ohio"
569312077954854912,"negative","Late Flight","United","tarlonious","@united still waiting","","2015-02-21 17:45:51 -0800",""
569310731486699520,"negative","Can't Tell","United","EYA10","@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not","","2015-02-21 17:40:30 -0800",""
569310717393944576,"negative","Late Flight","United","ericjramsey","@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH","[38.95638224, -77.43898845]","2015-02-21 17:40:26 -0800","Washington, DC"
569310253315174400,"neutral","","United","jyotipethe","@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?","","2015-02-21 17:38:36 -0800","Austin, Tx"
569310249859080192,"negative","Bad Flight","United","damahoff","@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue","","2015-02-21 17:38:35 -0800","Milwaukee, WI"
569310115377102848,"negative","Customer Service Issue","United","aaron_lawlor","@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.","","2015-02-21 17:38:03 -0800","Vernon Hills, IL"
569309623825670144,"neutral","","United","MarkKostka1","@united any plans of restating nonstop service between IAD and South Florida?  We miss our flights to FLL.","","2015-02-21 17:36:06 -0800",""
569309296023998464,"negative","longlines","United","ZachAlpert","@united instead of be told when we board, we have to wait for the emails telling us about the delays.","","2015-02-21 17:34:48 -0800","Chicago, IL"
569308775435390976,"negative","Bad Flight","United","damahoff","@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.","","2015-02-21 17:32:43 -0800","Milwaukee, WI"
569308255966666752,"neutral","","United","gwen1013","@united following","","2015-02-21 17:30:40 -0800","New Haven, CT"
569308224551309312,"negative","Flight Attendant Complaints","United","damahoff","@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would","","2015-02-21 17:30:32 -0800","Milwaukee, WI"
569308168364425216,"neutral","","United","idontbesoft","@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled","","2015-02-21 17:30:19 -0800",""
569307607007150080,"negative","Lost Luggage","United","maxcotter","@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.","","2015-02-21 17:28:05 -0800","toronto"
569307466896424960,"negative","Customer Service Issue","United","lala0178","@united I sent a PM over two weeks ago and have heard nothing!  #horribleservice #unitedsucks","","2015-02-21 17:27:31 -0800","pensacola"
569307047285690368,"negative","Flight Booking Problems","United","majacgray","@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta","","2015-02-21 17:25:51 -0800","Brooklyn, NY"
569306599577112576,"positive","","United","Pseudonymous","@united thank you! Excited to be working with you guys!","","2015-02-21 17:24:05 -0800",""
569306302964506624,"neutral","","United","Colettod","@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU","","2015-02-21 17:22:54 -0800","Ottawa, ON"
569305546819571712,"neutral","","United","c4pyro","@united It appears there are six flights to Calgary tomorrow is this correct?","","2015-02-21 17:19:54 -0800",""
569304100048912384,"negative","Customer Service Issue","United","tarlonious","@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems","","2015-02-21 17:14:09 -0800",""
569303395460259840,"negative","Customer Service Issue","United","Jo_Frost","@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.","","2015-02-21 17:11:21 -0800","Global"
569302758018420736,"negative","Lost Luggage","United","getpatrick",".@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines","[0.0, 0.0]","2015-02-21 17:08:49 -0800","Montreal, Quebec CA"
569302599591022592,"neutral","","United","Jo_Frost","@united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?","","2015-02-21 17:08:11 -0800","Global"
569302568020549632,"neutral","","United","c4pyro","@united is there another airport closer to Calgary we can fly out of tomorrow.","","2015-02-21 17:08:04 -0800",""
569302490421833728,"negative","Late Flight","United","tarlonious","@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.","","2015-02-21 17:07:45 -0800",""
569302005111508992,"negative","Lost Luggage","United","hannahcbeck","@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.","[35.07067492, -80.7899648]","2015-02-21 17:05:49 -0800","Hoboken, NJ"
569301951478935552,"neutral","","United","BethRunsDisney","@united Yes. About an hour after landing.","","2015-02-21 17:05:37 -0800","NYC"
569301745219850240,"negative","Late Flight","United","Randy_King_SF","@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies","","2015-02-21 17:04:47 -0800","San Francisco, CA"
569300959911768064,"negative","Customer Service Issue","United","seansegal","@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?","","2015-02-21 17:01:40 -0800",""
569300431412850688,"neutral","","United","CoachMcRoberts","@united On flight 1220 right now...","","2015-02-21 16:59:34 -0800","Oxford, MS"
569300135328530432,"neutral","","United","CoachMcRoberts","@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in","","2015-02-21 16:58:24 -0800","Oxford, MS"
569299492127842304,"negative","Late Flight","United","Randy_King_SF","@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest","","2015-02-21 16:55:50 -0800","San Francisco, CA"
569299401643917312,"negative","Late Flight","United","cbtadvisors","@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.","","2015-02-21 16:55:29 -0800","Cambridge, MA, USA"
569298744337788928,"negative","Cancelled Flight","United","lowenberg","@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area","","2015-02-21 16:52:52 -0800",""
569298712247312384,"neutral","","United","gwen1013","@united hoping to get out earlier than 2/23 (only phone option) or assistance with hotel.","","2015-02-21 16:52:44 -0800","New Haven, CT"
569298251418959872,"negative","Cancelled Flight","United","leahgenise","@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!","","2015-02-21 16:50:54 -0800",""
569298147144556544,"negative","Customer Service Issue","United","gwen1013","@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.","","2015-02-21 16:50:29 -0800","New Haven, CT"
569297162795937792,"neutral","","United","atom_burke","@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines","","2015-02-21 16:46:35 -0800","New York, NY"
569296784922578944,"negative","Late Flight","United","Angela_Saurine","@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!","[43.60417384, -110.7362561]","2015-02-21 16:45:05 -0800","Sydney, Australia"
569296585697464320,"negative","Late Flight","United","CoachMcRoberts","@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks","","2015-02-21 16:44:17 -0800","Oxford, MS"
569296356143050752,"negative","longlines","United","ScottyNeuman","@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.","[39.85760174, -104.66669625]","2015-02-21 16:43:22 -0800","Montana, God's country
"
569296055478722560,"negative","Lost Luggage","United","maxcotter","@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!","","2015-02-21 16:42:11 -0800","toronto"
569295556729823232,"negative","Bad Flight","United","flyinhoc1","@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?","","2015-02-21 16:40:12 -0800",""
569294326259253248,"negative","Late Flight","United","ByronJ","Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.","","2015-02-21 16:35:19 -0800","Foster City, CA"
569293965448458240,"negative","Bad Flight","United","DJTouf","@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.","","2015-02-21 16:33:52 -0800","Buffalo, NY"
569293296872222720,"negative","Late Flight","United","HPStorageGuy","@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.","","2015-02-21 16:31:13 -0800","Boise"
569293295655866368,"negative","Can't Tell","United","JSJ35","@united never again.","","2015-02-21 16:31:13 -0800","Blue Area of the Moon"
569292823805042688,"positive","","United","minion444","@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR","[26.07294988, -80.14147128]","2015-02-21 16:29:20 -0800","Central NJ"
569291447377137664,"neutral","","United","jbishop309","@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?","","2015-02-21 16:23:52 -0800",""
569289995749494784,"negative","Flight Booking Problems","United","thatchickmaggie","@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.","","2015-02-21 16:18:06 -0800","Washington, DC"
569289573395800064,"negative","Customer Service Issue","United","bartha75","@united  your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest","[0.0, 0.0]","2015-02-21 16:16:25 -0800","san diego"
569287656607100928,"negative","Bad Flight","United","ExplodingGreen","@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.","","2015-02-21 16:08:48 -0800","Portland, Oregon"
569287433008754688,"positive","","United","michaelmcd","@united that's great! pls let me know when u start!","","2015-02-21 16:07:55 -0800","Beijing | Los Angeles"
569287399131389952,"neutral","","United","Abdelati786","@united @ehsanisMpowered lmfao","","2015-02-21 16:07:47 -0800","Heart of America"
569287318898495488,"negative","Flight Attendant Complaints","United","hadAbadWeek","@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.","","2015-02-21 16:07:28 -0800",""
569286569548320768,"negative","Flight Attendant Complaints","United","luko","@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed","","2015-02-21 16:04:29 -0800","Pittsburgh"
569285045401178112,"negative","Can't Tell","United","JSJ35","@united sucks.","","2015-02-21 15:58:26 -0800","Blue Area of the Moon"
569283956484415488,"negative","Cancelled Flight","United","lowenberg","@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?","","2015-02-21 15:54:06 -0800",""
569283845985427456,"negative","Can't Tell","United","annnnge","@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!","","2015-02-21 15:53:40 -0800","☁️"
569283511192051712,"negative","longlines","United","gwen1013","@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.","","2015-02-21 15:52:20 -0800","New Haven, CT"
569282692014977024,"neutral","","United","JSJ35","@united where's the crew for ua748?","","2015-02-21 15:49:05 -0800","Blue Area of the Moon"
569282312203997184,"positive","","United","jimccooper","@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD","","2015-02-21 15:47:34 -0800",""
569281144186908672,"negative","Can't Tell","United","ZachAlpert","@united quality work going on here. http://t.co/9xbO5daKaK","","2015-02-21 15:42:56 -0800","Chicago, IL"
569281033365037056,"negative","Lost Luggage","United","hannahcbeck","@united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed","[35.00096266, -80.87374938]","2015-02-21 15:42:29 -0800","Hoboken, NJ"
569280669593038848,"negative","Can't Tell","United","MaxAbrahms","@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.","","2015-02-21 15:41:03 -0800","Boston, MA"
569280157678071808,"negative","Customer Service Issue","United","hannahcbeck","@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.","[35.00595547, -80.89437239]","2015-02-21 15:39:00 -0800","Hoboken, NJ"
569279586921353216,"negative","Bad Flight","United","EYA10","@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.","","2015-02-21 15:36:44 -0800",""
569278858123300864,"positive","","United","SmallMol","@united I see. Thanks for explaining.","","2015-02-21 15:33:51 -0800","A Californian in London"
569278347441799168,"negative","Customer Service Issue","United","gerryrard","@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212","","2015-02-21 15:31:49 -0800","New York City"
569278020441284608,"negative","Customer Service Issue","United","MaxAbrahms","@united If you follow me I will DM you my phone # which you can call.","","2015-02-21 15:30:31 -0800","Boston, MA"
569277733416513536,"positive","","United","SmallMol","@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.","","2015-02-21 15:29:22 -0800","A Californian in London"
569276854458310656,"positive","","United","WendyJaccard","@united Yes, they did. Must have fixed the broken ramp. Thanks!","","2015-02-21 15:25:53 -0800","Virginia/Metro Washington, DC"
569276415927037952,"negative","Late Flight","United","kevinforgoogle","@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline","","2015-02-21 15:24:08 -0800","San Francisco, CA"
569276207696453632,"positive","","United","untalMontfort","@united thanks","[19.43010575, -99.18988829]","2015-02-21 15:23:19 -0800","Mexico City, Mexico"
569275566077165568,"neutral","","United","SallyM0nster","@united hey, I missed my outbound flight - can I still use my return ticket?","","2015-02-21 15:20:46 -0800","Muswell Hill"
569275476642013184,"negative","Lost Luggage","United","keykeydoodle","@united says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!","","2015-02-21 15:20:24 -0800","Wonderland"
569275466936397824,"negative","longlines","United","davidblevine","@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!","","2015-02-21 15:20:22 -0800","What day is it?"
569275430311751680,"negative","Late Flight","United","kevinforgoogle","@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx","","2015-02-21 15:20:13 -0800","San Francisco, CA"
569275000232013824,"negative","Lost Luggage","United","keykeydoodle","@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!","","2015-02-21 15:18:31 -0800","Wonderland"
569274801388425216,"negative","Can't Tell","United","ZachAlpert","@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.","","2015-02-21 15:17:43 -0800","Chicago, IL"
569274618428526592,"neutral","","United","jamescalderwood","@united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz","[0.0, 0.0]","2015-02-21 15:17:00 -0800","South Australia"
569274001173979136,"negative","Lost Luggage","United","Far3TheeWell","@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?","","2015-02-21 15:14:33 -0800",""
569273451564785664,"negative","Flight Booking Problems","United","carolinepqrst","@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.","","2015-02-21 15:12:22 -0800","Austin, TX"
569273298325864448,"neutral","","United","mrskmwatkins","@united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...","","2015-02-21 15:11:45 -0800","Philly Burbs"
569273251186286592,"neutral","","United","GreenkidspenWRA","@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","","2015-02-21 15:11:34 -0800","Grimsby - UK"
569272738826694656,"negative","Can't Tell","United","luko","@united you have a culture issue","","2015-02-21 15:09:32 -0800","Pittsburgh"
569272664344428544,"negative","Customer Service Issue","United","Keels2515","@united rep wouldn't rebook. This is such a waste of time and poor communication","","2015-02-21 15:09:14 -0800","Raleigh, NC"
569272359334453248,"negative","Late Flight","United","loracle","@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!","","2015-02-21 15:08:01 -0800","California"
569271943188209664,"negative","Flight Attendant Complaints","United","luko","@united employees almost seem happy when delivery terrible customer service.","","2015-02-21 15:06:22 -0800","Pittsburgh"
569271561481531392,"neutral","","United","BekeAbe","@united can I get your service desk # at IAD?","","2015-02-21 15:04:51 -0800","Gooner"
569270012894060544,"negative","Cancelled Flight","United","lowenberg","@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather??  Backup planes??","","2015-02-21 14:58:42 -0800",""
569269140386488320,"positive","","United","eotoro","@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!","","2015-02-21 14:55:14 -0800","iPhone: 0.000000,0.000000"
569267323330129920,"negative","Customer Service Issue","United","SmallMol","@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!","","2015-02-21 14:48:01 -0800","A Californian in London"
569264951401054208,"negative","Cancelled Flight","United","jimbradshaw4","@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost","","2015-02-21 14:38:35 -0800",""
569264912695840768,"negative","Customer Service Issue","United","hoozsah","@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United","","2015-02-21 14:38:26 -0800",""
569264736455536640,"negative","Cancelled Flight","United","jimbradshaw4","@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2","","2015-02-21 14:37:44 -0800",""
569262680965402624,"negative","longlines","United","joshanon","@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?","","2015-02-21 14:29:34 -0800","San Francisco, CA"
569262631258705920,"neutral","","United","bradleycfox","@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!","","2015-02-21 14:29:22 -0800","Seattle, WA / 36,000 feet"
569261989735718912,"negative","Damaged Luggage","United","untalMontfort","@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?","[19.41622708, -99.16143525]","2015-02-21 14:26:49 -0800","Mexico City, Mexico"
569261791928315904,"negative","Can't Tell","United","pongchmp","@united just filled it out. Hope someone responds before we book our next trip.","","2015-02-21 14:26:02 -0800",""
569261737037455360,"negative","Cancelled Flight","United","scottychadwick","@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke","","2015-02-21 14:25:49 -0800",""
569261495449595904,"negative","Customer Service Issue","United","apopnj01","@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint","","2015-02-21 14:24:51 -0800","USA"
569261077877248000,"neutral","","United","travelmanphil","@united give me an email address and I'll send the actually screen shot to you.","","2015-02-21 14:23:11 -0800","Dallas, TX"
569261063406882816,"negative","Flight Booking Problems","United","apopnj01","@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none","","2015-02-21 14:23:08 -0800","USA"
569260922365063168,"neutral","","United","school_tales","@united also checked email you have on file for me and it is correct","","2015-02-21 14:22:34 -0800","midwest and sometimes Spain"
569260366221348864,"negative","Customer Service Issue","United","school_tales","@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing","","2015-02-21 14:20:22 -0800","midwest and sometimes Spain"
569259694906220544,"negative","Customer Service Issue","United","jcharvardapp","@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor","","2015-02-21 14:17:42 -0800",""
569259688887492608,"negative","Customer Service Issue","United","nicc1217","@united how long does it take to get a response from your customer service about a complaint done through email?","","2015-02-21 14:17:40 -0800","Boston MA"
569259575800569856,"negative","Can't Tell","United","jcharvardapp","@united no bag tagging, led to many people backing up the aisle to front with bags","","2015-02-21 14:17:13 -0800",""
569259442547470336,"negative","Flight Attendant Complaints","United","jcharvardapp","@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers","","2015-02-21 14:16:42 -0800",""
569259272556535808,"negative","Bad Flight","United","jcharvardapp","@united allowing passengers on my flight to block exit of plane","","2015-02-21 14:16:01 -0800",""
569259186711764992,"negative","Flight Attendant Complaints","United","jcharvardapp","@united no wheelchairs","","2015-02-21 14:15:41 -0800",""
569259152746221568,"negative","Can't Tell","United","jcharvardapp","@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance","","2015-02-21 14:15:32 -0800",""
569259056956727296,"negative","Late Flight","United","BVSCAPE","@united the nightmare continues... http://t.co/TsvgbrL15f","","2015-02-21 14:15:10 -0800",""
569258900228190208,"negative","Customer Service Issue","United","jcharvardapp","@united this team added 30 mins on turnaround","","2015-02-21 14:14:32 -0800",""
569258454633701376,"positive","","United","jcharvardapp","@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations","","2015-02-21 14:12:46 -0800",""
569258100324048896,"negative","Customer Service Issue","United","ralonG2013","@united call wait times are over 20 minutes and airport wait times are longer","","2015-02-21 14:11:22 -0800","just living the dream "
569258013950808064,"positive","","United","IanJolicoeur","@united thanks, we did.","","2015-02-21 14:11:01 -0800",""
569257932908470272,"negative","Customer Service Issue","United","ralonG2013","@united yes, I've been waiting for four hours and no one has been able to help me.","","2015-02-21 14:10:42 -0800","just living the dream "
569257818789978112,"positive","","United","KristinMcNeil","@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines","","2015-02-21 14:10:14 -0800","Minnesota, USA"
569257540023951360,"negative","Late Flight","United","gorgeousjack","@united we are sitting on the runway for 2 hours! It is ridiculous!!","","2015-02-21 14:09:08 -0800","GORGEOUS UNIVERSE"
569257033972604928,"negative","Customer Service Issue","United","GregKuroda","@united, no, your service here pretty much ruined my day, but thanks for the weak attempt","","2015-02-21 14:07:07 -0800","The Garden State"
569256471046823936,"negative","Bad Flight","United","ABBaitCo","@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection","","2015-02-21 14:04:53 -0800","Bethlehem, PA"
569256434736746496,"negative","Can't Tell","United","9kenny5","@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?","","2015-02-21 14:04:44 -0800","England"
569256307045179392,"negative","Bad Flight","United","yajur","@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW","","2015-02-21 14:04:14 -0800","Chicago"
569256055781240832,"negative","Customer Service Issue","United","kenzieellis","@united please don't take my membership away :(","","2015-02-21 14:03:14 -0800",""
569253414971899904,"negative","Cancelled Flight","United","MeganStorey415","@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.","","2015-02-21 13:52:45 -0800",""
569253382898126848,"negative","Flight Attendant Complaints","United","TimBouhour","@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!","","2015-02-21 13:52:37 -0800","Raleigh, NC"
569253285015752704,"neutral","","United","PalenMcDermott","@united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF","","2015-02-21 13:52:14 -0800",""
569253190551498752,"negative","Bad Flight","United","MeganStorey415","@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?","","2015-02-21 13:51:51 -0800",""
569252801802592256,"positive","","United","PalenMcDermott","@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!","","2015-02-21 13:50:18 -0800",""
569252759087685632,"negative","Customer Service Issue","United","school_tales","@united yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”","","2015-02-21 13:50:08 -0800","midwest and sometimes Spain"
569252732940320768,"negative","Bad Flight","United","MeganStorey415","@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L","","2015-02-21 13:50:02 -0800",""
569251080598478848,"positive","","United","alicekeeler","So appreciated! @united","","2015-02-21 13:43:28 -0800","Fresno, CA"
569250623427780608,"positive","","United","nyc2theworld","@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.","","2015-02-21 13:41:39 -0800","One of the C-gates at EWR."
569250015752749056,"positive","","United","SoSickOfBallin","@united No problem just follow me back so I can! Thank you!","","2015-02-21 13:39:14 -0800",""
569249933271965696,"negative","Customer Service Issue","United","Keels2515","@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault","","2015-02-21 13:38:54 -0800","Raleigh, NC"
569249783216537600,"negative","Cancelled Flight","United","Keels2515","@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone","","2015-02-21 13:38:19 -0800","Raleigh, NC"
569249769421295616,"negative","Can't Tell","United","ralonG2013","@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.","","2015-02-21 13:38:15 -0800","just living the dream "
569249493264289792,"positive","","United","PalenMcDermott","@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!","","2015-02-21 13:37:09 -0800",""
569249416462409728,"negative","Customer Service Issue","United","dlm_3","@united not sure why u call it customer care.  Should be customer we don't care","","2015-02-21 13:36:51 -0800","Global"
569249223897526272,"negative","Cancelled Flight","United","NoahLocke","@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.","","2015-02-21 13:36:05 -0800","Madison, WI"
569248898071580672,"negative","Can't Tell","United","jorge_guajardo","@united I fly @AmericanAir normally.  This doesn't happen to me with them.  I'll let your flyers provide their own feedback. Thank you.","","2015-02-21 13:34:48 -0800","Washington, DC"
569248843532886016,"positive","","United","heygorgevents","@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!","","2015-02-21 13:34:35 -0800","Grand Rapids, Michigan"
569248000456970240,"negative","Bad Flight","United","ABBaitCo","@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail","","2015-02-21 13:31:14 -0800","Bethlehem, PA"
569247579692781568,"neutral","","United","EbolaOutbreakUS","@united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw","","2015-02-21 13:29:33 -0800",""
569247182337019904,"positive","","United","smithnr","@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.","","2015-02-21 13:27:59 -0800","31.790466, -85.971558"
569247029446119424,"negative","Can't Tell","United","pongchmp","@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain","","2015-02-21 13:27:22 -0800",""
569246786440830976,"negative","Lost Luggage","United","thebadvillain","@united great job losing one of my six bags on a direct flight.  Don't know how you manage to do it.","","2015-02-21 13:26:24 -0800",""
569245240336330752,"negative","Customer Service Issue","United","GregKuroda","@united the worst customer service in Denver.","","2015-02-21 13:20:16 -0800","The Garden State"
569244295921692672,"negative","Bad Flight","United","MeganStorey415","@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ","","2015-02-21 13:16:30 -0800",""
569244202225307648,"neutral","","United","9kenny5","@united So what's allowed or what's not allowed to be carried in my checked baggage?","","2015-02-21 13:16:08 -0800","England"
569244201021362176,"negative","Late Flight","United","SomuchWhit","@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse","","2015-02-21 13:16:08 -0800",""
569243889011281920,"negative","Flight Attendant Complaints","United","SomuchWhit","@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals","","2015-02-21 13:14:53 -0800",""
569243676594941952,"negative","Can't Tell","United","LisaKothari","@united No wonder the cabin is filthy. #badservice","[37.61782989, -122.39172299]","2015-02-21 13:14:03 -0800","Seattle WA"
569243519652470784,"negative","Flight Attendant Complaints","United","LisaKothari","@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice","[37.61761896, -122.39164663]","2015-02-21 13:13:25 -0800","Seattle WA"
569243270745866240,"negative","Can't Tell","United","justleon","@united I need #United to be a better airline!!","","2015-02-21 13:12:26 -0800","New York City"
569242387878428672,"negative","Cancelled Flight","United","cryfshr","@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me","","2015-02-21 13:08:55 -0800","America"
569242111100514304,"neutral","","United","AndrewMcDublin","@united I haven't booked yet, I'm asking before I book","","2015-02-21 13:07:49 -0800",""
569242047917502464,"positive","","United","ThatsVy","@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!","","2015-02-21 13:07:34 -0800","SoCal"
569242037968445440,"negative","Can't Tell","United","LisaKothari","@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice","","2015-02-21 13:07:32 -0800","Seattle WA"
569241682283081728,"negative","Bad Flight","United","LisaKothari","@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!","","2015-02-21 13:06:07 -0800","Seattle WA"
569240866684071936,"positive","","United","PalenMcDermott","@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx","","2015-02-21 13:02:53 -0800",""
569239939776274432,"neutral","","United","nyc2theworld","@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?","","2015-02-21 12:59:12 -0800","One of the C-gates at EWR."
569239293429833728,"negative","Bad Flight","United","JoeSchmuck","@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.","","2015-02-21 12:56:38 -0800","San Francisco"
569238938042421248,"negative","Cancelled Flight","United","rpgibson8589","@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes","","2015-02-21 12:55:13 -0800","Rochester NY"
569238148032671744,"neutral","","United","AndrewMcDublin","@united correct?  What's correct?  Sorry I'm lost","","2015-02-21 12:52:05 -0800",""
569237947033255936,"negative","Customer Service Issue","United","TheBarnesology","@united that's a crazy long form! You need something other than a video?","[40.72476892, -74.09204213]","2015-02-21 12:51:17 -0800","Houston, TX"
569237356622024704,"negative","Can't Tell","United","AviNewYork","@united I hope not to see the same issue on my return flight tomorrow","[18.47066766, -68.40014139]","2015-02-21 12:48:56 -0800",""
569236834783342592,"negative","Cancelled Flight","United","AngelikaGiatras","@united flight just Cancelled Flightled. This is ridiculous","","2015-02-21 12:46:51 -0800","Chicago, IL"
569236060615667712,"neutral","","United","AndrewMcDublin","@united I'm flying UA but *G with A3","","2015-02-21 12:43:47 -0800",""
569235954789015552,"negative","Customer Service Issue","United","screamingbrat","@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins","","2015-02-21 12:43:22 -0800","new york, baby"
569235062862036992,"neutral","","United","setfive","@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?","","2015-02-21 12:39:49 -0800","Central Sq. Cambridge, MA"
569234592420331520,"positive","","United","elmoray","@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.","","2015-02-21 12:37:57 -0800","Forest Grove, OR"
569233531483918336,"negative","Customer Service Issue","United","smithnr","@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta","","2015-02-21 12:33:44 -0800","31.790466, -85.971558"
569233434423353344,"neutral","","United","c4pyro","@united Home is Calgary can you get us there without the added expense of accommodations and meals.","","2015-02-21 12:33:21 -0800",""
569233335915925504,"negative","Can't Tell","United","elmoray","@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.","","2015-02-21 12:32:57 -0800","Forest Grove, OR"
569233194723078144,"negative","Damaged Luggage","United","HSeeley14","@united @nathankillam or your staff could try not throwing the luggage around.","","2015-02-21 12:32:24 -0800","Vancouver, BC
"
569232650965102592,"negative","Late Flight","United","c4pyro","@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.","","2015-02-21 12:30:14 -0800",""
569232560330555392,"negative","Bad Flight","United","polkj71","@united hello I am flying first class and am behind 20 people on zone 1!!!!!  Pls pass on to app dept - you should board 1st class first","","2015-02-21 12:29:52 -0800",""
569232480181489664,"positive","","United","ChefjeffSD","@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.","","2015-02-21 12:29:33 -0800","San Diego "
569232221397065728,"negative","Customer Service Issue","United","hadAbadWeek","@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone.","","2015-02-21 12:28:32 -0800",""
569231984334995456,"negative","Flight Attendant Complaints","United","hadAbadWeek","@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr.","","2015-02-21 12:27:35 -0800",""
569231858485080064,"negative","Late Flight","United","WSlough","@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?","[38.94291482, -77.44870496]","2015-02-21 12:27:05 -0800","Richmond, VA"
569231763173560320,"positive","","United","jowyang","@united Ill check it out, appreciate the response, regardless.","","2015-02-21 12:26:42 -0800","Silicon Valley, CA"
569229796401684480,"neutral","","United","school_tales","@united nope.  no case id either time.","","2015-02-21 12:18:53 -0800","midwest and sometimes Spain"
569228892638019584,"negative","Cancelled Flight","United","pwaggs","@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.","","2015-02-21 12:15:18 -0800","Washington, DC"
569228707203837952,"negative","Bad Flight","United","jaycalavas","@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI","","2015-02-21 12:14:34 -0800","ÜT: 39.768182,-86.167261"
569228668918222848,"positive","","United","toddon14th","@united 1632 was phenomenal frm gate (SEA) to gate (IAD)","","2015-02-21 12:14:25 -0800","washington dc"
569227372223811584,"positive","","United","zachkpearson",".@united Thanks. Hopefully this is easily resolved.","","2015-02-21 12:09:15 -0800","Portland, Oregon"
569227342675116032,"neutral","","United","AndrewMcDublin","@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?","","2015-02-21 12:09:08 -0800",""
569226313220947968,"negative","Cancelled Flight","United","luko","@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days","","2015-02-21 12:05:03 -0800","Pittsburgh"
569226228152053760,"negative","Customer Service Issue","United","TheBarnesology","@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt","","2015-02-21 12:04:43 -0800","Houston, TX"
569225585181880320,"negative","Late Flight","United","ThatsVy","@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?","","2015-02-21 12:02:09 -0800","SoCal"
569225573773369344,"negative","Can't Tell","United","SomuchWhit","@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness","","2015-02-21 12:02:07 -0800",""
569224849144418304,"negative","Can't Tell","United","BVSCAPE","@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip","","2015-02-21 11:59:14 -0800",""
569224824066842624,"negative","Cancelled Flight","United","brandonmajor","@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?","","2015-02-21 11:59:08 -0800",""
569222424236916736,"neutral","","United","TenyZhu","@united already DM you my concern. Pls check.","[31.27777976, 121.59340615]","2015-02-21 11:49:36 -0800",""
569221589822083072,"negative","Can't Tell","United","BVSCAPE","@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity","","2015-02-21 11:46:17 -0800",""
569221517298368512,"neutral","","United","itsmarisa","@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight","","2015-02-21 11:46:00 -0800",""
569221210019487744,"positive","","United","marynevis","@united I will. Thanks.","","2015-02-21 11:44:46 -0800","Beautiful Stockton, CA"
569219928957394944,"negative","Customer Service Issue","United","jenkulp","@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive","","2015-02-21 11:39:41 -0800","Washington, DC"
569219701001179136,"negative","Can't Tell","United","marynevis","@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America","","2015-02-21 11:38:46 -0800","Beautiful Stockton, CA"
569218838190907392,"positive","","United","marynevis","@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.","","2015-02-21 11:35:21 -0800","Beautiful Stockton, CA"
569217440250331136,"negative","Customer Service Issue","United","GatorKim_ATL","@united Worst customer non-service for sure!","[33.84438223, -116.5516582]","2015-02-21 11:29:47 -0800","Atlanta, GA & St Augustine, FL"
569217317315354624,"negative","Can't Tell","United","GatorKim_ATL","@united Worst airline ever?","[33.84445776, -116.55139365]","2015-02-21 11:29:18 -0800","Atlanta, GA & St Augustine, FL"
569217285593788416,"neutral","","United","AngelikaGiatras","@united same flight number different flight. I'm heading to MPLS","","2015-02-21 11:29:11 -0800","Chicago, IL"
569216245574311936,"neutral","","United","aptnelson","@united flights taking off from IAD this afternoon?","","2015-02-21 11:25:03 -0800","Ashburn, VA"
569216055018704896,"neutral","","United","reccewife","@united I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap","","2015-02-21 11:24:17 -0800","Kingston, Canada"
569215779830280192,"negative","Flight Attendant Complaints","United","CheoGA","@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks","","2015-02-21 11:23:12 -0800",""
569215742224281600,"neutral","","United","janemswift","@united and a husband.","","2015-02-21 11:23:03 -0800","Middlebury, VT"
569215344948199424,"negative","longlines","United","janemswift","@united need assistance. Line is out the door and travelling with 3 kids.","","2015-02-21 11:21:28 -0800","Middlebury, VT"
569213892980641792,"negative","Flight Attendant Complaints","United","marynevis","@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.","","2015-02-21 11:15:42 -0800","Beautiful Stockton, CA"
569213883371683840,"positive","","United","PierreSchmit","@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT","","2015-02-21 11:15:39 -0800","Rixensart, Belgium"
569213503954915328,"negative","longlines","United","RussPJohn","@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”","","2015-02-21 11:14:09 -0800","NOLA Reb"
569213441694568448,"neutral","","United","jsmithers","@united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)","","2015-02-21 11:13:54 -0800","Boston, MA"
569213197485514752,"negative","Flight Booking Problems","United","rena_lea","@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference.","[40.73074756, -73.95248962]","2015-02-21 11:12:56 -0800","Brooklyn, NY"
569212860665978880,"negative","Late Flight","United","AngelikaGiatras","@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618","","2015-02-21 11:11:36 -0800","Chicago, IL"
569212318283771904,"negative","Can't Tell","United","JimRessler","@united yes refund my ticket and give me email address to let u know what happened","","2015-02-21 11:09:26 -0800","nyc"
569211645710495744,"negative","Can't Tell","United","dmb41shows","@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ","","2015-02-21 11:06:46 -0800","Pursuit of Happiness"
569211244693098496,"negative","Late Flight","United","RussPJohn","@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?","","2015-02-21 11:05:10 -0800","NOLA Reb"
569209958627016704,"negative","Customer Service Issue","United","CheoGA","@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.","","2015-02-21 11:00:04 -0800",""
569209543533699072,"negative","Customer Service Issue","United","Andrewc11776","@united Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.","","2015-02-21 10:58:25 -0800","NJ"
569209352730513408,"neutral","","United","Waveruprecht24","@united I'm glad 1K means something, lol!","","2015-02-21 10:57:39 -0800",""
569209084144005120,"negative","Late Flight","United","AngelikaGiatras","@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.","","2015-02-21 10:56:35 -0800","Chicago, IL"
569208751972065280,"negative","Customer Service Issue","United","joesanchezr","@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)","","2015-02-21 10:55:16 -0800","Toronto, Canada"
569208067243401216,"neutral","","United","jimccooper","@united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?","","2015-02-21 10:52:33 -0800",""
569207193377107968,"negative","Cancelled Flight","United","DianaGo144","@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help","","2015-02-21 10:49:04 -0800","NYC & SEAsia"
569206925046493184,"negative","Can't Tell","United","aushianya","@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me","","2015-02-21 10:48:00 -0800",""
569205367575441408,"negative","Cancelled Flight","United","2533107724Paul","@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see","","2015-02-21 10:41:49 -0800","Gig Harbor"
569204255191490560,"negative","Bad Flight","United","KristenRuybal","@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf","","2015-02-21 10:37:24 -0800",""
569204188334264320,"negative","Lost Luggage","United","Carl_Cochran1","@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT","","2015-02-21 10:37:08 -0800","• Lacrosse ||'17|| Football •"
569203010410119168,"negative","Can't Tell","United","hadAbadWeek","@united is to airlines as @comcast @XFINITY is to cable/internet","","2015-02-21 10:32:27 -0800",""
569202773704646656,"negative","Customer Service Issue","United","hadAbadWeek","@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP","","2015-02-21 10:31:31 -0800",""
569202656486432768,"negative","Bad Flight","United","Waveruprecht24","@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!","","2015-02-21 10:31:03 -0800",""
569201516881448960,"negative","Can't Tell","United","JoeSchmuck","Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..","","2015-02-21 10:26:31 -0800","San Francisco"
569201109400555520,"negative","Flight Booking Problems","United","darcqhorse","@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination","","2015-02-21 10:24:54 -0800",""
569199524629110784,"negative","Late Flight","United","SeanFedorko","@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?","","2015-02-21 10:18:36 -0800",""
569199095505690624,"positive","","United","SeanFedorko","@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!","","2015-02-21 10:16:54 -0800",""
569197921150902272,"negative","Lost Luggage","United","NewsLadiesNeed","@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy","[33.89611413, -84.33113356]","2015-02-21 10:12:14 -0800","Atlanta"
569197579956842496,"negative","Flight Attendant Complaints","United","your_ride_dear","@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines","","2015-02-21 10:10:52 -0800","ONTARIO CANADA"
569196241252282368,"negative","Customer Service Issue","United","BVSCAPE","@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin","","2015-02-21 10:05:33 -0800",""
569195472650268672,"negative","Customer Service Issue","United","hadAbadWeek","@united send someone to the customer service counter in person. DIA concourse B across from gate B36a.","","2015-02-21 10:02:30 -0800",""
569194996143755264,"negative","Customer Service Issue","United","hadAbadWeek","@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw","","2015-02-21 10:00:36 -0800",""
569194348375613440,"negative","Late Flight","United","drwebber","@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml","","2015-02-21 09:58:02 -0800","Chicago, IL"
569193887706812416,"neutral","","United","getpatrick","@united Yes. Luckily I was there.","[0.0, 0.0]","2015-02-21 09:56:12 -0800","Montreal, Quebec CA"
569192902922006528,"negative","Cancelled Flight","United","halestorm62","@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!","","2015-02-21 09:52:17 -0800",""
569192549170032640,"negative","Late Flight","United","CBench79","@united what's the hold up with flight 6475 from SLC to DEN??","","2015-02-21 09:50:53 -0800","Salt Lake City, UT"
569191838579429376,"negative","Cancelled Flight","United","HPStorageGuy","@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong","","2015-02-21 09:48:04 -0800","Boise"
569191687794270208,"neutral","","United","Globe_Guide","@united can you please follow for a DM?","","2015-02-21 09:47:28 -0800","Calgary, Canada"
569189285334618112,"positive","","United","DaRenton","@united thank you for the help!!","","2015-02-21 09:37:55 -0800","Colorado"
569188967180058624,"negative","Can't Tell","United","recon_love","@united Yeah that didn't happen!","","2015-02-21 09:36:39 -0800",""
569188938012880896,"negative","Lost Luggage","United","NewsLadiesNeed","@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy","[33.89638659, -84.33108377]","2015-02-21 09:36:32 -0800","Atlanta"
569188792541818880,"negative","Bad Flight","United","paul_e_jones","@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.","","2015-02-21 09:35:57 -0800","Apex, NC"
569187853412012032,"negative","Flight Attendant Complaints","United","gngstout","@united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!","","2015-02-21 09:32:13 -0800","SoMD"
569186762947493888,"negative","Customer Service Issue","United","your_ride_dear","@united no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing","","2015-02-21 09:27:53 -0800","ONTARIO CANADA"
569186566247051264,"negative","Lost Luggage","United","gehandabare","@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up","","2015-02-21 09:27:07 -0800",""
569185842876571648,"negative","Flight Attendant Complaints","United","AnnieBodyCanada","@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??","","2015-02-21 09:24:14 -0800","Ontario, Canada"
569185594095509504,"negative","Bad Flight","United","iamlaurencard",".@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.","","2015-02-21 09:23:15 -0800","Aliso Viejo, CA"
569184999900995584,"negative","Customer Service Issue","United","NosihtamInc","@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!","","2015-02-21 09:20:53 -0800","Winnipeg, Manitoba"
569184788784918528,"negative","Customer Service Issue","United","CFCDarlene","@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane","[25.08347991, -77.3225763]","2015-02-21 09:20:03 -0800",""
569183712606179328,"negative","Customer Service Issue","United","TimothyJGill","@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage","","2015-02-21 09:15:46 -0800","Cleveland, Ohio"
569183387816038400,"neutral","","United","franknoc","@united I was just calling the Global Services help desk so via phone.","","2015-02-21 09:14:29 -0800",""
569182643155300352,"neutral","","United","D4Duskes","@united on final. Pls don't let my connection leave!!!
Conf# NPBHD0 http://t.co/eWXwXiDTfX","","2015-02-21 09:11:31 -0800","Montreal"
569181132685574144,"negative","Can't Tell","United","hadAbadWeek","fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA","","2015-02-21 09:05:31 -0800",""
569179849518161920,"positive","","United","grahamh00","@united you're good. Thank you!","","2015-02-21 09:00:25 -0800","Enfield, CT"
569179721549914112,"neutral","","United","29MC29","@united how much does a ski bag cost to check?  Bag contains 1 pair is skis and one pair of poles","","2015-02-21 08:59:55 -0800",""
569178715051188224,"positive","","United","argrenier","@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.","","2015-02-21 08:55:55 -0800","Washington, D.C."
569177940027674624,"neutral","","United","weymouth371","@united  no thanks","[42.3613256, -71.0167387]","2015-02-21 08:52:50 -0800","Canton Mass"
569177080014901248,"neutral","","United","SisterTristan","@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today","","2015-02-21 08:49:25 -0800","Ohio"
569175138349887488,"positive","","United","mrp","@united oh, the Wi-Fi router is on top of the fuselage! ;)","","2015-02-21 08:41:42 -0800","sf - austin - sydney"
569172396680175616,"negative","Bad Flight","United","jrdnly","@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites","","2015-02-21 08:30:48 -0800","iPhone: 50.079998,14.441111"
569172176214962176,"negative","Late Flight","United","michabt","@United come on, reopen 1285 at ORD and clear your growing DC backlog","","2015-02-21 08:29:56 -0800","Here, There or En Route, "
569172065724428288,"negative","Customer Service Issue","United","not_asteroid","@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins","","2015-02-21 08:29:29 -0800",""
569170903948500992,"negative","Can't Tell","United","startupofme","@united I'm strongly considering taking my business elsewhere. #UnitedAirlines","","2015-02-21 08:24:52 -0800","New York"
569170897606709248,"negative","Flight Booking Problems","United","owenmcstravick","@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**","","2015-02-21 08:24:51 -0800","UK"
569170541250129920,"neutral","","United","LuxuryFred","@United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l","","2015-02-21 08:23:26 -0800","In First Class"
569169897906941952,"negative","Bad Flight","United","startupofme","@united really needs to start upgrading their planes. No TVs & then the ""inflight wifi"" is currently unavailable #UnitedAirlines","","2015-02-21 08:20:52 -0800","New York"
569169887689641984,"negative","Flight Booking Problems","United","GoGirlKnows","@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?","","2015-02-21 08:20:50 -0800",""
569168955786600448,"negative","Can't Tell","United","rpgibson8589","@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first","","2015-02-21 08:17:08 -0800","Rochester NY"
569168884798005248,"negative","Customer Service Issue","United","les_gingem","@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.","","2015-02-21 08:16:51 -0800",""
569168028014743552,"negative","longlines","United","smallestnode","@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523","","2015-02-21 08:13:27 -0800","Boston, MA"
569167347996495872,"negative","Flight Booking Problems","United","tannad2001","@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.","","2015-02-21 08:10:45 -0800","Chicago"
569165652876881920,"negative","Can't Tell","United","_LaVitaLoca","@united what incentive do I have to give you another chance?","","2015-02-21 08:04:00 -0800",""
569164871465439232,"neutral","","United","Colocowgirl24","@united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?","","2015-02-21 08:00:54 -0800",""
569164614921019392,"negative","Can't Tell","United","AviNewYork","@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.","","2015-02-21 07:59:53 -0800",""
569164042679377920,"neutral","","United","froschmarc","@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1","","2015-02-21 07:57:36 -0800","New York, NY"
569163885393154048,"negative","Late Flight","United","baldordash","@united @baldordash Rebooked,arrived 8 hours Late Flightr.  Last year 9 hrs to San Diego and the no inflight entertainment!","","2015-02-21 07:56:59 -0800",""
569163371746095104,"negative","Lost Luggage","United","kylemostyn","@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent","","2015-02-21 07:54:57 -0800","YYC"
569162600237236224,"negative","Flight Booking Problems","United","Zortrium0","@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time.  Thanks @United!","","2015-02-21 07:51:53 -0800",""
569161748286083072,"negative","Bad Flight","United","NadeemdeVree","@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.","","2015-02-21 07:48:29 -0800",""
569159619710361600,"positive","","United","zombiesausage","@united Very impressed so far. An app that's worth a damn and sms updates on my flight.","[39.74529398, -104.99225976]","2015-02-21 07:40:02 -0800","Denver, CO"
569159333499576320,"neutral","","United","hannahhappie","@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!","","2015-02-21 07:38:54 -0800","Upper East Side"
569156387789361152,"negative","Customer Service Issue","United","JimRessler","@united just had the worst customer service experience ever on united airlines","","2015-02-21 07:27:11 -0800","nyc"
569155039983497216,"negative","Can't Tell","United","LewisSalgadoNYC","@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE","","2015-02-21 07:21:50 -0800",""
569154879484235776,"negative","Bad Flight","United","tony____k","@united diverged to Burlington, Vermont. This sucks.","","2015-02-21 07:21:12 -0800",""
569153669867945984,"negative","Flight Attendant Complaints","United","smonnat","@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!","","2015-02-21 07:16:23 -0800","State College, PA"
569153491983327232,"negative","Late Flight","United","smallestnode","@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.","","2015-02-21 07:15:41 -0800","Boston, MA"
569152740414218240,"negative","Customer Service Issue","United","sjampol","@united I sent my details to the customer care link you sent me almost a month ago and no response.","","2015-02-21 07:12:42 -0800","San Francisco"
569150031216779264,"negative","Customer Service Issue","United","kayyywe","@united terrible service for military members and their families. #ridiculous #UnitedAirlines","","2015-02-21 07:01:56 -0800",""
569149666027294720,"neutral","","United","AndrewMcDublin","@united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?","","2015-02-21 07:00:29 -0800",""
569149498183659520,"negative","Cancelled Flight","United","calebkelley","@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.","","2015-02-21 06:59:49 -0800","Springfield, MO"
569147852217135104,"negative","Customer Service Issue","United","franknoc","@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number","","2015-02-21 06:53:16 -0800",""
569144929093615616,"neutral","","United","convair990BHX","@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT","","2015-02-21 06:41:39 -0800",""
569144072843063296,"negative","Can't Tell","United","_LaVitaLoca","@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy","","2015-02-21 06:38:15 -0800",""
569144056305074176,"positive","","United","tbjackson09","@united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?","","2015-02-21 06:38:11 -0800",""
569143454434926592,"negative","Late Flight","United","hadAbadWeek","@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable.","","2015-02-21 06:35:48 -0800",""
569143406724837376,"negative","Late Flight","United","smallestnode","@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.","","2015-02-21 06:35:36 -0800","Boston, MA"
569140808227672064,"negative","Late Flight","United","LandoForziati","@united 
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience","","2015-02-21 06:25:17 -0800","Cloud City, MA"
569140362025050112,"negative","Customer Service Issue","United","AviNewYork","@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.","[18.47240961, -68.39941149]","2015-02-21 06:23:31 -0800",""
569139586124910592,"negative","Can't Tell","United","retailtherapy10","@united 15.99 for wireless?  Was 6.99 epic #fail . #greedy #piggy you are the worst!","","2015-02-21 06:20:26 -0800",""
569139480101314560,"negative","Can't Tell","United","AviNewYork","@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6","[18.4729405, -68.39820768]","2015-02-21 06:20:00 -0800",""
569134299024367616,"negative","Customer Service Issue","United","Pacen8r","@united your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.","","2015-02-21 05:59:25 -0800","Manassas, Virginia"
569134266052816896,"negative","Customer Service Issue","United","kylemostyn","@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement","","2015-02-21 05:59:17 -0800","YYC"
569130479690981376,"negative","Customer Service Issue","United","DiqM","@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita","","2015-02-21 05:44:14 -0800","here"
569129269139537920,"negative","Can't Tell","United","tomwylie19","@united 132 characters does not cover my reasons I'm afraid","","2015-02-21 05:39:26 -0800",""
569128289178152960,"negative","Customer Service Issue","United","AviNewYork","@united while busy on his cell phone ???","[18.47233225, -68.39941165]","2015-02-21 05:35:32 -0800",""
569125947200413696,"negative","Can't Tell","United","BDWiese","@united really, fill out a form about my flight experience? I sent an email to the 1K email address.","","2015-02-21 05:26:14 -0800","New Jersey, USA"
569125711556042752,"negative","Late Flight","United","JuanJoseRG02","@united: ""Left gate 5 minutes early."" 
My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople","","2015-02-21 05:25:18 -0800","Nashville, TN      +309+ +320+"
569125558568783872,"positive","","United","garycirlin","@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?","","2015-02-21 05:24:41 -0800","NY"
569125033509048320,"negative","Late Flight","United","beckybye","@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?","","2015-02-21 05:22:36 -0800","Denver, CO"
569121422817112064,"negative","Flight Attendant Complaints","United","thefarb","@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag,  didn't have to check","","2015-02-21 05:08:15 -0800","ÜT: 39.39339,-76.762595"
569120847115501568,"neutral","","United","AviNewYork","@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z","[18.4710809, -68.39995916]","2015-02-21 05:05:58 -0800",""
569119503516246016,"negative","Customer Service Issue","United","justin_gbp","@united i booked lh via ua.  However at gate they rebooked me to a Late Flightr lh flight.  Now that flight didnt earn pqd for me.  How do i get it","[43.59688282, -72.96820686]","2015-02-21 05:00:38 -0800",""
569117696610185216,"negative","Customer Service Issue","United","BenBell22","@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)","","2015-02-21 04:53:27 -0800",""
569116934379323392,"negative","Customer Service Issue","United","BenBell22","@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best","","2015-02-21 04:50:25 -0800",""
569116399039344640,"negative","Customer Service Issue","United","BenBell22","@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM","","2015-02-21 04:48:17 -0800",""
569115097198690304,"negative","Lost Luggage","United","lingley","@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual","","2015-02-21 04:43:07 -0800","ÜT: 42.706796,-71.210754"
569114239996076032,"negative","Cancelled Flight","United","TheBarnesology","@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.","[29.81532281, -95.40830048]","2015-02-21 04:39:43 -0800","Houston, TX"
569106746486222848,"positive","","United","ananth77","@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41","","2015-02-21 04:09:56 -0800",""
569105159764242432,"negative","Late Flight","United","recon_love","@united never fails to have delayed flights 😡","","2015-02-21 04:03:38 -0800",""
569102054922129408,"negative","Cancelled Flight","United","_Eric_Bishop","@united Yes, myself and about 200 other people also.","","2015-02-21 03:51:17 -0800","Little Rock"
569101653573570560,"positive","","United","Mike_J_Morgan","@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl","","2015-02-21 03:49:42 -0800","Norman, OK"
569098396914421760,"negative","Lost Luggage","United","NicoleRoundy","@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA","","2015-02-21 03:36:45 -0800","Park City, UT"
569097525690568704,"neutral","","United","Addair","@united lets do that can you email boarding pass?","","2015-02-21 03:33:18 -0800","Raleigh, NC"
569096764835414016,"neutral","","United","Addair","“@united: @Addair  We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP”done thx","","2015-02-21 03:30:16 -0800","Raleigh, NC"
569094744615157760,"negative","Late Flight","United","Sallee_D","@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks","","2015-02-21 03:22:15 -0800",""
569093984640995328,"positive","","United","ryaneaster","@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness","[41.9413787, -87.8932425]","2015-02-21 03:19:13 -0800","Chicago"
569089890173874176,"negative","longlines","United","CaseyBarnes1","@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees","","2015-02-21 03:02:57 -0800","Lake City, MN"
569088814184079360,"positive","","United","ryaneaster","@united stellar customer service. You have earned my business by your attention to detail.","[41.9808176, -87.9063373]","2015-02-21 02:58:41 -0800","Chicago"
569088496117415936,"positive","","United","ryaneaster","@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler","[41.9809313, -87.9063148]","2015-02-21 02:57:25 -0800","Chicago"
569087906851135488,"neutral","","United","DaRenton","@united now arrives LAX @ 8:03 am","","2015-02-21 02:55:04 -0800","Colorado"
569086687336222720,"negative","Can't Tell","United","DaRenton","@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight","","2015-02-21 02:50:14 -0800","Colorado"
569085424498446336,"negative","Bad Flight","United","tcfitz3","@united  No first class passenger should have to pay for inflight wifi.","","2015-02-21 02:45:12 -0800","Houston"
569083899478994944,"positive","","United","filmbizpro","Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!","","2015-02-21 02:39:09 -0800","Amsterdam/Malibu"
569079375296999424,"negative","Cancelled Flight","United","DNLee5","@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever","","2015-02-21 02:21:10 -0800","New York, US; Tanzania, Africa"
569078346660900864,"negative","Late Flight","United","jakehparrott","@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks.","","2015-02-21 02:17:05 -0800","iPhone: 0.000000,0.000000"
569078332278513664,"negative","Can't Tell","United","DaRenton","@united  UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade...","","2015-02-21 02:17:02 -0800","Colorado"
569077766022246400,"negative","Late Flight","United","DaRenton","@united already missed connection... UA 495","","2015-02-21 02:14:47 -0800","Colorado"
569077393886810112,"negative","Flight Attendant Complaints","United","DaRenton","@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...","","2015-02-21 02:13:18 -0800","Colorado"
569076717689524224,"negative","Late Flight","United","DaRenton","@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well""","","2015-02-21 02:10:37 -0800","Colorado"
569075488926371840,"neutral","","United","theycallme_HH","@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG","[0.0, 0.0]","2015-02-21 02:05:44 -0800","Orleans/Tarpon Springs/London"
569075352888176640,"negative","Customer Service Issue","United","elliotdebruyn","@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.","","2015-02-21 02:05:11 -0800","Shanghai, China"
569059097632337920,"positive","","United","DarianDavis","@united yes to more food! Add some gluten free options while you're at it","","2015-02-21 01:00:36 -0800",""
569058014650433536,"negative","Flight Attendant Complaints","United","_SamanthaAkira","@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.","[33.99585652, -117.35791469]","2015-02-21 00:56:17 -0800",""
569056573731020800,"negative","Bad Flight","United","StevieT_89","@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5","","2015-02-21 00:50:34 -0800","London-Manila"
569055189988024320,"neutral","","United","2cJustice4all","@united @paigeworthy : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake.","","2015-02-21 00:45:04 -0800","Chicago Illinois Crime.Inc"
569049391337578496,"negative","Customer Service Issue","United","dlm_3","@united yes there is when you keep getting the same robotic answer.","","2015-02-21 00:22:01 -0800","Global"
569036254253346816,"positive","","United","NoviceFlyer","@united  thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN","","2015-02-20 23:29:49 -0800","Tulsa, OK"
569035887956271104,"negative","Customer Service Issue","United","alexreznik","@united bad customer service  to NYC a few weeks ago. Thinking of moving on","","2015-02-20 23:28:22 -0800","Email: Alex@ditmasla.com"
569035174328934400,"negative","Customer Service Issue","United","2cJustice4all","@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff","","2015-02-20 23:25:32 -0800","Chicago Illinois Crime.Inc"
569034721683861504,"negative","Flight Attendant Complaints","United","dasbet","@united I mean, your employees were really nice as I literally sobbed?","","2015-02-20 23:23:44 -0800","Coming to a City Near You"
569034282485698560,"negative","Customer Service Issue","United","2cJustice4all","@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone","","2015-02-20 23:21:59 -0800","Chicago Illinois Crime.Inc"
569033988855037952,"negative","Cancelled Flight","United","dasbet","@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.","","2015-02-20 23:20:49 -0800","Coming to a City Near You"
569032643548811264,"positive","","United","cindykane","@united They held the plane! Made it!!","[33.94238375, -118.39906416]","2015-02-20 23:15:28 -0800","Massachusetts"
569030219438239744,"negative","Late Flight","United","AndreaDurkee","@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!","","2015-02-20 23:05:51 -0800","Boston, MA"
569027718626480128,"positive","","United","MERBARAT","@united ok, have sent u info via DM. I appreciate your help and consideration. 😊","[41.86591706, -87.6231238]","2015-02-20 22:55:54 -0800","Chicago, IL"
569026124484706304,"negative","Customer Service Issue","United","dtcurtbrown","@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.","","2015-02-20 22:49:34 -0800",""
569025401906794496,"positive","","United","EdinReporter","@united nice and early back home! http://t.co/geG4nghmIE","","2015-02-20 22:46:42 -0800","Edinburgh"
569025196230877184,"positive","","United","neilawinston","@united I hope so too :)","","2015-02-20 22:45:53 -0800","Cleveland, OH"
569024126641311744,"negative","Lost Luggage","United","gehandabare","@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive","","2015-02-20 22:41:38 -0800",""
569023489492955136,"positive","","United","iandroid614","@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace","","2015-02-20 22:39:06 -0800","Kearney, Nebraska"
569021768788090880,"negative","Flight Booking Problems","United","MERBARAT","@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough","[41.86590405, -87.62282728]","2015-02-20 22:32:16 -0800","Chicago, IL"
569020829033492480,"negative","Customer Service Issue","United","danahajek","@united so much for being here to help. Very disappointed in your customer service.","","2015-02-20 22:28:32 -0800","chicago IL"
569017927803932672,"neutral","","United","woawABQ","@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh","","2015-02-20 22:17:00 -0800","Albuquerque, NM"
569017631602139136,"negative","Customer Service Issue","United","MERBARAT","@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?","[41.86589387, -87.62303178]","2015-02-20 22:15:49 -0800","Chicago, IL"
569017218316369920,"neutral","","United","iamlaurencard",".@united I took a screenshot and emailed it to myself. Let's DM and figure this out.","","2015-02-20 22:14:11 -0800","Aliso Viejo, CA"
569015669347319808,"negative","Flight Booking Problems","United","CaptainDave13","@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?","","2015-02-20 22:08:02 -0800","ridin' da food train"
569014098811351040,"negative","Lost Luggage","United","iandroid614","@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help","","2015-02-20 22:01:47 -0800","Kearney, Nebraska"
569012722169466880,"positive","","United","robbshurr","@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW","","2015-02-20 21:56:19 -0800","Boulder, CO"
569012492598251520,"negative","Customer Service Issue","United","johnwoodRTR","@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy","[39.77848558, -104.90007634]","2015-02-20 21:55:24 -0800","Hong Kong"
569011846432366592,"negative","Lost Luggage","United","iandroid614","@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.","","2015-02-20 21:52:50 -0800","Kearney, Nebraska"
569011727532032000,"negative","Flight Booking Problems","United","johnwoodRTR","@united Yes there were PLENTY of seats available.  So why did Vicky Thomas refuse to give one to a million mile flyer?","[39.77390684, -104.84537303]","2015-02-20 21:52:22 -0800","Hong Kong"
569011185439285248,"negative","Late Flight","United","kellyirish72","@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""...","","2015-02-20 21:50:12 -0800","Austin"
569011048843313152,"negative","Customer Service Issue","United","ldellabella","@united that would have been nice earlier  today. Too Late Flight now. I hope.","","2015-02-20 21:49:40 -0800","Cincinnati"
569010309085536256,"negative","Late Flight","United","franknoc","@united waiting 12 mins and counting to get through to Global Services....something going on?","","2015-02-20 21:46:44 -0800",""
569009316490911744,"negative","Late Flight","United","ldellabella","@united no still trying to get home.","","2015-02-20 21:42:47 -0800","Cincinnati"
569008708174262272,"negative","Flight Booking Problems","United","johnwoodRTR","@united Also your at-gate monitor showed 23 empty seats","[39.83426941, -104.69960636]","2015-02-20 21:40:22 -0800","Hong Kong"
569008601009762304,"negative","Customer Service Issue","United","johnwoodRTR","@united That is not what your reservations desk just told me.  They said there were plenty of seats","[39.83426941, -104.69960636]","2015-02-20 21:39:56 -0800","Hong Kong"
569007629868998656,"negative","Flight Booking Problems","United","MERBARAT","@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?","[41.86591215, -87.6231126]","2015-02-20 21:36:05 -0800","Chicago, IL"
569007580925677568,"positive","","United","jayasherguy",".@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!","","2015-02-20 21:35:53 -0800",""
569007103542587392,"neutral","","United","SCVPools","@united @SCVPools 
Please call me at 310-795-2210.","","2015-02-20 21:33:59 -0800","Southern California and Hawaii"
569006044782800896,"negative","Lost Luggage","United","gehandabare","@united lax29108m make it happen please else on a cruise with no luggage tomorrow","","2015-02-20 21:29:47 -0800",""
569005870463344640,"negative","Flight Attendant Complaints","United","johnwoodRTR","@united no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane","[39.84913886, -104.67403666]","2015-02-20 21:29:05 -0800","Hong Kong"
569005718365298688,"negative","Lost Luggage","United","ldellabella","@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.","","2015-02-20 21:28:29 -0800","Cincinnati"
569004759069421568,"negative","Late Flight","United","MouadofMoney","@united no u don't","","2015-02-20 21:24:40 -0800","NYC"
569003577613512704,"negative","Lost Luggage","United","larissatandy","@united how much longer will it take? It a guitar, not a royal commission!","","2015-02-20 21:19:59 -0800","Vancouver, Canada"
569002384258502656,"neutral","","United","summert10","@united I have a voucher that expires next week, can I get an extension on it before it expires?","","2015-02-20 21:15:14 -0800",""
568999888043638784,"negative","longlines","United","DerekTrovi","@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.","","2015-02-20 21:05:19 -0800","Grand Rapids, Michigan"
568998609590419456,"neutral","","United","PeterDawoud","@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.","","2015-02-20 21:00:14 -0800","Redmond WA "
568995447768899584,"positive","","United","kevinkugler","@united DM sent.  Thanks.","","2015-02-20 20:47:40 -0800","Omaha, Nebraska"
568995256525398016,"negative","Flight Attendant Complaints","United","MyFitness52","@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service","","2015-02-20 20:46:55 -0800","Washington"
568995205271015424,"neutral","","United","Merrick757","@united San Diego to Chicago. Leaving at 6:15 am tomorrow","","2015-02-20 20:46:43 -0800",""
568990399814987776,"negative","Late Flight","United","raindovemodel","@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW","","2015-02-20 20:27:37 -0800","Anywhere someone needs me"
568989687353729024,"positive","","United","raindovemodel","@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW","","2015-02-20 20:24:47 -0800","Anywhere someone needs me"
568989506784722944,"positive","","United","TreyHeckaman","@united Thank you! Have a nice evening.","","2015-02-20 20:24:04 -0800","Plymouth, IN "
568989460618203136,"negative","longlines","United","danahajek","@united if I wait I'll lose the flight. So frustrating.","","2015-02-20 20:23:53 -0800","chicago IL"
568988757954678784,"negative","Flight Booking Problems","United","Csqd","@united it most certainly was not.","[40.71857786, -73.99426076]","2015-02-20 20:21:05 -0800","Vail, CO"
568988032067616768,"neutral","","United","danahajek","@united its available online I just can't figure out how to do it to guarantee same flight","","2015-02-20 20:18:12 -0800","chicago IL"
568987808792223744,"negative","Flight Booking Problems","United","danahajek","@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix","","2015-02-20 20:17:19 -0800","chicago IL"
568987648691449856,"positive","","United","GoALDE","@united No thanks.  Took care of it when I called","","2015-02-20 20:16:41 -0800","Wisconsin to Worldwide"
568987303302950912,"negative","Customer Service Issue","United","elbrooklyntaco","@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain","","2015-02-20 20:15:19 -0800",""
568986895268519936,"negative","Late Flight","United","elbrooklyntaco","@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.","","2015-02-20 20:13:41 -0800",""
568986700984283136,"positive","","United","JesseLitsch","@united awesome thank you very much for the help","","2015-02-20 20:12:55 -0800",""
568986491608834048,"neutral","","United","callmekaitxo","@united you need to follow me so I can dm you to give you the info","","2015-02-20 20:12:05 -0800","O H I O"
568985883589906432,"negative","Can't Tell","United","your_ride_dear","@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary","","2015-02-20 20:09:40 -0800","ONTARIO CANADA"
568985010742693888,"neutral","","United","JesseLitsch","@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many","","2015-02-20 20:06:12 -0800",""
568984515298922496,"negative","Cancelled Flight","United","Snow4meErika","@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!","","2015-02-20 20:04:14 -0800",""
568984098909237248,"negative","Customer Service Issue","United","2533107724Paul","@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours","","2015-02-20 20:02:35 -0800","Gig Harbor"
568983569563033600,"positive","","United","abhirajan","@united kept me watching the safety video for the first time in forever. Nice job 👍.","","2015-02-20 20:00:28 -0800","The abyss "
568983296018751488,"negative","Customer Service Issue","United","The_CW","@United has time to respond to everyone else's complaints but not mine. You just lost a customer","","2015-02-20 19:59:23 -0800","Ho-Flo/Columbus/NYC"
568982915956277248,"positive","","United","girlsgetaways","@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!","","2015-02-20 19:57:53 -0800","Exactly where I want to be!"
568982505551851520,"negative","Can't Tell","United","AbePrescher","@united ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks.","","2015-02-20 19:56:15 -0800","San Diego"
568982253553844224,"negative","Late Flight","United","4wordSOUL","@united tell me something I don't know...not #keepingit100 #weaktea","","2015-02-20 19:55:15 -0800","Denver, CO"
568979198007595008,"negative","Customer Service Issue","United","JesseLitsch","@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally","","2015-02-20 19:43:06 -0800",""
568977696786673664,"negative","Can't Tell","United","leigh_emery","“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.","","2015-02-20 19:37:08 -0800","Hoboken, NJ"
568976619089620992,"negative","Customer Service Issue","United","callmekaitxo","@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?","","2015-02-20 19:32:51 -0800","O H I O"
568976326666768384,"negative","Flight Booking Problems","United","Never_Regret_It","@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.","","2015-02-20 19:31:42 -0800",""
568976065210806272,"negative","Customer Service Issue","United","The_CW","@united never flying with you guys ever again. The customer service is piss poor at best.","","2015-02-20 19:30:39 -0800","Ho-Flo/Columbus/NYC"
568975398236659712,"negative","Late Flight","United","DustinDreams","@united when a 2 hour flight turns into a 3:30 ordeal...sigh","[29.98498519, -95.3338971]","2015-02-20 19:28:00 -0800","With Carmen SanDiego."
568973797262372864,"negative","Lost Luggage","United","LEAisMYidol","@united where are our luggages? With a group and over 20 luggages are lost","","2015-02-20 19:21:38 -0800","Lea Michele"
568973634087165952,"negative","Flight Attendant Complaints","United","RONISREALTOR","@united assistance with what, the attitude of your staff no matter which airport we are at?","","2015-02-20 19:21:00 -0800","Fort Lauderdale, FL"
568972990039265280,"neutral","","United","kevinkugler","@united Sure.  Follow for a sec and I will.","","2015-02-20 19:18:26 -0800","Omaha, Nebraska"
568972562819997696,"positive","","United","lisahsamuel","@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)","","2015-02-20 19:16:44 -0800","Bellingham, WA"
568972438693916672,"neutral","","United","tbjackson09","@united airlines.
On flight UA 1669.
Need to make UA 3781.
Can u hold the plane for us?","","2015-02-20 19:16:15 -0800",""
568972136322375680,"positive","","United","DManonog","@united thank you.","","2015-02-20 19:15:02 -0800",""
568971802015170560,"negative","Damaged Luggage","United","larissatandy","@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!","","2015-02-20 19:13:43 -0800","Vancouver, Canada"
568970614238617600,"negative","Customer Service Issue","United","moonfacestudios","@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!","","2015-02-20 19:09:00 -0800","DFW area texas"
568969371118391296,"negative","Customer Service Issue","United","leigh_emery","@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?","","2015-02-20 19:04:03 -0800","Hoboken, NJ"
568968761954443264,"negative","Flight Booking Problems","United","Snow4meErika","@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice","","2015-02-20 19:01:38 -0800",""
568968480717983744,"negative","Customer Service Issue","United","MrsHeyGil","@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.","","2015-02-20 19:00:31 -0800","Obersulzbach, Germany"
568968312274718720,"negative","Customer Service Issue","United","Snow4meErika","@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja","","2015-02-20 18:59:51 -0800",""
568967744076410880,"neutral","","United","LyndsyRobinson","@united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.","","2015-02-20 18:57:35 -0800",""
568967598794149888,"neutral","","United","Merrick757","@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?","","2015-02-20 18:57:01 -0800",""
568967381860503552,"neutral","","United","GDClearedToLand","@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN","","2015-02-20 18:56:09 -0800",""
568967313598386176,"negative","Customer Service Issue","United","DManonog","@united I sent a DM re an existing reservation but no one has responded","","2015-02-20 18:55:53 -0800",""
568966873880137728,"neutral","","United","lindork","@united I am going to a service desk now to see what the options are.","","2015-02-20 18:54:08 -0800","Edmonton, Alberta, Canada"
568965937875066880,"negative","Can't Tell","United","xVanDanx","@united I miss the Continental days.","","2015-02-20 18:50:25 -0800","Silver Spring"
568965883730776064,"negative","Damaged Luggage","United","xVanDanx","@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.","","2015-02-20 18:50:12 -0800","Silver Spring"
568965870178816000,"negative","Bad Flight","United","Csqd","@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!","","2015-02-20 18:50:08 -0800","Vail, CO"
568965585620459520,"negative","Flight Attendant Complaints","United","Csqd","@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!","[40.71518191, -73.99595593]","2015-02-20 18:49:01 -0800","Vail, CO"
568965165783388160,"negative","Can't Tell","United","xVanDanx","@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?","","2015-02-20 18:47:21 -0800","Silver Spring"
568964974611193856,"negative","Cancelled Flight","United","Snow4meErika","@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough","","2015-02-20 18:46:35 -0800",""
568964534083268608,"positive","","United","DrPhilManning","@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!","","2015-02-20 18:44:50 -0800","Location: constantly changing!"
568964028669800448,"positive","","United","AmaniHardrict","@united Looking forward to flying with you guys as well !!","","2015-02-20 18:42:49 -0800","TRACK "
568963398781808640,"negative","Late Flight","United","paulgomez99","@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac","","2015-02-20 18:40:19 -0800",""
568963218703564800,"negative","Bad Flight","United","The_CW","@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.","","2015-02-20 18:39:36 -0800","Ho-Flo/Columbus/NYC"
568963006547111936,"neutral","","United","neilawinston","@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening","","2015-02-20 18:38:46 -0800","Cleveland, OH"
568962811772030976,"negative","Customer Service Issue","United","Bee_Branded","@united have better customer service at John Wayne airport.","","2015-02-20 18:37:59 -0800",""
568962609375895552,"positive","","United","christinerimay","@united Bag was finally delivered and intact. Thanks for your assistance.","","2015-02-20 18:37:11 -0800","Someplace saving something"
568962582934978560,"negative","Flight Attendant Complaints","United","AbePrescher","@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar.","","2015-02-20 18:37:05 -0800","San Diego"
568962468766212096,"negative","Customer Service Issue","United","Jperez201","@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???","","2015-02-20 18:36:38 -0800","Rutgers Business School - NB"
568961737715789824,"negative","Late Flight","United","SamuelRBowles","@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.","","2015-02-20 18:33:43 -0800","Crowborough"
568961016782036992,"negative","Bad Flight","United","LinaSalazar","@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.","","2015-02-20 18:30:51 -0800","Washington DC"
568960570486976512,"negative","Late Flight","United","bokhary","@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united","","2015-02-20 18:29:05 -0800","San Diego, CA"
568959737544339456,"negative","Can't Tell","United","MyFitness52","@united truly the WORST day of flying I have ever experienced...","","2015-02-20 18:25:46 -0800","Washington"
568958380032860160,"positive","","United","ayangoswami","@united. You guys made my day. Treated me well. Thank you!!!","","2015-02-20 18:20:23 -0800","Hilton Head, SC"
568958227888500736,"negative","Late Flight","United","2533107724Paul","@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.","","2015-02-20 18:19:46 -0800","Gig Harbor"
568958107205783552,"negative","Customer Service Issue","United","kellanjacobs","@united you phone customer service team is bad. Think it is time for me to consider switching airlines.","","2015-02-20 18:19:18 -0800","San Francisco"
568957558444175360,"negative","Customer Service Issue","United","eddietemistokle","@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5","","2015-02-20 18:17:07 -0800","New York City"
568957349534289920,"neutral","","United","Thomas_12345","@united How can I verify if wheelchair assistance has been requested for my next flight?","","2015-02-20 18:16:17 -0800",""
568957001658724352,"neutral","","United","MayhemRevived","I left my dildo on the plane is there any way for me to get it back? @united","","2015-02-20 18:14:54 -0800",""
568955862124863488,"positive","","United","kevinkugler","@united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos.","","2015-02-20 18:10:22 -0800","Omaha, Nebraska"
568955339607019520,"negative","Can't Tell","United","leigh_emery","@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.","","2015-02-20 18:08:18 -0800","Hoboken, NJ"
568955124300820480,"positive","","United","ThomasRogersSG","@united thank you! Good service, safe flight... 1/2 way home!","","2015-02-20 18:07:26 -0800",""
568955060165554176,"negative","Customer Service Issue","United","TaraNorden","Why even ask me to DM you and offer help if you ""can't do anything"" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7","","2015-02-20 18:07:11 -0800","Chicago"
568954593591369728,"negative","Customer Service Issue","United","tjny753","@united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw","","2015-02-20 18:05:20 -0800","Elmira, NY"
568954266628575232,"negative","Can't Tell","United","Y_Marms5","@united you guys suck!","","2015-02-20 18:04:02 -0800","NY & NJ"
568954048038055936,"negative","Flight Attendant Complaints","United","tompenning","@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.","","2015-02-20 18:03:10 -0800",""
568954046700064768,"negative","Lost Luggage","United","sjwwalsh","@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..","","2015-02-20 18:03:10 -0800",""
568953367646625792,"positive","","United","bakedstove","@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise","","2015-02-20 18:00:28 -0800","Boston, Massachusetts"
568952850908213248,"negative","Customer Service Issue","United","RONISREALTOR","@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember","","2015-02-20 17:58:24 -0800","Fort Lauderdale, FL"
568951922734055424,"negative","Customer Service Issue","United","leigh_emery","@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.","","2015-02-20 17:54:43 -0800","Hoboken, NJ"
568951819969232896,"neutral","","United","aushianya","@united I have a question about my interview process I had only one interview but was the last person is that good or bad","","2015-02-20 17:54:19 -0800",""
568951601777512448,"negative","Late Flight","United","LinaSalazar","@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M","","2015-02-20 17:53:27 -0800","Washington DC"
568951462413209600,"negative","Can't Tell","United","1234567890_","@united go bankrupt again and transfer all of your assets to $LUV. That would be great.","","2015-02-20 17:52:53 -0800","Boulder, CO | Los Angeles, CA"
568951377231114240,"neutral","","United","JPKirchmeier","@united landing in Chicago - saw it once we were already airborne.","","2015-02-20 17:52:33 -0800","Evanston, IL"
568950980471103488,"negative","Flight Booking Problems","United","majacgray","@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?","","2015-02-20 17:50:58 -0800","Brooklyn, NY"
568950850615316480,"positive","","United","paigeworthy","@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!","[0.0, 0.0]","2015-02-20 17:50:28 -0800","Chicago"
568950706008231936,"negative","Flight Attendant Complaints","United","elbrooklyntaco","@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?","","2015-02-20 17:49:53 -0800",""
568950548411461632,"negative","Late Flight","United","laurenmadams","@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?","","2015-02-20 17:49:15 -0800","In & Around Chicago"
568949970080018432,"negative","Customer Service Issue","United","MadisonWatts_","@united Yes I needed plenty of assistance but received none.","[38.26810946, -82.12153441]","2015-02-20 17:46:58 -0800","West Virginia"
568949545972961280,"negative","Late Flight","United","AJMILBRANDT","@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks","","2015-02-20 17:45:16 -0800","Buck-hio"
568948971923742720,"negative","Customer Service Issue","United","Dra_Mck","@united thank you for the reply. I emailed your customer care department about my experience.","","2015-02-20 17:43:00 -0800","Chapel Hill"
568948323916255232,"negative","Customer Service Issue","United","Decode_NewYork","@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag","","2015-02-20 17:40:25 -0800","New York City"
568948016662474752,"neutral","","United","Csqd","@united it's done.  If you do something to make up for it I'll tweet that too.","","2015-02-20 17:39:12 -0800","Vail, CO"
568948008160661504,"negative","Can't Tell","United","aushianya","@united I had one interview I was the last person what does that mean?","","2015-02-20 17:39:10 -0800",""
568947922731028480,"negative","Late Flight","United","HobertRunter","@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united","","2015-02-20 17:38:49 -0800","Minneapolis"
568947542899052544,"positive","","United","mrp","@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!","","2015-02-20 17:37:19 -0800","sf - austin - sydney"
568947313676148736,"negative","Customer Service Issue","United","HILL_PARTYofone","@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.","","2015-02-20 17:36:24 -0800","Omaha, NE"
568946825798905856,"positive","","United","nfriesen1","@united give her the recognition she deserves!","","2015-02-20 17:34:28 -0800","Winnipeg, MB Canada"
568946758404808704,"positive","","United","nfriesen1","@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!","","2015-02-20 17:34:12 -0800","Winnipeg, MB Canada"
568944096687075328,"negative","Bad Flight","United","xVanDanx","@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.","","2015-02-20 17:23:37 -0800","Silver Spring"
568942578026086400,"negative","Late Flight","United","Charlie_Mich","@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?","","2015-02-20 17:17:35 -0800",""
568941851228528640,"positive","","United","1234567890_","@united you suck. @SouthwestAir you're the best.","[37.61476852, -122.40521688]","2015-02-20 17:14:42 -0800","Boulder, CO | Los Angeles, CA"
568940548301549568,"negative","Late Flight","United","wisemana","@United can you let us out of the gate now. UA1157","[0.0, 0.0]","2015-02-20 17:09:31 -0800","washington, dc"
568938647795314688,"negative","Late Flight","United","wisemana","@united & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go","[29.98384194, -95.33664018]","2015-02-20 17:01:58 -0800","washington, dc"
568935475815292928,"negative","Bad Flight","United","hoozsah","@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks","","2015-02-20 16:49:22 -0800",""
568934749571387392,"negative","Customer Service Issue","United","KatieJelen","@united Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL","","2015-02-20 16:46:29 -0800","Los Angeles, CA (via Philly)"
568934521506107392,"negative","Bad Flight","United","JoeSchmuck","Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks","","2015-02-20 16:45:34 -0800","San Francisco"
568933083472220160,"positive","","United","ferriertv","@united Thank You","","2015-02-20 16:39:52 -0800","Denver"
568932735181578240,"negative","Customer Service Issue","United","StarksRavings","@united, if you mean beyond opaque ""maintenance issues"", yes, that would be  basic in customer service which your EWR staff can't manage.","","2015-02-20 16:38:28 -0800","United States"
568932482323623936,"negative","Flight Booking Problems","United","iamtedking","@united ""Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United""","","2015-02-20 16:37:28 -0800",""
568931996891807744,"neutral","","United","JamieReidy","@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009","","2015-02-20 16:35:32 -0800",""
568931924166574080,"negative","Customer Service Issue","United","LJ3000",". @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful","","2015-02-20 16:35:15 -0800",""
568931759150084096,"negative","Can't Tell","United","JamieReidy","@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)","","2015-02-20 16:34:36 -0800",""
568931637699829760,"negative","Flight Attendant Complaints","United","robfarrisjr","@united - #epicfail from a former gate agent in PIA!  He walked away and quit! Luckily a responsible PIA agent saved the day!","","2015-02-20 16:34:07 -0800","Apex, NC"
568931356287365120,"negative","Late Flight","United","tjny753","@united That was the problem.  We were being told the aircraft was on its way.","","2015-02-20 16:33:00 -0800","Elmira, NY"
568931215149039616,"negative","Late Flight","United","Charlie_Mich","@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.","","2015-02-20 16:32:26 -0800",""
568930692551221248,"negative","Can't Tell","United","thebadvillain","@united do you know how to use twitter bro?  Your terminal looks like it's in Bosnia.  Here's another pic. http://t.co/M9Nywr5Kbs","","2015-02-20 16:30:21 -0800",""
568929299350179840,"negative","Late Flight","United","JW_Blocker","@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.","","2015-02-20 16:24:49 -0800",""
568928251554299904,"negative","Lost Luggage","United","iamawarplane","@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.","","2015-02-20 16:20:40 -0800","Austin, Texas"
568928163058724864,"negative","Late Flight","United","Charlie_Mich","@united now I'll probably miss my next connection!","","2015-02-20 16:20:18 -0800",""
568927730160549888,"neutral","","United","suijuris","@united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?","[40.64993239, -73.78249589]","2015-02-20 16:18:35 -0800","New York, NY"
568927727627202560,"negative","Late Flight","United","Charlie_Mich","@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.","","2015-02-20 16:18:35 -0800",""
568927631103696896,"negative","Late Flight","United","Schlubach","@united not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta","","2015-02-20 16:18:12 -0800","NY"
568927281747505152,"negative","Late Flight","United","Charlie_Mich","@united 2 days and 3 planes with mechanical issues?  Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!","","2015-02-20 16:16:48 -0800",""
568926552836182016,"negative","Customer Service Issue","United","ellembee","@united I didn't get a message from you. I'll resend numbers.","","2015-02-20 16:13:54 -0800","chicago"
568926321369153536,"neutral","","United","takwind_","@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall","","2015-02-20 16:12:59 -0800","New York | Nomad"
568925709189705728,"negative","Bad Flight","United","StephanieWeyant","@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.","","2015-02-20 16:10:33 -0800","New York City"
568925583939375104,"negative","longlines","United","archivelle","@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.","","2015-02-20 16:10:03 -0800","New York"
568924206152306688,"negative","Can't Tell","United","KatieJelen","@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA","","2015-02-20 16:04:35 -0800","Los Angeles, CA (via Philly)"
568923233866555392,"positive","","United","livingextreme","@united thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!","","2015-02-20 16:00:43 -0800","Grand Junction, Colorado"
568922616800657408,"positive","","United","Mimsw","@united Gate Agent Alavera is amazing","","2015-02-20 15:58:16 -0800","Boulder, CO"
568922057552977920,"negative","Can't Tell","United","KatieJelen","@united I need you...to be a better airline. ^LOL","","2015-02-20 15:56:03 -0800","Los Angeles, CA (via Philly)"
568921968818270208,"negative","Flight Attendant Complaints","United","EddieUmphrey","@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!","","2015-02-20 15:55:42 -0800","MN, MI, NM"
568921625715814400,"positive","","United","KennethRMurray","@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍","","2015-02-20 15:54:20 -0800","Kenosha, WI"
568921407813521408,"negative","Lost Luggage","United","chozee1","@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!","","2015-02-20 15:53:28 -0800","Clifton, NJ"
568921163901984768,"negative","Customer Service Issue","United","jbersack","@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!","","2015-02-20 15:52:30 -0800","ÜT: 38.763515,-77.718226"
568920314073260032,"negative","Bad Flight","United","BurkeCherrie","@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF","","2015-02-20 15:49:07 -0800","Brooklyn, NY"
568919686978641920,"negative","Late Flight","United","Schlubach","@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE","","2015-02-20 15:46:38 -0800","NY"
568919230671794176,"neutral","","United","aushianya","@united I just had an interview how long does it take before you hear back","","2015-02-20 15:44:49 -0800",""
568918820632403968,"negative","Customer Service Issue","United","iamawarplane","@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.","","2015-02-20 15:43:11 -0800","Austin, Texas"
568918759664021504,"negative","Can't Tell","United","jayw329","@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies","","2015-02-20 15:42:56 -0800","New York, NY"
568917936783491072,"negative","Can't Tell","United","jayw329","@united already Flight Booking Problems next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail","","2015-02-20 15:39:40 -0800","New York, NY"
568917792172351488,"positive","","United","nfriesen1","@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!","[49.73717309, -96.67646776]","2015-02-20 15:39:06 -0800","Winnipeg, MB Canada"
568917786921009152,"negative","Can't Tell","United","archivelle","@united Also, group 5 is total BS.","","2015-02-20 15:39:05 -0800","New York"
568917611565592576,"negative","Late Flight","United","archivelle","@united Don't ask me to be patient without offering something in return.","","2015-02-20 15:38:23 -0800","New York"
568917429033652224,"negative","Late Flight","United","4wordSOUL","@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100","","2015-02-20 15:37:39 -0800","Denver, CO"
568917261869674496,"negative","Bad Flight","United","jayw329","@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable","","2015-02-20 15:36:59 -0800","New York, NY"
568916446710857728,"positive","","United","CEUGRATN","@united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!","","2015-02-20 15:33:45 -0800",""
568916345506566144,"neutral","","United","JPKirchmeier","@united (2/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?","","2015-02-20 15:33:21 -0800","Evanston, IL"
568916213130096640,"neutral","","United","JPKirchmeier","@united - sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1/2)","","2015-02-20 15:32:49 -0800","Evanston, IL"
568915741551886336,"negative","Customer Service Issue","United","cruzontour","@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.","[29.98454639, -95.33856899]","2015-02-20 15:30:57 -0800","Los Angeles, CA"
568913508936458240,"negative","Bad Flight","United","AtulKC","@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.","","2015-02-20 15:22:05 -0800","Greater New York City Area"
568911315026063360,"negative","Late Flight","United","DreLongo","@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO","","2015-02-20 15:13:22 -0800","Boston"
568910880416464896,"positive","","United","ibrowning85","@united all good man it isn't your fault that plane is having maintenance issues","","2015-02-20 15:11:38 -0800",""
568910220644237312,"negative","Late Flight","United","fambai","@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!","","2015-02-20 15:09:01 -0800","the nation's capital"
568909613770211328,"negative","Can't Tell","United","GoBeavs808","@united Yes but unbelievable.  Should have a free fare lock","","2015-02-20 15:06:36 -0800","Radford HS"
568908748732760064,"positive","","United","BattierCCIpuppy","“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏","","2015-02-20 15:03:10 -0800","Sacramento, CA"
568908474601639936,"negative","Late Flight","United","RegYohanan","@united worst AIRLINE 
BEWARE THEY DO NOT MAINTAIN THERE PLAIN 
BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/","","2015-02-20 15:02:04 -0800",""
568905448897654784,"negative","Can't Tell","United","wisemana","@united it should be free like other airlines! Again, it’s not 1997 anymore.","","2015-02-20 14:50:03 -0800","washington, dc"
568905087608881152,"negative","Late Flight","United","ChrisLaylin","@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.","[0.0, 0.0]","2015-02-20 14:48:37 -0800","Powell, OH"
568904684561408000,"neutral","","United","Heaton52","@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere 🙏 http://t.co/qGwK10dEwv","","2015-02-20 14:47:01 -0800",""
568903773491306496,"neutral","","United","jacobburkholder","@united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.","","2015-02-20 14:43:23 -0800","#avgeek, United 1K"
568903479722246144,"negative","Customer Service Issue","United","caseymugar","@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight","","2015-02-20 14:42:13 -0800","Culver City, CA"
568903193930764288,"negative","Late Flight","United","Csqd","@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs","[41.9653255, -87.87535719]","2015-02-20 14:41:05 -0800","Vail, CO"
568903082765000704,"neutral","","United","yuethomas","@united OK, thanks for the clarification.","","2015-02-20 14:40:39 -0800","San Jose, CA"
568902492118888448,"positive","","United","matsmall","@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!","[0.0, 0.0]","2015-02-20 14:38:18 -0800","Oakland"
568902405909143552,"negative","Can't Tell","United","AlsoRococo","@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.","","2015-02-20 14:37:57 -0800","Los Angeles"
568902044561465344,"negative","Late Flight","United","ibrowning85","@united delayed another hour","","2015-02-20 14:36:31 -0800",""
568901828055707648,"neutral","","United","bethweesner","@united as a million mile flier I'm embarrassed to ask how long ago his launched?","","2015-02-20 14:35:40 -0800","San Francisco, CA"
568901675903119360,"negative","Flight Booking Problems","United","ThePappaShacks","@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...","","2015-02-20 14:35:03 -0800","Denver"
568900980080709632,"negative","Can't Tell","United","johnwoodRTR","@United @Skywest do it again!   I will now miss one or probably both our Aspen events. #Fail","[37.78736562, -122.40865161]","2015-02-20 14:32:17 -0800","Hong Kong"
568900770860392448,"negative","Lost Luggage","United","AlsoRococo","@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable.","","2015-02-20 14:31:28 -0800","Los Angeles"
568900079962075136,"negative","Bad Flight","United","caseymugar","@united add wifi, entertainment and the old seats and i’ll come back.","","2015-02-20 14:28:43 -0800","Culver City, CA"
568899587424931840,"negative","Late Flight","United","ibrowning85","@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!","","2015-02-20 14:26:45 -0800",""
568899516872568832,"positive","","United","__ciberpepe","@united : thanks! i will catch my conection! :)","","2015-02-20 14:26:29 -0800",""
568899252149035008,"negative","Bad Flight","United","wisemana","@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!","","2015-02-20 14:25:26 -0800","washington, dc"
568898792755470336,"negative","Late Flight","United","CpyburnDC","@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo","","2015-02-20 14:23:36 -0800","Washington, DC"
568898784861814784,"negative","Can't Tell","United","nate2482","@united 4016 529557.   You going to transfer my car to me too?  Because it's at the airport you couldn't get me too...","","2015-02-20 14:23:34 -0800","Parkersburg, WV"
568897992712802304,"negative","Lost Luggage","United","AlsoRococo","@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.","","2015-02-20 14:20:25 -0800","Los Angeles"
568897757991186432,"negative","Lost Luggage","United","AlsoRococo","@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.","","2015-02-20 14:19:29 -0800","Los Angeles"
568895856750899200,"neutral","","United","44Stocker","@united how long does it take for customer feedback to respond to a complaint?","","2015-02-20 14:11:56 -0800",""
568895842293309440,"negative","Can't Tell","United","SchrammRyan","@united you are making me miss big snow in Montana. Not cool.","","2015-02-20 14:11:53 -0800",""
568895188338380800,"negative","Flight Booking Problems","United","jeeden_1","@united you might be the only airline not offering waivers...keep up the good fight","","2015-02-20 14:09:17 -0800","Purcellville, VA"
568894996683870208,"neutral","","United","jeeden_1","@united or frontier ... http://t.co/n8WiNFu6C5","","2015-02-20 14:08:31 -0800","Purcellville, VA"
568894575596580864,"positive","","United","KennethRMurray","@united Thank you. Any help is appreciated.","","2015-02-20 14:06:51 -0800","Kenosha, WI"
568894256070287360,"neutral","","United","jayfalck","@united FYI, went through this on similar flight last week.","","2015-02-20 14:05:34 -0800","Austin, TX"
568894073345437696,"negative","Customer Service Issue","United","jayfalck","@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?","","2015-02-20 14:04:51 -0800","Austin, TX"
568893623099654144,"negative","Lost Luggage","United","christinerimay","@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated","","2015-02-20 14:03:03 -0800","Someplace saving something"
568893275907575808,"neutral","","United","yuethomas","@united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?","","2015-02-20 14:01:41 -0800","San Jose, CA"
568893072001646592,"neutral","","United","jeeden_1","@united or us air: http://t.co/Eis9hcNPrO","","2015-02-20 14:00:52 -0800","Purcellville, VA"
568892505829347328,"negative","Can't Tell","United","jeeden_1","@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji","","2015-02-20 13:58:37 -0800","Purcellville, VA"
568890960358166528,"negative","Bad Flight","United","Paul_Faust","@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks","","2015-02-20 13:52:29 -0800","New York"
568890017365561344,"neutral","","United","jeeden_1","@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv","","2015-02-20 13:48:44 -0800","Purcellville, VA"
568889252185903104,"positive","","United","Coco_Flotte","@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!","","2015-02-20 13:45:41 -0800","Deutschland"
568887455044259840,"negative","Cancelled Flight","United","nate2482","@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost!  You NEVER get it right.","","2015-02-20 13:38:33 -0800","Parkersburg, WV"
568887240685785088,"neutral","","United","KeldaPharris","@united blood services, make your appt. today! 18009174929 http://t.co/6UXwPaduGS","","2015-02-20 13:37:42 -0800","Aberdeen"
568885959225446400,"negative","Customer Service Issue","United","bretlonder",".@united It's worth saying that, if you litter in Singapore, you get caned. ""But there are rules"" says @united","","2015-02-20 13:32:36 -0800","San Diego, CA"
568885581297651712,"neutral","","United","jeeden_1","@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?","","2015-02-20 13:31:06 -0800","Purcellville, VA"
568885556718907392,"neutral","","United","divvashi","@united yes! I'll be sending an email to customer service today.","","2015-02-20 13:31:00 -0800",""
568885498464374784,"negative","Customer Service Issue","United","bretlonder","@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.","","2015-02-20 13:30:46 -0800","San Diego, CA"
568885117373927424,"negative","Damaged Luggage","United","AlexanderPancoe","@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH","","2015-02-20 13:29:16 -0800","Chicago"
568884491294351360,"negative","Customer Service Issue","United","ADolledUpBlog","@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.","","2015-02-20 13:26:46 -0800","Salt Lake City, UT"
568884473040752640,"negative","Customer Service Issue","United","andreamvdlg","@united this means within one week i will have filed 2 compensation complaints to your website","","2015-02-20 13:26:42 -0800","Edinbrah "
568884344221081600,"negative","Can't Tell","United","andreamvdlg","@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.","","2015-02-20 13:26:11 -0800","Edinbrah "
568884211739971584,"positive","","United","d_goodspeed","“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU!  United Cares!","[33.63992689, -84.44705534]","2015-02-20 13:25:40 -0800","USA"
568883744246878208,"negative","Customer Service Issue","United","KennethRMurray","@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.","","2015-02-20 13:23:48 -0800","Kenosha, WI"
568883664219537408,"neutral","","United","middlebrowmadam","@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.","","2015-02-20 13:23:29 -0800","Southern California"
568883475534745600,"neutral","","United","dlm_3","@united dmangen@visualclubconcepts.com","","2015-02-20 13:22:44 -0800","Global"
568883108377808896,"neutral","","United","Bigmenk65","@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond","","2015-02-20 13:21:17 -0800",""
568882789082222592,"negative","Late Flight","United","andreamvdlg","@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.","","2015-02-20 13:20:00 -0800","Edinbrah "
568882601261273088,"negative","Customer Service Issue","United","andreamvdlg","@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark","","2015-02-20 13:19:16 -0800","Edinbrah "
568882449922416640,"negative","Customer Service Issue","United","andreamvdlg","@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport","","2015-02-20 13:18:40 -0800","Edinbrah "
568882079091400704,"negative","Bad Flight","United","justindoll","@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.","","2015-02-20 13:17:11 -0800","Salt Lake City, UT"
568881812174299136,"negative","Can't Tell","United","ADolledUpBlog","@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.","","2015-02-20 13:16:07 -0800","Salt Lake City, UT"
568881593395208192,"neutral","","United","SocialMktgFella","@united need to add service dog to my itinerary for tomorrow","[0.0, 0.0]","2015-02-20 13:15:15 -0800","San Francisco, CA"
568881580015366144,"negative","Late Flight","United","ADolledUpBlog","@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly","","2015-02-20 13:15:12 -0800","Salt Lake City, UT"
568881357583097856,"negative","Bad Flight","United","d_goodspeed","@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO","[33.64314381, -84.44252134]","2015-02-20 13:14:19 -0800","USA"
568880036234682368,"negative","Can't Tell","United","megane_ko","@united I can't even look at you right now. I'll call you when I'm not so mad.","","2015-02-20 13:09:04 -0800","Montana"
568878265814949888,"neutral","","United","bugstory","@united DM ed u the request num","","2015-02-20 13:02:02 -0800","Baltimore, MD"
568878121958694912,"negative","Customer Service Issue","United","bugstory","@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach","","2015-02-20 13:01:28 -0800","Baltimore, MD"
568877993453420544,"negative","Late Flight","United","LRuns4Cupcakes","@united Nope, still sitting at the gate!","","2015-02-20 13:00:57 -0800","NY"
568877085479071744,"neutral","","United","Gouwerijn","@united bagage which i take to in the cabin i dont need to check-in,correct?","","2015-02-20 12:57:21 -0800","Alphen aan den Rijn"
568875530671554560,"neutral","","United","bugstory","@united exactly","","2015-02-20 12:51:10 -0800","Baltimore, MD"
568874741249007616,"negative","Late Flight","United","bugstory","@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey","","2015-02-20 12:48:02 -0800","Baltimore, MD"
568874496507174912,"negative","Cancelled Flight","United","bugstory","@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations","","2015-02-20 12:47:03 -0800","Baltimore, MD"
568873730182504448,"positive","","United","dekt","@united thank you.. Appreciate the response","","2015-02-20 12:44:01 -0800","San Francisco "
568873474392854528,"neutral","","United","youRsoMoney","@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0","","2015-02-20 12:43:00 -0800","Los Angeles"
568873031428415488,"negative","Late Flight","United","ssapol5722",".@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight","","2015-02-20 12:41:14 -0800","New Jersey"
568872291427160064,"neutral","","United","PaintboxGirl","@united mine is GJQX6J husband is A587CW (Can't DM for some reason.)","","2015-02-20 12:38:18 -0800","New York State"
568872120471687168,"positive","","United","urno12","@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines","","2015-02-20 12:37:37 -0800","bonkers in Yonkers"
568871357007704064,"negative","Customer Service Issue","United","TaraNorden","@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed","","2015-02-20 12:34:35 -0800","Chicago"
568871340498821120,"neutral","","United","bubnub","@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?","","2015-02-20 12:34:31 -0800",""
568871143022731264,"negative","Can't Tell","United","PaintboxGirl","@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky","","2015-02-20 12:33:44 -0800","New York State"
568870394708545536,"positive","","United","bugstory","@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you","","2015-02-20 12:30:45 -0800","Baltimore, MD"
568868944557133824,"negative","Late Flight","United","benjaminslavin","@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.","","2015-02-20 12:25:00 -0800",""
568868515857321984,"negative","Can't Tell","United","dcharb10","@united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!","","2015-02-20 12:23:17 -0800","Midwest"
568868305697525760,"positive","","United","BattierCCIpuppy","@united perfect! That works! Thank you!","","2015-02-20 12:22:27 -0800","Sacramento, CA"
568865640569806848,"negative","Flight Booking Problems","United","abigailedge","@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day.","","2015-02-20 12:11:52 -0800","Brighton, UK"
568864796717805568,"neutral","","United","ScribblersNook","@united Followback so I can DM plz","","2015-02-20 12:08:31 -0800","Atlanta, GA"
568862914154770432,"negative","Flight Attendant Complaints","United","GottaGoFlying","@united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.","","2015-02-20 12:01:02 -0800",""
568862907850743808,"negative","Customer Service Issue","United","_jesseeka","@united your customer service is crap.","[42.37525611, -71.24042938]","2015-02-20 12:01:00 -0800","Massachusetts"
568860978231709696,"negative","Flight Attendant Complaints","United","michaelotto71","@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!","","2015-02-20 11:53:20 -0800","USA"
568860389640962048,"positive","","United","vnpeace","@united mechanical issue. Looks like they got it fixed! Thanks for your concern.","","2015-02-20 11:51:00 -0800",""
568860308980117504,"negative","Cancelled Flight","United","Scottsimanek","@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.","","2015-02-20 11:50:41 -0800",""
568859726315827200,"positive","","United","AndyA3","@united thanks","","2015-02-20 11:48:22 -0800","San Francisco"
568859503472422912,"negative","Flight Attendant Complaints","United","DT_Les","@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.","","2015-02-20 11:47:29 -0800",""
568859157253611520,"negative","Customer Service Issue","United","DavidM2357","@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.","","2015-02-20 11:46:06 -0800","Charleston, SC"
568858368829313024,"negative","Can't Tell","United","StartupReport","@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9","","2015-02-20 11:42:58 -0800","Portland"
568858361011154944,"negative","Flight Booking Problems","United","AMaxwellKerr","@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?","","2015-02-20 11:42:56 -0800",""
568857956470517760,"negative","Can't Tell","United","DubsterCali","@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes","","2015-02-20 11:41:20 -0800","Corrupt California"
568857374934601728,"negative","longlines","United","shanp611","@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE","","2015-02-20 11:39:01 -0800","Cleveland, OH"
568855505747095552,"positive","","United","YouSoFancy","@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.","","2015-02-20 11:31:36 -0800","Being not the one"
568855468975759360,"negative","Bad Flight","United","Paul_Faust","@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.","","2015-02-20 11:31:27 -0800","New York"
568855465842466816,"neutral","","United","ItsmeAndrewC","@united UA6357 needs de-icing! Stat! We've waited our turn...","","2015-02-20 11:31:26 -0800",""
568855251123449856,"neutral","","United","AndyA3","@united yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way","","2015-02-20 11:30:35 -0800","San Francisco"
568855071322198016,"negative","Cancelled Flight","United","vnpeace","@united @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation.","","2015-02-20 11:29:52 -0800",""
568854401802051584,"negative","Lost Luggage","United","christinerimay","@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.","","2015-02-20 11:27:12 -0800","Someplace saving something"
568854214136479744,"negative","Bad Flight","United","MikeJJT","@united worst flight experience I've ever had. Will never ever fly your airline again.","","2015-02-20 11:26:28 -0800","New York, NY"
568854082536001536,"negative","Customer Service Issue","United","VCollins82","@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?","","2015-02-20 11:25:56 -0800","Washington, DC "
568853249551409152,"positive","","United","Easy_E_","@united Looks like they came through. Thanks again for the help.","","2015-02-20 11:22:38 -0800","Tri State NY area..."
568853244476309504,"neutral","","United","ScribblersNook","@united anything yet JJ?","","2015-02-20 11:22:36 -0800","Atlanta, GA"
568851544537481216,"negative","Customer Service Issue","United","bugstory","@united why would a person take hours and hours of wait time just to tell a lie","","2015-02-20 11:15:51 -0800","Baltimore, MD"
568851512509800448,"negative","Customer Service Issue","United","ssapol5722","@united hey! DM not working. UA 307!","","2015-02-20 11:15:43 -0800","New Jersey"
568851396923146240,"negative","Customer Service Issue","United","bugstory","@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help","","2015-02-20 11:15:16 -0800","Baltimore, MD"
568850852909342720,"negative","Flight Booking Problems","United","DuncanKneeDeep","@united splitting up my flights quadruples the price","","2015-02-20 11:13:06 -0800","The Gaming Cartel"
568850826552320000,"negative","Customer Service Issue","United","bugstory","@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?","","2015-02-20 11:13:00 -0800","Baltimore, MD"
568850600261226496,"negative","Customer Service Issue","United","bugstory","@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder","","2015-02-20 11:12:06 -0800","Baltimore, MD"
568849007641911296,"negative","Late Flight","United","PFcurator","@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather","","2015-02-20 11:05:46 -0800",""
568848928466198528,"positive","","United","MarthaH65165635","@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were.","","2015-02-20 11:05:27 -0800",""
568848699960332288,"negative","Cancelled Flight","United","PFcurator","@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...","","2015-02-20 11:04:33 -0800",""
568848259008962560,"negative","Bad Flight","United","PamelaBacorn","@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous","","2015-02-20 11:02:48 -0800","Santa Barbara CA"
568847735530643456,"neutral","","United","rkjohnson2","@united Are the current on board food menus available anywhere online?","","2015-02-20 11:00:43 -0800",""
568847616404004864,"neutral","","United","VidFall","@United Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg","","2015-02-20 11:00:15 -0800","USA"
568847199460835328,"negative","Late Flight","United","geoff_lane","@united actually we aren't. Still parked here.","","2015-02-20 10:58:35 -0800","D.C."
568846499431337984,"neutral","","United","ant_kneee","Can I put sun in my carry on? RT “@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ”","","2015-02-20 10:55:48 -0800","Chicago & Worldwide"
568845724110213120,"positive","","United","rockstarbrands","@united Thanks!","","2015-02-20 10:52:43 -0800","YHZ"
568845539405656064,"positive","","United","Easy_E_","@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.","","2015-02-20 10:51:59 -0800","Tri State NY area..."
568844772191940608,"negative","Flight Booking Problems","United","DuncanKneeDeep","@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?","","2015-02-20 10:48:56 -0800","The Gaming Cartel"
568844097374560256,"positive","","United","alinosa","@united appreciate the sentiment and you were able to get me off the ground;still missed connection","","2015-02-20 10:46:16 -0800","South Texas"
568844078730727424,"negative","Flight Booking Problems","United","paul_chard63","@united I log in, view reservations, try view specific reservation & takes me back to login page,","","2015-02-20 10:46:11 -0800","Celebration, FL "
568842531531681792,"neutral","","United","paul_chard63","@united it just goes round & round, it's be going on for weeks,","","2015-02-20 10:40:02 -0800","Celebration, FL "
568842357069770752,"positive","","United","datachick","Thank you @united for your prompt assistance.","[43.68346133, -79.61394084]","2015-02-20 10:39:21 -0800","Toronto, ON"
568841631585021952,"negative","Lost Luggage","United","iamawarplane","@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!","","2015-02-20 10:36:28 -0800","Austin, Texas"
568841528455659520,"neutral","","United","dlm_3","@united I looked on the email chain and there is not one","","2015-02-20 10:36:03 -0800","Global"
568840701850419200,"negative","Flight Booking Problems","United","mikebrandes","@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.","","2015-02-20 10:32:46 -0800","Minneapolis, MN"
568837615220166656,"positive","","United","SoyCoder","@united thanks for more timely updates.","[45.58977875, -122.59182952]","2015-02-20 10:20:30 -0800",""
568837168350699520,"neutral","","United","BananaPants06","@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?","","2015-02-20 10:18:44 -0800","Chicago"
568836728716333056,"negative","Lost Luggage","United","Eileen429","@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler","","2015-02-20 10:16:59 -0800","Red Bank, NJ"
568836642825375744,"negative","Can't Tell","United","VitalMX","@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact","","2015-02-20 10:16:38 -0800",""
568835810532794368,"negative","Late Flight","United","geoff_lane","@united cleaning a regional jet takes an hour?","","2015-02-20 10:13:20 -0800","D.C."
568835255722860544,"positive","","United","lcadler","@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!","","2015-02-20 10:11:08 -0800",""
568835134603931648,"neutral","","United","ssegraves","@united thanks. That means I have 30 minutes to make my international connection to HKG","","2015-02-20 10:10:39 -0800","PDX / LGA / TXL / ✈"
568834890046832640,"neutral","","United","dizbaa1","@united @JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila.","","2015-02-20 10:09:40 -0800",""
568834851517771776,"negative","Customer Service Issue","United","BananaPants06","@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?","","2015-02-20 10:09:31 -0800","Chicago"
568834824410148864,"positive","","United","mom23185","@united Thank you for your offer! All sorted out :-)","","2015-02-20 10:09:25 -0800",""
568834799592448000,"neutral","","United","ScribblersNook","@united workin on it. Waiting on him to reply.","","2015-02-20 10:09:19 -0800","Atlanta, GA"
568833209288372224,"negative","Late Flight","United","ssegraves","@united Flight 395. Rolling delay of 1 hour 42 minutes","","2015-02-20 10:03:00 -0800","PDX / LGA / TXL / ✈"
568832931382366208,"negative","Late Flight","United","ScribblersNook","@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days","","2015-02-20 10:01:53 -0800","Atlanta, GA"
568832749093687296,"positive","","United","Mammothchowder","@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!","","2015-02-20 10:01:10 -0800","Mammoth Lakes "
568832682269888512,"positive","","United","traceyleffler","@united of course not. The inflight crew was great!","","2015-02-20 10:00:54 -0800","Boston, MA"
568832576468746240,"positive","","United","DanSeldow","@united well played, ^LO.","","2015-02-20 10:00:29 -0800","New Jersey"
568832394196684800,"positive","","United","Westonworld","@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.","","2015-02-20 09:59:45 -0800",""
568832151119990784,"negative","Customer Service Issue","United","paul_chard63","@united your website is a complete joke when using safari!","[28.34834331, -81.48581918]","2015-02-20 09:58:47 -0800","Celebration, FL "
568831929102913536,"negative","Bad Flight","United","Mortars254","@united the new seats on the Canadaair regional jets just plain suck.","","2015-02-20 09:57:54 -0800","The Commonwealth of Virginia"
568831798857195520,"neutral","","United","LifeofPL","@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air","[25.07815796, 55.13798672]","2015-02-20 09:57:23 -0800",""
568831574474661888,"negative","Damaged Luggage","United","mrphoto","@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman","","2015-02-20 09:56:30 -0800","Chew Valley, North Somerset UK"
568830996365193216,"neutral","","United","pacers49","@united found the flight on @airfarewatchdog","","2015-02-20 09:54:12 -0800",""
568830888089423872,"negative","Late Flight","United","theoli_co","@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒","","2015-02-20 09:53:46 -0800","Newark, NJ"
568830757730422784,"negative","Can't Tell","United","abigailedge","@united Did somebody say flight upgrade?","","2015-02-20 09:53:15 -0800","Brighton, UK"
568830614289252352,"neutral","","United","LRuns4Cupcakes","@united DM sent.","","2015-02-20 09:52:41 -0800","NY"
568829906584346624,"negative","Late Flight","United","SoyCoder","@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious","[45.58986727, -122.59182577]","2015-02-20 09:49:52 -0800",""
568828543423123456,"negative","Can't Tell","United","riad_otoum","@united I can tell you. Your airline has lost mine and my families business. 
This day and age message through Twitter travels fast.","","2015-02-20 09:44:27 -0800","Louisville, KY"
568828240502128640,"negative","Customer Service Issue","United","ScribblersNook","@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!","","2015-02-20 09:43:15 -0800","Atlanta, GA"
568828240204333056,"negative","Customer Service Issue","United","riad_otoum","@united this is very disappointing. This is about customer service.","","2015-02-20 09:43:15 -0800","Louisville, KY"
568828064152424448,"negative","Late Flight","United","hplager","@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA.","[37.6202411, -122.3883092]","2015-02-20 09:42:33 -0800","Bay Area"
568827741832916992,"negative","Customer Service Issue","United","44Stocker","@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service","","2015-02-20 09:41:16 -0800",""
568827677001428992,"negative","Customer Service Issue","United","MR_G_LISTER","@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff","","2015-02-20 09:41:01 -0800","Benice Veach, CA"
568826499597524992,"negative","Flight Attendant Complaints","United","44Stocker","@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.","","2015-02-20 09:36:20 -0800",""
568826225621405696,"negative","Late Flight","United","BpfallonNYC","@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?","","2015-02-20 09:35:15 -0800",""
568826215089475584,"negative","Customer Service Issue","United","dlm_3","@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help","","2015-02-20 09:35:12 -0800","Global"
568825791644966912,"negative","Late Flight","United","LRuns4Cupcakes","@united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx","","2015-02-20 09:33:31 -0800","NY"
568825730718666752,"neutral","","United","LifeofPL","@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?","[25.0779704, 55.13808289]","2015-02-20 09:33:17 -0800",""
568825463918833664,"negative","Flight Attendant Complaints","United","LRuns4Cupcakes","@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.","","2015-02-20 09:32:13 -0800","NY"
568824987244584960,"negative","Bad Flight","United","markbrownwriter","@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.","","2015-02-20 09:30:19 -0800","Studio City, CA"
568823775745028096,"negative","Customer Service Issue","United","LRuns4Cupcakes","@united DM sent.  This lack if customer service is getting ridiculous.","","2015-02-20 09:25:31 -0800","NY"
568822919633240064,"negative","Late Flight","United","alinosa","@united delayed going home AGAIN. Getting really tired of delays.","","2015-02-20 09:22:06 -0800","South Texas"
568822440631144448,"positive","","United","Sweet_Curly","@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.","","2015-02-20 09:20:12 -0800",""
568821307766222848,"negative","Flight Booking Problems","United","LifeofPL","@united uh - I booked it through the UA website. Why the price change?","[25.07772121, 55.13822432]","2015-02-20 09:15:42 -0800",""
568821261767303168,"negative","Cancelled Flight","United","Eileen429","@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler","","2015-02-20 09:15:31 -0800","Red Bank, NJ"
568820700489781248,"negative","Flight Booking Problems","United","n_moffitt","@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?","","2015-02-20 09:13:17 -0800","Denver"
568819406207356928,"negative","Late Flight","United","RickWasfy","@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the ""broken lightbulb""","","2015-02-20 09:08:09 -0800","Calgary"
568819285990215680,"negative","Customer Service Issue","United","mariel_soraya","@united I was not looking for the fare to be returned on the companion flight.  don't understand why an additional $200 fee was necessary.","","2015-02-20 09:07:40 -0800",""
568819025733652480,"positive","","United","TaylorWoot","@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers","","2015-02-20 09:06:38 -0800","Easley SC"
568818998445522944,"neutral","","United","rockstarbrands","@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!","","2015-02-20 09:06:32 -0800","YHZ"
568818346042339328,"neutral","","United","jcpowell1285","@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!","","2015-02-20 09:03:56 -0800",""
568818335200223232,"positive","","United","alexster4324","@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH","","2015-02-20 09:03:53 -0800",""
568817985147654144,"negative","Can't Tell","United","AndyA3","@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other","","2015-02-20 09:02:30 -0800","San Francisco"
568817894030741504,"positive","","United","redirsrm","@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied","","2015-02-20 09:02:08 -0800",""
568817637754593280,"negative","Lost Luggage","United","NorbertJaw","@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!","","2015-02-20 09:01:07 -0800",""
568817350864023552,"negative","Can't Tell","United","AndyA3","@united yes to three different checkers along the walk to the plane. Overkill","","2015-02-20 08:59:59 -0800","San Francisco"
568815893641211904,"negative","Flight Booking Problems","United","karenharbert","@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.","","2015-02-20 08:54:11 -0800","Columbia, MO"
568815686446788608,"neutral","","United","OliviaFett","“@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP” @ClarkHoward #Another #Airlines #Issues","[30.15481071, -95.43911291]","2015-02-20 08:53:22 -0800","Texas, duh! "
568815660815519744,"negative","Can't Tell","United","riad_otoum","@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo","","2015-02-20 08:53:16 -0800","Louisville, KY"
568815514702770176,"neutral","","United","riad_otoum","@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade","","2015-02-20 08:52:41 -0800","Louisville, KY"
568815354388078592,"negative","Lost Luggage","United","Frannyonthego","@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!","","2015-02-20 08:52:03 -0800","NYC"
568815310016548864,"negative","Customer Service Issue","United","riad_otoum","@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver","","2015-02-20 08:51:52 -0800","Louisville, KY"
568815280903864320,"negative","Can't Tell","United","robthecameraman","@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH","","2015-02-20 08:51:45 -0800","Tetbury"
568815263900180480,"positive","","United","Gouwerijn","@united thnx!","","2015-02-20 08:51:41 -0800","Alphen aan den Rijn"
568814123540221952,"negative","Customer Service Issue","United","LifeofPL","@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?","[25.0776918, 55.13824067]","2015-02-20 08:47:09 -0800",""
568813570709782528,"neutral","","United","_mhertz","@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now","","2015-02-20 08:44:57 -0800",""
568813431962226688,"negative","Can't Tell","United","_mhertz","@united I hope you have a solution or insurance to cover this issue","","2015-02-20 08:44:24 -0800",""
568813356296982528,"negative","Customer Service Issue","United","_mhertz","@united customer service has no solution and now we might miss a show because of them","","2015-02-20 08:44:06 -0800",""
568813269906890752,"negative","Late Flight","United","_mhertz","@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss","","2015-02-20 08:43:46 -0800",""
568812829324775424,"negative","Late Flight","United","JBrazie","@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail","","2015-02-20 08:42:01 -0800",""
568812129308053504,"negative","longlines","United","barry_croker","@united not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.","","2015-02-20 08:39:14 -0800","Manassas VA"
568811854216105984,"neutral","","United","karenharbert","@united Do miles earned with Explorer card count toward lifetime miles?","","2015-02-20 08:38:08 -0800","Columbia, MO"
568810874204327936,"negative","Lost Luggage","United","ParsnipButter","@united yes, but they still don't know where it is.  I've been told it might be on a flight, but now no one can confirm it.","","2015-02-20 08:34:15 -0800",""
568810866830913536,"neutral","","United","lifeisabeech8","@united what do I do if something is missing from my checked baggage?","","2015-02-20 08:34:13 -0800",""
568810700828741632,"negative","Lost Luggage","United","TaylorWoot","@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united","","2015-02-20 08:33:33 -0800","Easley SC"
568810539939459072,"positive","","United","rdahlstrom99","@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.","","2015-02-20 08:32:55 -0800","ÜT: 40.635407,-73.991869"
568810516740644864,"neutral","","United","kamaro67","@united Frontier is currently offering their weather exceptions for this weekend. When is United?","","2015-02-20 08:32:49 -0800",""
568810180269494272,"negative","Late Flight","United","JedediahBila","@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board.","","2015-02-20 08:31:29 -0800","New York City, baby"
568809620019527680,"negative","Late Flight","United","admiralkate","@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours","","2015-02-20 08:29:16 -0800",""
568809617087696896,"negative","Customer Service Issue","United","dlm_3","@united that link is not helpful as it does not put me In touch with management","","2015-02-20 08:29:15 -0800","Global"
568809558786899968,"positive","","United","ticopilot","@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive","","2015-02-20 08:29:01 -0800","Washington, DC - USA"
568808975828955136,"negative","Customer Service Issue","United","a_a_ron_cbus","@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited","","2015-02-20 08:26:42 -0800",""
568808470536962048,"negative","Can't Tell","United","ZachHonig","@united @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich.""","[0.0, 0.0]","2015-02-20 08:24:41 -0800","New York, New York"
568807928154558464,"negative","Late Flight","United","MattFrederick00","@united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?","","2015-02-20 08:22:32 -0800",""
568807894264578048,"negative","Bad Flight","United","globalnearshore","@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k","","2015-02-20 08:22:24 -0800","Off: NYC, Home: Hoboken, NJ"
568807747661266944,"negative","Customer Service Issue","United","caitlingshaw","@united your customer service is terrible","","2015-02-20 08:21:49 -0800","Columbus, Ohio"
568807231396802560,"neutral","","United","jbone3353","@united done","","2015-02-20 08:19:46 -0800",""
568806237804109824,"negative","Can't Tell","United","riad_otoum","@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O","","2015-02-20 08:15:49 -0800","Louisville, KY"
568806138973540352,"negative","Customer Service Issue","United","techartistsorg","@united define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback.","","2015-02-20 08:15:26 -0800","Portland, OR"
568806118660673536,"negative","Can't Tell","United","katieclaytonn","@united yea, a refund. Your airline ruined our trip.","","2015-02-20 08:15:21 -0800",""
568806035294695424,"positive","","United","MrsHeyGil","@united just sent - thank you!","","2015-02-20 08:15:01 -0800","Obersulzbach, Germany"
568805751386288128,"negative","Customer Service Issue","United","thejoemadison","@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed","","2015-02-20 08:13:53 -0800","Chicago, IL "
568805571647942656,"negative","Late Flight","United","caitlingshaw","@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation","","2015-02-20 08:13:10 -0800","Columbus, Ohio"
568805448696115200,"negative","Cancelled Flight","United","syncros","@united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?","","2015-02-20 08:12:41 -0800","Toronto"
568805444761681920,"negative","Customer Service Issue","United","josephpwilson","@united It is all good -- your 1K team has been nothing short of amazing with everything.","","2015-02-20 08:12:40 -0800","San Francisco, CA"
568804253151731712,"negative","Bad Flight","United","blastedgtl","@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail","","2015-02-20 08:07:56 -0800",""
568804026789138432,"positive","","United","jonatzzValdez","@united good fly!! #United #businessFirst","[29.98445184, -95.33224657]","2015-02-20 08:07:02 -0800","Mexico"
568803679018491904,"negative","Late Flight","United","josephpwilson",".@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.","","2015-02-20 08:05:39 -0800","San Francisco, CA"
568803598638796800,"positive","","United","globalnearshore","@united thanks, i made it.","","2015-02-20 08:05:20 -0800","Off: NYC, Home: Hoboken, NJ"
568803260569690112,"neutral","","United","dlm_3","@united past","","2015-02-20 08:03:59 -0800","Global"
568803231335387136,"positive","","United","BlainPlanes","@united Thanks! Just DMed HN.","","2015-02-20 08:03:52 -0800","Kalamazoo & Chicago"
568803218488033280,"negative","Customer Service Issue","United","Selcukatli","@united is a money sucking airline with terrible terrible customer service","","2015-02-20 08:03:49 -0800","San Francisco"
568803061361025024,"negative","Customer Service Issue","United","MattFrederick00","@united - are you aware your airbus fleet sucks?  I'd rather fly a C-130 full of rubber dog shit.","","2015-02-20 08:03:12 -0800",""
568803013487276032,"neutral","","United","ThePappaShacks","@united Will you be issuing an exception policy for Denver for this weekend?","","2015-02-20 08:03:00 -0800","Denver"
568802906280845312,"neutral","","United","jbone3353","@united I need a breakdown of what the ""international surcharge"" on my flights cover. Please help","","2015-02-20 08:02:35 -0800",""
568802044309430272,"negative","Customer Service Issue","United","MattRockman1","@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers","","2015-02-20 07:59:09 -0800",""
568802013196242944,"negative","Can't Tell","United","katieclaytonn","@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed","","2015-02-20 07:59:02 -0800",""
568801885567606784,"negative","Bad Flight","United","thejoemadison","@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail","","2015-02-20 07:58:32 -0800","Chicago, IL "
568801561377439744,"neutral","","United","Easy_E_","@united flight #1051 on 2/23. Thx","","2015-02-20 07:57:14 -0800","Tri State NY area..."
568801535662166016,"neutral","","United","tjny753","@united Based on suggestions from other passengers I have a rental car on standby for 11:30.  One way or another will be leaving then.","","2015-02-20 07:57:08 -0800","Elmira, NY"
568801442770743296,"negative","Lost Luggage","United","JackieSken","@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....","","2015-02-20 07:56:46 -0800","Ottawa, ON"
568801277984944128,"negative","Bad Flight","United","bmbhawk","@united no wifi on flight ua688. SF to ORD. Really?  Wow","","2015-02-20 07:56:07 -0800",""
568801276416401408,"neutral","","United","ExterionMediaNI","@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS","","2015-02-20 07:56:06 -0800","Northern Ireland"
568800974632050688,"negative","Can't Tell","United","SLrnS","@united is the worst http://t.co/27aitZl6nd","","2015-02-20 07:54:54 -0800","New York, NY"
568800389903962112,"negative","Cancelled Flight","United","Azraellius","@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather","","2015-02-20 07:52:35 -0800","Orlando, FL"
568797966489690112,"negative","Late Flight","United","Azraellius","@united no because you will charge me or delay me further. United 1612 still waiting.","","2015-02-20 07:42:57 -0800","Orlando, FL"
568797800743313408,"neutral","","United","derwiki","@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)","","2015-02-20 07:42:18 -0800","san francisco"
568797413529538560,"neutral","","United","MrsHeyGil","@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?","","2015-02-20 07:40:45 -0800","Obersulzbach, Germany"
568797401772892160,"negative","Flight Attendant Complaints","United","sbellfi4","@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room","","2015-02-20 07:40:42 -0800","Ottawa, ON"
568796113081376768,"negative","Cancelled Flight","United","blastedgtl","@united my flight Cancelled Flightled new flight 5012 hopefully will not.","","2015-02-20 07:35:35 -0800",""
568795875612463104,"negative","Cancelled Flight","United","blastedgtl","@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.","","2015-02-20 07:34:39 -0800",""
568795791445209088,"positive","","United","LuxuryFred","@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!","","2015-02-20 07:34:19 -0800","In First Class"
568795451341856768,"positive","","United","Easy_E_","@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate.","","2015-02-20 07:32:57 -0800","Tri State NY area..."
568795018816675840,"negative","Late Flight","United","Azraellius","@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.","","2015-02-20 07:31:14 -0800","Orlando, FL"
568793902267936768,"neutral","","United","Sinatra1979","@united Who can I contact about requesting a charity donation? #ThankYou","","2015-02-20 07:26:48 -0800","Ohio (by way of Nebraska)"
568793432900177920,"negative","Flight Attendant Complaints","United","tjny753","@united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!","","2015-02-20 07:24:56 -0800","Elmira, NY"
568793043664560128,"negative","Flight Booking Problems","United","Amybabic","@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime","","2015-02-20 07:23:23 -0800","New York, Ny"
568790336954175488,"neutral","","United","dlm_3","@united I need a customer service manager to contact me please","","2015-02-20 07:12:38 -0800","Global"
568789500727570432,"negative","Late Flight","United","tjny753","@united Is flight 5001 really going to leave Newark today?  If not tell us now and I will rent a car.  I do not want to end up stranded.","","2015-02-20 07:09:19 -0800","Elmira, NY"
568788947859607552,"negative","Can't Tell","United","JeremyHuts",".@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.","","2015-02-20 07:07:07 -0800","Boston, MA"
568788152955092992,"negative","Customer Service Issue","United","dnr_pr","@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline","","2015-02-20 07:03:57 -0800","NYC"
568787999036583936,"negative","Customer Service Issue","United","dnr_pr","@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it","","2015-02-20 07:03:21 -0800","NYC"
568787202341081088,"negative","Late Flight","United","Eileen429","@united or you'll Cancelled Flight my flight like you just did","[37.62025528, -122.38832698]","2015-02-20 07:00:11 -0800","Red Bank, NJ"
568787022472740864,"negative","Can't Tell","United","dnr_pr","@united screwing me over twice in one month. Learned my lesson. We are through.","","2015-02-20 06:59:28 -0800","NYC"
568786817404817408,"negative","Lost Luggage","United","dnr_pr","@united what's the point of offering a free checked bag of you lose it?","","2015-02-20 06:58:39 -0800","NYC"
568786811381616640,"neutral","","United","bakedstove","@united Will do, cheers","","2015-02-20 06:58:38 -0800","Boston, Massachusetts"
568786745715757056,"positive","","United","georgev27","@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx","","2015-02-20 06:58:22 -0800","Lehigh Valley, PA"
568786206932250624,"positive","","United","Gouwerijn","@united thnx ^LO :-)","","2015-02-20 06:56:13 -0800","Alphen aan den Rijn"
568786035053760512,"neutral","","United","lskingdavis","@united yes. Houston Int'l, Bush.","","2015-02-20 06:55:32 -0800",""
568784261064622080,"neutral","","United","Easy_E_","@united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.","","2015-02-20 06:48:29 -0800","Tri State NY area..."
568782924302065664,"negative","Cancelled Flight","United","tennesseejc","@united flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!","","2015-02-20 06:43:11 -0800","las vegas/nashville, TN"
568782405965713408,"neutral","","United","KristinMcNeil","@united Will do! Thanks!","","2015-02-20 06:41:07 -0800","Minnesota, USA"
568781213651087360,"negative","Flight Attendant Complaints","United","CristineKao","@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.","","2015-02-20 06:36:23 -0800","Chicago, IL"
568780030538420224,"negative","Lost Luggage","United","JackieSken","@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight.  Missing a black box? http://t.co/SJQEmDtQmA","","2015-02-20 06:31:41 -0800","Ottawa, ON"
568779794902614016,"negative","Cancelled Flight","United","blastedgtl","@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated","","2015-02-20 06:30:45 -0800",""
568778986567933952,"negative","Customer Service Issue","United","cleskowitz","@united instead of making  seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers","","2015-02-20 06:27:32 -0800","Phila. PA"
568778028773347328,"negative","Customer Service Issue","United","jefftang1975","@united I need assistance with pulling your agents' heads out of their asses","","2015-02-20 06:23:44 -0800",""
568775278505414656,"negative","Late Flight","United","RobTrongone","@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!","[40.62387603, -74.30164717]","2015-02-20 06:12:48 -0800","New Jersey"
568774320773849088,"negative","Customer Service Issue","United","UnitedAppeals","@united @abigailedge Another glitch??","","2015-02-20 06:09:00 -0800","London, UK"
568773648724525056,"positive","","United","lskingdavis","@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.","","2015-02-20 06:06:19 -0800",""
568771089372979200,"negative","Late Flight","United","blastedgtl","@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks","","2015-02-20 05:56:09 -0800",""
568771007529398272,"neutral","","United","AlMehairiAUH","@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek","","2015-02-20 05:55:50 -0800","Abu Dhabi"
568770352635121664,"negative","Late Flight","United","globalnearshore","@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !","","2015-02-20 05:53:13 -0800","Off: NYC, Home: Hoboken, NJ"
568769786890424320,"negative","Flight Attendant Complaints","United","jefftang1975","@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.","","2015-02-20 05:50:59 -0800",""
568768952366575616,"negative","Can't Tell","United","jbeddigs","@united no chance in hell. I'd rather walk. Worst airline ever.","","2015-02-20 05:47:40 -0800","Chicago, IL"
568767621186912256,"negative","Customer Service Issue","United","mforrest28","@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?","","2015-02-20 05:42:22 -0800","NYC.  Sports."
568767144407789568,"neutral","","United","Gouwerijn","@united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)","","2015-02-20 05:40:29 -0800","Alphen aan den Rijn"
568761425029668864,"positive","","United","cynthianatalie","@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm","","2015-02-20 05:17:45 -0800","Los Angeles/Charlotte"
568760341921959936,"negative","Bad Flight","United","iampaz","@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49","","2015-02-20 05:13:27 -0800","FUCK CANCER"
568760315569053696,"negative","longlines","United","CeC","@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.","","2015-02-20 05:13:20 -0800","Naperville"
568758807418896384,"positive","","United","desiree_d_h","@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧","","2015-02-20 05:07:21 -0800","houston paris nyc "
568757933502148608,"negative","Flight Booking Problems","United","scottfosteresq","@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.","","2015-02-20 05:03:53 -0800","New York"
568757166674460672,"neutral","","United","G4gey","@united just kidding with you I'll send you my stuff now. Thanks","","2015-02-20 05:00:50 -0800","Charlottesville, VA"
568756110456270848,"negative","Cancelled Flight","United","JuniorOgieBLC","@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU","","2015-02-20 04:56:38 -0800","Seattle"
568755759670022144,"negative","Flight Attendant Complaints","United","meredithstille","@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.","","2015-02-20 04:55:14 -0800","New Jersey"
568755688442191872,"negative","Late Flight","United","nancy_g3","@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!","","2015-02-20 04:54:57 -0800","New York, NY"
568752875205238784,"negative","Customer Service Issue","United","Gadgetakis","@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare","","2015-02-20 04:43:47 -0800","38.04591,23.769275"
568751950935691264,"neutral","","United","c_hughes_88","@united tremendous. What would you recommend?","","2015-02-20 04:40:06 -0800","Orlando, FL"
568751415390285824,"negative","Late Flight","United","G4gey","@united can you help me with a delayed flight as im going to miss my connection?","","2015-02-20 04:37:58 -0800","Charlottesville, VA"
568747605653643264,"negative","Late Flight","United","meredithstille","@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce","","2015-02-20 04:22:50 -0800","New Jersey"
568740200479793152,"negative","Lost Luggage","United","ParsnipButter","@United why is it so impossible to actually get a passenger AND their luggage to their final destination?","","2015-02-20 03:53:25 -0800",""
568738229274464256,"positive","","United","ticopilot","@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.","","2015-02-20 03:45:35 -0800","Washington, DC - USA"
568736451237707776,"positive","","United","jakepoznak","@united awesome new plane flight 1701","","2015-02-20 03:38:31 -0800",""
568735994838589440,"negative","Late Flight","United","tjhazzard","@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation","","2015-02-20 03:36:42 -0800","santa barbara, CA"
568731988082999296,"negative","Can't Tell","United","fatihguvenen","@united  oh united, how much I despise thee!","","2015-02-20 03:20:47 -0800","minneapolis"
568731785019990016,"neutral","","United","meredithstille","@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight","","2015-02-20 03:19:58 -0800","New Jersey"
568731155303956480,"positive","","United","garycirlin","@united flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!","","2015-02-20 03:17:28 -0800","NY"
568726628639100928,"negative","Customer Service Issue","United","Corey5Alexander","@united your airline is the biggest joke of an operation in the world.","","2015-02-20 02:59:29 -0800","New York"
568725453831315456,"negative","Lost Luggage","United","dstamberg","@united what is going on with baggage claim in Newark!#tiredandwanttogohome","","2015-02-20 02:54:49 -0800",""
568723674934722560,"negative","Flight Attendant Complaints","United","CristineKao","@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first","","2015-02-20 02:47:45 -0800","Chicago, IL"
568722339833126912,"negative","Late Flight","United","DT_Les","@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!","","2015-02-20 02:42:26 -0800",""
568720333634609152,"negative","Customer Service Issue","United","LukaszZgiep","@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!","","2015-02-20 02:34:28 -0800","Warsaw, Berlin, Kiev "
568716618794209280,"negative","Can't Tell","United","pongchmp","@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.","","2015-02-20 02:19:42 -0800",""
568716388866629632,"negative","Flight Attendant Complaints","United","SuzannaPDX","@united So disappointed in the service and the level of staff communication. Such a bummer.","","2015-02-20 02:18:48 -0800","Portland, OR"
568716027577696256,"neutral","","United","greekcelt","@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.","","2015-02-20 02:17:21 -0800","New York"
568716015338717184,"negative","Customer Service Issue","United","jasecam","Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals","","2015-02-20 02:17:18 -0800","London via Adelaide"
568715107892641792,"positive","","United","NoviceFlyer","@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU","","2015-02-20 02:13:42 -0800","Tulsa, OK"
568710194575872000,"neutral","","United","Matt_W_Scott","@united got it, look forward to hearing from you soon","","2015-02-20 01:54:11 -0800",""
568706817980796928,"negative","Late Flight","United","Matt_W_Scott","@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta","","2015-02-20 01:40:46 -0800",""
568702964623216640,"positive","","United","dan_roam","Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”","","2015-02-20 01:25:27 -0800",""
568701051903336448,"negative","Flight Attendant Complaints","United","Matt_W_Scott","@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep","","2015-02-20 01:17:51 -0800",""
568699390962958336,"negative","Customer Service Issue","United","JerikaPhelps","@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos","","2015-02-20 01:11:15 -0800",""
568696518665998336,"negative","Customer Service Issue","United","newyorkwool","@united they have access to the dial that makes it faster do they?","","2015-02-20 00:59:50 -0800","Birkenhead upon Hudson"
568695647202717696,"neutral","","United","jnostrant","@united I'll be impressed if I actually get a response! 😜","[37.78194753, -122.43412918]","2015-02-20 00:56:22 -0800","Los Angeles, CA"
568694278890901504,"neutral","","United","kathryn217628","@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?","","2015-02-20 00:50:56 -0800",""
568693355183538176,"negative","Late Flight","United","Matt_W_Scott","@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient","","2015-02-20 00:47:16 -0800",""
568690023513526272,"negative","Flight Attendant Complaints","United","Chungy0216","@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.","","2015-02-20 00:34:02 -0800","Bellevue Washington"
568678201590996992,"negative","Cancelled Flight","United","urno12","@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money","","2015-02-19 23:47:03 -0800","bonkers in Yonkers"
568677786329735168,"negative","Customer Service Issue","United","urno12","@united accordingly? U dont respond at all","","2015-02-19 23:45:24 -0800","bonkers in Yonkers"
568677633682214912,"negative","Customer Service Issue","United","urno12","@united ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1","","2015-02-19 23:44:48 -0800","bonkers in Yonkers"
568677317590937600,"negative","Late Flight","United","DT_Les","@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(","","2015-02-19 23:43:32 -0800",""
568677207062609920,"negative","Customer Service Issue","United","JerikaPhelps","@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd","[37.62068265, -122.38816957]","2015-02-19 23:43:06 -0800",""
568676876866224128,"negative","Customer Service Issue","United","urno12","@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.","","2015-02-19 23:41:47 -0800","bonkers in Yonkers"
568676407729131520,"negative","Customer Service Issue","United","urno12","@united still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines","","2015-02-19 23:39:55 -0800","bonkers in Yonkers"
568675083314552832,"positive","","United","Kimberlinho","@united alright thank you. Much appreciated.","","2015-02-19 23:34:39 -0800",""
568673332184240128,"negative","Late Flight","United","Kimberlinho","@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.","","2015-02-19 23:27:42 -0800",""
568672467889176576,"negative","Customer Service Issue","United","Kimberlinho","@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.","","2015-02-19 23:24:16 -0800",""
568672436977168384,"negative","Lost Luggage","United","juanbl","@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful","","2015-02-19 23:24:09 -0800","Seattle, WA"
568671211430891520,"neutral","","United","kamaro67","@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?","","2015-02-19 23:19:16 -0800",""
568670928407625728,"negative","Can't Tell","United","JenniferWalshPR","we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und","","2015-02-19 23:18:09 -0800","Houston"
568669880922165248,"positive","","United","bren8oh8","@united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous.","[40.7868699, -111.9790833]","2015-02-19 23:13:59 -0800","SoCal is where my mind stays"
568668364144398336,"negative","Flight Booking Problems","United","JenniferWalshPR","There were plenty of empty seats in coach ""@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f""","","2015-02-19 23:07:58 -0800","Houston"
568667108252319744,"negative","Can't Tell","United","jozecuervo","@united all good, didn't die or anything. As they say ""you get what you pay for""!","","2015-02-19 23:02:58 -0800","San Francisco, Ca"
568663431433187328,"positive","","United","AMMBoman","@united thank you so much. How will you be able to contact me?","","2015-02-19 22:48:21 -0800","Kaizen 改善"
568662835829415936,"positive","","United","nrihssn","@united maybe on my return trip 👍","","2015-02-19 22:45:59 -0800","NJ"
568662525530628096,"negative","Flight Attendant Complaints","United","ukposa","@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou","","2015-02-19 22:44:45 -0800","Yonkers NY"
568659661861175296,"positive","","United","sigilgoat","@united i got it at the gate, thanks for checking!","","2015-02-19 22:33:23 -0800","fuckin portland ass oregon"
568657247896788992,"negative","Late Flight","United","Mosborne13","@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable","","2015-02-19 22:23:47 -0800",""
568656888935481344,"positive","","United","JenniferWalshPR","@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice","","2015-02-19 22:22:22 -0800","Houston"
568656758027063296,"neutral","","United","AMMBoman","@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?","","2015-02-19 22:21:50 -0800","Kaizen 改善"
568656507480481792,"negative","Bad Flight","United","RobTrongone","@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!","[40.69758992, -74.25047478]","2015-02-19 22:20:51 -0800","New Jersey"
568656014481846272,"negative","Customer Service Issue","United","taylorjfisher","@united I am so happy I found my phone because this is easily the worst system I have ever heard of","","2015-02-19 22:18:53 -0800","San Francisco, CA"
568655789247762432,"negative","Late Flight","United","JenniferWalshPR","Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP","","2015-02-19 22:17:59 -0800","Houston"
568654569976123392,"negative","Customer Service Issue","United","RobBogart","@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?","","2015-02-19 22:13:09 -0800","DC/SF/BFLO"
568654556634021888,"neutral","","United","Madisonnnicole3","@united round trip*","","2015-02-19 22:13:06 -0800",""
568654382620782592,"negative","Lost Luggage","United","wit_knee_jones","@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet.","","2015-02-19 22:12:24 -0800","Chicago"
568654300802473984,"neutral","","United","bren8oh8","@united thanks.  Not tonight it would seem. http://t.co/WNdcEO5QlK","[40.7697595, -111.974937]","2015-02-19 22:12:05 -0800","SoCal is where my mind stays"
568654208674586624,"negative","Can't Tell","United","Madisonnnicole3","@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful","","2015-02-19 22:11:43 -0800",""
568652355346022400,"negative","Customer Service Issue","United","theAdamW","@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?","","2015-02-19 22:04:21 -0800","Los Angeles, California"
568651726858747904,"negative","Late Flight","United","AnnabelleBlume",".@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again","","2015-02-19 22:01:51 -0800","Los Angeles, CA"
568650724399321088,"positive","","United","markemanuelli","@united please do! She went above and beyond what she had to do, she made us her number one priority!","","2015-02-19 21:57:52 -0800",""
568650439639437312,"positive","","United","Random55Dude","@united you guys are awesome! Thanks!","","2015-02-19 21:56:44 -0800",""
568650000227565568,"positive","","United","Gouwerijn","@united thnx","","2015-02-19 21:54:59 -0800","Alphen aan den Rijn"
568649837610037248,"negative","Can't Tell","United","theAdamW","@united I think we both have the same status (nothing). I think there was a bug in your search system.","","2015-02-19 21:54:20 -0800","Los Angeles, California"
568649643187310592,"positive","","United","JerikaPhelps","@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!","[33.82063563, -116.50768141]","2015-02-19 21:53:34 -0800",""
568648940033343488,"negative","Cancelled Flight","United","Mosborne13","@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect","","2015-02-19 21:50:46 -0800",""
568648917551697920,"negative","Late Flight","United","DominikDesbois","@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united","","2015-02-19 21:50:41 -0800","Vancouver, BC"
568648390738706432,"negative","Lost Luggage","United","taylorjfisher","@united I think I left my phone on my flight. Help!","","2015-02-19 21:48:35 -0800","San Francisco, CA"
568647206695120896,"positive","","United","clkc86","@united  Great customer service again. Thanks!","","2015-02-19 21:43:53 -0800",""
568646083162836992,"positive","","United","owenmcstravick","@united thanks, that would be awesome.","","2015-02-19 21:39:25 -0800","UK"
568645962425446400,"negative","Customer Service Issue","United","SBondyNYDN","@united hey, left my computer bag, w/computer inside, in United, filed online report, no response","","2015-02-19 21:38:57 -0800",""
568645576008400896,"negative","Bad Flight","United","neilaruggiero","@united  they were empty upon takeoff. Why can't someone sit there?","","2015-02-19 21:37:24 -0800",""
568644260129419264,"negative","Customer Service Issue","United","jnostrant","@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!","[37.78508121, -122.41114577]","2015-02-19 21:32:11 -0800","Los Angeles, CA"
568643928720850944,"positive","","United","Tamarabrams","@united nawww. United is my fave airline.","","2015-02-19 21:30:52 -0800","Arlington Virginia"
568640713635676160,"negative","Lost Luggage","United","Ro_S","@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...","","2015-02-19 21:18:05 -0800","IL"
568640385117003776,"neutral","","United","Sweet_Curly","@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?","","2015-02-19 21:16:47 -0800",""
568639679496454144,"neutral","","United","theAdamW","@united Also, a United phone representative just asked me for my web password. Is that normal?","","2015-02-19 21:13:59 -0800","Los Angeles, California"
568639359127150592,"negative","Flight Booking Problems","United","MrJADMIX","@united €202.88 is the difference between the booked flights, do you want screen shots?","","2015-02-19 21:12:42 -0800",""
568639242483556352,"neutral","","United","stephaniefoos","@united what is your plan to reduce delays?","[40.71288929, -74.16612474]","2015-02-19 21:12:14 -0800","Boston, MA"
568639207846989824,"neutral","","United","theAdamW","@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?","","2015-02-19 21:12:06 -0800","Los Angeles, California"
568637541513089024,"negative","Customer Service Issue","United","Mosborne13","@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.","","2015-02-19 21:05:29 -0800",""
568635531900243968,"negative","Flight Attendant Complaints","United","dmb41shows","@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2","","2015-02-19 20:57:30 -0800","Pursuit of Happiness"
568632754939805696,"neutral","","United","MitchBlatt","@United What's your phone number? Customer service question.","","2015-02-19 20:46:28 -0800","Nanjing, China"
568631066736529408,"neutral","","United","Ro_S","@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help...","","2015-02-19 20:39:45 -0800","IL"
568630453521022976,"negative","Customer Service Issue","United","mariachan90","@united understanding the situation we waited and it was opened until 10:30pm","","2015-02-19 20:37:19 -0800",""
568629979719675904,"positive","","United","BattierCCIpuppy","“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏","","2015-02-19 20:35:26 -0800","Sacramento, CA"
568628841431867392,"negative","Customer Service Issue","United","jayw329","@united just curious, when are you going to to finally learn #customerservice ?","","2015-02-19 20:30:55 -0800","New York, NY"
568627869225766912,"negative","Late Flight","United","Sandarella03","@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course","[40.68612449, -74.18465897]","2015-02-19 20:27:03 -0800","St. Louis, MO"
568627619991650304,"neutral","","United","dgingiss","@united Surprised to go from 1K last year to nothing this year. What happened to the ""soft landing"" policy of no more than 1 level?","","2015-02-19 20:26:03 -0800","Chicago, IL"
568625959835815936,"neutral","","United","per_ines","@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.","","2015-02-19 20:19:28 -0800",""
568625749214642176,"negative","Cancelled Flight","United","markemanuelli","@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled","","2015-02-19 20:18:37 -0800",""
568625636639506432,"negative","Customer Service Issue","United","per_ines","@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family","","2015-02-19 20:18:10 -0800",""
568625014037045248,"negative","Cancelled Flight","United","philwa","@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.","","2015-02-19 20:15:42 -0800","Los Angeles, CA"
568624528131125248,"negative","Late Flight","United","vmallarapu","@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day","","2015-02-19 20:13:46 -0800","Raleigh-Durham, NC USA"
568624487031132160,"negative","Cancelled Flight","United","Kimberlinho","@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable","","2015-02-19 20:13:36 -0800",""
568623603496792064,"negative","Late Flight","United","MeYoItsMe","@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta","","2015-02-19 20:10:06 -0800",""
568622671287566336,"negative","Cancelled Flight","United","stephaniefoos","@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.","[40.69522398, -74.1760931]","2015-02-19 20:06:23 -0800","Boston, MA"
568621100914991104,"positive","","United","ChadARichardson","@united thanks, keep up the good work","","2015-02-19 20:00:09 -0800","Raleigh"
568621033273602048,"positive","","United","CrayonBytes","@united  4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!","","2015-02-19 19:59:53 -0800",""
568620841325301760,"negative","Can't Tell","United","SupaZ22","@united any solutions?","","2015-02-19 19:59:07 -0800","Chicago, Illinois."
568617891412574208,"neutral","","United","SupaZ22","@united what do you have in mind?","[37.6205514, -122.3867929]","2015-02-19 19:47:24 -0800","Chicago, Illinois."
568616966191226880,"negative","Late Flight","United","stephaniefoos","@united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup","[40.69482181, -74.17458032]","2015-02-19 19:43:43 -0800","Boston, MA"
568616603568492544,"negative","Customer Service Issue","United","Jaytolchinsky","@united I did they did not.  I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it","","2015-02-19 19:42:17 -0800",""
568615916730056704,"negative","Flight Attendant Complaints","United","SupaZ22","@united it is cool. Your customer told me they didn't care either. It is expected","[37.6209902, -122.3867265]","2015-02-19 19:39:33 -0800","Chicago, Illinois."
568615812594077696,"negative","Can't Tell","United","rdahlstrom99","@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE","","2015-02-19 19:39:08 -0800","ÜT: 40.635407,-73.991869"
568615063738646528,"negative","Late Flight","United","mareshaw3","@united not once did #US3645 leave #ORD on time this week #shameful","","2015-02-19 19:36:10 -0800","Ottawa/St.Louis"
568614750508036096,"negative","Late Flight","United","mareshaw3","@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm","","2015-02-19 19:34:55 -0800","Ottawa/St.Louis"
568613354245210112,"neutral","","United","MichaelWHarlan","@united I understand why the pilot would get on the plane but why 1st class?  There were 5 empty coach seats near me?  I'm a Premier 1K?","","2015-02-19 19:29:22 -0800","Houston, Texas"
568612911222026240,"negative","Cancelled Flight","United","Mosborne13","@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus","","2015-02-19 19:27:37 -0800",""
568612680937766912,"neutral","","United","per_ines","@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks","","2015-02-19 19:26:42 -0800",""
568612163578773504,"negative","Late Flight","United","AlexandraLeahP","@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.","","2015-02-19 19:24:38 -0800",""
568611514711552000,"neutral","","United","zZzTeHzZz","@united What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare","","2015-02-19 19:22:04 -0800",""
568611413687603200,"negative","Late Flight","United","SupaZ22","@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞","[37.6208766, -122.3867929]","2015-02-19 19:21:39 -0800","Chicago, Illinois."
568611364803096576,"positive","","United","mosesfreund","@united sent you my confirmation via DM. Thank you very much","","2015-02-19 19:21:28 -0800",""
568611300609118208,"negative","Customer Service Issue","United","SeanLansing",".@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.","","2015-02-19 19:21:13 -0800","Arlington, VA"
568610311487561728,"positive","","United","Jaytolchinsky","@united that would be great - 1k us651621","","2015-02-19 19:17:17 -0800",""
568608982321012736,"negative","Late Flight","United","Sandarella03","@united stuck on Tarmac for the last hour. Can I have a beer?","[40.6867848, -74.18351089]","2015-02-19 19:12:00 -0800","St. Louis, MO"
568608850569338880,"negative","Customer Service Issue","United","Pitia85","@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.","","2015-02-19 19:11:28 -0800",""
568608136485056512,"negative","longlines","United","Buffarino","@united it's freezing on the gate bridge#waitingforbags#united#EWR","","2015-02-19 19:08:38 -0800","New York"
568607646204465152,"negative","Late Flight","United","Buffarino","@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer","","2015-02-19 19:06:41 -0800","New York"
568607402645454848,"negative","Late Flight","United","tonypal1588","@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?","","2015-02-19 19:05:43 -0800","Houston"
568607013212590080,"negative","Late Flight","United","Ozzy1652","@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?","","2015-02-19 19:04:10 -0800",""
5.68606997547e+17,"negative","Customer Service Issue","United","MarcWinNJ","@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.","","2015-02-19 19:04:07 -0800",""
568606485716078592,"negative","Late Flight","United","Julie_Burg","@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡","","2015-02-19 19:02:05 -0800",""
568606225027485696,"negative","Damaged Luggage","United","FlyerTalk","@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6","","2015-02-19 19:01:02 -0800","Where the miles are"
568606101412962304,"negative","Flight Attendant Complaints","United","tsbjr33","@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?","","2015-02-19 19:00:33 -0800","Buffalo, NY"
568605113457242112,"negative","Late Flight","United","conradusa","@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm","","2015-02-19 18:56:37 -0800","Indy"
568604039430033408,"neutral","","United","TheLunchBelle","@united @HiltonWorldwide @Caravannyc @MaysvilleNYC 
Let's go! Join me on my first trip back to NYC…as a tourist: 
http://t.co/egaEjtRGLb","[34.06143413, -118.39787418]","2015-02-19 18:52:21 -0800","LA / NYC"
568603081274986496,"negative","Customer Service Issue","United","RobBogart","@united thanks KP.  What's going on w/4840 tonight.  Bad update online and phone. Can't u give customers good info. Not waste their time?!","","2015-02-19 18:48:33 -0800","DC/SF/BFLO"
568602007583354880,"positive","","United","kgbates","@united just got my lost Kindle in the mail! Thanks again.","","2015-02-19 18:44:17 -0800",""
568601750074236928,"neutral","","United","mosesfreund","@united is z and d code airfare refundable?","","2015-02-19 18:43:15 -0800",""
568600380977893376,"neutral","","United","jnay777","@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt","","2015-02-19 18:37:49 -0800",""
568600144406568960,"negative","Late Flight","United","RobBogart","@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!","","2015-02-19 18:36:53 -0800","DC/SF/BFLO"
568599168949886976,"negative","Customer Service Issue","United","RobBogart","@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN","","2015-02-19 18:33:00 -0800","DC/SF/BFLO"
568598412544704512,"neutral","","United","mom23185","@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!","","2015-02-19 18:30:00 -0800",""
568597262378655744,"negative","Late Flight","United","J_Okayy","@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h","","2015-02-19 18:25:26 -0800",""
568597062104813568,"negative","Flight Attendant Complaints","United","SherryanneMeyer","@united ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?","","2015-02-19 18:24:38 -0800","Allentown, PA"
568596833439760384,"negative","Customer Service Issue","United","LimeLiberator","@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.","","2015-02-19 18:23:43 -0800","sunnyvale, ca"
568596065882017792,"negative","Lost Luggage","United","HILL_PARTYofone","@united I'm in Denver, my bag is in San Jose. See something wrong here.","","2015-02-19 18:20:40 -0800","Omaha, NE"
568595828232863744,"negative","Late Flight","United","J_Okayy","@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome","","2015-02-19 18:19:44 -0800",""
568594708177555456,"negative","Can't Tell","United","abecohenj","@united playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes.""","","2015-02-19 18:15:17 -0800",""
568594180014014464,"negative","Late Flight","United","J_Okayy","@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.","","2015-02-19 18:13:11 -0800",""
568593365601820672,"neutral","","United","viahailey","@united your flights are really cheap what's the catch","[38.21327338, -85.76378195]","2015-02-19 18:09:56 -0800","Louisville, KY. "
568592520659267584,"neutral","","United","jnay777","@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me","","2015-02-19 18:06:35 -0800",""
568591705802469376,"negative","Customer Service Issue","United","acmejla","@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X","[38.94549594, -77.45193731]","2015-02-19 18:03:21 -0800","Carmel, IN"
568591278805528576,"negative","Late Flight","United","udontknowmam","@united stop picking on us #CLE http://t.co/VTqE8m1L3i","[0.0, 0.0]","2015-02-19 18:01:39 -0800","Cleveland"
568591158777122816,"negative","Flight Booking Problems","United","MrJADMIX","@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff","","2015-02-19 18:01:10 -0800",""
568590189582536704,"negative","Late Flight","United","abecohenj","@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!","","2015-02-19 17:57:19 -0800",""
568589551477886976,"negative","Late Flight","United","JenniferWalshPR","@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF","","2015-02-19 17:54:47 -0800","Houston"
568589359034859520,"positive","","United","darrylwalter","@united Leaving soon. Thanks!","[40.77395906, -73.8746932]","2015-02-19 17:54:01 -0800","ÜT: 38.988512,-77.161145"
568589019925368832,"negative","Late Flight","United","abecohenj","@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??","","2015-02-19 17:52:40 -0800",""
568588791830736896,"negative","Flight Booking Problems","United","MyRxs","@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.","","2015-02-19 17:51:46 -0800",""
568588522069733376,"neutral","","United","yuethomas","@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?","","2015-02-19 17:50:42 -0800","San Jose, CA"
568587181264146432,"negative","Bad Flight","United","BlessedByACohen","@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful","","2015-02-19 17:45:22 -0800","Los Angeles"
568585421518544896,"negative","Late Flight","United","dmb41shows","@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane.  Someone is compensating me","","2015-02-19 17:38:22 -0800","Pursuit of Happiness"
568584434376577024,"negative","Customer Service Issue","United","takwind_","@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?","","2015-02-19 17:34:27 -0800","New York | Nomad"
568584104641368064,"negative","Customer Service Issue","United","MeYoItsMe","@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!","","2015-02-19 17:33:08 -0800",""
568583773794799616,"negative","Flight Attendant Complaints","United","SeanLansing",".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?","","2015-02-19 17:31:50 -0800","Arlington, VA"
568583360811016192,"neutral","","United","MissMcB76","@united sent DM's","","2015-02-19 17:30:11 -0800","PA"
568582924729073664,"negative","Late Flight","United","dmb41shows","@united just changed again.  This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL","","2015-02-19 17:28:27 -0800","Pursuit of Happiness"
568582403670851584,"negative","Late Flight","United","BakerRGrant","@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays","","2015-02-19 17:26:23 -0800","Minnetonka"
568580515013398528,"negative","Late Flight","United","dmb41shows","@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?","","2015-02-19 17:18:53 -0800","Pursuit of Happiness"
568579388704292864,"negative","Late Flight","United","BrianReinert1","@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?","[37.63404103, -122.40313084]","2015-02-19 17:14:24 -0800","Las Vegas & Atlanta"
568578571129761792,"negative","Late Flight","United","Stephurnee","@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.","","2015-02-19 17:11:09 -0800","nyc"
568577596172009472,"negative","Can't Tell","United","dmb41shows","@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points/mileage to my account!","","2015-02-19 17:07:17 -0800","Pursuit of Happiness"
568576763212619776,"negative","Flight Booking Problems","United","gambajosh","@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk","","2015-02-19 17:03:58 -0800","Jacksonville Beach, FL"
568576245027336192,"negative","Late Flight","United","MeYoItsMe","@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.","","2015-02-19 17:01:55 -0800",""
568575520406765568,"neutral","","United","GDClearedToLand","@United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201","","2015-02-19 16:59:02 -0800",""
568575427742011392,"negative","Cancelled Flight","United","pvb29","@united silence is very telling","","2015-02-19 16:58:40 -0800",""
568575417650679808,"negative","Late Flight","United","brendanfinn","@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2","","2015-02-19 16:58:37 -0800","Hoboken, NJ"
568574762433138688,"neutral","","United","tdawghill","@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??","","2015-02-19 16:56:01 -0800","San Francisco"
568574249553637376,"negative","Customer Service Issue","United","gambajosh","@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5","","2015-02-19 16:53:59 -0800","Jacksonville Beach, FL"
568574188086296576,"negative","Bad Flight","United","pongchmp","@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM","","2015-02-19 16:53:44 -0800",""
568574174677114880,"neutral","","United","GDClearedToLand","@United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p","","2015-02-19 16:53:41 -0800",""
568574014505029632,"negative","Customer Service Issue","United","gambajosh","@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK","","2015-02-19 16:53:03 -0800","Jacksonville Beach, FL"
568573889359556608,"positive","","United","constantlearne1","@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?","","2015-02-19 16:52:33 -0800",""
568573570114134016,"negative","Late Flight","United","MeYoItsMe","@united 50 minute wait...still at the gate with a broken jetway. Might miss connection","","2015-02-19 16:51:17 -0800",""
568573387817291776,"negative","Can't Tell","United","RobCNYC","“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5.","","2015-02-19 16:50:33 -0800","New York"
568572835666522112,"neutral","","United","dwrichy","@united in Bogota with no wallet is no fun. :-(","","2015-02-19 16:48:22 -0800",""
568572753403650048,"negative","Customer Service Issue","United","dwrichy","@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.","","2015-02-19 16:48:02 -0800",""
568572666178883584,"negative","Late Flight","United","cptrice","@united one hour after departure time and still no update!","[39.99869322, -82.88004055]","2015-02-19 16:47:41 -0800","Chicago"
568571642265227264,"negative","Customer Service Issue","United","pvb29","@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger","","2015-02-19 16:43:37 -0800",""
568570905690898432,"negative","longlines","United","MeYoItsMe","@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?","","2015-02-19 16:40:42 -0800",""
568568938960805888,"negative","Late Flight","United","ChicagoEvan","@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!","","2015-02-19 16:32:53 -0800","Chicago"
568568593262231552,"positive","","United","fatmanscoop","@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a… http://t.co/lwOtKIEKGU","","2015-02-19 16:31:30 -0800","Everywhere!"
568568197147799552,"negative","Late Flight","United","MeYoItsMe","@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother","","2015-02-19 16:29:56 -0800",""
568567425106628608,"negative","Customer Service Issue","United","Jaytolchinsky","@united look at the Twitter history - as usual service non existent","","2015-02-19 16:26:52 -0800",""
568567048801906688,"positive","","United","changecollab","@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.","","2015-02-19 16:25:22 -0800","Columbus, Ohio"
568566729992847360,"neutral","","United","dr_spencer","@united I will give it a couple more weeks. Thank you.","","2015-02-19 16:24:06 -0800","Nicaragua"
568565044994158592,"negative","Cancelled Flight","United","Czone12","@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more","[37.99311597, -84.52114659]","2015-02-19 16:17:24 -0800","lexington KY"
568564957740175360,"negative","Late Flight","United","hstark","@united How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr","","2015-02-19 16:17:04 -0800","NY"
568564799593820160,"negative","Customer Service Issue","United","Czone12","@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…","[37.99311597, -84.52114659]","2015-02-19 16:16:26 -0800","lexington KY"
568564757172764672,"negative","Customer Service Issue","United","fatabdula","@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.","","2015-02-19 16:16:16 -0800",""
568564675312545792,"negative","Late Flight","United","acmejla","@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail","","2015-02-19 16:15:56 -0800","Carmel, IN"
568564485457252352,"negative","longlines","United","dmb41shows","@united still sitting here waiting for a plane....4 hours wasted","","2015-02-19 16:15:11 -0800","Pursuit of Happiness"
568564006329434112,"positive","","United","PaulBEsteves","@united thanks for the help. Wish the phone reps could be so accomidating","","2015-02-19 16:13:17 -0800","Brooklyn"
568563494313857024,"negative","longlines","United","whyyylie","@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail","","2015-02-19 16:11:15 -0800",""
568563462995099648,"negative","Late Flight","United","cptrice","@united an update on flight 5979 would be great!","[39.99838284, -82.88068344]","2015-02-19 16:11:07 -0800","Chicago"
568562804837490688,"negative","Flight Attendant Complaints","United","omerrana","@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated","","2015-02-19 16:08:30 -0800","Dallas, TX"
568562765654159360,"negative","Bad Flight","United","Caraba10","@united what is the problem with your flights to ny today","","2015-02-19 16:08:21 -0800",""
568562718854111232,"negative","Can't Tell","United","AlexandraLeahP","@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)","","2015-02-19 16:08:10 -0800",""
568562613040197632,"negative","longlines","United","Depeche007","@united Your boarding process sucks. You should learn from @SouthwestAir","","2015-02-19 16:07:44 -0800","Chicago, Illinois"
568562512284659712,"negative","Late Flight","United","nivekt13","@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail","","2015-02-19 16:07:20 -0800","htx"
568561858875142144,"negative","Lost Luggage","United","skyjumper77","@united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!","","2015-02-19 16:04:45 -0800",""
568561041774231552,"negative","Late Flight","United","ellenrayrx","@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating!","","2015-02-19 16:01:30 -0800","Irvine, CA"
568560510896963584,"negative","longlines","United","MeYoItsMe","@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place","","2015-02-19 15:59:23 -0800",""
568560083103137792,"negative","Customer Service Issue","United","whyyylie","@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working","","2015-02-19 15:57:41 -0800",""
568559680894550016,"positive","","United","dschach","@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.","","2015-02-19 15:56:05 -0800","San Francisco, CA"
568558728263254016,"negative","Can't Tell","United","cheryllynnregan","@united  Your survey is too long.  I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.","","2015-02-19 15:52:18 -0800","USA"
568558478039625728,"negative","Lost Luggage","United","smorg73","@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved","","2015-02-19 15:51:19 -0800",""
568558135637463040,"positive","","United","TonyLauro","@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)","","2015-02-19 15:49:57 -0800","Dallas, TX"
568558050635747328,"negative","Cancelled Flight","United","pvb29","@united are you telling me that you are now Cancelled Flighting my flight ??","","2015-02-19 15:49:37 -0800",""
568557220473884672,"negative","Bad Flight","United","Matt_W_Scott","@united would be hard to be worse than last time but I'm sure you'll give it a shot","","2015-02-19 15:46:19 -0800",""
568556636068921344,"positive","","United","dschach","@united Thank you for the Delta transfer. Will my bags go too?","","2015-02-19 15:43:59 -0800","San Francisco, CA"
568556238012678144,"positive","","United","SonyaSloanMD","“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!","","2015-02-19 15:42:25 -0800","Houston, TX, USA"
568555130624217088,"negative","Customer Service Issue","United","dmb41shows","@united service staff to is less than friendly!","","2015-02-19 15:38:01 -0800","Pursuit of Happiness"
568555022209847296,"neutral","","United","dmb41shows","@united happens every time in and out of Newark.","","2015-02-19 15:37:35 -0800","Pursuit of Happiness"
568553155937452032,"negative","Late Flight","United","dschach","@united Can you transfer my bags too?","","2015-02-19 15:30:10 -0800","San Francisco, CA"
568553014786547712,"negative","Late Flight","United","bryandey","@united I am a comedian and I promise I will make fun of you on stage tonight.","","2015-02-19 15:29:36 -0800","Texan in Los Angeles "
568552943005224960,"negative","Can't Tell","United","marylkrupa","@united tried to and got through the whole 2,000 characters and I was not even done.","","2015-02-19 15:29:19 -0800","Detroit, Michigan "
568552711840358400,"positive","","United","Clashysass","@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!","","2015-02-19 15:28:24 -0800","Somerville, MA"
568552347812524032,"negative","Late Flight","United","johndgraham","@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq","","2015-02-19 15:26:57 -0800","Madison, wi"
568549214696935424,"negative","Late Flight","United","lskingdavis","@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?","","2015-02-19 15:14:30 -0800",""
568549060103135232,"positive","","United","annricord","@united @annricord Great! Appreciate it😊","","2015-02-19 15:13:53 -0800","Canmore"
568548205421563904,"positive","","United","jasemccarty","@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)","","2015-02-19 15:10:29 -0800","BTR/DCA/IAD/MSY - etc"
568547227527819264,"positive","","United","QuinnPJ","@united thanks! Everything a-ok now.","","2015-02-19 15:06:36 -0800","San Juan Capistrano"
568547007003955200,"positive","","United","hartgarfunkel","@united DM sent. Thanks so much for the strong customer service!!","","2015-02-19 15:05:44 -0800","iPhone: 40.732048,-73.994102"
568545648284340224,"negative","Late Flight","United","dschach","@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce","","2015-02-19 15:00:20 -0800","San Francisco, CA"
568544738032242688,"positive","","United","TomWarrenburg","@united ok thanks. I sent you a DM too. You can disregard that.","","2015-02-19 14:56:43 -0800","America's Dairyland"
568542661684015104,"positive","","United","triathlete06","@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉","","2015-02-19 14:48:28 -0800",""
568541544506114048,"negative","longlines","United","JFED15","@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!","","2015-02-19 14:44:01 -0800",""
568541325735415808,"negative","Flight Attendant Complaints","United","morrisls","@united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.","","2015-02-19 14:43:09 -0800",""
568541016472432640,"positive","","United","NoviceFlyer","@united perfect! Thank you!","","2015-02-19 14:41:55 -0800","Tulsa, OK"
568540843323338752,"negative","Customer Service Issue","United","morrisls","@united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....","","2015-02-19 14:41:14 -0800",""
568539224770637824,"negative","Can't Tell","United","BrianReinert1","@united smiling? NOT!!","[35.23908248, -120.64078264]","2015-02-19 14:34:48 -0800","Las Vegas & Atlanta"
568538872637816832,"negative","Late Flight","United","BrianReinert1","@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!","[35.23896405, -120.64046203]","2015-02-19 14:33:24 -0800","Las Vegas & Atlanta"
568538044703178752,"neutral","","United","TheKevinDent","@united will I make it with the delay?","","2015-02-19 14:30:07 -0800","Look behind you"
568537219822010368,"negative","Customer Service Issue","United","khigdon1","@united @bwood we'd prefer everyone hear our complaints amount your airline","","2015-02-19 14:26:50 -0800",""
568536972072865792,"negative","Can't Tell","United","khigdon1","@united why do you bother surveying me!","","2015-02-19 14:25:51 -0800",""
568536646963970048,"neutral","","United","johndgraham","@united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.","","2015-02-19 14:24:34 -0800","Madison, wi"
568536634058084352,"negative","Late Flight","United","khigdon1","@united worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A","","2015-02-19 14:24:31 -0800",""
568536558279593984,"neutral","","United","Jaytolchinsky","@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today","","2015-02-19 14:24:13 -0800",""
568535677027028992,"negative","Can't Tell","United","Jaytolchinsky","@united Donna and Juan still the best in the United Club_ too bad UAL does not get it","","2015-02-19 14:20:42 -0800",""
568535502996905984,"neutral","","United","TheKevinDent","@united I am on 1528 and my connecting flight is 909","","2015-02-19 14:20:01 -0800","Look behind you"
568534166742003712,"neutral","","United","Rksshots","@united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm","","2015-02-19 14:14:42 -0800","San Diego, CA"
568534107875119104,"negative","Customer Service Issue","United","MSLspeaks","@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line","","2015-02-19 14:14:28 -0800","New York, NY"
568533371602608128,"neutral","","United","NoviceFlyer","@united can I access Frankfurt arrival lounge when I'm flying global first class?","","2015-02-19 14:11:33 -0800","Tulsa, OK"
568533330557186048,"negative","Customer Service Issue","United","Caraba10","@united keeps delaying my flight, horrible customer service","","2015-02-19 14:11:23 -0800",""
568532825281937408,"positive","","United","ccbbm82413","@united has the best pilots ever Thank you guys for the great trip #thatisall","","2015-02-19 14:09:23 -0800","860"
568532050979893248,"negative","Flight Attendant Complaints","United","adownie","@united - I really down think downgrading the booze/food selections at the club is a good way to go.  How about you look @aircanada?","","2015-02-19 14:06:18 -0800","Somewhere west of Chicago"
568530234368069632,"negative","Customer Service Issue","United","jasonramer","@united You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.","","2015-02-19 13:59:05 -0800",""
568528656584146944,"positive","","United","NoviceFlyer","@united I will thank you!","","2015-02-19 13:52:49 -0800","Tulsa, OK"
568527517910319104,"positive","","United","jeggers","@united thanks for making sure they hear the message!","","2015-02-19 13:48:17 -0800","BOS, SFO, NYC, ++"
568527393754738688,"neutral","","United","ada_dog","@united @NTrustOpen can i go  #GolfUnited","","2015-02-19 13:47:48 -0800",""
568527304348942336,"neutral","","United","TomWarrenburg","@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me","","2015-02-19 13:47:26 -0800","America's Dairyland"
568527292135133184,"negative","Customer Service Issue","United","MissMcB76","@united I have and been denied! I called and got hung up on. Did speaks with manager on second call","","2015-02-19 13:47:23 -0800","PA"
568526386249351168,"negative","Can't Tell","United","AgrippaInTheAir","@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK","","2015-02-19 13:43:47 -0800",""
568526349565972480,"negative","Customer Service Issue","United","deannachurch","@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.","","2015-02-19 13:43:39 -0800","Silver Spring,MD"
568526136017342464,"neutral","","United","Gouwerijn","@united i would like to know if its possiable to checkin online or must it be done at Schiphol?","","2015-02-19 13:42:48 -0800","Alphen aan den Rijn"
568525567575744512,"neutral","","United","RobCNYC","@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?","","2015-02-19 13:40:32 -0800","New York"
568524550251479040,"negative","Customer Service Issue","United","rick4tkins","@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!","","2015-02-19 13:36:30 -0800",""
568522747501895680,"neutral","","United","skyjumper77","@united What delivery service do you use? I'd like to call them myself.","","2015-02-19 13:29:20 -0800",""
568522028627533824,"negative","Customer Service Issue","United","skyjumper77","@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.","","2015-02-19 13:26:28 -0800",""
568520126095441920,"positive","","United","NoviceFlyer","@United  my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC","","2015-02-19 13:18:55 -0800","Tulsa, OK"
568519880711872512,"positive","","United","abigailedge","@united Thank you.","","2015-02-19 13:17:56 -0800","Brighton, UK"
568516490405679104,"positive","","United","lucianosr83","@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats","","2015-02-19 13:04:28 -0800","Brazil"
568516063001853952,"negative","Lost Luggage","United","galewolfe","@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?","","2015-02-19 13:02:46 -0800","Hudson Valley, NY"
568515696197439488,"negative","Bad Flight","United","johndgraham","@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.","","2015-02-19 13:01:19 -0800","Madison, wi"
568515553666539520,"positive","","United","harvblain","@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J","","2015-02-19 13:00:45 -0800","Chicago and an airplane "
568515101319254016,"positive","","United","christinerimay","@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!","","2015-02-19 12:58:57 -0800","Someplace saving something"
568514213921947648,"positive","","United","NoviceFlyer","@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj","","2015-02-19 12:55:25 -0800","Tulsa, OK"
568513007849840640,"positive","","United","vmnkishore","@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely","[40.71517211, -74.01453422]","2015-02-19 12:50:38 -0800","Mysore : London : New York"
568512847178645504,"negative","Customer Service Issue","United","abigailedge","@united ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi","","2015-02-19 12:49:59 -0800","Brighton, UK"
568511969335984128,"negative","Flight Attendant Complaints","United","Tamarabrams","@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.","","2015-02-19 12:46:30 -0800","Arlington Virginia"
568509763048357888,"negative","longlines","United","dandadams","@united 1k use to be special.  80 people in group one.   Why not board global AND 1k together? http://t.co/qd2lyUXAZg","","2015-02-19 12:37:44 -0800","bettendorf, ia"
568509134276050944,"negative","Late Flight","United","peteeustic","@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks","","2015-02-19 12:35:14 -0800",""
568508151852457984,"negative","Late Flight","United","jttorrey","@united As it always is. Helps to communicate to customers.","","2015-02-19 12:31:20 -0800",""
568507977235365888,"negative","Late Flight","United","tcar","@united I'm not as sure as you are. http://t.co/HSMpbSF4UF","","2015-02-19 12:30:38 -0800","Oak Park, IL"
568506885130682368,"negative","Customer Service Issue","United","blake_music","@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?","","2015-02-19 12:26:18 -0800","Fort Wayne"
568506797805318144,"positive","","United","DarinBrannon","@united thank you. I will address it with them","","2015-02-19 12:25:57 -0800","Monett, MO"
568506752607498240,"negative","Customer Service Issue","United","rick4tkins","@united problem is on laptop not phone","","2015-02-19 12:25:46 -0800",""
568505228062023680,"negative","Can't Tell","United","SandyPoole1","@united question - was given food vouchers but can't use on plane..how   come","","2015-02-19 12:19:43 -0800",""
568503887113498624,"neutral","","United","blake_music","@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.","","2015-02-19 12:14:23 -0800","Fort Wayne"
568503322828783616,"neutral","","United","neecolelong","@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.","","2015-02-19 12:12:09 -0800","Dallas/Eugene"
568503174413225984,"negative","Can't Tell","United","newyorkwool","@united the wifi in the ewr lounge reminds me of the old days of dial up","","2015-02-19 12:11:33 -0800","Birkenhead upon Hudson"
568503120130658304,"negative","Customer Service Issue","United","bwood","@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.","[37.61907, -122.38607]","2015-02-19 12:11:20 -0800","San Diego"
568503048961724416,"negative","Customer Service Issue","United","DaveGraf1965","@united too long for 140 characters","","2015-02-19 12:11:03 -0800",""
568502210268692480,"negative","Customer Service Issue","United","hartgarfunkel","@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔","","2015-02-19 12:07:43 -0800","iPhone: 40.732048,-73.994102"
568502194854612992,"negative","Bad Flight","United","rick4tkins","@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?","","2015-02-19 12:07:40 -0800",""
568497542100586496,"negative","Customer Service Issue","United","rick4tkins","@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi","","2015-02-19 11:49:10 -0800",""
568496673237929984,"negative","Customer Service Issue","United","skyjumper77","@united or did you mean 24-26?","","2015-02-19 11:45:43 -0800",""
568496575716175872,"negative","Can't Tell","United","skyjumper77","@united has it been 4-6hrs yet?","","2015-02-19 11:45:20 -0800",""
568495877003857920,"negative","Bad Flight","United","rick4tkins","@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!","","2015-02-19 11:42:33 -0800",""
568494813655527424,"negative","Customer Service Issue","United","changecollab","@United does a great job of answering public messages. Direct private messages, not so much.","","2015-02-19 11:38:20 -0800","Columbus, Ohio"
568494749247778816,"negative","Customer Service Issue","United","hartgarfunkel","@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.","","2015-02-19 11:38:04 -0800","iPhone: 40.732048,-73.994102"
568493806414381056,"negative","Customer Service Issue","United","annricord","@united how's my refund coming along??","","2015-02-19 11:34:20 -0800","Canmore"
568493336698490880,"negative","Late Flight","United","ItsAaronChriz","@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?","","2015-02-19 11:32:28 -0800","I'm just a kid from Oak Harbor"
568493245191364608,"neutral","","United","Gouwerijn","@united online inchecking able in the Netherlands (ams)?","","2015-02-19 11:32:06 -0800","Alphen aan den Rijn"
568493225788510208,"negative","Can't Tell","United","marinwino","@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown","","2015-02-19 11:32:01 -0800",""
568492898553102336,"negative","Bad Flight","United","rick4tkins","@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!","","2015-02-19 11:30:43 -0800",""
568491094327078912,"neutral","","United","CorettaBrowne","@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?","","2015-02-19 11:23:33 -0800","Greater New York Area"
568490726419517440,"negative","Late Flight","United","SleazyC_","@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.","[37.61821986, -122.38745399]","2015-02-19 11:22:05 -0800","Bushwick, Bkln"
568489967808327680,"negative","Customer Service Issue","United","Dile___","@united Just saying the truth. You don't even an email! #2015","","2015-02-19 11:19:05 -0800",""
568487509958774784,"negative","Late Flight","United","pdxmucci","@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc","","2015-02-19 11:09:19 -0800","Portland, OR"
568486216464785408,"neutral","","United","Spofforth58","@united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?","","2015-02-19 11:04:10 -0800",""
568485707993497600,"neutral","","United","deaffriendlyUSA","@United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H","","2015-02-19 11:02:09 -0800",""
568484777336172544,"negative","Customer Service Issue","United","MissMcB76","@united we followed the baggage rules on your website and was still charges $150. But only going one way","","2015-02-19 10:58:27 -0800","PA"
568484603658420224,"negative","Customer Service Issue","United","vina_love","@united I sent you a dm hours ago","","2015-02-19 10:57:46 -0800","ny"
568484161356476416,"negative","Lost Luggage","United","christinerimay","@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.","","2015-02-19 10:56:00 -0800","Someplace saving something"
568482353254928384,"neutral","","United","Ssanchik","@united DM the conf # to you - did you receive it?","","2015-02-19 10:48:49 -0800",""
568481989776564224,"negative","Can't Tell","United","MissMcB76","@united no it weighed 45.5 and it was the only checked bag","","2015-02-19 10:47:22 -0800","PA"
5.68481405682e+17,"neutral","","United","ljsbrooks","@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.","","2015-02-19 10:45:03 -0800",""
568479942146707456,"negative","Can't Tell","United","jenny0z","@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks","","2015-02-19 10:39:14 -0800","new york city "
568476370130628608,"negative","Flight Booking Problems","United","njsummerBREEze","@united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!","","2015-02-19 10:25:03 -0800",""
568475497275002880,"negative","Late Flight","United","peteeustic","@united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.","","2015-02-19 10:21:34 -0800",""
568475039680434176,"negative","Can't Tell","United","marmaidz","@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated","","2015-02-19 10:19:45 -0800",""
568474931207352320,"positive","","United","LeanneComedy","@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)","[35.8924655, -84.19243176]","2015-02-19 10:19:20 -0800",""
568474866753667072,"negative","Can't Tell","United","MissMcB76","@united I have been denied. Not sure how you charge $150 one way then $25 on way hime","","2015-02-19 10:19:04 -0800","PA"
568473862083461120,"neutral","","United","jaredmatfess","@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?","","2015-02-19 10:15:05 -0800","iPhone: 41.871374,-72.497792"
568473140654788608,"negative","Customer Service Issue","United","souleyoga","@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!","","2015-02-19 10:12:13 -0800","iPhone: 40.773155,-73.872490"
568471651114811392,"negative","Can't Tell","United","Jewelsia26","@united Case ID 8544484","","2015-02-19 10:06:17 -0800","Los Angeles"
568471227418832896,"neutral","","United","iamtedking","@united no, I have a pricey Chase Mileage Plus CC.","","2015-02-19 10:04:36 -0800",""
568469807189790720,"negative","Bad Flight","United","ResearchDad","@united your Airbus a320 seats are awful. They don't recline.","","2015-02-19 09:58:58 -0800","usa"
568469582295379968,"negative","Can't Tell","United","nicolasmm","@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail","","2015-02-19 09:58:04 -0800",""
568468959663489024,"positive","","United","NoviceFlyer","@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!","","2015-02-19 09:55:36 -0800","Tulsa, OK"
568468732441276416,"neutral","","United","danteusa1","@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn","","2015-02-19 09:54:42 -0800",""
568468724048646144,"negative","Late Flight","United","Brennej","@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry","","2015-02-19 09:54:40 -0800",""
568468409471492096,"positive","","United","canmoregolfer","@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.","","2015-02-19 09:53:25 -0800",""
568468054306193408,"positive","","United","BTMarleyCoffee","@united that would be great","","2015-02-19 09:52:00 -0800","Denver Colorado"
568466895554408448,"neutral","","United","PaulBEsteves","@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?","","2015-02-19 09:47:24 -0800","Brooklyn"
568466673990307840,"negative","Late Flight","United","theo","@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am","","2015-02-19 09:46:31 -0800","São Paulo / Brasil"
568466370205237248,"negative","Can't Tell","United","jkentakula","@united @perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes.","","2015-02-19 09:45:18 -0800",""
568466243210108928,"negative","Flight Attendant Complaints","United","theo","@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo","","2015-02-19 09:44:48 -0800","São Paulo / Brasil"
568465710629826560,"positive","","United","jong_pj","@united You're welcome.","","2015-02-19 09:42:41 -0800","Almere, The Netherlands"
568464076122279936,"negative","Customer Service Issue","United","Ssanchik","@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???","","2015-02-19 09:36:11 -0800",""
568463707795095552,"neutral","","United","TheBIGCafeteria","@united I'm a UA 1k. I think it's @iamtedking who was looking for help","","2015-02-19 09:34:44 -0800","LA | SF | Bicycle | 38,000'"
568463644503240704,"neutral","","United","JerseyRic","@united  RES # 0167560070877     Fsqthg   Thanks","","2015-02-19 09:34:29 -0800","North Jersey"
568462632719491072,"negative","Customer Service Issue","United","PAIGER33","@united unfortunately, that doesn't help. Just an automated computer.","","2015-02-19 09:30:27 -0800",""
568462402875863040,"positive","","United","stewartmramsay","@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.","","2015-02-19 09:29:33 -0800","Walnut Creek, CA when I'm ther"
568462177415372800,"positive","","United","DeltaBravo33","@united Yes ! :D (Y) From @therealaviation on Instagram :)","","2015-02-19 09:28:39 -0800","France"
568461830584029184,"neutral","","United","z1y2x3","@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.","","2015-02-19 09:27:16 -0800","East&West Coasts & the South"
568460680367644672,"negative","Late Flight","United","nabia90","@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.","","2015-02-19 09:22:42 -0800",""
568460278662193152,"negative","Customer Service Issue","United","27_POWERS","@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...","","2015-02-19 09:21:06 -0800","Costa Mesa, CA"
568460037737324544,"neutral","","United","JerseyRic","@united need assistance to change flight to get to an ailing parent..
have flight leaving Tuesday need to change ASAP to sooner #custserv","","2015-02-19 09:20:09 -0800","North Jersey"
568458999798108160,"negative","Can't Tell","United","sherrirosen","@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over","[0.0, 0.0]","2015-02-19 09:16:01 -0800","New York City"
568458813189197824,"negative","Customer Service Issue","United","YeahNoPriesty","@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks","","2015-02-19 09:15:17 -0800","Chicago, Il"
568458701046050816,"neutral","","United","ellieINchicago","@united you need to follow me I order for me to DM....","[34.06979432, -117.57757056]","2015-02-19 09:14:50 -0800","Chicago, IL"
568457810066800640,"negative","Can't Tell","United","estellevw","@united Can i get a refund? I would like to book on a better airline.","","2015-02-19 09:11:18 -0800","On a couch, with a computer."
568457549973987328,"negative","Customer Service Issue","United","Ssanchik","@united whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd...","","2015-02-19 09:10:16 -0800",""
568457483301339136,"negative","Lost Luggage","United","DMSHIPMAN915","@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!","","2015-02-19 09:10:00 -0800","Germany"
568456895515607040,"neutral","","United","AndavoTravel","@united Airlines is changing #mileageplus program March 1 http://t.co/4ojE523PTw","","2015-02-19 09:07:39 -0800",""
568456844429160448,"neutral","","United","morrisls","@united There is only one club at LAX  - in terminal 7 across from gate 71","","2015-02-19 09:07:27 -0800",""
568454694756069376,"neutral","","United","NathanNmred4","@united @perfectomobile Definately not an award for employer of the year #united13","","2015-02-19 08:58:55 -0800",""
568454607040606208,"negative","Customer Service Issue","United","SaintAwesome504","@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers.","","2015-02-19 08:58:34 -0800",""
568454386617356288,"negative","Late Flight","United","kylry","@united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.","","2015-02-19 08:57:41 -0800",""
568450710553174016,"neutral","","United","JerseyRic","@united  Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv","","2015-02-19 08:43:05 -0800","North Jersey"
568450642085171200,"negative","Customer Service Issue","United","PAIGER33","@united need to chat with an actual human ASAP!","","2015-02-19 08:42:49 -0800",""
568450413365571584,"neutral","","United","slackmistress","@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.","","2015-02-19 08:41:54 -0800","Los Angeles, CA"
568450262706167808,"negative","Can't Tell","United","slackmistress","@united I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?","","2015-02-19 08:41:18 -0800","Los Angeles, CA"
568450237028798464,"neutral","","United","elloecho","@united yes when I landed.","","2015-02-19 08:41:12 -0800","Near Washington, DC"
568450017649778688,"positive","","United","melanie_seibert","@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.","","2015-02-19 08:40:20 -0800","Texas"
568449164951953408,"positive","","United","KP_Pearl","@united So far so good. Just stepped down in Denver. Next Stop Portland!","","2015-02-19 08:36:56 -0800","New York, NY"
568446906524950528,"negative","Late Flight","United","hvonschroeter","@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good","","2015-02-19 08:27:58 -0800",""
568444328873467904,"negative","Customer Service Issue","United","MissMcB76","@united what a joke. Hang up on customers!!","","2015-02-19 08:17:43 -0800","PA"
568444042851323904,"negative","Customer Service Issue","United","MissMcB76","@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!","","2015-02-19 08:16:35 -0800","PA"
568443923485437952,"positive","","United","SonyaSloanMD","@united #OrthoDoc on-call to in-flight! Glad to have been of service!","","2015-02-19 08:16:07 -0800","Houston, TX, USA"
568441968327573504,"negative","Customer Service Issue","United","uncmnwellness","@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail","","2015-02-19 08:08:21 -0800","Ventura, California"
568441679503495168,"positive","","United","llbeefpatties","@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter.  Last one onboard.","","2015-02-19 08:07:12 -0800",""
568438982301917184,"negative","Can't Tell","United","caraweikel","@united really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus","","2015-02-19 07:56:29 -0800","Washington DC Metro Area"
568438724708544512,"neutral","","United","TheBIGCafeteria","@united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline","","2015-02-19 07:55:27 -0800","LA | SF | Bicycle | 38,000'"
568438094652956672,"negative","Lost Luggage","United","vina_love","@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.","","2015-02-19 07:52:57 -0800","ny"
568437450927955968,"positive","","United","eghoniem","@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!","","2015-02-19 07:50:24 -0800","Winchester, MA"
568437324587012096,"negative","Late Flight","United","craver","@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.","","2015-02-19 07:49:53 -0800","San Francisco, CA"
568437120966258688,"neutral","","United","kzone7","@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.","","2015-02-19 07:49:05 -0800","Long Island, NY"
568435938264625152,"neutral","","United","PAFCAUAL","@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ","","2015-02-19 07:44:23 -0800","Chicago, IL"
568435290722975744,"negative","Can't Tell","United","nickonken","@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal.","","2015-02-19 07:41:48 -0800","New York, NY"
568435244841500672,"neutral","","United","msteckling","@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th","","2015-02-19 07:41:38 -0800","Chicago, IL"
568434065067491328,"negative","Can't Tell","United","pdxmucci","@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that","","2015-02-19 07:36:56 -0800","Portland, OR"
568433759919452160,"positive","","United","BurgerFreshh","@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United>","","2015-02-19 07:35:44 -0800","Houston, Tx & Old Bridge, NJ "
568433610765815808,"negative","Cancelled Flight","United","alex_nieves","@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/","","2015-02-19 07:35:08 -0800","Connecticut"
568433493987844096,"negative","Lost Luggage","United","hire_llc","@united I did, and as I thought, nothing happened","","2015-02-19 07:34:40 -0800",""
568433431471886336,"negative","Flight Booking Problems","United","scout_mb","@united I'm not booked on a 1:30 return flight..","","2015-02-19 07:34:25 -0800",""
568432918110064640,"negative","Customer Service Issue","United","scout_mb","@united the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly","","2015-02-19 07:32:23 -0800",""
568432782386466816,"negative","Customer Service Issue","United","chaduragt","@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?","","2015-02-19 07:31:50 -0800",""
568431125502144512,"negative","Lost Luggage","United","PAIGER33","@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.","","2015-02-19 07:25:15 -0800",""
568431007654924288,"negative","Late Flight","United","mfaywu","@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago","","2015-02-19 07:24:47 -0800","Los Angeles, CA"
568429641699954688,"neutral","","United","iamtedking","@united any news?","","2015-02-19 07:19:22 -0800",""
568428971504889856,"negative","Can't Tell","United","Brennej","@united ""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus","","2015-02-19 07:16:42 -0800",""
568426849040261120,"negative","Customer Service Issue","United","jfmusial","@united why do I have to request refund? Why charge twice in first place?","","2015-02-19 07:08:16 -0800","New York"
568425564282998784,"negative","Customer Service Issue","United","alex_nieves","@united I'll be calling soon but going tomorrow like it shows on the app is not a good option","","2015-02-19 07:03:10 -0800","Connecticut"
568424596657078272,"negative","Customer Service Issue","United","TheClayFox","@united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?","[0.0, 0.0]","2015-02-19 06:59:19 -0800","New York City (Silicon Alley)"
568424482764931072,"positive","","United","scout_mb","@united message sent. Thank you!","","2015-02-19 06:58:52 -0800",""
568424307031805952,"negative","Can't Tell","United","promitsanyal","@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?","","2015-02-19 06:58:10 -0800","Bangalore"
568422817601097728,"neutral","","United","Cecilia_stories","@united THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ","","2015-02-19 06:52:15 -0800","Luxembourg"
568422622922469376,"neutral","","United","Cecilia_stories","@united @AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ","","2015-02-19 06:51:28 -0800","Luxembourg"
568421732157161472,"negative","Late Flight","United","jfmusial","@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?","","2015-02-19 06:47:56 -0800","New York"
568419711521841152,"negative","Cancelled Flight","United","Brennej","@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....","","2015-02-19 06:39:54 -0800",""
568418165853540352,"negative","Late Flight","United","promitsanyal","@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead","","2015-02-19 06:33:46 -0800","Bangalore"
568417968230694912,"neutral","","United","Brennej","@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat","","2015-02-19 06:32:58 -0800",""
568417151176060928,"negative","Cancelled Flight","United","Brennej","@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless","","2015-02-19 06:29:44 -0800",""
568416493446270976,"negative","Lost Luggage","United","Brennej","@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious","","2015-02-19 06:27:07 -0800",""
568414872578465792,"negative","Customer Service Issue","United","MSLspeaks","@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!","","2015-02-19 06:20:40 -0800","New York, NY"
568413096940666880,"negative","Flight Booking Problems","United","AnneGillaspie","@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir","","2015-02-19 06:13:37 -0800","Austin, TX"
568412555045179392,"negative","Can't Tell","United","ybenami","@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.","","2015-02-19 06:11:28 -0800","California"
568412546673352704,"positive","","United","DMSHIPMAN915","@united followed and messaged. Thanks so much for the help.","","2015-02-19 06:11:26 -0800","Germany"
568411566233804800,"neutral","","United","Stacycole","@united I did not.  That's why I am VERY concerned.","","2015-02-19 06:07:32 -0800","Wisconsin, ya know"
568411504497856512,"negative","Bad Flight","United","jwcriner","@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?","","2015-02-19 06:07:17 -0800","raleigh, nc"
568408759019524096,"negative","Can't Tell","United","somstanley","@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck","","2015-02-19 05:56:23 -0800","Rosenberg, Texas"
568408653562294272,"positive","","United","taylreduarte","@united Thanks JT","","2015-02-19 05:55:58 -0800","New York, NY"
568406334787457024,"neutral","","United","Stacycole","@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help","","2015-02-19 05:46:45 -0800","Wisconsin, ya know"
568405095060099072,"positive","","United","TheVintageDJ","@united Thank you! Off to LA to do something very special.","","2015-02-19 05:41:49 -0800","Brooklyn, NY"
568401790250700800,"negative","Bad Flight","United","WhaddupWorld","@united The flight turned around for mechanical reasons on 1/30/15.  Never to fly United again as they don't check their planes properly.","","2015-02-19 05:28:41 -0800",""
568399913358221312,"negative","Customer Service Issue","United","WeekendInParis","@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH","","2015-02-19 05:21:14 -0800",""
568396209091702784,"negative","Flight Booking Problems","United","RoyHalimMusic",".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now.","","2015-02-19 05:06:31 -0800","CT • MINDLESS EP ON SALE! ⬇️"
568396205270691840,"negative","Late Flight","United","jordanslott","@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.","","2015-02-19 05:06:30 -0800","Jersey City, NJ"
568391639158226944,"negative","Flight Attendant Complaints","United","llbeefpatties","@united spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed","","2015-02-19 04:48:21 -0800",""
568390014238916608,"neutral","","United","stylistadvocate","@united for a fee...","","2015-02-19 04:41:54 -0800","Ratner Companies, Hair Cuttery"
568388502431395840,"negative","Flight Booking Problems","United","mlipschits","@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on","","2015-02-19 04:35:53 -0800","Jerusalem-London-Antwerp"
568385303267782656,"neutral","","United","jchatelain","@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error ""no active flight segments""","","2015-02-19 04:23:11 -0800","Paris"
568383474303959040,"neutral","","United","dealswelike","@united any updates with the DOT looking at the united fares from London to the US from last week?","","2015-02-19 04:15:54 -0800","New York"
568382290352590848,"negative","Flight Booking Problems","United","swampynomo","@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.","","2015-02-19 04:11:12 -0800","NJ/NYC"
568381535063306240,"negative","Flight Booking Problems","United","cwehrung","@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this""","","2015-02-19 04:08:12 -0800","Paris"
568380957012525056,"negative","Customer Service Issue","United","souleyoga","@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!","","2015-02-19 04:05:54 -0800","iPhone: 40.773155,-73.872490"
568380302114086912,"negative","Customer Service Issue","United","DMSHIPMAN915","@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.","","2015-02-19 04:03:18 -0800","Germany"
568380045431058432,"negative","Flight Attendant Complaints","United","jeremydilts","@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.","","2015-02-19 04:02:17 -0800",""
568379326678368256,"positive","","United","lalo_haros","@united Thank you!! 😊","","2015-02-19 03:59:26 -0800","Monterrey "
568375354982842368,"negative","Flight Booking Problems","United","souleyoga","@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.","","2015-02-19 03:43:39 -0800","iPhone: 40.773155,-73.872490"
568374502582816768,"negative","Cancelled Flight","United","Enix23","@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?","","2015-02-19 03:40:15 -0800",""
568372335012679680,"neutral","","United","SteefFleur","@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM","","2015-02-19 03:31:39 -0800","Amsterdam"
568371161484161024,"negative","Customer Service Issue","United","TravelShopVT","@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it","","2015-02-19 03:26:59 -0800",""
568370280415899648,"negative","Can't Tell","United","AndrewEllestad","@united thx. Come hell or high water...","","2015-02-19 03:23:29 -0800","Boise, Idaho"
568366109461606400,"negative","Late Flight","United","SchoeckSTIC","@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting","","2015-02-19 03:06:54 -0800",""
568364889280020480,"negative","Late Flight","United","fatt_matt1","@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.","","2015-02-19 03:02:03 -0800","Lexington, Kentucky"
568363838158065664,"neutral","","United","katie_sul1","@united refund?","","2015-02-19 02:57:53 -0800",""
568360704652279808,"neutral","","United","patrick_maness","@united aisle please","","2015-02-19 02:45:26 -0800","Rhode Island"
568358096290111488,"positive","","United","Sebybrubru","@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon","","2015-02-19 02:35:04 -0800",""
568356641877446656,"negative","Customer Service Issue","United","DMSHIPMAN915","@united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho.","","2015-02-19 02:29:17 -0800","Germany"
568356065428918272,"neutral","","United","skilleahy","@united @staralliance good.  Maybe that will make up for losing my medallion.  #ProbablyNot","","2015-02-19 02:27:00 -0800",""
568355672225673216,"positive","","United","patrick_maness","@united that's fine. I'll take them.","","2015-02-19 02:25:26 -0800","Rhode Island"
568355601144680448,"neutral","","United","devonmonique","@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(","[13.71241507, 100.60468537]","2015-02-19 02:25:09 -0800","shanghai, china. "
568354331503828992,"neutral","","United","katie_sul1","@united I have.","","2015-02-19 02:20:06 -0800",""
568353091407495168,"negative","Customer Service Issue","United","patrick_maness","@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?","","2015-02-19 02:15:11 -0800","Rhode Island"
568352803892150272,"positive","","United","MajorBrad","@united thank you! My second flight I already got bumped up to 1st! Love it!","","2015-02-19 02:14:02 -0800","Los Angeles"
568352692466278400,"negative","Customer Service Issue","United","patrick_maness","@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.","","2015-02-19 02:13:36 -0800","Rhode Island"
568352500748849152,"negative","Customer Service Issue","United","patrick_maness","@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...","","2015-02-19 02:12:50 -0800","Rhode Island"
568352134422511616,"negative","Customer Service Issue","United","patrick_maness","@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...","","2015-02-19 02:11:22 -0800","Rhode Island"
568351842217947136,"negative","Customer Service Issue","United","patrick_maness","@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...","","2015-02-19 02:10:13 -0800","Rhode Island"
568350913858965504,"positive","","United","ORIMALAYS","@united all goods, I'll call tomorrow, thanks.","","2015-02-19 02:06:31 -0800","SYD▫️"
568342540837105664,"neutral","","United","patrick_maness","@united next day","","2015-02-19 01:33:15 -0800","Rhode Island"
568337096177528832,"neutral","","United","TheClayFox","@united I filled out the form but I haven’t received any sort of email confirmation that it’s been received. Is that normal?","[0.0, 0.0]","2015-02-19 01:11:37 -0800","New York City (Silicon Alley)"
568332024802447360,"negative","Lost Luggage","United","ellieINchicago","@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!","[34.06978184, -117.57752166]","2015-02-19 00:51:28 -0800","Chicago, IL"
568328533421867008,"negative","Lost Luggage","United","ellieINchicago","@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...","[34.06071437, -117.59814212]","2015-02-19 00:37:36 -0800","Chicago, IL"
568323479826771968,"negative","Bad Flight","United","Sebybrubru","@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife","","2015-02-19 00:17:31 -0800",""
568309328127655936,"neutral","","United","AirUKPhoto","@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za","","2015-02-18 23:21:17 -0800","London Heathrow."
568308793005617152,"negative","Bad Flight","United","themkhiggy","@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment","","2015-02-18 23:19:09 -0800","Houston, TX"
568308464985903104,"negative","Late Flight","United","themkhiggy","@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.","","2015-02-18 23:17:51 -0800","Houston, TX"
568303933774532608,"negative","Can't Tell","United","2cJustice4all","@united : Unhappy with United's service?

Read Ralph Nader's open letter to UAL's CEO.

Leave a comment or RT.

http://t.co/O0745APIau","","2015-02-18 22:59:51 -0800","Chicago Illinois Crime.Inc"
568302985802956800,"neutral","","United","jeremymcmillan","@united ok. Can I DM you the info?","","2015-02-18 22:56:05 -0800","ÜT: 37.748534,127.066482"
568298659537915904,"negative","Customer Service Issue","United","jjpd5","@united the best seats should be for paying customers and we should get to board first #badcustomerservice","","2015-02-18 22:38:53 -0800",""
568298411163852800,"negative","Can't Tell","United","jjpd5","@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.","","2015-02-18 22:37:54 -0800",""
568295728272900096,"negative","Flight Attendant Complaints","United","jjpd5","@united yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d","","2015-02-18 22:27:14 -0800",""
568291966909181952,"neutral","","United","drooln","@united KOA-LAX should have fresh food service, right?","","2015-02-18 22:12:17 -0800","Keauhou, Hawaii USA"
568290894992039936,"positive","","United","annemariee46","@united OMG THANK U😻😻😻","","2015-02-18 22:08:02 -0800",""
568288672627318784,"negative","Flight Booking Problems","United","AnneGillaspie","@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2)","","2015-02-18 21:59:12 -0800","Austin, TX"
568287936820572160,"negative","Flight Booking Problems","United","AnneGillaspie","@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)","","2015-02-18 21:56:17 -0800","Austin, TX"
568286497796812800,"negative","Late Flight","United","Hanagavadi","@united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting...","","2015-02-18 21:50:33 -0800",""
568283819477839872,"negative","Late Flight","United","Hanagavadi","@united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment","","2015-02-18 21:39:55 -0800",""
568282692845842432,"negative","Customer Service Issue","United","Hanagavadi","@united  very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag...","","2015-02-18 21:35:26 -0800",""
568282656590282752,"negative","Bad Flight","United","GoldBuyingGirl","@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:","","2015-02-18 21:35:18 -0800","Houston, Texas"
568281801480904704,"neutral","","United","TiffanyHaverly","@united will do. Thank you!","","2015-02-18 21:31:54 -0800","Washington D.C."
568281631443841024,"neutral","","United","MikeFromRBLX","@united Okay, thank you both.","","2015-02-18 21:31:13 -0800","roblox.com"
568281546999754752,"neutral","","United","drooln","@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection","","2015-02-18 21:30:53 -0800","Keauhou, Hawaii USA"
568280611552681984,"negative","Customer Service Issue","United","alafairburke","@united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free.","","2015-02-18 21:27:10 -0800","New York"
568280527305715712,"neutral","","United","KarlSoule","@united done as requested.","[1.3523078, 103.8637764]","2015-02-18 21:26:50 -0800","Singapore"
568279456780980224,"negative","Flight Attendant Complaints","United","alafairburke","@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!","","2015-02-18 21:22:35 -0800","New York"
568278936561401856,"negative","Customer Service Issue","United","themkhiggy","@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines","","2015-02-18 21:20:31 -0800","Houston, TX"
568278231973044224,"positive","","United","froyomama","@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!","","2015-02-18 21:17:43 -0800",""
568276805972570112,"negative","Flight Booking Problems","United","TiffanyHaverly","@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.","","2015-02-18 21:12:03 -0800","Washington D.C."
568276144107200512,"neutral","","United","TiffanyHaverly","@united Turkish Airlines rebooked us a United flight on our second leg from FRA -> IAD. Is there any way to check if upgrades are available?","","2015-02-18 21:09:25 -0800","Washington D.C."
568275733736353792,"neutral","","United","annemariee46","@united hey I left my favorite blanket on the plane bring it back home to me:-(","","2015-02-18 21:07:47 -0800",""
568275380441726976,"negative","Customer Service Issue","United","themkhiggy","@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround","","2015-02-18 21:06:23 -0800","Houston, TX"
568275123037286400,"neutral","","United","RoyHalimMusic","@united followed & DM'd.","","2015-02-18 21:05:22 -0800","CT • MINDLESS EP ON SALE! ⬇️"
568274855814152192,"neutral","","United","dougvansant","@united I want a hotel room and a whiskey.","","2015-02-18 21:04:18 -0800","NYC - DC - LA"
568272841780682752,"neutral","","United","SupaZ22","@united flight...gotta make this connector","","2015-02-18 20:56:18 -0800","Chicago, Illinois."
568272715519561728,"neutral","","United","Dayrean","@united - ok noted. All details will be DM'ed to you shortly.","","2015-02-18 20:55:48 -0800",""
568272688273174528,"negative","Can't Tell","United","CisWowon","@united @staralliance the B gates are very far though","","2015-02-18 20:55:41 -0800",""
568272244792631296,"negative","Late Flight","United","Atrain_8","@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels","","2015-02-18 20:53:55 -0800",""
568271741207891968,"negative","Customer Service Issue","United","patrick_maness","@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.","","2015-02-18 20:51:55 -0800","Rhode Island"
568271533782622208,"negative","Flight Booking Problems","United","amack604","@united @staralliance how can I book reward travel in August?? Everything is blacked out.","","2015-02-18 20:51:06 -0800","San Francisco"
568270132956409856,"positive","","United","travelwithMKJ","@united did I win :)","","2015-02-18 20:45:32 -0800","Sydney Australia "
568269181394817024,"negative","Flight Booking Problems","United","ImmaMarksThat","@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?","","2015-02-18 20:41:45 -0800","Washington, DC"
568268831228964864,"negative","Customer Service Issue","United","spoditrice7","@united I have submitted my complaint. I need to be compensated. How long will this take?","","2015-02-18 20:40:21 -0800","CLE "
568267340405542912,"neutral","","United","DominikZmuda","@united any info on delays at SFO tomorrow due to low clouds?","","2015-02-18 20:34:26 -0800",""
568266890499346432,"negative","Bad Flight","United","marylkrupa","@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!","[38.78438914, -104.72749614]","2015-02-18 20:32:39 -0800","Detroit, Michigan "
568266347450273792,"positive","","United","ccappas123","@united flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!","","2015-02-18 20:30:29 -0800",""
568265475114663936,"negative","Late Flight","United","grath57","@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!","","2015-02-18 20:27:01 -0800",""
568264441906618368,"neutral","","United","vasm21","@united thanks","","2015-02-18 20:22:55 -0800","Panamá"
568264293478744064,"positive","","United","laboyd99","@united yes, Thx! At 10:35 (landed at 9:20).","","2015-02-18 20:22:20 -0800",""
568263079789608960,"negative","Flight Booking Problems","United","marccabi","@united get a clue. I am a 1K/2mm miler and that is the response you give?","","2015-02-18 20:17:30 -0800","Mill Valley, CA"
568262694123339776,"negative","Bad Flight","United","marccabi","@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi","","2015-02-18 20:15:58 -0800","Mill Valley, CA"
568262481698803712,"neutral","","United","santiagopinzong","@united we finally just arrive to Bogota, good but long flight!!","","2015-02-18 20:15:08 -0800","Colombia"
568261238444167168,"negative","Lost Luggage","United","lu0ng","@united it's not there we tried. It's already here in cancun just no one has delivered it","","2015-02-18 20:10:11 -0800",""
568261172610220032,"negative","Customer Service Issue","United","Atrain_8","@united what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback""","","2015-02-18 20:09:55 -0800",""
568260084230455296,"negative","Customer Service Issue","United","Belendelcanto","@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru","","2015-02-18 20:05:36 -0800","Seattle"
568259835474677760,"negative","Customer Service Issue","United","Belendelcanto","@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable","","2015-02-18 20:04:37 -0800","Seattle"
568259593773518848,"neutral","","United","Austin_Dillman","@united Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?","","2015-02-18 20:03:39 -0800","San Francisco, CA"
568258906159501312,"negative","Can't Tell","United","MEGHANson","@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline","","2015-02-18 20:00:55 -0800","Philadelphia, PA"
568258846235316224,"negative","Customer Service Issue","United","themkhiggy","@united nothing else from you ^GJ? Where is your customer service?","","2015-02-18 20:00:41 -0800","Houston, TX"
568258545772335104,"neutral","","United","140JustinC","@united that's of course in lax","","2015-02-18 19:59:29 -0800","Fredericton NB"
568257389402710016,"neutral","","United","140JustinC","@united ok thanks! Where are you counters located? And how Late Flight are they open?","","2015-02-18 19:54:54 -0800","Fredericton NB"
568256563829293056,"negative","Can't Tell","United","themkhiggy","@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation.","","2015-02-18 19:51:37 -0800","Houston, TX"
568255550070362112,"negative","Can't Tell","United","Belendelcanto","@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!","","2015-02-18 19:47:35 -0800","Seattle"
568254094739148800,"negative","Lost Luggage","United","lu0ng","@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM","","2015-02-18 19:41:48 -0800",""
568252997886545920,"negative","Bad Flight","United","themkhiggy","@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace","","2015-02-18 19:37:26 -0800","Houston, TX"
568252909231738880,"negative","Bad Flight","United","critic","@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait.","[0.0, 0.0]","2015-02-18 19:37:05 -0800","Princeton, NJ"
568252805036638208,"negative","Flight Attendant Complaints","United","themkhiggy","@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...","","2015-02-18 19:36:41 -0800","Houston, TX"
568252787756302336,"negative","Late Flight","United","Belendelcanto","@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary","","2015-02-18 19:36:36 -0800","Seattle"
568250452057427968,"negative","Cancelled Flight","United","_saranguyen","@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.","","2015-02-18 19:27:20 -0800","Columbia, MO"
568250159689113600,"negative","Customer Service Issue","United","vina_love","@united & I've been hung up on twice by your staff. So upset right now","","2015-02-18 19:26:10 -0800","ny"
568250065845944320,"neutral","","United","Belendelcanto","@united DCA-EWR Flight #4372","","2015-02-18 19:25:47 -0800","Seattle"
568250000028925952,"negative","Lost Luggage","United","laboyd99","@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????","","2015-02-18 19:25:32 -0800",""
568249421877653504,"negative","Customer Service Issue","United","simplyweber","@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!","","2015-02-18 19:23:14 -0800","East Hanover, NJ"
568249367590768640,"neutral","","United","140JustinC","@united any chance you could look into my problem from earlier?","","2015-02-18 19:23:01 -0800","Fredericton NB"
568249132323770368,"negative","Lost Luggage","United","vina_love","@united this is despicable I spoke to  many diff people & everyone is telling me something different I have a claim no. I need my bag now","","2015-02-18 19:22:05 -0800","ny"
568248950450311168,"negative","Bad Flight","United","jjpd5","@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.","","2015-02-18 19:21:21 -0800",""
568248416418926592,"negative","Can't Tell","United","caitieamanda","@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!","","2015-02-18 19:19:14 -0800","Brisbane, Australiaaa!"
568248245563969536,"positive","","United","caitieamanda","@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!","","2015-02-18 19:18:33 -0800","Brisbane, Australiaaa!"
568248180057325568,"neutral","","United","MarshBrentnall","@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.","[0.0, 0.0]","2015-02-18 19:18:18 -0800","Rozelle, NSW"
568246093856641024,"negative","Bad Flight","United","Atrain_8","@united you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't","","2015-02-18 19:10:00 -0800",""
568244663154393088,"negative","Can't Tell","United","Atrain_8","@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy","","2015-02-18 19:04:19 -0800",""
568243964983308288,"negative","Late Flight","United","markymark928","@united are you trying to break a world record for most delayed flights in a year?","","2015-02-18 19:01:33 -0800","Buffalo, Ny"
568241367396192256,"neutral","","United","STLStude","@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?","","2015-02-18 18:51:14 -0800","Austin, TX"
568240029413163008,"neutral","","United","MichHardyTV","@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!","[-33.87144962, 151.20821275]","2015-02-18 18:45:55 -0800","Sydney"
568239444500865024,"positive","","United","MikeFromRBLX","@united Okay, thank you for your help :)","","2015-02-18 18:43:35 -0800","roblox.com"
568238725626355712,"negative","Late Flight","United","vassko","@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain","[41.97826134, -87.91247425]","2015-02-18 18:40:44 -0800","San Francisco, CA"
568238227791822848,"positive","","United","froyomama","@united thanks","","2015-02-18 18:38:45 -0800",""
568237684277141504,"negative","Late Flight","United","themkhiggy","@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time","","2015-02-18 18:36:35 -0800","Houston, TX"
568237654606680064,"positive","","United","travel_today","@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1","","2015-02-18 18:36:28 -0800","Sydney, Australia"
568237611208318976,"neutral","","United","doug_kurtz","@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!","","2015-02-18 18:36:18 -0800","Dallas, TX"
568236691397279744,"negative","Flight Booking Problems","United","theLOdown94","@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number","","2015-02-18 18:32:39 -0800",""
568236000390082560,"neutral","","United","140JustinC","@united was in the air. Just DMd you","","2015-02-18 18:29:54 -0800","Fredericton NB"
568234955672694784,"negative","Can't Tell","United","jbeddigs","@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me","","2015-02-18 18:25:45 -0800","Chicago, IL"
568234670166568960,"negative","Lost Luggage","United","vina_love","@united yes I have","","2015-02-18 18:24:37 -0800","ny"
568234631465734144,"negative","Customer Service Issue","United","ravlitcofsky","@united #CustomerService #fail long time flyer switching airlines #frustrated","","2015-02-18 18:24:28 -0800",""
568233965800304640,"positive","","United","elisanader","@united okay - thanks for your help, JT! I appreciate your time!","","2015-02-18 18:21:49 -0800","D.C.ish "
568233193738018816,"negative","Can't Tell","United","SergioESalas","@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech","","2015-02-18 18:18:45 -0800",""
568232723170484224,"negative","Cancelled Flight","United","ousoonerfanatic","@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail","","2015-02-18 18:16:53 -0800","Semiahmoo, WA Soonerland"
568231742449922048,"negative","Customer Service Issue","United","TheMouthLAKings","@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.","","2015-02-18 18:12:59 -0800","Q's, Staples Center"
568231586585550848,"positive","","United","gasbabe","@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails","","2015-02-18 18:12:22 -0800","Chicagoland"
568231529823891456,"positive","","United","pnjarich","@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here.","","2015-02-18 18:12:08 -0800","ÜT: 38.006902,-78.502005"
568230767714799616,"neutral","","United","ghidinelli","@united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!","[35.21498347, -80.96071981]","2015-02-18 18:09:06 -0800","San Francisco, California"
568230620595417088,"neutral","","United","Sophia_Goulet","@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.","","2015-02-18 18:08:31 -0800","Dodging Traffic"
568229032652709888,"neutral","","United","mwbotelho","@united Hopefully They will give me a feedback, bafore my flight...","","2015-02-18 18:02:13 -0800","Curitiba"
568228749696577536,"positive","","United","agolod13","@united Very good flight, thank you!","","2015-02-18 18:01:05 -0800","Chicago, IL"
568228505160433664,"negative","Customer Service Issue","United","froyomama","@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.","","2015-02-18 18:00:07 -0800",""
568228257037856768,"negative","Customer Service Issue","United","sjking2000","@united I'm asking if you can simplify the communications- thx","","2015-02-18 17:59:08 -0800","California, US"
568228124263124992,"positive","","United","john_escreet","@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!","","2015-02-18 17:58:36 -0800","New York"
568226940139782144,"negative","Lost Luggage","United","skyjumper77","@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!","","2015-02-18 17:53:54 -0800",""
568226026209341440,"neutral","","United","lorenzosimpson","@united i now see it's 72 hours. Thanks","","2015-02-18 17:50:16 -0800",""
568225650760413184,"neutral","","United","HelacoHLC","@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks","","2015-02-18 17:48:46 -0800","EIN: 27-0575748 -New York -USA"
568225310753353728,"neutral","","United","georgetietjen","@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways","","2015-02-18 17:47:25 -0800",""
568224469480833024,"negative","Flight Booking Problems","United","lorenzosimpson","@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..","","2015-02-18 17:44:05 -0800",""
568223557806915584,"negative","Late Flight","United","patrick_maness","@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.","","2015-02-18 17:40:27 -0800","Rhode Island"
568221167288344576,"positive","","United","TheVeganRD","@united Thanks, I will!","","2015-02-18 17:30:57 -0800","Port Townsend, WA"
568218887973703680,"negative","longlines","United","KevinLarke","@united can you get a gate for UA4727?  Turrible.","","2015-02-18 17:21:54 -0800","Chicago, IL"
568217863611404288,"negative","Lost Luggage","United","theLOdown94","@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating","","2015-02-18 17:17:50 -0800",""
568217304259010560,"neutral","","United","GaryMartinNYC","@united Flight 280","[40.74389886, -74.12493599]","2015-02-18 17:15:36 -0800","New York City"
568217301243133952,"neutral","","United","DontenPhoto","@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme","","2015-02-18 17:15:36 -0800","Englewood, Florida"
568215213620637696,"positive","","United","bryce_carey","@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon","[29.98425706, -95.34407392]","2015-02-18 17:07:18 -0800","NC"
568215154569166848,"positive","","United","RobandMeg","@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!","","2015-02-18 17:07:04 -0800","Staten Island, NY"
568215031608815616,"positive","","United","confox77","@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!","","2015-02-18 17:06:35 -0800",""
568215000306724864,"neutral","","United","misslindahong","@united yes, you can. I will DM.","","2015-02-18 17:06:27 -0800","St. Louis, MO for now"
568214796514004992,"positive","","United","DexterBerkeley","@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)","","2015-02-18 17:05:39 -0800","Boston, MA"
568213785426726912,"negative","Customer Service Issue","United","jamieduchess","@united I mean is there a real live person somewhere I can go and speak to at Newark post security?","","2015-02-18 17:01:38 -0800","London"
568212521657737216,"neutral","","United","JRamosGonzalez","@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?","","2015-02-18 16:56:36 -0800","Barcelona"
568210978447323136,"neutral","","United","OldChickSprints","@united no worries, I think it’s under control. (the emails are keeping me informed)","","2015-02-18 16:50:28 -0800","Bend, OR"
568210563991363584,"negative","Can't Tell","United","questions_faith","@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed","","2015-02-18 16:48:49 -0800","Elkhart, Indiana"
568210483959836672,"neutral","","United","MichaelRConroy","@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.","","2015-02-18 16:48:30 -0800","Wherever. "
568207908057567232,"neutral","","United","stylistadvocate","@united what happened to flight status map? It was so cool..","","2015-02-18 16:38:16 -0800","Ratner Companies, Hair Cuttery"
568206570540163072,"negative","Bad Flight","United","Lindsey_Brunell","@united plz don't advertise wifi if it's not gonna work thanks #worstflightever","","2015-02-18 16:32:57 -0800",""
568206538147364864,"neutral","","United","Miki_Palich","@united Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?","","2015-02-18 16:32:50 -0800","Los Angeles, California"
568206350804770816,"negative","Customer Service Issue","United","frannie_ryan","@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times.","","2015-02-18 16:32:05 -0800","Memphis TN"
568206092599218176,"neutral","","United","jamieduchess","@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?","","2015-02-18 16:31:03 -0800","London"
568205117368836096,"negative","Can't Tell","United","havecl","@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.","[40.03395098, -105.24950187]","2015-02-18 16:27:11 -0800",""
568204808122974208,"negative","Lost Luggage","United","vina_love","@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?","","2015-02-18 16:25:57 -0800","ny"
568204231271796736,"positive","","United","RobandMeg","@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS","","2015-02-18 16:23:40 -0800","Staten Island, NY"
568204182676578304,"negative","Can't Tell","United","ItsAaronChriz","@united I knew I should've flew @VirginAmerica lol","","2015-02-18 16:23:28 -0800","I'm just a kid from Oak Harbor"
568204138091307008,"negative","Bad Flight","United","JustOGG","@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?","","2015-02-18 16:23:17 -0800","Tweets = My Opinion"
568204042964332544,"positive","","United","parryaftab","@united thnx","","2015-02-18 16:22:55 -0800",""
568203839242764288,"positive","","United","Joshua_Redman","@united 
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace.","","2015-02-18 16:22:06 -0800",""
568203785996263424,"positive","","United","mfcompany","@united it's kinda funny. No worries.","","2015-02-18 16:21:53 -0800","Las Vegas"
568203369053077504,"negative","Flight Attendant Complaints","United","thisismattuk","@united My feedback and concerns via your site aren’t going to improve my poor airport experiences.","[0.0, 0.0]","2015-02-18 16:20:14 -0800","Cardiff and London"
568202174917976064,"negative","Customer Service Issue","United","jamieduchess","@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!","","2015-02-18 16:15:29 -0800","London"
568201465958772736,"positive","","United","taylreduarte","@united great. Looking forward to your response to my DM then","","2015-02-18 16:12:40 -0800","New York, NY"
568200385849995264,"negative","Late Flight","United","OneKLutzyNinja","@united It was quite enjoyable. 😊 

Except now he's stuck on the runway in Houston. 😕","","2015-02-18 16:08:23 -0800","Sun Devil Territory"
568199122903293952,"positive","","United","promostuff4u","@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville","","2015-02-18 16:03:22 -0800","Franklin, Tennessee"
568198349393768448,"positive","","United","jasemccarty","@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.","","2015-02-18 16:00:17 -0800","BTR/DCA/IAD/MSY - etc"
568195829238005760,"negative","Bad Flight","United","JaimeAlexis","@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.","","2015-02-18 15:50:16 -0800","San Francisco, CA"
568195153464143872,"neutral","","United","ItsAaronChriz","“@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems?”

👎","","2015-02-18 15:47:35 -0800","I'm just a kid from Oak Harbor"
568194770524221440,"negative","Can't Tell","United","questions_faith","@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.","","2015-02-18 15:46:04 -0800","Elkhart, Indiana"
568194744574214144,"neutral","","United","MikeFromRBLX","@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.","","2015-02-18 15:45:58 -0800","roblox.com"
568193817943257088,"negative","Cancelled Flight","United","questions_faith","@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ","","2015-02-18 15:42:17 -0800","Elkhart, Indiana"
568192567348604928,"negative","Customer Service Issue","United","havecl","@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail","","2015-02-18 15:37:19 -0800",""
568192024026996736,"neutral","","United","bethanycknowles","@united I just sent a long note with some suggestions. Thanks for getting back to me.","","2015-02-18 15:35:09 -0800",""
568191963838746624,"neutral","","United","ghidinelli","@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?","[41.98084325, -87.90939435]","2015-02-18 15:34:55 -0800","San Francisco, California"
568191654986792960,"positive","","United","parryaftab","@united @parryaftab done thnx","","2015-02-18 15:33:41 -0800",""
568191336764948480,"negative","Customer Service Issue","United","herestorian","@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD","","2015-02-18 15:32:25 -0800",""
568190725319311360,"negative","Late Flight","United","jasemccarty","@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection.","","2015-02-18 15:30:00 -0800","BTR/DCA/IAD/MSY - etc"
568190276990140416,"neutral","","United","vasm21","@united PTY to PIT via IAH","","2015-02-18 15:28:13 -0800","Panamá"
568189949415170048,"negative","Lost Luggage","United","mtezna","@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am","","2015-02-18 15:26:55 -0800","Virginia"
568189520992198656,"neutral","","United","ianvalentine","@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?","","2015-02-18 15:25:12 -0800","Brooklyn, NY"
568189430202130432,"negative","Can't Tell","United","thekulway","@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....","","2015-02-18 15:24:51 -0800","San Francisco"
568189390444310528,"neutral","","United","jesisforlovers","@united sent","","2015-02-18 15:24:41 -0800","Oahu, Hi"
568188415524642816,"negative","Late Flight","United","kristen_19","@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good","","2015-02-18 15:20:49 -0800",""
568188203397574656,"positive","","United","jjirsa","@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.","","2015-02-18 15:19:58 -0800","Seattle"
568187636449472512,"negative","Late Flight","United","kristen_19","@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy","","2015-02-18 15:17:43 -0800",""
568186803930464256,"positive","","United","santiagopinzong","@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family","","2015-02-18 15:14:25 -0800","Colombia"
568186573965172736,"negative","Lost Luggage","United","Dayrean","@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...","","2015-02-18 15:13:30 -0800",""
568186071114252288,"positive","","United","officialpcoops","@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!","","2015-02-18 15:11:30 -0800",""
568186047659507712,"neutral","","United","scofro14","@united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???","","2015-02-18 15:11:24 -0800",""
568185516971204608,"positive","","United","od2be2003","@united hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir","","2015-02-18 15:09:18 -0800","Dallas, TX"
568185339245756416,"negative","Flight Booking Problems","United","parryaftab","@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help","","2015-02-18 15:08:35 -0800",""
568185323668291584,"negative","Lost Luggage","United","Dayrean","@united correct date is 2/11/15!","","2015-02-18 15:08:32 -0800",""
568184886051389440,"negative","Customer Service Issue","United","DCconnick","@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?","","2015-02-18 15:06:47 -0800",""
568184857538498560,"negative","Lost Luggage","United","Dayrean","@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required","","2015-02-18 15:06:41 -0800",""
568184231819481088,"negative","Customer Service Issue","United","geekydewd","@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats.","","2015-02-18 15:04:11 -0800","CO Springs, Occupied Colorado"
568183699658944512,"negative","Lost Luggage","United","Dayrean","@united the supervisor on situation- Stacey took all our details-no claim number given to us","","2015-02-18 15:02:04 -0800",""
568183509577125888,"negative","Late Flight","United","MattEngelbrecht","@united 1 hour since boarding began and we're still sitting at the gate.  #UA507","","2015-02-18 15:01:19 -0800","Lakewood, Colorado"
568183502161743872,"negative","Late Flight","United","frannie_ryan","@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle","","2015-02-18 15:01:17 -0800","Memphis TN"
568181167054196736,"negative","Bad Flight","United","christinebpc","@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs","","2015-02-18 14:52:01 -0800","Houston, Texas"
568180799838801920,"positive","","United","AlexSenchak","@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)","","2015-02-18 14:50:33 -0800","Boston, MA "
568180768804978688,"negative","Late Flight","United","gailmmath","@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11","","2015-02-18 14:50:26 -0800",""
568180525644398592,"negative","Bad Flight","United","santiagopinzong","@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane","","2015-02-18 14:49:28 -0800","Colombia"
568179591480811520,"negative","Flight Attendant Complaints","United","AlexSenchak","@united thanks! Makes sense. Just annoying that it can't be determined better.","","2015-02-18 14:45:45 -0800","Boston, MA "
568179117851578368,"neutral","","United","GeorgeMcflyOG","@united patiently drinking and tweeting about my experience","","2015-02-18 14:43:52 -0800","NJ "
568178946585579520,"negative","Can't Tell","United","GeorgeMcflyOG","@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline","","2015-02-18 14:43:11 -0800","NJ "
568178665189711872,"negative","Cancelled Flight","United","GeorgeMcflyOG","@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber","","2015-02-18 14:42:04 -0800","NJ "
568178240101191680,"negative","Late Flight","United","GeorgeMcflyOG","@united I will be patient in my luxurious middle seat on my next delayed flight","","2015-02-18 14:40:23 -0800","NJ "
568177910101745664,"negative","Flight Booking Problems","United","GeorgeMcflyOG","@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07","","2015-02-18 14:39:04 -0800","NJ "
568177609281896448,"negative","Lost Luggage","United","Dayrean","@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport","","2015-02-18 14:37:52 -0800",""
568177521327509504,"negative","Customer Service Issue","United","GeorgeMcflyOG","@united be patient while I let this string of tweets go out showing people you are bad at your business","","2015-02-18 14:37:31 -0800","NJ "
568177321724620800,"negative","Cancelled Flight","United","GeorgeMcflyOG","@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine","","2015-02-18 14:36:44 -0800","NJ "
568176925845237760,"neutral","","United","sdgarguilo","@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.","","2015-02-18 14:35:09 -0800","Earth (for now...)"
568176902801735680,"negative","Can't Tell","United","frqnttraveler","@united thanks I'll fill out the form that no one reads or responds to.","","2015-02-18 14:35:04 -0800","california"
568176862159110144,"negative","Cancelled Flight","United","GeorgeMcflyOG","@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on","","2015-02-18 14:34:54 -0800","NJ "
568176078595985408,"negative","Customer Service Issue","United","Astonvillausa","@united   sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....","","2015-02-18 14:31:47 -0800","Chicago, Illinois "
568174139531513856,"positive","","United","DCconnick","@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.","","2015-02-18 14:24:05 -0800",""
568173937714028544,"negative","Late Flight","United","shikai590","@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?","","2015-02-18 14:23:17 -0800",""
568172170569887744,"neutral","","United","MikeFromRBLX","@united How many 787s do you currently operate and what other aircraft do you operate?","","2015-02-18 14:16:16 -0800","roblox.com"
568170840174538752,"negative","Customer Service Issue","United","qlyss8","“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one.","","2015-02-18 14:10:59 -0800","Texas, USA"
568170564289867776,"negative","Customer Service Issue","United","sjking2000","@united 4 different departure / arrival updates for UA304??? In 1hr. Please!","","2015-02-18 14:09:53 -0800","California, US"
568170405552205824,"negative","Bad Flight","United","christinebpc","@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...","","2015-02-18 14:09:15 -0800","Houston, Texas"
568170198433460224,"negative","Can't Tell","United","bethanycknowles","@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?","","2015-02-18 14:08:26 -0800",""
568168661732724736,"positive","","United","qlyss8","@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough","","2015-02-18 14:02:19 -0800","Texas, USA"
568168460468895744,"positive","","United","ToddWalsh","@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.","","2015-02-18 14:01:31 -0800","ÜT: 33.449738,-112.049072"
568167900919382016,"negative","Can't Tell","United","trueceltsfan","@united - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?","","2015-02-18 13:59:18 -0800",""
568166403246850048,"negative","Customer Service Issue","United","JTMacrizzle","I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united","[0.0, 0.0]","2015-02-18 13:53:21 -0800","Arlington, VA"
568166195758829568,"negative","Customer Service Issue","United","ptau","@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying","","2015-02-18 13:52:31 -0800","Chasing Carmen San Diego"
568166099184783360,"negative","Lost Luggage","United","ASID_CEO","@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed.","[33.5089001, -112.02901444]","2015-02-18 13:52:08 -0800","Washington, DC"
568166054624669696,"negative","Cancelled Flight","United","GeorgeMcflyOG","@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!","","2015-02-18 13:51:58 -0800","NJ "
568166027726434304,"positive","","United","willyvideo","@united thank you! Love united!! Have 4 flights today!","","2015-02-18 13:51:51 -0800",""
568165907975053312,"positive","","United","kklausser","@united Just did, thanks for checking! :)","","2015-02-18 13:51:23 -0800","Jacksonville, FL"
568165349004316672,"negative","Cancelled Flight","United","qlyss8","@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you","","2015-02-18 13:49:09 -0800","Texas, USA"
568165339290169344,"negative","Lost Luggage","United","caitieamanda","@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there.","","2015-02-18 13:49:07 -0800","Brisbane, Australiaaa!"
568164374248067072,"negative","Can't Tell","United","OldMarks","@united this may be the last time I fly your airline.","[38.94494175, -77.45367931]","2015-02-18 13:45:17 -0800","Mobile, AL."
568164165090709504,"negative","Flight Attendant Complaints","United","DaveGraf1965","@united Is your company motto: ""I do not care!!!""  I heard several times from your employees to your clients in the past week.""  #idonotcare","","2015-02-18 13:44:27 -0800",""
568162409837400064,"negative","Flight Attendant Complaints","United","fatihguvenen","@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.","","2015-02-18 13:37:29 -0800","minneapolis"
568161901089132544,"negative","Flight Attendant Complaints","United","dbmain","@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466","[41.98160558, -87.90496847]","2015-02-18 13:35:27 -0800",""
568161023091478528,"positive","","United","quade181","@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!","","2015-02-18 13:31:58 -0800","Paramus, NJ"
568159685238329344,"negative","Late Flight","United","RohKapx1","@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail","","2015-02-18 13:26:39 -0800","DFW & SF"
568159364550406144,"negative","Flight Booking Problems","United","140JustinC","@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.","","2015-02-18 13:25:23 -0800","Fredericton NB"
568159085356384256,"negative","Lost Luggage","United","Perisspiceladle","@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!","","2015-02-18 13:24:16 -0800","San Francisco Bay Area, USA"
568158670489387008,"positive","","United","ThomasGutches","@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR","","2015-02-18 13:22:37 -0800","Sacramento, CA / Columbus, OH"
568158656522539008,"negative","Can't Tell","United","qlyss8","@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened","","2015-02-18 13:22:34 -0800","Texas, USA"
568158459553714176,"negative","Late Flight","United","Perisspiceladle","@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!","","2015-02-18 13:21:47 -0800","San Francisco Bay Area, USA"
568157757406183424,"negative","Late Flight","United","DCconnick","@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.","","2015-02-18 13:18:59 -0800",""
568157451729526784,"negative","Customer Service Issue","United","HeHaithMe","@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?","","2015-02-18 13:17:47 -0800","Born/Raised in 314/Home is 317"
568157049344937984,"negative","Cancelled Flight","United","qlyss8","@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?","","2015-02-18 13:16:11 -0800","Texas, USA"
568156641339805696,"neutral","","United","RhodseyM","@united it's operated by united as it's a heathrow-Newark flight","","2015-02-18 13:14:33 -0800","London"
568155450824216576,"negative","Customer Service Issue","United","zackintheusa","@united yes of course I have.  Is this how you treat customer with no recourse?","","2015-02-18 13:09:49 -0800","columbus, oh"
568155289146363904,"negative","Lost Luggage","United","MGsoundguy","@united I will be stunned if my bags are in Hartford with me.  The ORD ground crew only had an hour to move my bags 200 yards","","2015-02-18 13:09:11 -0800","Houston TX
"
568154805362950144,"negative","Customer Service Issue","United","NikoMLB","@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.","","2015-02-18 13:07:16 -0800","New York, NY "
568153151636766720,"negative","Flight Booking Problems","United","herestorian","@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer.","","2015-02-18 13:00:41 -0800",""
568152968257613824,"positive","","United","kennykhlee","@united thank you!","","2015-02-18 12:59:58 -0800","San Francisco"
568149600403660800,"positive","","United","greghei1","@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.","","2015-02-18 12:46:35 -0800","Fremont, California"
568149201466617856,"negative","Late Flight","United","JackAcree","@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.","","2015-02-18 12:44:59 -0800","United States"
568148294087479296,"negative","Flight Booking Problems","United","froyomama","@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.","","2015-02-18 12:41:23 -0800",""
568148282762874880,"negative","Late Flight","United","DCconnick","@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad","","2015-02-18 12:41:20 -0800",""
5.6814825157e+17,"negative","Bad Flight","United","RhodseyM","@united still can't dm, it's LH7631 on 21/2/15","","2015-02-18 12:41:13 -0800","London"
568148213418455040,"positive","","United","IrisSanchezCDE","@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.","","2015-02-18 12:41:04 -0800","USA"
568148149610483712,"negative","Customer Service Issue","United","scofro14","@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice","","2015-02-18 12:40:49 -0800",""
568147319155073024,"negative","Flight Booking Problems","United","scofro14","@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again","","2015-02-18 12:37:31 -0800",""
568144896852299776,"negative","Late Flight","United","jesisforlovers","@united my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭","","2015-02-18 12:27:53 -0800","Oahu, Hi"
568144894964994048,"negative","Bad Flight","United","ajhoekst","@united I did not, my mind was on getting to the next flight.","","2015-02-18 12:27:53 -0800","Novi, MI"
568144831496593408,"negative","Lost Luggage","United","zackintheusa","@united now you've lost my bags too.  At least nobody has done anything to help out.  This is absurd.","","2015-02-18 12:27:38 -0800","columbus, oh"
568144589162287104,"negative","Customer Service Issue","United","JeffPfeifer","@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail","","2015-02-18 12:26:40 -0800","Denver, CO"
568143658089717760,"negative","Customer Service Issue","United","herestorian","@united offered me a voucher to switch flights. Now voucher offer doesn’t exist & the gate agent switched me to a delayed flight!","","2015-02-18 12:22:58 -0800",""
568141442951942144,"neutral","","United","jordanslott","@united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?","","2015-02-18 12:14:10 -0800","Jersey City, NJ"
568141110217805824,"negative","Flight Booking Problems","United","jenny0z","@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees","","2015-02-18 12:12:50 -0800","new york city "
568140850963881984,"negative","Lost Luggage","United","prof_west","@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).","","2015-02-18 12:11:49 -0800","Edmonton, Alberta, Canada"
568140595580919808,"negative","Lost Luggage","United","kennykhlee","@united my friend lost luggage on flight 1547. What to do?","","2015-02-18 12:10:48 -0800","San Francisco"
568140506116571136,"positive","","United","RhodseyM","@united sweet, follow back and I'll get the dm off","","2015-02-18 12:10:26 -0800","London"
568138258108051456,"neutral","","United","yentruok720","@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?","","2015-02-18 12:01:30 -0800","DC"
568137238267047936,"positive","","United","chrismackwpg","@united all good! Next flight was a little delayed so it all worked 👍","","2015-02-18 11:57:27 -0800",""
568135523530899456,"neutral","","United","Kthrngllcksn","@united flight 5431","","2015-02-18 11:50:38 -0800",""
568134243177463808,"negative","Flight Attendant Complaints","United","RohKapx1","@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience","","2015-02-18 11:45:33 -0800","DFW & SF"
568134171761065984,"negative","Flight Attendant Complaints","United","Perisspiceladle","@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!","","2015-02-18 11:45:16 -0800","San Francisco Bay Area, USA"
568133255410671616,"neutral","","United","Boruch_1","@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.","","2015-02-18 11:41:38 -0800",""
568132619092795392,"negative","Bad Flight","United","sasharashid","@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(","","2015-02-18 11:39:06 -0800",""
568132185741500416,"negative","Late Flight","United","JackAcree","@united Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R","","2015-02-18 11:37:23 -0800","United States"
568129947752992768,"negative","Late Flight","United","jordanslott","@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies","","2015-02-18 11:28:29 -0800","Jersey City, NJ"
568129909408841728,"negative","Flight Booking Problems","United","MetinErtas06","@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.","","2015-02-18 11:28:20 -0800",""
568129848910204928,"negative","Late Flight","United","theo","@united Just had the worst experience ever flying with you","","2015-02-18 11:28:05 -0800","São Paulo / Brasil"
568129661227499520,"negative","Late Flight","United","jordanslott","@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.","","2015-02-18 11:27:21 -0800","Jersey City, NJ"
568129652625158144,"negative","Late Flight","United","Kthrngllcksn","@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!","","2015-02-18 11:27:19 -0800",""
568128387576762368,"negative","Bad Flight","United","Vic_Sutter","@united my plane sounds like  a DJ  scratching is this normal? If so, will this eventually be a new entertainment fee.","","2015-02-18 11:22:17 -0800","Las Vegas "
568127465224323072,"neutral","","United","lorenzosimpson","@united chase says no referral bonus. Thanks.","","2015-02-18 11:18:37 -0800",""
568127152450871296,"negative","Flight Booking Problems","United","syndscu","@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?","","2015-02-18 11:17:23 -0800",""
568123356899250176,"negative","Late Flight","United","zackintheusa","@united rebooked.  This one is Late Flight too.","","2015-02-18 11:02:18 -0800","columbus, oh"
568123268231602176,"negative","Late Flight","United","zackintheusa","@united 2nd Late Flight flight today","","2015-02-18 11:01:57 -0800","columbus, oh"
568123098546843648,"negative","Cancelled Flight","United","lymanm8","@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?","","2015-02-18 11:01:16 -0800",""
568122371854307328,"negative","Bad Flight","United","RobBogart","@united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http://t.co/m67WnBglXQ","","2015-02-18 10:58:23 -0800","DC/SF/BFLO"
568122284474544128,"neutral","","United","ptau","@united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name","","2015-02-18 10:58:02 -0800","Chasing Carmen San Diego"
568121964444950528,"positive","","United","LeeRose20","@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ","","2015-02-18 10:56:46 -0800","West Wickham Kent ! "
568118981170606080,"negative","Flight Booking Problems","United","dr_spencer","@united 16 days for one flight and 8 for the other (roundtrip).","[0.0, 0.0]","2015-02-18 10:44:54 -0800","Nicaragua"
568118452965085184,"positive","","United","Thejetsetjulie","@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x","","2015-02-18 10:42:48 -0800","Instagram @thejetsetjulie"
568117667879628800,"negative","Bad Flight","United","rsparno","@united your overall experience of flying is not friendly","","2015-02-18 10:39:41 -0800","Belle Mead, NJ"
568116996761452544,"negative","Late Flight","United","JimTrotter_NFL","@united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.","","2015-02-18 10:37:01 -0800","San Diego"
568116146899169280,"negative","Customer Service Issue","United","GYank","@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to","","2015-02-18 10:33:39 -0800","LA, NY, Chicago & St.Louis"
568115946738597888,"positive","","United","adler_edward","@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.","","2015-02-18 10:32:51 -0800",""
568115588024963072,"negative","Late Flight","United","GYank","@united 6 hour mechanical delay...killing me","","2015-02-18 10:31:25 -0800","LA, NY, Chicago & St.Louis"
568115014139162624,"negative","Lost Luggage","United","MGsoundguy","@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong.","","2015-02-18 10:29:09 -0800","Houston TX
"
568114394397147136,"neutral","","United","eriwn9","@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph","","2015-02-18 10:26:41 -0800",""
568112237765722112,"negative","Late Flight","United","TammyJacksonEJ","@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver","[39.85823091, -104.67802376]","2015-02-18 10:18:07 -0800",""
568111503812870144,"negative","Customer Service Issue","United","SFWWflyfish","@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k","","2015-02-18 10:15:12 -0800","Austin, TX"
568110568097374208,"neutral","","United","TheClayFox","@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?","[0.0, 0.0]","2015-02-18 10:11:29 -0800","New York City (Silicon Alley)"
568109963509415936,"negative","Bad Flight","United","Max_Tau","@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.","","2015-02-18 10:09:04 -0800","Amsterdam NL"
568109878754934784,"negative","Customer Service Issue","United","eatgregeat","@united you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great.","[29.97877958, -95.33246329]","2015-02-18 10:08:44 -0800",""
568109598034554880,"negative","Customer Service Issue","United","Bhuvanasaurus","@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system","","2015-02-18 10:07:37 -0800",""
568109592338518016,"negative","Can't Tell","United","frqnttraveler","@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.","","2015-02-18 10:07:36 -0800","california"
568109565796958208,"negative","Lost Luggage","United","c9n0thing","@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense.","","2015-02-18 10:07:30 -0800","San Diego"
568108909480824832,"neutral","","United","BWithering","@united How much is baggage check for International flights?","","2015-02-18 10:04:53 -0800","Raleigh, NC  SoCal"
568107551553794048,"negative","Flight Booking Problems","United","monotaga","@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet","","2015-02-18 09:59:29 -0800","San Francisco, CA"
568107363195973632,"negative","Customer Service Issue","United","Scotti","@United Wonder why people hate dealing with airlines?  Ridiculous and inflexible ""policies"".  I need a phone number and a resolution.  Now.","","2015-02-18 09:58:44 -0800","Grand Junction, CO"
568105932917481472,"negative","Cancelled Flight","United","MetinErtas06","@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems","","2015-02-18 09:53:03 -0800",""
568105220410105856,"negative","Flight Booking Problems","United","greghei1","@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way","","2015-02-18 09:50:14 -0800","Fremont, California"
568104397869350912,"positive","","United","greghei1","@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.","","2015-02-18 09:46:57 -0800","Fremont, California"
568103618500530176,"neutral","","United","willyvideo","@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf","[37.62006843, -122.38822083]","2015-02-18 09:43:52 -0800",""
568101609894342656,"negative","Can't Tell","United","harris","2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies","","2015-02-18 09:35:53 -0800","NYC"
568101444391276544,"negative","Bad Flight","United","harris","1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.","","2015-02-18 09:35:13 -0800","NYC"
568101176551452672,"negative","Late Flight","United","karinafmanalo","@united missing this wedding because of these delays would not be cool","","2015-02-18 09:34:09 -0800","Arlington, VA"
568100858954522624,"negative","Can't Tell","United","harris","@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies","","2015-02-18 09:32:54 -0800","NYC"
568100000418250752,"negative","Cancelled Flight","United","zackintheusa","@united what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?","","2015-02-18 09:29:29 -0800","columbus, oh"
568099620456423424,"negative","Bad Flight","United","OMGreller","@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA","","2015-02-18 09:27:58 -0800","on my iPhone"
568098115988918272,"negative","Can't Tell","United","elisanader","@united  why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.","","2015-02-18 09:22:00 -0800","D.C.ish "
568096772939067392,"positive","","United","zackintheusa","@united it's amazing really.","","2015-02-18 09:16:40 -0800","columbus, oh"
568096711450566656,"negative","Customer Service Issue","United","zackintheusa","@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate","","2015-02-18 09:16:25 -0800","columbus, oh"
568095956866093056,"neutral","","United","thereal_SNL","@united if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?","","2015-02-18 09:13:25 -0800","District of Columbia"
568095662262358016,"neutral","","United","jerry_eckerman","@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP","","2015-02-18 09:12:15 -0800","Orlando, Florida"
568094839063089152,"negative","Flight Booking Problems","United","ptau","@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn","","2015-02-18 09:08:58 -0800","Chasing Carmen San Diego"
568094342302322688,"positive","","United","mfuld","@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.","","2015-02-18 09:07:00 -0800","New York, NY"
568094311159476224,"negative","Late Flight","United","lynchbieberfan","@united a plane took our gate and now we're just waiting in a lot at DIA","","2015-02-18 09:06:53 -0800",""
568093443823693824,"negative","Bad Flight","United","jerry_eckerman","@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP","","2015-02-18 09:03:26 -0800","Orlando, Florida"
568092350355865600,"negative","Can't Tell","United","eatgregeat","@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.","[29.98605741, -90.25189405]","2015-02-18 08:59:05 -0800",""
568092209368719360,"negative","Can't Tell","United","urno12","@united on your website it says 10 days. Its been 16 and counting.","","2015-02-18 08:58:32 -0800","bonkers in Yonkers"
568092044964421632,"neutral","","United","javadogs","@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?","","2015-02-18 08:57:52 -0800",""
568091960709230592,"negative","Customer Service Issue","United","1LovePT","@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell","","2015-02-18 08:57:32 -0800","Canada"
568090924141703168,"neutral","","United","katieaune","@united ha, this happened 10 years ago. i haven't flown with you since.","","2015-02-18 08:53:25 -0800","Chicago"
568090851907207168,"negative","Lost Luggage","United","c9n0thing","@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!","","2015-02-18 08:53:08 -0800","San Diego"
568090000199270400,"negative","Flight Attendant Complaints","United","Wrigley_Kid","@united of course but they were just as helpless as everyone else .","","2015-02-18 08:49:45 -0800","Wrigley, California ☀"
568089179520954368,"positive","","United","LocalKyle","@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS","","2015-02-18 08:46:29 -0800","Illinois"
568088967419023360,"negative","Late Flight","United","1LovePT","@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews","","2015-02-18 08:45:39 -0800","Canada"
568088470712950784,"negative","Customer Service Issue","United","SteefFleur","@united another week has passed and I hoped that I would have had a response by now","","2015-02-18 08:43:40 -0800","Amsterdam"
568087744078954496,"negative","Customer Service Issue","United","Z_J_M_","@united there's no reason it should take 7-10 days to respond.","","2015-02-18 08:40:47 -0800",""
568087085120233472,"negative","Customer Service Issue","United","jamescmcpherson","@united yes, I know that. The question is ""why is that still the case""? #fail","","2015-02-18 08:38:10 -0800","Brisbane"
568086132346322944,"negative","Bad Flight","United","thedigitalken","@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX","","2015-02-18 08:34:23 -0800",""
568085949663584256,"positive","","United","Raretturner","@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday","","2015-02-18 08:33:39 -0800","Washington, DC"
568085636592349184,"negative","Late Flight","United","barneykelley","@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united","","2015-02-18 08:32:24 -0800","New Canaan, Ct"
568084717481775104,"negative","Can't Tell","United","1LovePT","@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis","","2015-02-18 08:28:45 -0800","Canada"
568084167390564352,"negative","Can't Tell","United","barneykelley","@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines","","2015-02-18 08:26:34 -0800","New Canaan, Ct"
568082658741215232,"negative","Customer Service Issue","United","SFWWflyfish","@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card","","2015-02-18 08:20:34 -0800","Austin, TX"
568081386520723456,"negative","Bad Flight","United","grgortiz",".@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris","[0.0, 0.0]","2015-02-18 08:15:31 -0800","Salt Lake City, UT"
568081281910587392,"negative","Can't Tell","United","harris",".@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies","","2015-02-18 08:15:06 -0800","NYC"
568080133195755520,"negative","Flight Booking Problems","United","greghei1","@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?","","2015-02-18 08:10:32 -0800","Fremont, California"
568078967602860032,"neutral","","United","AB44685998","@united You please do not burn my dreams !!!  #burningman tickets sales today.","","2015-02-18 08:05:54 -0800","Warsaw"
568078441364393984,"negative","Customer Service Issue","United","GYank","@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement","","2015-02-18 08:03:49 -0800","LA, NY, Chicago & St.Louis"
568077514905505792,"negative","Customer Service Issue","United","mwbotelho","@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.","","2015-02-18 08:00:08 -0800","Curitiba"
568077199162658816,"neutral","","United","Bevil_Sarah","@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy","","2015-02-18 07:58:53 -0800","Mill Creek HS"
568076556997775360,"neutral","","United","AlMehairiAUH","@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek","","2015-02-18 07:56:20 -0800","Abu Dhabi"
568072822955896832,"neutral","","United","michaelkearn","@united FAIL set to song. http://t.co/Axpn28xiQB ""United Breaks Guitars"" < LMAO!","","2015-02-18 07:41:29 -0800","Minneapolis, MN"
568072136192966656,"neutral","","United","rabbijfranklin","@united yes, would love an upgrade or voucher,  please give me a call 9148445695","","2015-02-18 07:38:46 -0800","Needham"
568071159285022720,"neutral","","United","EnriqueGtz_","@united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!","","2015-02-18 07:34:53 -0800","Mexico City"
568070338438963200,"negative","Can't Tell","United","Bhuvanasaurus","@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.","","2015-02-18 07:31:37 -0800",""
568068509613178880,"negative","Bad Flight","United","bonvoyagedenise","@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!","","2015-02-18 07:24:21 -0800","Salt Lake City, Utah"
568068468261519360,"negative","Can't Tell","United","JSHanselman","@united surprise me.  Otherwise, the flight is over and I don't have a good feeling about your airline.","","2015-02-18 07:24:11 -0800","Boise, ID"
568068216972423168,"negative","Lost Luggage","United","ShawnMMcCarthy","@united we have been told that it's lost...you guys don't know where it is","","2015-02-18 07:23:11 -0800","NA, SA, Europe"
568067938843893760,"negative","Cancelled Flight","United","sheldoncharron",".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night.","","2015-02-18 07:22:05 -0800","Los Angeles & Vancouver"
568067622698291200,"neutral","","United","javadogs","@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD","","2015-02-18 07:20:50 -0800",""
568067535599505408,"negative","Can't Tell","United","cleo_riley","@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for","","2015-02-18 07:20:29 -0800",""
568067065388642304,"positive","","United","WestlakeSarah","@united Thanks to supervisor Miriam who provided me with great customer service. #finally","","2015-02-18 07:18:37 -0800","New York, NY"
568064842466250752,"negative","Lost Luggage","United","dexhandle","@united Filled out at the airport as part of a long day made longer.","","2015-02-18 07:09:47 -0800","DC"
568064545568092160,"positive","","United","TravelRater","@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks","","2015-02-18 07:08:36 -0800",""
568063784318832640,"negative","Late Flight","United","jabbs7","@united UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver","","2015-02-18 07:05:34 -0800","Founder @catapultgrp @ilikeoi"
568062811856703488,"negative","Late Flight","United","rabbijfranklin","@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695","","2015-02-18 07:01:43 -0800","Needham"
568062560198664192,"neutral","","United","WeatherWes","@united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!","","2015-02-18 07:00:43 -0800","Raleigh, North Carolina"
568061931761864704,"neutral","","United","jaciMugg","@united Can I add miles from my January Air China flight to my MileagePlus account?","","2015-02-18 06:58:13 -0800",""
568061117429231616,"negative","Lost Luggage","United","ColtSTaylor",". @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags","[33.75357228, -116.36206155]","2015-02-18 06:54:59 -0800","All Over The World"
568059091848962048,"negative","Late Flight","United","TV2Frode","@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening","","2015-02-18 06:46:56 -0800","Bergen, Norway"
568058934428372992,"positive","","United","andtheretheygo","@united Great, thank you!","","2015-02-18 06:46:18 -0800",""
568057346607460352,"neutral","","United","fatabdula","@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.","","2015-02-18 06:40:00 -0800",""
568057226776219648,"negative","Customer Service Issue","United","sasharashid","@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!","","2015-02-18 06:39:31 -0800",""
568057046303576064,"negative","Customer Service Issue","United","M_aggiee","@united right... Are you guys charging for the air we breathe next?","","2015-02-18 06:38:48 -0800","New York"
568056439291256832,"neutral","","United","javadogs","@united did not get names...Dallas flight and Chicago","","2015-02-18 06:36:23 -0800",""
568055509795901440,"negative","Can't Tell","United","JSHanselman","@united in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT.","","2015-02-18 06:32:42 -0800","Boise, ID"
568054377421901824,"negative","Late Flight","United","jcatwood","@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?","","2015-02-18 06:28:12 -0800","Wellesley, MA"
568052677881565184,"negative","Customer Service Issue","United","WestlakeSarah","@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether","","2015-02-18 06:21:26 -0800","New York, NY"
568049646062444544,"negative","Customer Service Issue","United","zackintheusa","@united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would.","","2015-02-18 06:09:24 -0800","columbus, oh"
568049335235010560,"positive","","United","Official_KTC","@united Club in Denver is dope 👌","","2015-02-18 06:08:10 -0800","Chicago"
568048515932426240,"negative","longlines","United","OwlyJulie","@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell.","","2015-02-18 06:04:54 -0800","Ottawa, Canada"
568047650945298432,"negative","Late Flight","United","OwlyJulie","@united we are never going to get to out gate at this rate.","","2015-02-18 06:01:28 -0800","Ottawa, Canada"
568047159746174976,"negative","Can't Tell","United","OwlyJulie","@united this is getting ridiculous. Now we're missing our connection.","","2015-02-18 05:59:31 -0800","Ottawa, Canada"
568046603916996608,"negative","Can't Tell","United","greghei1","@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?","","2015-02-18 05:57:18 -0800","Fremont, California"
568046298080923648,"negative","Flight Booking Problems","United","k8slo","@united I locked myself out of my account and needed access to book a flight.","","2015-02-18 05:56:05 -0800","Washington DC"
568043126775943168,"neutral","","United","annricord","@united @annricord January 15th.","","2015-02-18 05:43:29 -0800","Canmore"
568042973688139776,"negative","Customer Service Issue","United","OwlyJulie","@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.","","2015-02-18 05:42:53 -0800","Ottawa, Canada"
568039503602065408,"negative","Can't Tell","United","sghertz","@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size","","2015-02-18 05:29:05 -0800","New York, NY"
568037880859222016,"positive","","United","LarryLipschultz","@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise","","2015-02-18 05:22:39 -0800","Meridian ID"
568037433503145984,"negative","Lost Luggage","United","ppetersky","@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.","","2015-02-18 05:20:52 -0800","Littleton, CO"
568036157482602496,"negative","Flight Attendant Complaints","United","NursesLeading","@united yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!","","2015-02-18 05:15:48 -0800",""
568036095088160768,"negative","Lost Luggage","United","Z_J_M_","@united Monday evening.","","2015-02-18 05:15:33 -0800",""
568035703768154112,"neutral","","United","SpartanBishop","@united is pri boarding for ""Active Military"" or only ""In Uniform?"" 90% can't travel in uniform for OPSEC reason, even on official travel","","2015-02-18 05:14:00 -0800","Denver, CO"
568034650477580288,"neutral","","United","CombatBarbie318","@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform","","2015-02-18 05:09:48 -0800","Wherever the Army sends me"
568034530667274240,"negative","Flight Booking Problems","United","EEMarone","@United ticket counter Masters out of SMF not very helpful.","","2015-02-18 05:09:20 -0800",""
568031932719566848,"positive","","United","iamtedking","@united cool, thanks.","","2015-02-18 04:59:00 -0800",""
568030057769410560,"negative","Lost Luggage","United","leonefitz","@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now","","2015-02-18 04:51:33 -0800",""
568023874970861568,"negative","Bad Flight","United","Tony_Ciccolella","@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!","[37.94357634, -121.69565906]","2015-02-18 04:26:59 -0800","Brentwood, CA"
568020431036420096,"negative","Lost Luggage","United","darrenw162","@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!","","2015-02-18 04:13:18 -0800",""
568017128286261248,"negative","Lost Luggage","United","leonefitz","@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!","","2015-02-18 04:00:11 -0800",""
568011684067078144,"negative","Late Flight","United","laurenaddell","@united why haven't you updated that flight 4411 is delayed? Super frustrating","","2015-02-18 03:38:33 -0800","New York, New York"
568005542997860352,"neutral","","United","MickGriffin","@united How long can I expect the formal response to take?","","2015-02-18 03:14:09 -0800","Gdansk / Manchester"
567999609248858112,"neutral","","United","thebavers","@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks","","2015-02-18 02:50:34 -0800","Alvechurch, Worcestershire, UK"
567997819560333312,"neutral","","United","tashtb","@united Do you mean ""fortunately""? I don't want my flight to be affected! 😉","","2015-02-18 02:43:27 -0800","London, UK "
567987484556013568,"neutral","","United","aircargoweek","@united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl","","2015-02-18 02:02:23 -0800","Redhill, UK"
567987284613545984,"negative","Can't Tell","United","iamtedking","@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted","","2015-02-18 02:01:36 -0800",""
567985715017072640,"negative","Customer Service Issue","United","urno12","@united Y do U not reply to customer refund forms??????????? #unitedairlines","","2015-02-18 01:55:21 -0800","bonkers in Yonkers"
567985483135000576,"negative","Customer Service Issue","United","urno12","@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline","","2015-02-18 01:54:26 -0800","bonkers in Yonkers"
567985128422690816,"negative","Customer Service Issue","United","urno12","@united <<<<<<-------- do not reply to emails?","","2015-02-18 01:53:01 -0800","bonkers in Yonkers"
567984939221852160,"negative","Customer Service Issue","United","urno12","@united it has now been 16 days since i applied for my compensation?

Y have i had no correspondence","","2015-02-18 01:52:16 -0800","bonkers in Yonkers"
567982195471736832,"neutral","","United","SouthernYank34","@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.","","2015-02-18 01:41:22 -0800","wishing i was in Vernon"
567969159927205888,"negative","Customer Service Issue","United","MickGriffin","@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days","","2015-02-18 00:49:34 -0800","Gdansk / Manchester"
567968123917242368,"negative","Customer Service Issue","United","BeTheBeat","@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones","","2015-02-18 00:45:27 -0800","Toronto"
567967937446834176,"negative","Customer Service Issue","United","BeTheBeat","@united @laurasbrown5 What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices","","2015-02-18 00:44:43 -0800","Toronto"
567967872263331840,"neutral","","United","halfmoonkiid_","@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?","","2015-02-18 00:44:27 -0800","planet earth "
567967189237518336,"negative","Can't Tell","United","BeTheBeat","@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer","","2015-02-18 00:41:44 -0800","Toronto"
567966853068251136,"negative","Cancelled Flight","United","BeTheBeat","@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations","","2015-02-18 00:40:24 -0800","Toronto"
567963422903705600,"neutral","","United","747_380_1127","@united The link in the message I was replying to. #3thparty #ITproblems","","2015-02-18 00:26:46 -0800","Flightlever 340"
567962289460137984,"neutral","","United","tashtb","@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?","","2015-02-18 00:22:16 -0800","London, UK "
567960564023967744,"positive","","United","albertchatigny","@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)","","2015-02-18 00:15:25 -0800",""
567957027093245952,"neutral","","United","TheRealDJAlaska","@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY","","2015-02-18 00:01:22 -0800",""
567953560362733568,"negative","Customer Service Issue","United","FlyerzBlog","@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!","","2015-02-17 23:47:35 -0800",""
567952115588423680,"negative","Lost Luggage","United","ColtSTaylor","@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.","[33.75538818, -116.36197002]","2015-02-17 23:41:51 -0800","All Over The World"
567951376480907264,"negative","Can't Tell","United","barneykelley","@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines","","2015-02-17 23:38:54 -0800","New Canaan, Ct"
567950122245623808,"negative","Can't Tell","United","CWWMUK","@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?","","2015-02-17 23:33:55 -0800","North West of England"
567949332395249664,"negative","Late Flight","United","CWWMUK","@united ok, I have that, pretty sure I had it before too but will wait and see what happens....","","2015-02-17 23:30:47 -0800","North West of England"
567947943593926656,"negative","Can't Tell","United","roambeans","@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?","","2015-02-17 23:25:16 -0800",""
567946616792952832,"negative","Flight Attendant Complaints","United","CombatBarbie318","@united  treats service members like crap never flying again with them #UnitedAirlines  @CNN","","2015-02-17 23:20:00 -0800","Wherever the Army sends me"
567946595481706496,"neutral","","United","travellinghobby","@united Thanks. UA1121, DEN, 40 min on tarmac.","","2015-02-17 23:19:54 -0800",""
567945572746792960,"negative","Lost Luggage","United","roambeans","@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...","","2015-02-17 23:15:51 -0800",""
567940050186604544,"negative","Can't Tell","United","CluelessTroll","@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.","","2015-02-17 22:53:54 -0800","90210"
567939727023673344,"negative","Lost Luggage","United","ColtSTaylor","@united how come I have no baggage updates.","[33.75536802, -116.36197857]","2015-02-17 22:52:37 -0800","All Over The World"
567939242854215680,"negative","longlines","United","melissaklurman","@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing","[40.79971517, -74.25960937]","2015-02-17 22:50:41 -0800","Montclair, NJ"
567938175634702336,"negative","Flight Attendant Complaints","United","uncmnwellness","@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy","","2015-02-17 22:46:27 -0800","Ventura, California"
567936625453318144,"negative","Bad Flight","United","cristyg3","@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?","","2015-02-17 22:40:17 -0800","NYC Area"
567935142418780160,"negative","Flight Booking Problems","United","ImHursty","@united 3 hrs searching for flts, find 1 on site & can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising","","2015-02-17 22:34:24 -0800","San Diego, CA by way of VA"
567931026686767104,"negative","Can't Tell","United","joeketz","@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.","","2015-02-17 22:18:03 -0800","Northam Stand, Southampton"
567929586077425664,"negative","Lost Luggage","United","ColtSTaylor","@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.","[33.75539049, -116.36196163]","2015-02-17 22:12:19 -0800","All Over The World"
567927725815496704,"negative","Late Flight","United","MattBellingeri","@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?","[37.62063433, -122.38946673]","2015-02-17 22:04:56 -0800","San Francisco, CA"
567927596572360704,"negative","Customer Service Issue","United","laurasbrown5","@united A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail","","2015-02-17 22:04:25 -0800","NYC"
567927503718731776,"negative","Customer Service Issue","United","jamescmcpherson","@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday","","2015-02-17 22:04:03 -0800","Brisbane"
567925054853496832,"neutral","","United","MusseZam","@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?","","2015-02-17 21:54:19 -0800",""
567924953976152064,"negative","Lost Luggage","United","ColtSTaylor","@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.","[33.75539049, -116.36196163]","2015-02-17 21:53:55 -0800","All Over The World"
567924107183915008,"positive","","United","kristaal4","@united you guys have such big hearts.. keep up the good work","","2015-02-17 21:50:33 -0800",""
567922347669262336,"negative","Flight Attendant Complaints","United","JayarWalker","@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology","","2015-02-17 21:43:33 -0800",""
567921825948250112,"negative","Late Flight","United","aroth725","@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible.","","2015-02-17 21:41:29 -0800",""
567921406807261184,"negative","Can't Tell","United","Tgoody9","@united unless it's on you guys, im good.","[27.98622757, -82.5414547]","2015-02-17 21:39:49 -0800","Sarasota, Florida "
567920067364540416,"negative","Flight Booking Problems","United","GregoryTheGr8","@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol","","2015-02-17 21:34:30 -0800","So Cal"
567919961055711232,"neutral","","United","GregoryTheGr8","@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!","","2015-02-17 21:34:04 -0800","So Cal"
567919558649995264,"negative","Lost Luggage","United","ColtSTaylor","@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way.","[33.75348859, -116.36209633]","2015-02-17 21:32:28 -0800","All Over The World"
567919391515348992,"negative","Lost Luggage","United","ColtSTaylor","@united Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.","[33.75348859, -116.36209633]","2015-02-17 21:31:49 -0800","All Over The World"
567919301732098048,"negative","Bad Flight","United","edraluk","@united dang... I thought I was in a teleportation device! Ua514","","2015-02-17 21:31:27 -0800","Brooklyn, New York"
567918545046081536,"positive","","United","ClaudiaStClair","@united received my bag. I appreciate taking care of the matter and following up!","[40.54989958, -111.90404484]","2015-02-17 21:28:27 -0800","Salt Lake City, Utah"
567916798747619328,"negative","Customer Service Issue","United","Z_J_M_","@united still haven't received a response. Please direct message me for my contact information.","","2015-02-17 21:21:30 -0800",""
567913659650805760,"negative","Lost Luggage","United","richwinley","@united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!","","2015-02-17 21:09:02 -0800","TEXAS"
567912190788771840,"neutral","","United","unibrowd","@united so if this game was the one reason I payed for @DIRECTV is there something we could work out here? http://t.co/HQDTK6aTue","","2015-02-17 21:03:12 -0800",""
567907430069329920,"positive","","United","lynn_with_an_A","@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD","","2015-02-17 20:44:17 -0800","Brooklyn, NY"
567905267033055232,"negative","Bad Flight","United","therealBruceK","@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls","","2015-02-17 20:35:41 -0800",""
567902121992921088,"negative","Lost Luggage","United","ShawnMMcCarthy","@united ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay","[36.08651969, -115.13942786]","2015-02-17 20:23:11 -0800","NA, SA, Europe"
567901996763602944,"negative","Flight Attendant Complaints","United","ShawnMMcCarthy","@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...","[36.08652135, -115.13941959]","2015-02-17 20:22:41 -0800","NA, SA, Europe"
567901267063803904,"neutral","","United","dr_spencer","@united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.","[0.0, 0.0]","2015-02-17 20:19:47 -0800","Nicaragua"
567900686089719808,"negative","Can't Tell","United","coolingpie","@united do you guys have any working planes?","","2015-02-17 20:17:29 -0800","the questions district"
567900456460165120,"negative","Cancelled Flight","United","peterdawe","@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!","","2015-02-17 20:16:34 -0800","Toronto"
567899010045988864,"negative","Can't Tell","United","christruncer","@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it.","","2015-02-17 20:10:49 -0800","Washington DC"
567898499540340736,"negative","Late Flight","United","kateturner9","@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!","","2015-02-17 20:08:47 -0800","San Francisco, CA"
567897640035160064,"negative","Bad Flight","United","agrace001","@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.","","2015-02-17 20:05:23 -0800","A Texan in Toronto"
567895584625020928,"positive","","United","ramsey","@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)","","2015-02-17 19:57:13 -0800","Nashville, TN"
567895319951835136,"negative","Lost Luggage","United","ramsey","@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)","","2015-02-17 19:56:09 -0800","Nashville, TN"
567895211575111680,"positive","","United","ColtSTaylor","@united The only thing you fella have done right today is get me to the pacific time zone.","[34.01019938, -117.42860927]","2015-02-17 19:55:44 -0800","All Over The World"
567895077189627904,"negative","Lost Luggage","United","ColtSTaylor","@united Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.","[34.01352255, -117.44528297]","2015-02-17 19:55:12 -0800","All Over The World"
567894808439570432,"negative","Customer Service Issue","United","27_POWERS","@united Direct Messaged you, didn't hear anything back","","2015-02-17 19:54:07 -0800","Costa Mesa, CA"
567894706325188608,"negative","Late Flight","United","caphotographix","@united yup, it just happens way too often...5 times in the last 12 months","","2015-02-17 19:53:43 -0800",""
567894187900710912,"neutral","","United","lisahsamuel","@united Great, thank you!! I'll send it now.","","2015-02-17 19:51:40 -0800","Bellingham, WA"
567893924699770880,"negative","Lost Luggage","United","larissatandy","@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?","","2015-02-17 19:50:37 -0800","Vancouver, Canada"
567893808022568960,"positive","","United","thunderbolt","@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival","","2015-02-17 19:50:09 -0800","OAK"
567893704058474496,"neutral","","United","michaelassenza","@united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.","","2015-02-17 19:49:44 -0800","New York City "
567892395867656192,"negative","Lost Luggage","United","darrenw162","@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou","","2015-02-17 19:44:32 -0800",""
567892179953262592,"negative","Flight Attendant Complaints","United","michaelassenza","@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...","","2015-02-17 19:43:41 -0800","New York City "
567891481555382272,"negative","Bad Flight","United","samsonola","@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?","[41.9797415, -87.9099894]","2015-02-17 19:40:54 -0800","New Orleans"
567890765134852096,"negative","Lost Luggage","United","guichaves1989","@united once again my bag is lost when I travel united!!!! Please do something","","2015-02-17 19:38:03 -0800",""
567889601869668352,"neutral","","United","annricord","@united @annricord both!","","2015-02-17 19:33:26 -0800","Canmore"
567887301021413376,"negative","Late Flight","United","PamSanghera","@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...","","2015-02-17 19:24:18 -0800",""
567886909516685312,"negative","Customer Service Issue","United","JennRanft","@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years","","2015-02-17 19:22:44 -0800",""
567886894761005056,"negative","Lost Luggage","United","tomcrabtree","@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads","","2015-02-17 19:22:41 -0800","San Francisco"
567886700275310592,"negative","Bad Flight","United","JSHanselman","@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW","","2015-02-17 19:21:54 -0800","Boise, ID"
567886241179377664,"negative","Flight Attendant Complaints","United","tomcrabtree","@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.","","2015-02-17 19:20:05 -0800","San Francisco"
567886093749604352,"negative","Customer Service Issue","United","JSHanselman","@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.","","2015-02-17 19:19:30 -0800","Boise, ID"
567886091975462912,"negative","Customer Service Issue","United","laurasbrown5","@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum","","2015-02-17 19:19:29 -0800","NYC"
567885401714589696,"negative","Lost Luggage","United","NursesLeading","@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!","","2015-02-17 19:16:45 -0800",""
567884863031762944,"positive","","United","jmscull","@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!","","2015-02-17 19:14:36 -0800",""
567884646270267392,"negative","Lost Luggage","United","mbbaker78","@united Yes, though they have not located the bag yet. It was a lovely flight outside of that.","[40.84018945, -73.93737649]","2015-02-17 19:13:45 -0800","New York, NY"
567883674462588928,"positive","","United","JCVersi","@united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!","","2015-02-17 19:09:53 -0800","Washington DC"
567883485542658048,"negative","Customer Service Issue","United","tomcrabtree","@united My wife has been on the phone several times for past 3 days, with no result.","","2015-02-17 19:09:08 -0800","San Francisco"
567883246433878016,"negative","Customer Service Issue","United","irenefromakovos","@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.","","2015-02-17 19:08:11 -0800",""
567883234614210560,"negative","Customer Service Issue","United","JackieFerrari3","@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know","","2015-02-17 19:08:08 -0800","Irvine"
567882603405008896,"negative","Customer Service Issue","United","JackieFerrari3","@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.","","2015-02-17 19:05:38 -0800","Irvine"
567882458357714944,"negative","Bad Flight","United","uwbadger98","@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?","","2015-02-17 19:05:03 -0800",""
567881459161260032,"negative","Customer Service Issue","United","christruncer","@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?","","2015-02-17 19:01:05 -0800","Washington DC"
567881305754595328,"negative","Damaged Luggage","United","christruncer","@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?","","2015-02-17 19:00:28 -0800","Washington DC"
567880317345771520,"neutral","","United","klappy440","@united This link in your tweet goes to someone's internal email -> http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts","","2015-02-17 18:56:33 -0800",""
567877584341479424,"negative","Customer Service Issue","United","sarahkorich","@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.","","2015-02-17 18:45:41 -0800","SLC | LA "
567876794788872192,"neutral","","United","JackieFerrari3","@united 618 was flight out of Houston","","2015-02-17 18:42:33 -0800","Irvine"
567875594785923072,"negative","Customer Service Issue","United","JackieFerrari3","@united free hotel doesn't make up for such poor customer service and disregard","","2015-02-17 18:37:47 -0800","Irvine"
567875130824658944,"negative","Late Flight","United","JackieFerrari3","@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.","","2015-02-17 18:35:56 -0800","Irvine"
567874134174101504,"negative","Late Flight","United","JackieFerrari3","@united mechanical delay occurred in Houston earlier today re: their flight to ORD","","2015-02-17 18:31:58 -0800","Irvine"
567873519356284928,"neutral","","United","JackieFerrari3","@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.","","2015-02-17 18:29:32 -0800","Irvine"
567873467401371648,"positive","","United","crushspread","Cc @DadBoner  #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options""","","2015-02-17 18:29:19 -0800","des moines"
567872769049825280,"negative","Customer Service Issue","United","andysiz","@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail","","2015-02-17 18:26:33 -0800",""
567872614296862720,"neutral","","United","lorenzosimpson","@united is there a referral program for the Milageplus explorer card?","","2015-02-17 18:25:56 -0800",""
567872182136619008,"negative","Can't Tell","United","sarahkorich","@united how else would I know it was denied?","","2015-02-17 18:24:13 -0800","SLC | LA "
567872136745852928,"neutral","","United","sarahkorich","@united obviously","","2015-02-17 18:24:02 -0800","SLC | LA "
567871780188061696,"negative","Customer Service Issue","United","1MisterHandsome","@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.
#flyunited","","2015-02-17 18:22:37 -0800",""
567871439585435648,"negative","Customer Service Issue","United","1MisterHandsome","@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice","","2015-02-17 18:21:16 -0800",""
567870608152793088,"negative","Can't Tell","United","legendjohn11","@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive","","2015-02-17 18:17:58 -0800",""
567869544049414144,"neutral","","United","Z_J_M_","@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.","","2015-02-17 18:13:44 -0800",""
567869009661665280,"positive","","United","ShariKPalmer","@united be  ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise","","2015-02-17 18:11:37 -0800",""
567868808586620928,"negative","Can't Tell","United","annricord","@united @annricord $856.81 the cost of one of the round trip tickets.","","2015-02-17 18:10:49 -0800","Canmore"
567868544572063744,"positive","","United","ChooseJeremy","@united Give Cyndi & Troy each a gold star.","","2015-02-17 18:09:46 -0800","Virginia Beach, VA"
567867311744380928,"positive","","United","MitWinter40","@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.","[38.88839871, -94.62041633]","2015-02-17 18:04:52 -0800","Kansas City"
567867168429182976,"neutral","","United","b29j3","@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?","","2015-02-17 18:04:18 -0800",""
567864939349557248,"neutral","","United","JackieFerrari3","@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today","","2015-02-17 17:55:26 -0800","Irvine"
567864117047865344,"negative","Damaged Luggage","United","christruncer","@united I can’t go back to the airport, I’m working, and won’t have time.  Are you telling me there is seriously no other way?","","2015-02-17 17:52:10 -0800","Washington DC"
567863121479536640,"neutral","","United","FAiRChicago","@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals","[42.04836196, -87.74130154]","2015-02-17 17:48:13 -0800","Chicago, IL"
567863082346627072,"negative","Late Flight","United","legendjohn11","@united 3875 to Denver which we are supposed to be boarding right now but has yet to land","","2015-02-17 17:48:03 -0800",""
567862940348579840,"negative","Late Flight","United","Tgoody9","@united I've been doing this for 15 years and I've never had this many issues with any other airline.","[40.69428253, -74.17219198]","2015-02-17 17:47:30 -0800","Sarasota, Florida "
567862586374529024,"negative","Late Flight","United","Tgoody9","@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.","[40.69429232, -74.17208436]","2015-02-17 17:46:05 -0800","Sarasota, Florida "
567862454576787456,"negative","Can't Tell","United","JackieFerrari3","@united note: they are traveling w 2yr old. Unreal","","2015-02-17 17:45:34 -0800","Irvine"
567862181208805376,"negative","Bad Flight","United","JackieFerrari3","@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY","","2015-02-17 17:44:29 -0800","Irvine"
567861975419457536,"positive","","United","JackieFerrari3","@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.","","2015-02-17 17:43:39 -0800","Irvine"
567861727833894912,"negative","Can't Tell","United","JackieFerrari3","@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf","","2015-02-17 17:42:40 -0800","Irvine"
567857491284877312,"neutral","","United","travellinghobby","@united captain ""we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)","","2015-02-17 17:25:50 -0800",""
567856598762156032,"neutral","","United","ReuvenN","@united reinstating the kosher meals that were dropped shortly after the merger?","","2015-02-17 17:22:18 -0800","Los Angeles, CA and the world."
567855926486667264,"negative","Bad Flight","United","HishamNYC","@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.","","2015-02-17 17:19:37 -0800",""
567855470142197760,"neutral","","United","ssegraves","@United is it possible to upfare to P a segment where I have a GPU waitlisted?","","2015-02-17 17:17:48 -0800","PDX / LGA / TXL / ✈"
567854782678982656,"positive","","United","cbailey52","@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY","","2015-02-17 17:15:05 -0800","Pittsburgh"
567853668608925696,"negative","Can't Tell","United","Co_Semie","@united you already have vomit so you are halfway there","","2015-02-17 17:10:39 -0800","Space City, Hong Kong, NOLA"
567853644420423680,"negative","Customer Service Issue","United","_Ana_Paulina","@united is amazing how hard is to talk with customer service! !!","","2015-02-17 17:10:33 -0800",""
567853497435160576,"negative","Late Flight","United","thunderbolt","@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff","","2015-02-17 17:09:58 -0800","OAK"
567853052943663104,"negative","Late Flight","United","cslhilo","@united they held the flight for our group of nearly 20 people.","","2015-02-17 17:08:12 -0800","Hilo, HI"
567852704980017152,"negative","Late Flight","United","bdognet","@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver","","2015-02-17 17:06:49 -0800","Napa"
567852278893416448,"neutral","","United","DanielBmxUs","@united I Want a Plane dad","","2015-02-17 17:05:08 -0800","└A"
567851359178989568,"negative","Late Flight","United","caphotographix","@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United","","2015-02-17 17:01:28 -0800",""
567851352249868288,"negative","Bad Flight","United","SooyunChoi","@united it was an international flight, and we didn't get our new eta until we were in the air.","","2015-02-17 17:01:27 -0800","California"
567850537716092928,"positive","","United","jtor0713","@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!","","2015-02-17 16:58:13 -0800","New York "
567850015600685056,"negative","Customer Service Issue","United","Z_J_M_","@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !","","2015-02-17 16:56:08 -0800",""
567849597931888640,"negative","Customer Service Issue","United","Pat89339","@united Useless response. I need a functioning wheelchair, not a customer care form to fill out.","","2015-02-17 16:54:28 -0800",""
567848852943953920,"positive","","United","mortgagejake","@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!","","2015-02-17 16:51:31 -0800","toronto"
567848544893169664,"neutral","","United","lhawthorn","@united What does ""Cabin Functionality"" mean when I'm taking a customer satisfaction survey?","","2015-02-17 16:50:17 -0800","Amsterdam or 30,000 Feet"
567848374113693696,"negative","Lost Luggage","United","dwjones712","@united $55 cab ride to dfw from love got me my bag. Reimburse?","","2015-02-17 16:49:37 -0800",""
567848201505476608,"negative","Customer Service Issue","United","Lucas_Wiseman","@united @gg8929 Unbelievable hypocrisy!!","","2015-02-17 16:48:56 -0800","Arlington, Texas"
567847753277120512,"positive","","United","dudleywright","@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job","","2015-02-17 16:47:09 -0800","Johnstown, Ohio"
567845953245413376,"positive","","United","palmettoblossom","@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere","","2015-02-17 16:39:59 -0800",""
567845500205936640,"negative","Customer Service Issue","United","1MisterHandsome","@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this.","","2015-02-17 16:38:11 -0800",""
567845492849287168,"negative","Lost Luggage","United","thodge77","@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...","","2015-02-17 16:38:10 -0800","Memphis"
567845165781532672,"negative","Customer Service Issue","United","laurasbrown5","@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain","","2015-02-17 16:36:52 -0800","NYC"
567844852135645184,"neutral","","United","1MisterHandsome","@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.","","2015-02-17 16:35:37 -0800",""
567844774994014208,"negative","Can't Tell","United","Pat89339","@united The third wheelchair is broken! http://t.co/tvk0PyxQv5","","2015-02-17 16:35:19 -0800",""
567844362601697280,"positive","","United","TroopSwapWife","@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!","","2015-02-17 16:33:40 -0800","Hampton Roads, Virginia"
567842806930239488,"positive","","United","egspoony","@united ooh thanks!","","2015-02-17 16:27:29 -0800","Chicago, IL"
567842015418978304,"negative","Late Flight","United","rfogarty41","@united my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55.","","2015-02-17 16:24:21 -0800",""
567841954484068352,"negative","Flight Booking Problems","United","adamnoontime","@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable","","2015-02-17 16:24:06 -0800",""
567841308452249600,"negative","Can't Tell","United","SSest72","@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it","","2015-02-17 16:21:32 -0800",""
567839160779730944,"neutral","","United","annricord","@united We were told by United to ""carry over/carry back"" for the refund.","","2015-02-17 16:13:00 -0800","Canmore"
567838896731615232,"neutral","","United","christruncer","@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now","","2015-02-17 16:11:57 -0800","Washington DC"
567838799243309056,"negative","Customer Service Issue","United","HeatherGabel","I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.","","2015-02-17 16:11:34 -0800","Berkeley, CA"
567837709093347328,"negative","Can't Tell","United","annricord","@united @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket.","","2015-02-17 16:07:14 -0800","Canmore"
567837314782765056,"negative","Flight Attendant Complaints","United","AndrewBarco1","@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff","","2015-02-17 16:05:40 -0800","Usually in a plane"
567835857929035776,"negative","Can't Tell","United","747_380_1127","@united IT-problems with the link? #3thparty","","2015-02-17 15:59:53 -0800","Flightlever 340"
567834498655604736,"negative","Late Flight","United","lisakaysolomon","@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5","","2015-02-17 15:54:28 -0800","San Francisco, CA"
567833916196843520,"negative","Customer Service Issue","United","lisadalesandro","@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me","","2015-02-17 15:52:10 -0800","Los Angeles"
567833666925121536,"negative","Customer Service Issue","United","andysiz","@united can I get some help changing a ticket.  40 minutes on hold and counting....","","2015-02-17 15:51:10 -0800",""
567832640289579008,"positive","","United","rsbluhm","@united thanks for all the help! Totally appreciate it and you made it super easy too","","2015-02-17 15:47:05 -0800","San Francisco, CA"
567831549539966976,"negative","Customer Service Issue","United","karalynnholt","@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup","","2015-02-17 15:42:45 -0800","San Antonio"
567831351195484160,"negative","Flight Booking Problems","United","chadsmith","@united Your MileagePlus signup page is broken.","[0.0, 0.0]","2015-02-17 15:41:58 -0800","Wichita, KS"
567830916950822912,"negative","Late Flight","United","SooyunChoi","@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...","","2015-02-17 15:40:15 -0800","California"
567829834618904576,"negative","Late Flight","United","lisakaysolomon","@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.","[37.61833841, -122.38389799]","2015-02-17 15:35:56 -0800","San Francisco, CA"
567829543723102208,"negative","Damaged Luggage","United","christruncer","@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67","","2015-02-17 15:34:47 -0800","Washington DC"
567828973893259264,"negative","Late Flight","United","lisakaysolomon","@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun","[37.61859126, -122.38385699]","2015-02-17 15:32:31 -0800","San Francisco, CA"
567828700726620160,"negative","Customer Service Issue","United","wendysue411","@united once again your customer service rep was rude!   I asked a question and in turn got attitude.  Jane was no help.  Disgusted again!","","2015-02-17 15:31:26 -0800",""
567827860280324096,"negative","Can't Tell","United","irenefromakovos","@united can you not see the thread?","","2015-02-17 15:28:06 -0800",""
567827498660159488,"negative","Customer Service Issue","United","MKfella","@united poor old United: never seem to get the response right :)","","2015-02-17 15:26:40 -0800",""
567827442657677312,"negative","Flight Attendant Complaints","United","AndrewBarco1","@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport","","2015-02-17 15:26:26 -0800","Usually in a plane"
567827275619549184,"negative","Flight Booking Problems","United","mortgagejake","@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.","","2015-02-17 15:25:46 -0800","toronto"
567827039790571520,"neutral","","United","mortgagejake","@united does forelock guarantee the fare only or fare & seats?","","2015-02-17 15:24:50 -0800","toronto"
567826439392927744,"positive","","United","chi_citygrl","@united thanks! :)","","2015-02-17 15:22:27 -0800",""
567826054522617856,"negative","Can't Tell","United","gpalcher","Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP","","2015-02-17 15:20:55 -0800","✈"
567825347439370240,"negative","Late Flight","United","giltweetsstuff","@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL","","2015-02-17 15:18:07 -0800","California"
567824276414558208,"negative","Lost Luggage","United","jimzito","@united  eventually.  You should approach bags like @AlaskaAir  they get it.","","2015-02-17 15:13:51 -0800",""
567824271234592768,"negative","Late Flight","United","giltweetsstuff","@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?","","2015-02-17 15:13:50 -0800","California"
567824229296566272,"negative","Customer Service Issue","United","annricord","@united said they would give us a refund. 30 days Late Flightr NO refund.","","2015-02-17 15:13:40 -0800","Canmore"
567823707160354816,"negative","Bad Flight","United","uncmnwellness","@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.","","2015-02-17 15:11:36 -0800","Ventura, California"
567823510245236736,"negative","Customer Service Issue","United","karalynnholt","@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.","","2015-02-17 15:10:49 -0800","San Antonio"
567822865844928512,"negative","Customer Service Issue","United","SSest72","@united if your policy changed, you must advise at the time of purchase.  Same if you choose to vary it by airport!  We want a FULL refund!!","","2015-02-17 15:08:15 -0800",""
567822848878968832,"negative","Can't Tell","United","qlabelle11","@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.","","2015-02-17 15:08:11 -0800",""
567822779501846528,"negative","Flight Booking Problems","United","dustinbritton23","@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎","","2015-02-17 15:07:54 -0800",""
567822648047321088,"negative","Lost Luggage","United","skyjumper77","@united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!","","2015-02-17 15:07:23 -0800",""
567822613608718336,"negative","Late Flight","United","cslhilo","@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!","","2015-02-17 15:07:15 -0800","Hilo, HI"
567822548545859584,"negative","Can't Tell","United","SSest72","@united well perhaps you could highlight where that is stated.  We travel between Canada & USA on United with only Nexus","","2015-02-17 15:06:59 -0800",""
567822377473728512,"negative","Late Flight","United","americanbudoma","@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!","","2015-02-17 15:06:19 -0800","Crowley, Louisiana"
567822065471860736,"negative","Late Flight","United","cslhilo","@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?","","2015-02-17 15:05:04 -0800","Hilo, HI"
567821292797186048,"negative","Damaged Luggage","United","Pat89339","@united  Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ","","2015-02-17 15:02:00 -0800",""
567821166775156736,"negative","Customer Service Issue","United","1MisterHandsome","@united Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line.","","2015-02-17 15:01:30 -0800",""
567821133245067264,"negative","Customer Service Issue","United","CWWMUK","@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks","","2015-02-17 15:01:22 -0800","North West of England"
567820210264137728,"negative","Cancelled Flight","United","legendjohn11","@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?","","2015-02-17 14:57:42 -0800",""
567819066708226048,"negative","Customer Service Issue","United","gg8929","@united Classic","","2015-02-17 14:53:09 -0800",""
567818953881419776,"positive","","United","TroopSwapWife","@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!","","2015-02-17 14:52:42 -0800","Hampton Roads, Virginia"
567818055771918336,"positive","","United","VisionRoij","@united Thanks!","","2015-02-17 14:49:08 -0800","The Netherlands"
567816475898310656,"neutral","","United","VisionRoij","@united Does the economy plus cabin also qualifies as a ""premium"" cabin?","","2015-02-17 14:42:52 -0800","The Netherlands"
567816155369570304,"negative","Late Flight","United","caphotographix","@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?","","2015-02-17 14:41:35 -0800",""
567816074898513920,"negative","Customer Service Issue","United","1MisterHandsome","@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.","","2015-02-17 14:41:16 -0800",""
567815174045868032,"neutral","","United","boombaby55","@united no thanks","","2015-02-17 14:37:41 -0800","san diego"
567814641918832640,"neutral","","United","dynamoben","@united Yesterday, I'm sorted now.","","2015-02-17 14:35:34 -0800","US"
567814633047728128,"negative","Customer Service Issue","United","coolingpie","@united thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united","[45.58931882, -122.5959928]","2015-02-17 14:35:32 -0800","the questions district"
567814334228774912,"negative","Flight Booking Problems","United","annricord","@united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.","","2015-02-17 14:34:21 -0800","Canmore"
567814121870348288,"negative","Customer Service Issue","United","CWWMUK","@united just tried to log in and was told e-mail log in not currently available","","2015-02-17 14:33:30 -0800","North West of England"
567814094678675456,"negative","Flight Booking Problems","United","super_marek","@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards","","2015-02-17 14:33:24 -0800","between Warsaw and London"
567814001212809216,"neutral","","United","CWWMUK","@united do you have an e-mail address I can write my account to? Might be less likely to disappear","","2015-02-17 14:33:02 -0800","North West of England"
567813839539159040,"negative","Customer Service Issue","United","CWWMUK","@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?","","2015-02-17 14:32:23 -0800","North West of England"
567813037454917632,"neutral","","United","VisionRoij","@united 877 from amsterdam to ewr, 02.27.2015, 737-300.","","2015-02-17 14:29:12 -0800","The Netherlands"
567812841081688064,"negative","Late Flight","United","hdlytle","@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail","","2015-02-17 14:28:25 -0800",""
567812349895245824,"negative","Flight Booking Problems","United","NaftuliPollak","@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united","","2015-02-17 14:26:28 -0800",""
567812160253865984,"negative","Customer Service Issue","United","MelodyKho","@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.","","2015-02-17 14:25:43 -0800","NYC, Toronto "
567811913586876416,"negative","Customer Service Issue","United","antoniocosta64","@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.","","2015-02-17 14:24:44 -0800","Conway, AR"
567811376686637056,"negative","Customer Service Issue","United","SurveysOnTheGo","@united They couldn't get me first class on any of their flights so I just rebooked myself.","","2015-02-17 14:22:36 -0800","Costa Mesa"
567811360404336640,"neutral","","United","CajunSQL","@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids","","2015-02-17 14:22:32 -0800","Baton Rouge, LA"
567811306900975616,"negative","Can't Tell","United","barneykelley","@united I'll be sending/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.","","2015-02-17 14:22:19 -0800","New Canaan, Ct"
567811268900556800,"negative","Bad Flight","United","RLaPedis","@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(","","2015-02-17 14:22:10 -0800","San Bruno, CA"
567811236231954432,"positive","","United","bernardfparsons","@united JT thanks for your help I’ll complete the form once we are back home","","2015-02-17 14:22:02 -0800","Ontario, Canada"
567810811491524608,"negative","Bad Flight","United","CajunSQL","@united missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...","","2015-02-17 14:20:21 -0800","Baton Rouge, LA"
567810274083782656,"neutral","","United","UnitedAppeals","@united @gg8929 Ladies and gents - United Airlines...","","2015-02-17 14:18:13 -0800","London, UK"
567809206314668032,"positive","","United","dom_inic15","@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)","","2015-02-17 14:13:58 -0800",""
567808424696893440,"neutral","","United","VisionRoij","@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?","","2015-02-17 14:10:52 -0800","The Netherlands"
567808255566602240,"neutral","","United","ColtSTaylor","@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)","[39.85861725, -104.67232956]","2015-02-17 14:10:12 -0800","All Over The World"
567806898549051392,"negative","Cancelled Flight","United","CanadianCowgirl","@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !","","2015-02-17 14:04:48 -0800","Nova Scotia"
567806788708626432,"neutral","","United","MoonSetGallery","@united I believe you have to follow me in order for me send you a DM","","2015-02-17 14:04:22 -0800","Southern New Jersey"
567806151191191552,"negative","Customer Service Issue","United","SSest72","@united thanks! We would like an apology and a full refund. Please confirm when we will receive.","","2015-02-17 14:01:50 -0800",""
567805894885638144,"neutral","","United","postsecret","@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com","","2015-02-17 14:00:49 -0800","Germantown, MD"
567805339790475264,"negative","Flight Booking Problems","United","gg8929","@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.","","2015-02-17 13:58:36 -0800",""
567805230550634496,"negative","Late Flight","United","kmensah","@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous.","","2015-02-17 13:58:10 -0800","San Francisco"
567805176388788224,"negative","Customer Service Issue","United","sslluvsbooks","@united you're just using automated  responses and don't have the decency to actually care/respond","","2015-02-17 13:57:58 -0800","Loving the Languageof Literacy"
567805001050890240,"negative","Customer Service Issue","United","bernardfparsons","@united JT the issue is with missed connections early gate closings and zero concern from customer service","","2015-02-17 13:57:16 -0800","Ontario, Canada"
567804951288901632,"negative","Late Flight","United","MatthewHendrian","@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!","","2015-02-17 13:57:04 -0800","Denver, CO"
567804663303798784,"neutral","","United","nickonken","@united Can you explain how it rewards us elite Premiere 1K members?","","2015-02-17 13:55:55 -0800","New York, NY"
567804646157475840,"neutral","","United","egspoony","@united for our birthdays my fiancé & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/","","2015-02-17 13:55:51 -0800","Chicago, IL"
567804488687345664,"neutral","","United","bernardfparsons","@united I’m resending the confirmation code in a DM","","2015-02-17 13:55:14 -0800","Ontario, Canada"
567804350040416256,"negative","Customer Service Issue","United","bernardfparsons","@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone","","2015-02-17 13:54:41 -0800","Ontario, Canada"
567802900480585728,"neutral","","United","lanceklug","@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz","","2015-02-17 13:48:55 -0800","Sacramento"
567802723127803904,"neutral","","United","VisionRoij","@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?","","2015-02-17 13:48:13 -0800","The Netherlands"
567802662026014720,"positive","","United","antoniocosta64","@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her","","2015-02-17 13:47:58 -0800","Conway, AR"
567802653078728704,"negative","Lost Luggage","United","mac8315","@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?","","2015-02-17 13:47:56 -0800",""
567802111321444352,"neutral","","United","michaelvandijk1","@united do you think there Will problems at Newark, NJ on Saturday due to expected snow?","","2015-02-17 13:45:47 -0800","Nederland"
567802015527755776,"neutral","","United","MoonSetGallery","@united Got it.  I am following the United page.","","2015-02-17 13:45:24 -0800","Southern New Jersey"
567801519207374848,"positive","","United","thesuesaga","@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha","","2015-02-17 13:43:26 -0800","North Hollywood, CA"
567801163581546496,"negative","Customer Service Issue","United","boombaby55","@united worst service ever 😈","","2015-02-17 13:42:01 -0800","san diego"
567800930683609088,"negative","Customer Service Issue","United","VettedShopper","@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?","","2015-02-17 13:41:05 -0800",""
567800823674310656,"negative","Can't Tell","United","judaline6","@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice","","2015-02-17 13:40:40 -0800",""
567799935173947392,"negative","Can't Tell","United","barneykelley","@united I am furious.  You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United","","2015-02-17 13:37:08 -0800","New Canaan, Ct"
567798535262060544,"positive","","United","Unocrew224","@united holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks","","2015-02-17 13:31:34 -0800","NJ"
567798174946172928,"negative","Flight Booking Problems","United","Kustomers1st","@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.","","2015-02-17 13:30:08 -0800","So Cal"
567797955202416640,"neutral","","United","mosesfreund","@united  @MrAndyEp like 2 weeks after my flight!?!? Creative!","","2015-02-17 13:29:16 -0800",""
567797894431117312,"negative","Late Flight","United","Raretturner","@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...","","2015-02-17 13:29:01 -0800","Washington, DC"
567797429517692928,"negative","Late Flight","United","sslluvsbooks","@united sorry, I hate united. i won't get to see my family until Thursday","","2015-02-17 13:27:11 -0800","Loving the Languageof Literacy"
567797327071838208,"positive","","United","KCousineau09","@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.","","2015-02-17 13:26:46 -0800","Titletown, USA"
567796570197086208,"positive","","United","CWWMUK","@united done just now, thanks.","","2015-02-17 13:23:46 -0800","North West of England"
567796247672721408,"neutral","","United","ColtSTaylor","@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.","[39.85861339, -104.67232131]","2015-02-17 13:22:29 -0800","All Over The World"
567794720425144320,"negative","Customer Service Issue","United","k8slo","@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck","","2015-02-17 13:16:25 -0800","Washington DC"
567794573495250944,"neutral","","United","MelodyKho","@united No, I do not. I was only given a Flight Booking Problems reference number.","","2015-02-17 13:15:50 -0800","NYC, Toronto "
567794017593991168,"negative","Can't Tell","United","nickonken","@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?","","2015-02-17 13:13:37 -0800","New York, NY"
567793696956231680,"negative","Late Flight","United","HamiltonSarah","@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight.","","2015-02-17 13:12:21 -0800","chicago, il"
567793494695157760,"negative","Cancelled Flight","United","SurveysOnTheGo","@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.","","2015-02-17 13:11:32 -0800","Costa Mesa"
567793423248547840,"neutral","","United","RobPapa1","@united can you send me another confirmation email?","","2015-02-17 13:11:15 -0800","Ravens Nation  51814"
567793064221130752,"negative","Can't Tell","United","ferriertv","@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.","","2015-02-17 13:09:50 -0800","Denver"
567792433687175168,"negative","Late Flight","United","LizGaskins","@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.","","2015-02-17 13:07:19 -0800","Washington, DC"
567791786145378304,"negative","Lost Luggage","United","antoniocosta64","@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed.","","2015-02-17 13:04:45 -0800","Conway, AR"
567791389011910656,"negative","Cancelled Flight","United","27_POWERS","@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.","","2015-02-17 13:03:10 -0800","Costa Mesa, CA"
567791059393335296,"neutral","","United","VisionRoij","@united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant","","2015-02-17 13:01:52 -0800","The Netherlands"
567790995148783616,"negative","Bad Flight","United","mattman1964","@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat?  Please.","","2015-02-17 13:01:36 -0800","NoVa"
567790926857531392,"positive","","United","Jamie_Fisher886","@united thank you! 😊","","2015-02-17 13:01:20 -0800","Glasgow"
567790272265887744,"neutral","","United","Tony_Ciccolella","@united take a lesson from @VirginAmerica , they know how to treat customers!","","2015-02-17 12:58:44 -0800","Brentwood, CA"
567790177063608320,"negative","Customer Service Issue","United","Tony_Ciccolella","@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible","","2015-02-17 12:58:21 -0800","Brentwood, CA"
567789974717747200,"negative","Customer Service Issue","United","Tony_Ciccolella","@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want","","2015-02-17 12:57:33 -0800","Brentwood, CA"
567789435795861504,"negative","Customer Service Issue","United","danahajek","@united customer service 👎","","2015-02-17 12:55:25 -0800","chicago IL"
567789433010016256,"negative","Customer Service Issue","United","barneykelley","@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air","","2015-02-17 12:55:24 -0800","New Canaan, Ct"
567788982974619648,"neutral","","United","MelodyKho","@united Hi again, any updates here?","","2015-02-17 12:53:37 -0800","NYC, Toronto "
567788423352950784,"neutral","","United","VisionRoij","@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl","","2015-02-17 12:51:23 -0800","The Netherlands"
567788341538861056,"negative","Cancelled Flight","United","DC_Geoff","@united 3359 which you finally Cancelled Flightled.","","2015-02-17 12:51:04 -0800","Washington, DC"
567787240399851520,"negative","Customer Service Issue","United","NozzeOro",".@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2","","2015-02-17 12:46:41 -0800","Italy"
567786652991770624,"negative","Late Flight","United","applecor2","@united thanks finally made it.. Missed meetings but what can I do now?","","2015-02-17 12:44:21 -0800",""
567786475262345216,"negative","Late Flight","United","sslluvsbooks","@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened","","2015-02-17 12:43:39 -0800","Loving the Languageof Literacy"
567786224812060672,"negative","Lost Luggage","United","rizolltizide","@united Supposedly, they're out for delivery. I'll believe it when I see it.","","2015-02-17 12:42:39 -0800","St. Pete"
567786135904980992,"negative","Customer Service Issue","United","Maslowchild","@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)","","2015-02-17 12:42:18 -0800","West Coast of America"
567782895306412032,"positive","","United","triathlete06","@united Sure did! Only waited about 15min. Yay!","","2015-02-17 12:29:25 -0800",""
567782346833686528,"negative","Lost Luggage","United","MeaganKristenC","@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag.","","2015-02-17 12:27:15 -0800","New York | Los Angeles"
567781813326589952,"positive","","United","jaypedde","@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW","","2015-02-17 12:25:07 -0800","North Plainfield, NJ"
567781357355794432,"negative","Customer Service Issue","United","Vinobuddha","@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993","","2015-02-17 12:23:19 -0800",""
567780888700669952,"negative","Can't Tell","United","joebarti","@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.","","2015-02-17 12:21:27 -0800","Colorado"
567780426601996288,"positive","","United","NozzeOro","Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG","","2015-02-17 12:19:37 -0800","Italy"
567778703959408640,"negative","Cancelled Flight","United","shaneadambecker","@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation","","2015-02-17 12:12:46 -0800","New York, NY"
567778606546694144,"negative","Cancelled Flight","United","mlipschits","@united i got email that my reservations got Cancelled Flightled and i will be refunded.  Nothing got refunded as of yet","","2015-02-17 12:12:23 -0800","Jerusalem-London-Antwerp"
567778009013178368,"negative","Cancelled Flight","United","realmikesmith","@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?","[26.37852293, -81.78472152]","2015-02-17 12:10:00 -0800","Chicago"
567775456678912000,"negative","Can't Tell","United","madmcferrin","@united you are really trying me today.","","2015-02-17 11:59:52 -0800",""
567775418612195328,"positive","","United","ColtSTaylor","@united looks like I'm settled in to where I'm going.  Thx.","[39.85871934, -104.67371484]","2015-02-17 11:59:43 -0800","All Over The World"
567775140319358976,"neutral","","United","thodge77","@united flt 4567 has had two more updates in the last 3 minutes.","","2015-02-17 11:58:36 -0800","Memphis"
567774437673603072,"negative","Customer Service Issue","United","kristofurmac","@united no they were to busy taking to each other and I needed to get to an audition.","","2015-02-17 11:55:49 -0800","LA"
567773706707021824,"neutral","","United","mac8315","@united was never given one","","2015-02-17 11:52:55 -0800",""
567773609939058688,"negative","Customer Service Issue","United","bernardfparsons","@united quick response offering assistance but lack of follow through - not really the service I was expecting","","2015-02-17 11:52:31 -0800","Ontario, Canada"
567772765756080128,"negative","Late Flight","United","DC_Geoff","@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!","","2015-02-17 11:49:10 -0800","Washington, DC"
567771124235517952,"negative","Flight Attendant Complaints","United","thodge77","@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta","","2015-02-17 11:42:39 -0800","Memphis"
567770993159307264,"positive","","United","RWMann","@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.","","2015-02-17 11:42:08 -0800","Port Washington, NY 11050"
567770910107897856,"negative","Late Flight","United","thodge77","@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?","","2015-02-17 11:41:48 -0800","Memphis"
567769798831255552,"negative","Lost Luggage","United","raedenez","@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.","","2015-02-17 11:37:23 -0800","North Tonawanda"
567768156111126528,"negative","Lost Luggage","United","rizolltizide","@united who can tell me where they are?","","2015-02-17 11:30:51 -0800","St. Pete"
567767997981671424,"negative","Cancelled Flight","United","thodge77","@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful.","","2015-02-17 11:30:13 -0800","Memphis"
567767810655670272,"negative","Flight Attendant Complaints","United","DGomezPearlberg","@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!","[40.70773298, -74.17069948]","2015-02-17 11:29:29 -0800","NYC"
567767744356294656,"negative","Flight Attendant Complaints","United","thodge77","@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on","","2015-02-17 11:29:13 -0800","Memphis"
567767439493300224,"negative","Flight Attendant Complaints","United","thodge77","@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude","","2015-02-17 11:28:00 -0800","Memphis"
567767341090361344,"negative","Flight Booking Problems","United","TexanHollie","@united I don't see how I need to spend an extra $100 bc of ur equipment failure.","","2015-02-17 11:27:37 -0800","The Lone Star State"
567767251383808000,"negative","Flight Booking Problems","United","TexanHollie","@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats","","2015-02-17 11:27:15 -0800","The Lone Star State"
567767199700758528,"negative","Bad Flight","United","DGomezPearlberg","@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!","[40.70749747, -74.17084113]","2015-02-17 11:27:03 -0800","NYC"
567767009908109312,"negative","Late Flight","United","jmacie3","@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...","","2015-02-17 11:26:18 -0800",""
567766554600038400,"neutral","","United","CWWMUK","@united No, not received any e-mails in either Inbox or junk/spam","","2015-02-17 11:24:29 -0800","North West of England"
567766384378388480,"negative","Customer Service Issue","United","MBinMD","@united - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.","","2015-02-17 11:23:49 -0800",""
567766329352921088,"negative","Late Flight","United","conlach","@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.","","2015-02-17 11:23:36 -0800","Bozeman, Montana"
567765716527771648,"negative","Late Flight","United","jupiterjpr","@united  flight 441 on 2/4 was delayed over three hours because the pilot never showed up!","","2015-02-17 11:21:10 -0800",""
567765558393700352,"negative","Late Flight","United","AndrewBarco1","@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.","","2015-02-17 11:20:32 -0800","Usually in a plane"
567765379653849088,"negative","Can't Tell","United","elliotg9","@united which is why my next flights to Miami will be on another airline.","","2015-02-17 11:19:49 -0800",""
567764411205439488,"negative","Customer Service Issue","United","catmaxed","@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail","","2015-02-17 11:15:58 -0800",""
567763529277923328,"negative","Lost Luggage","United","joelraronoff","@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?","","2015-02-17 11:12:28 -0800","Denver, CO"
567761865779195904,"neutral","","United","thesuesaga","@united What is the policy behind changing passengers' seating assignments at the gate?","","2015-02-17 11:05:51 -0800","North Hollywood, CA"
567761476338073600,"negative","Customer Service Issue","United","SSest72","@united with Karen and found her unhelpful and rude  called United at the time & told she could board but Karen would not accept","","2015-02-17 11:04:19 -0800",""
567761267826651136,"negative","Flight Attendant Complaints","United","SSest72","@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke","","2015-02-17 11:03:29 -0800",""
567761113631449088,"negative","Can't Tell","United","SSest72","@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus.","","2015-02-17 11:02:52 -0800",""
567760901869416448,"negative","Customer Service Issue","United","SSest72","@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter","","2015-02-17 11:02:02 -0800",""
567760664752824320,"negative","Flight Attendant Complaints","United","SSest72","@united 1 refused boarding with Nexus. nexus confirmed she should not be refused","","2015-02-17 11:01:05 -0800",""
567760060080599040,"positive","","United","sarahrib","@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!","","2015-02-17 10:58:41 -0800","Plattsburgh, New York"
567758882484793344,"negative","Lost Luggage","United","ms06883","@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.","","2015-02-17 10:54:00 -0800","fairfield county, connecticut"
567758478371196928,"negative","Bad Flight","United","alecearush","@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!","","2015-02-17 10:52:24 -0800",""
567756838529208320,"positive","","United","pbralick","@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time","","2015-02-17 10:45:53 -0800","Colorado"
567756837320392704,"neutral","","United","andtheretheygo","@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?","","2015-02-17 10:45:53 -0800",""
567754288055988224,"positive","","United","swampynomo","@united stay warm - I will be passing through Chicago next week","","2015-02-17 10:35:45 -0800","NJ/NYC"
567754136255725568,"negative","Customer Service Issue","United","rjewry","@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.","","2015-02-17 10:35:09 -0800",""
567752542491516928,"negative","Late Flight","United","fshubert","@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.","","2015-02-17 10:28:49 -0800","Northwestern NJ"
567752396097351680,"negative","Flight Booking Problems","United","courtneymjay","@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay.  $7 meal voucher. Wow. Customer service!","","2015-02-17 10:28:14 -0800",""
567750428595871744,"neutral","","United","rdahlstrom99","@United just played the Most bizarre ""safety"" video I've ever seen... http://t.co/Hlm2Oks6xl","","2015-02-17 10:20:25 -0800","ÜT: 40.635407,-73.991869"
567749045524131840,"negative","Lost Luggage","United","jholowka","@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.","","2015-02-17 10:14:55 -0800","Toronto"
567748973428219904,"negative","Bad Flight","United","fshubert","@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?","","2015-02-17 10:14:38 -0800","Northwestern NJ"
567748863449395200,"positive","","United","RWMann","@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.","","2015-02-17 10:14:11 -0800","Port Washington, NY 11050"
567748565095968768,"negative","Late Flight","United","MsDMichelle","@united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!","","2015-02-17 10:13:00 -0800","Washington, DC"
567747764906635264,"neutral","","United","MoonSetGallery","@united Is there a direct number to call to request a refund?  Its telling me its not valid as I changed the ticket.  No number on site","","2015-02-17 10:09:50 -0800","Southern New Jersey"
567747041976410112,"negative","Late Flight","United","TuraPeter","@united when is my plane coming?  Been delayed for almost 7 hours. No plane.","","2015-02-17 10:06:57 -0800",""
567746540903493632,"negative","Bad Flight","United","tcfitz3","@united Not fast enough.  No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.","","2015-02-17 10:04:58 -0800","Houston"
567746527704018944,"positive","","United","MaryStinchfield","@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!","","2015-02-17 10:04:55 -0800","Massachusetts  "
567745362727686144,"negative","Late Flight","United","JenSpnSuperstar","@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum.  Blegh","","2015-02-17 10:00:17 -0800","Houston, Texas"
567745233900044288,"negative","Late Flight","United","rfogarty41","@united is Late Flight again.  Everyone braved the weather and 40 passengers are waiting for a flight crew.  Really!","","2015-02-17 09:59:46 -0800",""
567745016702181376,"negative","Lost Luggage","United","jrrodrig57","@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home","","2015-02-17 09:58:54 -0800",""
567745009890623488,"negative","Customer Service Issue","United","elliotg9","@united spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.","","2015-02-17 09:58:53 -0800",""
567744887664439296,"negative","Customer Service Issue","United","mosesfreund","@united costumer service sucks! Waiting for a week for a response","","2015-02-17 09:58:24 -0800",""
567744571124482048,"neutral","","United","aries83861","@united Is there a way to get  a copy of Feb's edition of Hemisphere
magazine with out flying?","","2015-02-17 09:57:08 -0800","ottawa"
567743132180033536,"negative","Flight Booking Problems","United","ColtSTaylor","@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.","","2015-02-17 09:51:25 -0800","All Over The World"
567742857411166208,"neutral","","United","rakerr","@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a ""kid"" section (near the back) ;)","[0.0, 0.0]","2015-02-17 09:50:20 -0800",""
567742500366872576,"negative","Customer Service Issue","United","ColtSTaylor","@united of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.","","2015-02-17 09:48:54 -0800","All Over The World"
567742141334437888,"neutral","","United","MelodyKho","@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4","","2015-02-17 09:47:29 -0800","NYC, Toronto "
567741700597366784,"neutral","","United","BlueOceanTweets","@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards","","2015-02-17 09:45:44 -0800","Halifax, Nova Scotia"
567741692854276096,"positive","","United","brenttaylor","@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ","","2015-02-17 09:45:42 -0800",""
567740187380170752,"neutral","","United","Trizzy412","@united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!","","2015-02-17 09:39:43 -0800","pittsburgh"
567739357881040896,"negative","Customer Service Issue","United","ljsbrooks","@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?","","2015-02-17 09:36:25 -0800",""
567739149818413056,"negative","Late Flight","United","Aeisinger","@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem","","2015-02-17 09:35:36 -0800","Deerfield"
567738192426590208,"neutral","","United","rajuchinthala","Thx! Stand by! “@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH”","","2015-02-17 09:31:47 -0800","Indianapolis"
567738031398866944,"neutral","","United","stephbahnie","@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?","","2015-02-17 09:31:09 -0800",""
567736717352763392,"negative","Damaged Luggage","United","mac8315","@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?","","2015-02-17 09:25:56 -0800",""
567736507687895040,"neutral","","United","BhutanOrient","@united that's what I thought! Thanks for the clarification!","","2015-02-17 09:25:06 -0800","Bhutan"
567735983370539008,"negative","Cancelled Flight","United","AndrewBarco1","@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!","","2015-02-17 09:23:01 -0800","Usually in a plane"
567735710392659968,"neutral","","United","BhutanOrient","@united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!","","2015-02-17 09:21:56 -0800","Bhutan"
567735204656066560,"positive","","United","BhutanOrient","@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service","","2015-02-17 09:19:55 -0800","Bhutan"
567734795849834496,"negative","Cancelled Flight","United","shannonhannon","@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.","","2015-02-17 09:18:17 -0800",""
567734731694157824,"neutral","","United","mosesfreund","@united i need my confirmation number! Can you give it to me?","","2015-02-17 09:18:02 -0800",""
567734618095230976,"negative","Can't Tell","United","BhutanOrient","@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation.","","2015-02-17 09:17:35 -0800","Bhutan"
567734128011784192,"negative","Cancelled Flight","United","SeanHerwaldt",".@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.","","2015-02-17 09:15:38 -0800","Kanasa City"
567733609130233856,"positive","","United","BhutanOrient","@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies.""","","2015-02-17 09:13:35 -0800","Bhutan"
567733228690083840,"positive","","United","jsumiyasu","@united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!","","2015-02-17 09:12:04 -0800","So Cal"
567733177590874112,"positive","","United","ClaudiaStClair","@united I appreciate the follow up.","[40.35805521, -111.78241283]","2015-02-17 09:11:52 -0800","Salt Lake City, Utah"
567732468657041408,"negative","Flight Attendant Complaints","United","BhutanOrient","@united + that's the gist of what the flight attendant told her.","","2015-02-17 09:09:03 -0800","Bhutan"
567732284959113216,"negative","Flight Attendant Complaints","United","BhutanOrient","@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +","","2015-02-17 09:08:19 -0800","Bhutan"
567731810910498816,"negative","Flight Attendant Complaints","United","BhutanOrient","@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +","","2015-02-17 09:06:26 -0800","Bhutan"
567731738924032000,"negative","Customer Service Issue","United","MiKasuga","@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.","","2015-02-17 09:06:09 -0800","New York, NY"
567731485894270976,"negative","Late Flight","United","applecor2","@united sat at airport for 5 hrs still sitting at gate..  Sigh","","2015-02-17 09:05:08 -0800",""
567730952260943872,"neutral","","United","BhutanOrient","@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.","","2015-02-17 09:03:01 -0800","Bhutan"
567730472076464128,"negative","Late Flight","United","CanadianCowgirl","@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!","","2015-02-17 09:01:07 -0800","Nova Scotia"
567730299912482816,"negative","Can't Tell","United","meracross","@united's first-class #cockup
http://t.co/oh7CFv7DHR","","2015-02-17 09:00:26 -0800","Toronto"
567730143536226304,"neutral","","United","napsareforkids","@united all day travel. #swag #ijustwanttosleep","","2015-02-17 08:59:48 -0800","West Palm Beach "
567729696662511616,"positive","","United","mchooyah","@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.","","2015-02-17 08:58:02 -0800",""
567729246198837248,"neutral","","United","CWWMUK","@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15","","2015-02-17 08:56:14 -0800","North West of England"
567727599627943936,"negative","Late Flight","United","alvintylaw","@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!","","2015-02-17 08:49:42 -0800","Island of Oahu, Hawaii"
567727403964055552,"negative","Can't Tell","United","richardkerris","@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO","[37.62006843, -122.38822083]","2015-02-17 08:48:55 -0800","Los Gatos, CA "
567726860638101504,"negative","Customer Service Issue","United","mlipschits","@united why am i mot getting my refund?","","2015-02-17 08:46:46 -0800","Jerusalem-London-Antwerp"
567725820056068096,"negative","Can't Tell","United","kat_volk",".@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.","","2015-02-17 08:42:37 -0800","Tucson, AZ and Vancouver, BC"
567725163077070848,"negative","Bad Flight","United","BhutanOrient","@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...","","2015-02-17 08:40:01 -0800","Bhutan"
567724189872697344,"negative","Customer Service Issue","United","mtezna","@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)","","2015-02-17 08:36:09 -0800","Virginia"
567724091809878016,"negative","Customer Service Issue","United","TheSapphireLife","@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...","","2015-02-17 08:35:45 -0800","Boston, MA"
567717552290136064,"negative","Can't Tell","United","OHaraAmber","@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations","","2015-02-17 08:09:46 -0800","Wheatridge,Colo"
567716403117957120,"negative","Bad Flight","United","tcfitz3","@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE","","2015-02-17 08:05:12 -0800","Houston"
567714192980201472,"negative","longlines","United","lauralscott","@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies","[0.0, 0.0]","2015-02-17 07:56:25 -0800","ÜT: 40.976702,-72.210688"
567713896627470336,"negative","Flight Attendant Complaints","United","rachaeldoyle21","@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless","","2015-02-17 07:55:15 -0800","Portsmouth, UK"
567711860938772480,"neutral","","United","Jamie_Fisher886","@united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :)","","2015-02-17 07:47:09 -0800","Glasgow"
567703258425081856,"negative","Late Flight","United","wackydunks",".@united call my work and tell them it's your fault I'm Late Flight","","2015-02-17 07:12:58 -0800","grand rapids, michigan"
567701830805618688,"positive","","United","scherzva","@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj","","2015-02-17 07:07:18 -0800","ÜT: 34.188976,-118.613497"
567686845903826944,"neutral","","United","AsianAdidasGirl","@united clicked on the link and got this? #confused http://t.co/xMAQcucWZl","[30.09009009, -95.64621813]","2015-02-17 06:07:45 -0800","Houston"
567676400933416960,"negative","Late Flight","United","MiKasuga","@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on","","2015-02-17 05:26:15 -0800","New York, NY"
567663136082513920,"negative","Lost Luggage","United","hannahtorney","@united i have items of sentimental value that I'm heartbroken are missing","","2015-02-17 04:33:32 -0800","Omagh/Belfast"
567634106058821632,"neutral","","United","gwaki","@united even though technically after I land I will be silver?","","2015-02-17 02:38:11 -0800",""
567630296783155200,"negative","Customer Service Issue","United","ljsbrooks","@united still waiting for a reply","","2015-02-17 02:23:03 -0800",""
567627253991735296,"negative","Bad Flight","United","DBsViewOnThings","@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!","","2015-02-17 02:10:58 -0800",""
567623209026334720,"negative","Flight Booking Problems","United","markhlyon","Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united","[38.9058375, -77.00423674]","2015-02-17 01:54:53 -0800","Washington, DC"
567617486703853568,"negative","Customer Service Issue","United","feliciastoler","@united I tried 2 DM it would not go thru... not sure why","[0.0, 0.0]","2015-02-17 01:32:09 -0800","New Jersey"
567614049425555456,"negative","Customer Service Issue","United","JustOGG","@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.","","2015-02-17 01:18:29 -0800","Tweets = My Opinion"
567595670463205376,"negative","Late Flight","United","CRomerDome","@united I like delays less than you because I'm the one on the plane. Connect me with a voucher","","2015-02-17 00:05:27 -0800","Portland, OR"
567594579310825472,"negative","Bad Flight","United","brenduch","@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion","","2015-02-17 00:01:07 -0800",""
567592368451248128,"negative","Late Flight","United","brenduch","@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait","","2015-02-16 23:52:20 -0800",""
567591480085463040,"negative","Late Flight","United","CPoutloud","@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.","","2015-02-16 23:48:48 -0800","Washington, DC"
570309156290367488,"negative","longlines","Southwest","thisradlove","@SouthwestAir still waiting. Just hit one hour.","","2015-02-24 11:47:53 -0800","Today I'm in: Maryland "
570309145276125184,"negative","Cancelled Flight","Southwest","tomcblock","@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook","","2015-02-24 11:47:50 -0800","ÜT: 38.965477,-77.428287"
570307615189835776,"negative","Customer Service Issue","Southwest","cindyjwhitaker","@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!","","2015-02-24 11:41:45 -0800",""
570306086475075584,"neutral","","Southwest","liveseasoned","@SouthwestAir I'm teaching new #travelers how to research, #budget & #save for a trip today! http://t.co/Qll48r57ep","","2015-02-24 11:35:41 -0800",""
570305647759265792,"negative","Customer Service Issue","Southwest","cindyjwhitaker","@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!","","2015-02-24 11:33:56 -0800",""
570305078470557696,"negative","Customer Service Issue","Southwest","Tim535353","@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care","","2015-02-24 11:31:41 -0800","St. Louis, MO"
570304445734629376,"negative","Customer Service Issue","Southwest","tonybrancato","@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.","[41.19758614, -73.76914167]","2015-02-24 11:29:10 -0800","Chappaqua NY"
570304178314190848,"negative","Bad Flight","Southwest","tonybrancato","@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason.  Alone with two kids. At least put her in group A","[41.1974934, -73.76920486]","2015-02-24 11:28:06 -0800","Chappaqua NY"
570303797605617664,"negative","Late Flight","Southwest","KellDuckKan","@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.","","2015-02-24 11:26:35 -0800","Columbus, OH"
570303399276761088,"positive","","Southwest","tylerhansen331","@SouthwestAir thank you so much completely made things right!","","2015-02-24 11:25:00 -0800",""
570302532955844608,"positive","","Southwest","Shpressyourself","@SouthwestAir love them! Always get the best deals!","","2015-02-24 11:21:34 -0800",""
570302460235026432,"neutral","","Southwest","brittanylinnes","@SouthwestAir can you follow me so I can send you the info?","","2015-02-24 11:21:16 -0800","New York, NY"
570302337069264896,"negative","Customer Service Issue","Southwest","ryanshaw100","@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?","","2015-02-24 11:20:47 -0800","Chicago, IL"
570302030742470656,"neutral","","Southwest","HaleyOstrander","@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem","","2015-02-24 11:19:34 -0800","TX"
570301794850639872,"negative","longlines","Southwest","tedm23","@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit","","2015-02-24 11:18:38 -0800","Burlington, Ma"
570299642887442432,"positive","","Southwest","tonybrancato","@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.","[41.19747574, -73.76926201]","2015-02-24 11:10:05 -0800","Chappaqua NY"
570299331707854848,"neutral","","Southwest","MarsalaHolla","@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard","","2015-02-24 11:08:50 -0800",""
570298362907508736,"neutral","","Southwest","NardosKing2","@SouthwestAir I have been on hold for over 28 minutes  please help http://t.co/Fx9BIJlxAt","","2015-02-24 11:05:00 -0800",""
570298155465609216,"neutral","","Southwest","SaTxTechunter","@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell","","2015-02-24 11:04:10 -0800","San Antonio, TX"
570296754832318464,"neutral","","Southwest","PBI_Airport","@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI","","2015-02-24 10:58:36 -0800","West Palm Beach, FL"
570296670568751104,"negative","longlines","Southwest","frankplaza_","@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting","","2015-02-24 10:58:16 -0800","St.Peters, MO"
570294002077061120,"positive","","Southwest","catjubs","@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy","","2015-02-24 10:47:40 -0800","lurking in a coffeehouse"
570293661377961984,"negative","Customer Service Issue","Southwest","Sarahtherower","@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through","","2015-02-24 10:46:19 -0800","Orange County"
570293557724110848,"neutral","","Southwest","idk_but_youtube","@SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24","","2015-02-24 10:45:54 -0800","1/1 loner squad"
570293527982301184,"positive","","Southwest","PiersonStone","@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!","","2015-02-24 10:45:47 -0800",""
570293142257311744,"neutral","","Southwest","brittanylinnes",".@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?","","2015-02-24 10:44:15 -0800","New York, NY"
570293100326862848,"positive","","Southwest","cheesensausage","@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!","","2015-02-24 10:44:05 -0800","Eau Claire"
570292976603295744,"negative","Flight Attendant Complaints","Southwest","tonybrancato","@SouthwestAir has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids.  never again.","","2015-02-24 10:43:35 -0800","Chappaqua NY"
570292914686955520,"neutral","","Southwest","Marc_Hoffman","@SouthwestAir Do you promise to not unfollow me? 😉","","2015-02-24 10:43:21 -0800","Denver, CO"
570291219919736832,"neutral","","Southwest","NecroticDoctor","@SouthwestAir Just DMed you my confirmation number.","","2015-02-24 10:36:36 -0800","Trapped in Baltimore."
570289521113366528,"negative","Late Flight","Southwest","Heavenlychc9","@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤","","2015-02-24 10:29:51 -0800",""
570289080090689536,"positive","","Southwest","crook_justin","@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up","","2015-02-24 10:28:06 -0800","Fort Lauderdale"
570288961064710144,"negative","Bad Flight","Southwest","crook_justin","@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree","","2015-02-24 10:27:38 -0800","Fort Lauderdale"
570288841447366656,"neutral","","Southwest","unknownfilmaker","@SouthwestAir oh, is it only in Atlanta?","","2015-02-24 10:27:09 -0800","EVERYWHERE"
570288799860846592,"negative","Lost Luggage","Southwest","crook_justin","@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having","","2015-02-24 10:26:59 -0800","Fort Lauderdale"
570288380384292864,"positive","","Southwest","jparkermastin","@SouthwestAir  I USED to always fly Southwest.","","2015-02-24 10:25:19 -0800",""
570287651137445888,"negative","Lost Luggage","Southwest","jparkermastin","@SouthwestAir  got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.","","2015-02-24 10:22:26 -0800",""
570287513874669568,"negative","Can't Tell","Southwest","MauriceRabb","@SouthwestAir thx but I'll be expecting a credit for this leg.","[41.78546237, -87.7430551]","2015-02-24 10:21:53 -0800","Chicago"
570287238145290240,"neutral","","Southwest","briman007","@SouthwestAir sure, please follow me so I can do so?","","2015-02-24 10:20:47 -0800","Atlanta, GA"
570286359983886336,"negative","Bad Flight","Southwest","JJBehrens","@SouthwestAir  appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac","[42.88502249, -85.52894527]","2015-02-24 10:17:18 -0800","Grandville, Michigan"
570285979753443328,"neutral","","Southwest","JReneeX0X0","@SouthwestAir sent!","","2015-02-24 10:15:47 -0800","Around..."
570285465145876480,"negative","Customer Service Issue","Southwest","jawswald","@SouthwestAir 20 minutes on hold waiting is ridiculous......","[0.0, 0.0]","2015-02-24 10:13:44 -0800","603 | 205"
570285012882472960,"negative","Customer Service Issue","Southwest","Heavenlychc9","@SouthwestAir have u seen any of the messages the past hour ?","","2015-02-24 10:11:57 -0800",""
570284725740285952,"neutral","","Southwest","MnMwillmott","@SouthwestAir I'm following now","","2015-02-24 10:10:48 -0800","woodstock, Ontario, Canada"
570284129138274304,"positive","","Southwest","catjubs","@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!","","2015-02-24 10:08:26 -0800","lurking in a coffeehouse"
570284111425892352,"positive","","Southwest","RebeccaKling","@SouthwestAir Thanks so much!","","2015-02-24 10:08:22 -0800","Chicago"
570283824040382464,"positive","","Southwest","VolunteerLBK","@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef","","2015-02-24 10:07:13 -0800","Lubbock, TX"
570283248301043712,"negative","Flight Booking Problems","Southwest","slobotski","@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?","","2015-02-24 10:04:56 -0800","Midwest + Airplanes"
570282347267895296,"negative","Damaged Luggage","Southwest","coromex97","@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!","","2015-02-24 10:01:21 -0800",""
570282333892251648,"positive","","Southwest","kelsey_rae2011","@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever","","2015-02-24 10:01:18 -0800",""
570281719074566144,"neutral","","Southwest","srsable7290","@SouthwestAir what is the status of the bag check area at FFL?","","2015-02-24 09:58:51 -0800",""
570281275216367616,"positive","","Southwest","SMiles1307","@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.","","2015-02-24 09:57:05 -0800",""
570280800244994048,"positive","","Southwest","NinjaEpisode","@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http://t.co/o3WlaInImY","","2015-02-24 09:55:12 -0800","Denver, CO"
570280641503211520,"negative","Lost Luggage","Southwest","Heavenlychc9","@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh","","2015-02-24 09:54:34 -0800",""
570280553422950400,"negative","Customer Service Issue","Southwest","michaelossa","@SouthwestAir your phone service sucks","","2015-02-24 09:54:13 -0800","Newark, Ohio"
570279812922789888,"neutral","","Southwest","PiersonStone","@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?","","2015-02-24 09:51:17 -0800",""
570279442750291968,"positive","","Southwest","sundialtours","@SouthwestAir ""Airport snow removal method #22..""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY","","2015-02-24 09:49:49 -0800","Astoria, OR"
570278679491670016,"negative","Flight Attendant Complaints","Southwest","SLCsRaddest","@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...","","2015-02-24 09:46:47 -0800",""
570277221916647424,"negative","Late Flight","Southwest","Heavenlychc9","@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail","","2015-02-24 09:40:59 -0800",""
570277008216870912,"negative","Cancelled Flight","Southwest","Heavenlychc9","@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane","","2015-02-24 09:40:08 -0800",""
570276440874323968,"negative","Flight Booking Problems","Southwest","cheesensausage","@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?","","2015-02-24 09:37:53 -0800","Eau Claire"
570275218515726336,"negative","Customer Service Issue","Southwest","NecroticDoctor","@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?","","2015-02-24 09:33:01 -0800","Trapped in Baltimore."
570274815736549376,"negative","Flight Booking Problems","Southwest","Marc_Hoffman","@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!","","2015-02-24 09:31:25 -0800","Denver, CO"
570274371685777408,"negative","Customer Service Issue","Southwest","Heavenlychc9","@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir","","2015-02-24 09:29:40 -0800",""
570274362936266752,"neutral","","Southwest","CTHUSTLEHARDER","@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness","","2015-02-24 09:29:37 -0800","Arlington,Tx"
570274049118625792,"negative","Bad Flight","Southwest","bmorechi","@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain","","2015-02-24 09:28:23 -0800","Chicago"
570272778840104960,"negative","Can't Tell","Southwest","NaLeih","@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.","","2015-02-24 09:23:20 -0800",""
570272714205863936,"negative","Customer Service Issue","Southwest","JReneeX0X0","@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.","","2015-02-24 09:23:04 -0800","Around..."
570272387985514496,"negative","Late Flight","Southwest","Heavenlychc9","@SouthwestAir @SMiles1307 over two hours now.  Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.","","2015-02-24 09:21:47 -0800",""
570272186419847168,"neutral","","Southwest","tbranagh","@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?","","2015-02-24 09:20:59 -0800",""
570272015598411776,"neutral","","Southwest","MarlaDShepard","You have to follow me back so that I can DM @SouthwestAir","","2015-02-24 09:20:18 -0800","Raleigh, NC"
570271730729689088,"negative","Bad Flight","Southwest","Singal3","@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ","","2015-02-24 09:19:10 -0800",""
570271704972464128,"neutral","","Southwest","Heavenlychc9","@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.","","2015-02-24 09:19:04 -0800",""
570271248640401408,"negative","Can't Tell","Southwest","ceoDanya","@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.","","2015-02-24 09:17:15 -0800","The next President of Libya"
570271138464419840,"negative","Bad Flight","Southwest","ceoDanya","@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL","","2015-02-24 09:16:49 -0800","The next President of Libya"
570270848201797632,"negative","Flight Booking Problems","Southwest","RealMaryAgnes","@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch","","2015-02-24 09:15:39 -0800",""
570270818539839488,"neutral","","Southwest","JBadnastythug","@SouthwestAir done","","2015-02-24 09:15:32 -0800","Duluth, MN"
570270216694968320,"negative","Customer Service Issue","Southwest","julia021685","@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?","","2015-02-24 09:13:09 -0800",""
570270166166183936,"neutral","","Southwest","ElaineBBfan","@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.","","2015-02-24 09:12:57 -0800","Boston, Atlanta, or in-flight"
570268558451720192,"negative","Flight Attendant Complaints","Southwest","MnMwillmott","@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal","","2015-02-24 09:06:34 -0800","woodstock, Ontario, Canada"
570268160202567680,"negative","Late Flight","Southwest","MnMwillmott","@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2","","2015-02-24 09:04:59 -0800","woodstock, Ontario, Canada"
570267457841033216,"positive","","Southwest","_missjoannalee","@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer","","2015-02-24 09:02:11 -0800","Canada"
570266640614498304,"negative","Customer Service Issue","Southwest","passthechorizo","@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?","","2015-02-24 08:58:56 -0800","Chicago"
570266265971003392,"negative","Flight Booking Problems","Southwest","RealMaryAgnes","@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.","","2015-02-24 08:57:27 -0800",""
570265831822778368,"negative","Bad Flight","Southwest","Heavenlychc9","@SouthwestAir freezing in the plane","","2015-02-24 08:55:43 -0800",""
570265804748550144,"negative","Flight Attendant Complaints","Southwest","Heavenlychc9","@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are","","2015-02-24 08:55:37 -0800",""
570265563035004928,"negative","Can't Tell","Southwest","Heavenlychc9","@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon","","2015-02-24 08:54:39 -0800",""
570265397058002944,"negative","Cancelled Flight","Southwest","Heavenlychc9","@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us","","2015-02-24 08:54:00 -0800",""
570265280674459648,"negative","Can't Tell","Southwest","Heavenlychc9","@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first","","2015-02-24 08:53:32 -0800",""
570265133638942720,"negative","Customer Service Issue","Southwest","Heavenlychc9","@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable","","2015-02-24 08:52:57 -0800",""
570264856223330304,"negative","Can't Tell","Southwest","byronics","@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr","","2015-02-24 08:51:51 -0800","Los Angeles, CA"
570264793140953088,"negative","Bad Flight","Southwest","Patobrien61","@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page","","2015-02-24 08:51:36 -0800","Perdido Key, FL"
570264481772777472,"negative","Late Flight","Southwest","smcrissman","@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?","","2015-02-24 08:50:22 -0800","Hampton Roads, Virginia"
570264474784894976,"negative","Cancelled Flight","Southwest","joelwg","@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.","","2015-02-24 08:50:20 -0800",""
570264316743544832,"negative","Customer Service Issue","Southwest","gabehosler","@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED","[38.30097379, -122.30180037]","2015-02-24 08:49:42 -0800","San Diego,  CA"
570264292169162752,"neutral","","Southwest","SamDori4","@SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN","","2015-02-24 08:49:36 -0800",""
570263130141564928,"neutral","","Southwest","unknownfilmaker","@SouthwestAir can you please make sense of the companion promo? How to we set it up?","","2015-02-24 08:44:59 -0800","EVERYWHERE"
570262460395098112,"neutral","","Southwest","JBadnastythug","@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2","","2015-02-24 08:42:20 -0800","Duluth, MN"
570261981569159168,"neutral","","Southwest","briman007","@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!","","2015-02-24 08:40:26 -0800","Atlanta, GA"
570261977332731904,"negative","Customer Service Issue","Southwest","SMiles1307","@SouthwestAir frustrating indeed especially when no one knows what the issue is....","","2015-02-24 08:40:25 -0800",""
570261514340474880,"negative","Customer Service Issue","Southwest","island_girl4321","@SouthwestAir  on hold with customer service; you may be quicker.  I rebooked trip for a lower fare.  Where did the difference in $ go?","","2015-02-24 08:38:34 -0800",""
570261349172973568,"neutral","","Southwest","laurabogart14","@SouthwestAir That was Chantilly, Paris, France.","","2015-02-24 08:37:55 -0800","Raleigh, NC"
570261289420898304,"negative","Customer Service Issue","Southwest","ChefBillyParisi","@SouthwestAir and thx for not responding","","2015-02-24 08:37:40 -0800","Chicago"
570261225520689152,"negative","Customer Service Issue","Southwest","JBadnastythug","@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?","","2015-02-24 08:37:25 -0800","Duluth, MN"
570260387746029568,"negative","Late Flight","Southwest","SMiles1307","@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze","","2015-02-24 08:34:06 -0800",""
570260325611630592,"negative","Customer Service Issue","Southwest","longlive94","@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?","","2015-02-24 08:33:51 -0800",""
570259423987404800,"neutral","","Southwest","MichaelDes2015","@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue","","2015-02-24 08:30:16 -0800","Valrico, Florida"
570257719334187008,"neutral","","Southwest","crook_justin","@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.","","2015-02-24 08:23:29 -0800","Fort Lauderdale"
570257631778107392,"negative","Late Flight","Southwest","crook_justin","@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook","","2015-02-24 08:23:08 -0800","Fort Lauderdale"
570257480401469440,"negative","Customer Service Issue","Southwest","crook_justin","@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30","","2015-02-24 08:22:32 -0800","Fort Lauderdale"
570257317859610624,"negative","longlines","Southwest","crook_justin","@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash","","2015-02-24 08:21:54 -0800","Fort Lauderdale"
570256329543012352,"positive","","Southwest","joshkmm","@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.","","2015-02-24 08:17:58 -0800","Kansas City, KS"
570256052966395904,"negative","Customer Service Issue","Southwest","user47","@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?","","2015-02-24 08:16:52 -0800","Lee's Summit, MO, @CityOfLS"
570255256589766656,"positive","","Southwest","kdtwill","@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers","","2015-02-24 08:13:42 -0800","Austin, Texas"
570253313368698880,"negative","Late Flight","Southwest","SNBalzac","@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625","","2015-02-24 08:05:59 -0800","San Juan, Brooklyn, LA "
570253196213383168,"negative","Customer Service Issue","Southwest","SNBalzac","@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.","","2015-02-24 08:05:31 -0800","San Juan, Brooklyn, LA "
570252802611679232,"neutral","","Southwest","MyCustoAdvocate","@SouthwestAir Airline trouble & not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!","","2015-02-24 08:03:57 -0800","Miami, New York, Boston"
570252528245456896,"neutral","","Southwest","jordan_mcflyy","@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!","","2015-02-24 08:02:52 -0800",""
570252231624265728,"negative","Customer Service Issue","Southwest","ckramer","@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?","","2015-02-24 08:01:41 -0800","Orlando, Florida"
570250945281589248,"negative","Customer Service Issue","Southwest","richstahl","@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.","[35.84808282, -78.66572751]","2015-02-24 07:56:34 -0800","Raleigh, NC"
570250780252504064,"negative","Customer Service Issue","Southwest","Shan_Lyn","@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......","","2015-02-24 07:55:55 -0800","InMyFeelings, IL"
570250554670125056,"neutral","","Southwest","OBruce135","@SouthwestAir Thank you!","","2015-02-24 07:55:01 -0800",""
570250252382416896,"neutral","","Southwest","kdtwill","@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers","","2015-02-24 07:53:49 -0800","Austin, Texas"
570249864841285632,"positive","","Southwest","egbaboy","@SouthwestAir Customer Centricity is knowing people #ANAMarketers","","2015-02-24 07:52:17 -0800",""
570248600623521792,"negative","Can't Tell","Southwest","tylerhansen331","@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice","","2015-02-24 07:47:15 -0800",""
570248044341374976,"neutral","","Southwest","kdtwill","@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers","","2015-02-24 07:45:03 -0800","Austin, Texas"
570248035369820160,"negative","Flight Booking Problems","Southwest","RealMaryAgnes","@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed","","2015-02-24 07:45:00 -0800",""
570246695595999232,"positive","","Southwest","BoobzillaXXX","@SouthwestAir ok thank you  i hope  so too","","2015-02-24 07:39:41 -0800","Everywhere You Wish You Were!"
570246490473566208,"negative","Customer Service Issue","Southwest","NecroticDoctor","@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.","","2015-02-24 07:38:52 -0800","Trapped in Baltimore."
570245840612265984,"positive","","Southwest","tmahal","@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines","","2015-02-24 07:36:17 -0800","SF Bay Area"
570245656972894208,"neutral","","Southwest","skiiim21","@SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️","","2015-02-24 07:35:33 -0800","Dallas "
570245513720647680,"negative","Late Flight","Southwest","JLPoeschl","@SouthwestAir Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?","","2015-02-24 07:34:59 -0800",""
570244762785210368,"negative","Flight Booking Problems","Southwest","Gian_Ricco","@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?","","2015-02-24 07:32:00 -0800",""
570242641264320512,"negative","Can't Tell","Southwest","RealMaryAgnes","@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.","","2015-02-24 07:23:34 -0800",""
570241403822813184,"neutral","","Southwest","chrisharriscw","@SouthwestAir An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC","","2015-02-24 07:18:39 -0800","Austin, TX"
570238577683996672,"positive","","Southwest","DelaneySchenk","@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper","","2015-02-24 07:07:26 -0800",""
570237762063831040,"positive","","Southwest","PlatypusDBHunt","@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!","","2015-02-24 07:04:11 -0800","Albuquerque, NM"
570236169310437376,"neutral","","Southwest","ScottnearSMF","@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?","","2015-02-24 06:57:51 -0800",""
570229420058918912,"positive","","Southwest","chamtdi","@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_","","2015-02-24 06:31:02 -0800",""
570228904469725184,"positive","","Southwest","TheMattCrane","@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI","","2015-02-24 06:28:59 -0800","Birmingham, AL"
570227814575804416,"negative","Cancelled Flight","Southwest","TheBaltimoreOs","@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?","","2015-02-24 06:24:39 -0800",""
570227698334720000,"neutral","","Southwest","TheRandyHarbin","@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee","","2015-02-24 06:24:12 -0800","Kansas City MO"
570226870119215104,"negative","Customer Service Issue","Southwest","nerdguru","@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy","","2015-02-24 06:20:54 -0800","Fullerton, CA"
570224719011704832,"negative","Customer Service Issue","Southwest","NicoleMEBump","@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!","","2015-02-24 06:12:21 -0800","Manchester, NH"
570224618272731136,"negative","Can't Tell","Southwest","pwalnuts1156","@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees","","2015-02-24 06:11:57 -0800","Galt Gulch"
570222660300378112,"neutral","","Southwest","passthechorizo","@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring.","","2015-02-24 06:04:11 -0800","Chicago"
570222625621831680,"neutral","","Southwest","passthechorizo","@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...","","2015-02-24 06:04:02 -0800","Chicago"
570221343985295360,"negative","Can't Tell","Southwest","ashjshannon","@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation","","2015-02-24 05:58:57 -0800","Detroit"
570220966284025856,"negative","Customer Service Issue","Southwest","JReneeX0X0","@SouthwestAir why is customer relations still not open....in Texas?!","","2015-02-24 05:57:27 -0800","Around..."
570220817470115840,"positive","","Southwest","NicoleMEBump","@SouthwestAir Thank you for the tip!","","2015-02-24 05:56:51 -0800","Manchester, NH"
570219228181041152,"negative","Can't Tell","Southwest","pwalnuts1156","@SouthwestAir   I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky","","2015-02-24 05:50:32 -0800","Galt Gulch"
570217918195220480,"positive","","Southwest","jasonjwebb","@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.","[42.3667769, -71.0170733]","2015-02-24 05:45:20 -0800","Boston, MA"
570217425100148736,"positive","","Southwest","quiltbabe","@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!","","2015-02-24 05:43:22 -0800",""
570215711416537088,"negative","Bad Flight","Southwest","LifesATrip_","@SouthwestAir I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.","","2015-02-24 05:36:34 -0800","Kansas City"
570215548589453312,"neutral","","Southwest","joshkmm","@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?","","2015-02-24 05:35:55 -0800","Kansas City, KS"
570214968622239744,"neutral","","Southwest","duneshadow","@SouthwestAir sent","","2015-02-24 05:33:37 -0800","Minneapolis, MN"
570214946815868928,"negative","Late Flight","Southwest","jlivingood","@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.","[39.87778809, -75.23663363]","2015-02-24 05:33:32 -0800","Philadelphia, PA"
570213389005414400,"negative","Cancelled Flight","Southwest","duneshadow","@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay","","2015-02-24 05:27:20 -0800","Minneapolis, MN"
570212491134930944,"negative","Flight Attendant Complaints","Southwest","saysorrychris","@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!","","2015-02-24 05:23:46 -0800","Everywhere But Never Scared"
570211592559685632,"neutral","","Southwest","RyanHanley_Com","^CB how do you know? @SouthwestAir","","2015-02-24 05:20:12 -0800","Albany, NY"
570211577087041536,"negative","Cancelled Flight","Southwest","duneshadow","@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight.","","2015-02-24 05:20:08 -0800","Minneapolis, MN"
570210502955155456,"negative","Cancelled Flight","Southwest","duneshadow","@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.","","2015-02-24 05:15:52 -0800","Minneapolis, MN"
570210411926016000,"neutral","","Southwest","michaelpscott37","@SouthwestAir the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB","","2015-02-24 05:15:30 -0800","Florida "
570209843199524864,"positive","","Southwest","osman_khan","@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable","","2015-02-24 05:13:15 -0800","Chicago"
570208349339262976,"negative","Cancelled Flight","Southwest","duneshadow","@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?","","2015-02-24 05:07:19 -0800","Minneapolis, MN"
570207643874123776,"negative","Bad Flight","Southwest","rmgarrett3","@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.","","2015-02-24 05:04:30 -0800","Dallas, TX"
570206560439308288,"neutral","","Southwest","Sez_Nez","@SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed","","2015-02-24 05:00:12 -0800","DFW"
570205399619661824,"positive","","Southwest","Paulyjroberts","@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good","","2015-02-24 04:55:35 -0800","cambridge, maryland"
570205323992174592,"negative","Customer Service Issue","Southwest","pjeffs","@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call   Getting tired of typing little notes","","2015-02-24 04:55:17 -0800",""
570205088595058688,"negative","Lost Luggage","Southwest","TheRandyHarbin","@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers","","2015-02-24 04:54:21 -0800","Kansas City MO"
570204088908034048,"negative","Can't Tell","Southwest","davidgoodson71","@SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong","","2015-02-24 04:50:23 -0800",""
570203916643766272,"negative","Customer Service Issue","Southwest","davidgoodson71","@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f","","2015-02-24 04:49:42 -0800",""
570203842542829568,"negative","Bad Flight","Southwest","Scottyk1977","@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems","","2015-02-24 04:49:24 -0800",""
570200237622611968,"positive","","Southwest","kcormier19","@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG","","2015-02-24 04:35:05 -0800",""
570199956704919552,"negative","Lost Luggage","Southwest","amymiller305","@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me","","2015-02-24 04:33:58 -0800","South Florida "
570198775203016704,"negative","Customer Service Issue","Southwest","amymiller305","@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear","","2015-02-24 04:29:16 -0800","South Florida "
570197979820224512,"negative","Customer Service Issue","Southwest","kaugie01","@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night.","","2015-02-24 04:26:06 -0800","Kansas City area"
570195827341312000,"negative","Cancelled Flight","Southwest","duneshadow","@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it.","","2015-02-24 04:17:33 -0800","Minneapolis, MN"
570195784358100992,"neutral","","Southwest","davidgoodson71","@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.","","2015-02-24 04:17:23 -0800",""
570192105752039424,"negative","Can't Tell","Southwest","emayteeteej","@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?","","2015-02-24 04:02:46 -0800","Hopatcong, NJ"
570190092213465088,"neutral","","Southwest","emayteeteej","@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip","","2015-02-24 03:54:46 -0800","Hopatcong, NJ"
570187432815013888,"positive","","Southwest","PhoenixThis","@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6","","2015-02-24 03:44:12 -0800","The World is my Country"
570183297759752192,"neutral","","Southwest","OBruce135","@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?","","2015-02-24 03:27:46 -0800",""
570103012380667904,"negative","Lost Luggage","Southwest","amymiller305","@SouthwestAir hey remember that time you lost my husbands bags? I do. 

#filmjobnoequipment 
#nowarmclothes","","2015-02-23 22:08:44 -0800","South Florida "
570100409009770496,"positive","","Southwest","JohnRDalton","@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS","[0.0, 0.0]","2015-02-23 21:58:24 -0800","Detroit, Michigan"
570098324172206080,"positive","","Southwest","The_Playmaker20","@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!","","2015-02-23 21:50:07 -0800",""
570097607478874112,"negative","Lost Luggage","Southwest","amymiller305","@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment","","2015-02-23 21:47:16 -0800","South Florida "
570091771675348992,"negative","Lost Luggage","Southwest","amymiller305","@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool","","2015-02-23 21:24:04 -0800","South Florida "
570089091276128256,"neutral","","Southwest","LaRoseKayla","@SouthwestAir you should have assigned seating, because now my cousin & I probably can't sit together on our flight tomorrow.. Thanks.","","2015-02-23 21:13:25 -0800",""
570087941277495296,"negative","Bad Flight","Southwest","___the___","@SouthwestAir wifi stays connected about the lifetime of a higgs boson","","2015-02-23 21:08:51 -0800","la"
570084122636365824,"neutral","","Southwest","lcpnn","@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day","","2015-02-23 20:53:41 -0800","California"
570076476252356608,"negative","Customer Service Issue","Southwest","TravelDean","@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?","","2015-02-23 20:23:18 -0800",""
570076113453518848,"negative","Late Flight","Southwest","GabyOlya","@SouthwestAir making me miss #TheBachelor right now #wah","","2015-02-23 20:21:51 -0800","Los Angeles, CA"
570076090917650432,"neutral","","Southwest","racingchic247","@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation","","2015-02-23 20:21:46 -0800","Moultonborough, NH"
570073365265944576,"positive","","Southwest","john_heltemes","@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer","","2015-02-23 20:10:56 -0800",""
570070880983711744,"negative","Can't Tell","Southwest","TheRandyHarbin","@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel","","2015-02-23 20:01:04 -0800","Kansas City MO"
570070659130220544,"positive","","Southwest","EDWINKONSEPT","@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors","","2015-02-23 20:00:11 -0800","Logan Square, Chi / Austin, TX"
570068976778153984,"positive","","Southwest","ShomanWright","@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!","","2015-02-23 19:53:30 -0800","Tennessee"
570066487056027648,"neutral","","Southwest","DaveyGrand","@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2","","2015-02-23 19:43:36 -0800","Canada/US"
570066283233972224,"positive","","Southwest","magmum03","@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊","","2015-02-23 19:42:47 -0800","ny"
570065297568194560,"negative","Customer Service Issue","Southwest","TheRandyHarbin","@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy","","2015-02-23 19:38:52 -0800","Kansas City MO"
570064381410734080,"neutral","","Southwest","MastoBabii","@SouthwestAir reference #: 261093929756","","2015-02-23 19:35:14 -0800",""
570062210640322560,"negative","Can't Tell","Southwest","sammyboy405","@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.","","2015-02-23 19:26:36 -0800","Mustang, Oklahoma"
570062116096331776,"neutral","","Southwest","Sez_Nez","@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.","","2015-02-23 19:26:14 -0800","DFW"
570061334898872320,"positive","","Southwest","mjb1994","@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D","","2015-02-23 19:23:08 -0800","California"
570059574268469248,"negative","Can't Tell","Southwest","TheRandyHarbin","@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked","","2015-02-23 19:16:08 -0800","Kansas City MO"
570059381284302848,"negative","Late Flight","Southwest","itshosey","@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.","","2015-02-23 19:15:22 -0800","Los Angeles"
570058699676520448,"negative","Customer Service Issue","Southwest","jenmedbery","@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!","","2015-02-23 19:12:39 -0800","New Orleans, LA, USA"
570056874583654400,"negative","Customer Service Issue","Southwest","kelios","@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT","","2015-02-23 19:05:24 -0800",""
570054105789550592,"positive","","Southwest","funksway","@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz","","2015-02-23 18:54:24 -0800","Panama City, Florida"
570053736950685696,"positive","","Southwest","Q2wo","@SouthwestAir thanks!","","2015-02-23 18:52:56 -0800",""
570053254836416512,"positive","","Southwest","mgkboone","@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1","","2015-02-23 18:51:01 -0800","Houston, TX"
570052879643381760,"positive","","Southwest","yrbkmiketaylor","@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest","","2015-02-23 18:49:32 -0800","Whereever Yearbooks Are Born"
570051666386374656,"neutral","","Southwest","delshaffer","See you in ATL! “@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd”","","2015-02-23 18:44:42 -0800","Charleston, SC"
570050691173101568,"neutral","","Southwest","maximusKP","@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?","","2015-02-23 18:40:50 -0800","ATL"
570050402294636544,"negative","Customer Service Issue","Southwest","jenmedbery","@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.","","2015-02-23 18:39:41 -0800","New Orleans, LA, USA"
570049195446444032,"neutral","","Southwest","Jgrozalsky","@SouthwestAir will do - if you follow back I can DM that info","","2015-02-23 18:34:53 -0800","Boston"
570046710870728704,"positive","","Southwest","smokinjimz","@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!","","2015-02-23 18:25:01 -0800","Waterford, MI"
570044516318748672,"negative","Damaged Luggage","Southwest","YALibLinds","@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ","","2015-02-23 18:16:18 -0800","Houston, TX"
570042186399657984,"positive","","Southwest","sillyredn3k","@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking","","2015-02-23 18:07:02 -0800","Washington D.C. / Northern VA"
570041591714455552,"positive","","Southwest","Aubrey__Cyr","@SouthwestAir thankyou :))❤️","","2015-02-23 18:04:40 -0800","CT"
570040162840907776,"neutral","","Southwest","Aubrey__Cyr","@SouthwestAir how much is ur wifi fam","","2015-02-23 17:59:00 -0800","CT"
570035287679590400,"neutral","","Southwest","MauLoaIkaika73","@SouthwestAir @Imaginedragons I tried. 😔 It's okay","","2015-02-23 17:39:37 -0800",""
570035207316885504,"positive","","Southwest","NathanMichael07","@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest","","2015-02-23 17:39:18 -0800","NE Ohio"
570034833633767424,"positive","","Southwest","Btrap897","@SouthwestAir thanks for the great customer service today! 👍👌","","2015-02-23 17:37:49 -0800",""
570034397153398784,"neutral","","Southwest","NikkiDan96","@SouthwestAir is the vinyl part of the prize too?","","2015-02-23 17:36:05 -0800",""
570034301774884864,"positive","","Southwest","NikkiDan96","@SouthwestAir beyond ready","","2015-02-23 17:35:42 -0800",""
570032949992800256,"negative","Lost Luggage","Southwest","HDsportsguy","@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service","","2015-02-23 17:30:20 -0800",""
570032300265578496,"neutral","","Southwest","enigma2a","@SouthwestAir Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68","","2015-02-23 17:27:45 -0800","Vancouver, WA"
570032108447494144,"neutral","","Southwest","mcgheelane","@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ","[39.64617884, -94.31618144]","2015-02-23 17:26:59 -0800",""
570031211336368128,"positive","","Southwest","Pisces37inDC","@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.","","2015-02-23 17:23:26 -0800","Somewhere mind in my business"
570027786053636096,"negative","Customer Service Issue","Southwest","subzero4534","@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin","","2015-02-23 17:09:49 -0800","Brooklyn NY"
570024300905783296,"positive","","Southwest","maitreyibandla1","@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂","","2015-02-23 16:55:58 -0800",""
570021128032407552,"negative","Customer Service Issue","Southwest","Drewscifer","@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot","","2015-02-23 16:43:22 -0800","Washington DC"
570017987349995520,"positive","","Southwest","_missjoannalee","@SouthwestAir following. Thank you.","[37.6177248, -122.3913514]","2015-02-23 16:30:53 -0800","Canada"
570017357747380224,"negative","Customer Service Issue","Southwest","EllenMalloy","@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.","","2015-02-23 16:28:23 -0800","Chicago"
570014884651380736,"negative","Customer Service Issue","Southwest","RoaminTwin","@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it","","2015-02-23 16:18:33 -0800",""
570014685166219264,"negative","Cancelled Flight","Southwest","Drewscifer","@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200  for business class? Stay classy","","2015-02-23 16:17:45 -0800","Washington DC"
570014474993688576,"negative","Cancelled Flight","Southwest","_missjoannalee","@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed","[37.6170841, -122.3877223]","2015-02-23 16:16:55 -0800","Canada"
570013108070014976,"negative","Customer Service Issue","Southwest","JamesRoseFox4","@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?","","2015-02-23 16:11:29 -0800","Dallas Fort Worth"
570012094570958848,"positive","","Southwest","MauLoaIkaika73","@SouthwestAir It's all good. Thanks!","","2015-02-23 16:07:28 -0800",""
570011378091753472,"positive","","Southwest","JReneeX0X0","@SouthwestAir thank you :)","","2015-02-23 16:04:37 -0800","Around..."
570010703391825920,"negative","Late Flight","Southwest","cwolicki","@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight","","2015-02-23 16:01:56 -0800","Boston"
570009897846374400,"negative","Can't Tell","Southwest","amyflenard","@SouthwestAir oh, ok!  all good!  looking forward to escaping the cold for a bit!  thanks!","","2015-02-23 15:58:44 -0800","darien, il"
570009576273154048,"negative","Bad Flight","Southwest","ZulaPT","@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...","","2015-02-23 15:57:27 -0800","Carlsbad | CA"
570009252426883072,"neutral","","Southwest","vchhith","@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?","","2015-02-23 15:56:10 -0800","California/Maryland"
570009135519035392,"neutral","","Southwest","JReneeX0X0","@SouthwestAir any word when the customer relations department will open back up?","","2015-02-23 15:55:42 -0800","Around..."
570008817414639616,"neutral","","Southwest","amyflenard","@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity?  i'm hoping for a little bit of extra room! 😊","","2015-02-23 15:54:26 -0800","darien, il"
570008612426289152,"neutral","","Southwest","FowlerDebra","@SouthwestAir  Just left there  Friday!","","2015-02-23 15:53:38 -0800",""
570007457055055872,"positive","","Southwest","mkaynee","@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀","","2015-02-23 15:49:02 -0800",""
570005561338503168,"positive","","Southwest","m_panda_bear","@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)","","2015-02-23 15:41:30 -0800","+ Las Vegas +"
570003111772692480,"positive","","Southwest","ThWrex","@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!","","2015-02-23 15:31:46 -0800","Near Los Angeles CA"
570000618707746816,"positive","","Southwest","fromtheleftseat","@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40","","2015-02-23 15:21:52 -0800","Phoenix AZ"
569998842579566592,"neutral","","Southwest","sick_beat_swift","@SouthwestAir Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN & would really love to go","","2015-02-23 15:14:48 -0800",""
569998122241232896,"negative","Late Flight","Southwest","DrewDepo","@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable","","2015-02-23 15:11:57 -0800","KCMO"
569998043761803264,"negative","Customer Service Issue","Southwest","toddntucker","@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights.","","2015-02-23 15:11:38 -0800","Washington, DC"
569996707443970048,"negative","Cancelled Flight","Southwest","cammj14","@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!","","2015-02-23 15:06:19 -0800",""
569996423074160640,"positive","","Southwest","trselbrede","@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome","","2015-02-23 15:05:11 -0800",""
569995730951147520,"negative","Can't Tell","Southwest","djplays","@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.","","2015-02-23 15:02:26 -0800",""
569995536545091584,"neutral","","Southwest","davidgoodson71","@SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can","","2015-02-23 15:01:40 -0800",""
569995514558550016,"positive","","Southwest","itspr1","@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.","","2015-02-23 15:01:35 -0800",""
569995418370646016,"negative","Bad Flight","Southwest","momfluential","@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?","","2015-02-23 15:01:12 -0800","Southern California"
569995235608137728,"neutral","","Southwest","markjohnson319","@SouthwestAir opened online applications for Fall 2015 intern positions throughout the company.  Apply via https://t.co/GmL7ot3IMH","","2015-02-23 15:00:28 -0800","Dallas, TX"
569994437390020608,"neutral","","Southwest","davidgoodson71","@SouthwestAir honesty should always be the policy","","2015-02-23 14:57:18 -0800",""
569994045205803008,"positive","","Southwest","itspr1","@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.","","2015-02-23 14:55:45 -0800",""
569993437690245120,"neutral","","Southwest","MinderJoan","@SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv","","2015-02-23 14:53:20 -0800",""
569993176636739584,"neutral","","Southwest","firefighter89","@SouthwestAir briughy me to @ComClassic, #AIF2015 & so much more with the #agcommunity","","2015-02-23 14:52:17 -0800","Nebraska"
569992825997279232,"neutral","","Southwest","SharArnold","@SouthwestAir any deals to orlando in April/may??","[41.52066893, -81.21118788]","2015-02-23 14:50:54 -0800",""
569990034444689408,"neutral","","Southwest","UpShootHort","@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ","","2015-02-23 14:39:48 -0800","Madison, OH"
569989812637167616,"neutral","","Southwest","HanlonBrothers","@SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P","","2015-02-23 14:38:55 -0800","Gold Coast, Australia"
569989340052344832,"negative","Late Flight","Southwest","DrewDepo","@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule.","","2015-02-23 14:37:03 -0800","KCMO"
569989168903819264,"positive","","Southwest","WalterFaddoul","@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!","","2015-02-23 14:36:22 -0800","Indianapolis, Indiana; USA"
569989082719358976,"negative","Lost Luggage","Southwest","brookardi","@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/","","2015-02-23 14:36:01 -0800",""
569989039874404352,"negative","Late Flight","Southwest","DrewDepo","@SouthwestAir prove it","","2015-02-23 14:35:51 -0800","KCMO"
569989007532142592,"positive","","Southwest","WalterFaddoul","@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!","","2015-02-23 14:35:43 -0800","Indianapolis, Indiana; USA"
569988842335244288,"positive","","Southwest","WalterFaddoul","@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations","","2015-02-23 14:35:04 -0800","Indianapolis, Indiana; USA"
569987277734207488,"positive","","Southwest","brian_willie","@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa","","2015-02-23 14:28:51 -0800","Franklin, TN"
569986783024431104,"negative","Bad Flight","Southwest","simpsonVT","@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?","","2015-02-23 14:26:53 -0800","Kensington, MD"
569984682873352192,"positive","","Southwest","royvergara","Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp","","2015-02-23 14:18:32 -0800","Las Vegas, NV"
569984437720453120,"negative","Can't Tell","Southwest","goodchrism","@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.","","2015-02-23 14:17:34 -0800","Boston, MA"
569983511609757696,"neutral","","Southwest","djplays","@SouthwestAir no fare giving out clues.  In route now.","","2015-02-23 14:13:53 -0800",""
569983469930967040,"positive","","Southwest","steph82nichole","@SouthwestAir telling my Fam in Vegas now. :)","","2015-02-23 14:13:43 -0800","California"
569982023667838976,"neutral","","Southwest","Soldier_Gomez","@SouthwestAir How many tickets are left?","","2015-02-23 14:07:58 -0800","Las Vegas"
569981679806365696,"positive","","Southwest","NikkiDan96","@SouthwestAir thank you!","","2015-02-23 14:06:36 -0800",""
569980827209207808,"negative","Can't Tell","Southwest","ProfessorpaUL15","@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7","","2015-02-23 14:03:13 -0800",""
569980269379358720,"negative","Can't Tell","Southwest","NikkiDan96","@SouthwestAir do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL.","","2015-02-23 14:01:00 -0800",""
569980137346707456,"neutral","","Southwest","Soldier_Gomez","@SouthwestAir Why do you have to be 18 😭","","2015-02-23 14:00:29 -0800","Las Vegas"
569978876861902848,"negative","Late Flight","Southwest","portal_narlish","@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.","","2015-02-23 13:55:28 -0800","San Francisco, CA"
569978748780421120,"positive","","Southwest","SportsDiva84","@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!","","2015-02-23 13:54:58 -0800",""
569978197284130816,"neutral","","Southwest","jlivingood","@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...","","2015-02-23 13:52:46 -0800","Philadelphia, PA"
569977907222880256,"positive","","Southwest","Pushmyn","@SouthwestAir 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D","","2015-02-23 13:51:37 -0800","Littleton, NH"
569977857755234304,"negative","Can't Tell","Southwest","rcymozart","@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action.","","2015-02-23 13:51:25 -0800","Redlands, CA"
569977819389800448,"neutral","","Southwest","royvergara","@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!","","2015-02-23 13:51:16 -0800","Las Vegas, NV"
569977223198822400,"negative","Can't Tell","Southwest","seezulu","@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?","","2015-02-23 13:48:54 -0800",""
569977129728749568,"neutral","","Southwest","TGIAIMO","@SouthwestAir are 5 people there?","","2015-02-23 13:48:32 -0800",""
569976622054395904,"positive","","Southwest","MinderJoan","@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl","","2015-02-23 13:46:31 -0800",""
569976246135697408,"neutral","","Southwest","itsangieohyeah","“@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S” Thanks again SW","","2015-02-23 13:45:01 -0800","Dodger Stadium | Disneyland"
569976092359917568,"positive","","Southwest","MauLoaIkaika73","@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons","","2015-02-23 13:44:24 -0800",""
569976030603059200,"positive","","Southwest","Karlyle_Tomms","@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH","","2015-02-23 13:44:09 -0800","Ozarks"
569975684476641280,"negative","Can't Tell","Southwest","suzyyogi","@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?","","2015-02-23 13:42:47 -0800","suburbs of Pittsburgh...."
569975349750079488,"neutral","","Southwest","MauLoaIkaika73","@SouthwestAir Dang, if only practice was an hour Late Flightr today...","","2015-02-23 13:41:27 -0800",""
569975155964772352,"neutral","","Southwest","seezulu","@SouthwestAir that was supposed to say ""boo"" not book. booo.","","2015-02-23 13:40:41 -0800",""
569975032127967232,"neutral","","Southwest","pammpeterson","@SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather","","2015-02-23 13:40:11 -0800",""
569975026239164416,"positive","","Southwest","KatePatay","@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises","[39.50503682, -119.77382751]","2015-02-23 13:40:10 -0800","Reno, NV"
569974833418600448,"negative","Late Flight","Southwest","lajollamom","@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?","[32.73154946, -117.19636508]","2015-02-23 13:39:24 -0800","La Jolla, CA "
569974710915571712,"positive","","Southwest","seezulu","@SouthwestAir really easy for locals to get down to the strip. book.","","2015-02-23 13:38:55 -0800",""
569974656653877248,"neutral","","Southwest","MelRiaCarLite","@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...","","2015-02-23 13:38:42 -0800",""
569971949440524288,"positive","","Southwest","zupshawrl","@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove","","2015-02-23 13:27:56 -0800",""
5.69971775012e+17,"neutral","","Southwest","rcymozart","@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.","","2015-02-23 13:27:15 -0800","Redlands, CA"
569971526876962816,"neutral","","Southwest","Hustleran","@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.","","2015-02-23 13:26:16 -0800",""
569971070394101760,"neutral","","Southwest","mar_morine","@SouthwestAir how do get priority seating after you already paid for the flight","","2015-02-23 13:24:27 -0800","Philadelphia PA "
569970865607090176,"negative","Can't Tell","Southwest","CravenMorhead","@SouthwestAir 10+ people pre boarded
Only 1 needed a wheel chair off the plane... Was NOT the case boarding","","2015-02-23 13:23:38 -0800",""
569970729237782528,"neutral","","Southwest","djwrapcity","@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?","","2015-02-23 13:23:06 -0800","Chicago"
569970324810240000,"positive","","Southwest","neens_5","@SouthwestAir best airline 👌","","2015-02-23 13:21:29 -0800",""
569969877286461440,"positive","","Southwest","levijunkert","@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!","","2015-02-23 13:19:42 -0800","San Francisco, CA"
569969833254764544,"negative","Customer Service Issue","Southwest","Hustleran","@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!","","2015-02-23 13:19:32 -0800",""
569968411561701376,"neutral","","Southwest","snwrdr30","@SouthwestAir  Northern California coast http://t.co/nm4VNNF8Kb","","2015-02-23 13:13:53 -0800",""
569967938607972352,"neutral","","Southwest","DavidAlfieWard","@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.","","2015-02-23 13:12:00 -0800","London UK & USA"
569965376186019840,"neutral","","Southwest","Felittle","@southwestair watching planes do their thing https://t.co/iItoJhUIKH","","2015-02-23 13:01:49 -0800","Boston, MA"
569964332026634240,"positive","","Southwest","Jimmis2001","@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR","","2015-02-23 12:57:40 -0800",""
569963097055604736,"negative","Can't Tell","Southwest","DeniseMarois","@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.","","2015-02-23 12:52:46 -0800",""
569961977231106048,"neutral","","Southwest","oxanniekateox","@SouthwestAir continues to prove to be the best airlines 💪","","2015-02-23 12:48:19 -0800","Twin Cities"
569961503308189696,"positive","","Southwest","MsGeekyTeach","@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons","","2015-02-23 12:46:26 -0800","Las Vegas"
569960248548593664,"negative","Bad Flight","Southwest","RI_Mom","@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149","","2015-02-23 12:41:27 -0800",""
569958189862486016,"neutral","","Southwest","bushnelloptics","@SouthwestAir thanks!!","","2015-02-23 12:33:16 -0800",""
569957516748066816,"positive","","Southwest","kitcat356","@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays","","2015-02-23 12:30:35 -0800",""
569957187138797568,"negative","Late Flight","Southwest","JuniperCari","@SouthwestAir but when do I get my gin & tonic !?!?","","2015-02-23 12:29:17 -0800","Chicago"
569957081811283968,"negative","Late Flight","Southwest","arscolari","@SouthwestAir is this a sick joke? #toyingwithouremotions","","2015-02-23 12:28:52 -0800",""
569956726318850048,"negative","Cancelled Flight","Southwest","meredithrae1","@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????","","2015-02-23 12:27:27 -0800",""
569956624036540416,"negative","Late Flight","Southwest","jlgustafson1","@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!","","2015-02-23 12:27:03 -0800","DEN"
569956564993310720,"positive","","Southwest","sahandmirza","@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!","","2015-02-23 12:26:49 -0800","San Francisco, CA"
569956528507236352,"negative","Can't Tell","Southwest","WhiteMule83","@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel","","2015-02-23 12:26:40 -0800","Boston, MA"
569954583209881600,"negative","Late Flight","Southwest","arscolari","@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans","","2015-02-23 12:18:56 -0800",""
569954475433201664,"negative","Late Flight","Southwest","JuniperCari","@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty","","2015-02-23 12:18:30 -0800","Chicago"
569953874435567616,"neutral","","Southwest","madisonisom","@SouthwestAir done. Sorry, I thought I was already.","","2015-02-23 12:16:07 -0800","Birmingham, AL"
569953672861388800,"negative","Bad Flight","Southwest","FactualRevolt","@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?","","2015-02-23 12:15:19 -0800",""
569952317556043776,"positive","","Southwest","AnnCompton","@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","","2015-02-23 12:09:56 -0800","WashingtonDC"
569952285024915456,"negative","Customer Service Issue","Southwest","littlemissjacob","@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.","","2015-02-23 12:09:48 -0800",""
569952282277773312,"negative","Cancelled Flight","Southwest","embenardos","@SouthwestAir weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home..","","2015-02-23 12:09:47 -0800","•New York•"
569951879825907712,"positive","","Southwest","AnnCompton","@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","","2015-02-23 12:08:12 -0800","WashingtonDC"
569951253666656256,"positive","","Southwest","AnnCompton","@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!","","2015-02-23 12:05:42 -0800","WashingtonDC"
569950945389518848,"positive","","Southwest","GolfTravelerBOS","@SouthwestAir Thanks, you guys are the best","[0.0, 0.0]","2015-02-23 12:04:29 -0800","New England "
569950112631296000,"positive","","Southwest","grace_mcastro","@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.","","2015-02-23 12:01:10 -0800",""
569947823615012864,"neutral","","Southwest","LOLyssa25","@SouthwestAir if only you could control the weather in Las Vegas 😉","","2015-02-23 11:52:04 -0800",""
569946428547551232,"negative","Customer Service Issue","Southwest","CoachJEvans","@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?","","2015-02-23 11:46:32 -0800","Missouri"
569946219826548736,"neutral","","Southwest","GolfTravelerBOS","@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?","[0.0, 0.0]","2015-02-23 11:45:42 -0800","New England "
569944997308407808,"negative","Cancelled Flight","Southwest","jwmohon","@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip","","2015-02-23 11:40:51 -0800",""
569944956132990976,"positive","","Southwest","rando921","@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!","","2015-02-23 11:40:41 -0800","Arlington, TX"
569944061848760320,"neutral","","Southwest","madisonisom","@SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?","","2015-02-23 11:37:08 -0800","Birmingham, AL"
569943647103406080,"negative","Lost Luggage","Southwest","HDsportsguy","@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.","","2015-02-23 11:35:29 -0800",""
569943306613886976,"positive","","Southwest","m_rafano","@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!","","2015-02-23 11:34:07 -0800",""
569942616617447424,"negative","Bad Flight","Southwest","FactualRevolt","@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq","","2015-02-23 11:31:23 -0800",""
569942482668167168,"negative","Customer Service Issue","Southwest","kaityteer","@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?","","2015-02-23 11:30:51 -0800","Bellingham, Washington"
569941609225293824,"positive","","Southwest","TracyFacelli","@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!","","2015-02-23 11:27:23 -0800","wherever you need me to be. "
569941247546286080,"negative","Bad Flight","Southwest","shelton_heather","@SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha","","2015-02-23 11:25:57 -0800","Washington DC"
569940430365847552,"negative","Lost Luggage","Southwest","IUallie","@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.","","2015-02-23 11:22:42 -0800","Bloomington/San Francisco"
569938799397990400,"negative","Cancelled Flight","Southwest","flee787","@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable","","2015-02-23 11:16:13 -0800",""
569937700993818624,"negative","Can't Tell","Southwest","mcmahon0074","@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition","[42.3427148, -71.5504243]","2015-02-23 11:11:51 -0800","some where in massachusetts "
569937119411462144,"negative","Cancelled Flight","Southwest","_missjoannalee","@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy","[32.7156489, -117.1556388]","2015-02-23 11:09:32 -0800","Canada"
569935609940316160,"positive","","Southwest","bzjames","@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!","","2015-02-23 11:03:32 -0800",""
569935276346351616,"negative","Late Flight","Southwest","ClarkHerrington","@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/","","2015-02-23 11:02:13 -0800","Baltimore,MD"
569933882662916096,"neutral","","Southwest","sasc1","@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help","","2015-02-23 10:56:41 -0800","RI"
569932197735604224,"positive","","Southwest","lauravelasquez","@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol.","","2015-02-23 10:49:59 -0800","Denver, CO"
569931705022164992,"negative","Can't Tell","Southwest","collaziano","@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.","","2015-02-23 10:48:01 -0800","Royal Palm Beach, FL, USA"
569930801577644032,"negative","Lost Luggage","Southwest","HDsportsguy","@SouthwestAir My bag was not shown LUV did not make it to PHL with me.","","2015-02-23 10:44:26 -0800",""
569929973156327424,"negative","Can't Tell","Southwest","GunsNDip","@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness","","2015-02-23 10:41:09 -0800",""
569927965007417344,"positive","","Southwest","collaziano","@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.","","2015-02-23 10:33:10 -0800","Royal Palm Beach, FL, USA"
569927739802652672,"negative","Customer Service Issue","Southwest","imdar844","@SouthwestAir  how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?","","2015-02-23 10:32:16 -0800","CT"
569925645204987904,"neutral","","Southwest","karasellswyo","@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to ""listen to the intercom better"".","","2015-02-23 10:23:57 -0800",""
569924965446725632,"positive","","Southwest","gotkristopher","@SouthwestAir nice touch on the passbook integration!","[33.43403712, -111.99678364]","2015-02-23 10:21:15 -0800","The AZ Desert"
569924679206457344,"neutral","","Southwest","CravenMorhead","@SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards...","","2015-02-23 10:20:06 -0800",""
569924393976987648,"negative","Can't Tell","Southwest","CravenMorhead","@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport...","","2015-02-23 10:18:58 -0800",""
569924243946737664,"negative","Flight Booking Problems","Southwest","CravenMorhead","@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing","","2015-02-23 10:18:23 -0800",""
569922915472244736,"neutral","","Southwest","LenaRodGon","@SouthwestAir need assistance getting an extension on a flight that has expired.","","2015-02-23 10:13:06 -0800",""
569922730008518656,"positive","","Southwest","claywhittington","@SouthwestAir Awesome. Thanks! You guys rock!","","2015-02-23 10:12:22 -0800","Wilmington, North Carolina"
569922657937956864,"negative","Customer Service Issue","Southwest","AayeBaby","@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?","","2015-02-23 10:12:04 -0800","D(M)V"
569921747195076608,"neutral","","Southwest","LenaRodGon","@SouthwestAir when can we expect customer service in Dallas to be available","","2015-02-23 10:08:27 -0800",""
569919280361414656,"negative","Can't Tell","Southwest","rcymozart","@SouthwestAir it eventually arrived. just seemed really slow. :)","","2015-02-23 09:58:39 -0800","Redlands, CA"
569918484726964224,"negative","Lost Luggage","Southwest","karasellswyo","@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.","","2015-02-23 09:55:29 -0800",""
569915419018067968,"negative","Lost Luggage","Southwest","DAmico_J","@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.","","2015-02-23 09:43:19 -0800","RI when home."
569914957552353280,"negative","Bad Flight","Southwest","HDsportsguy","@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0","","2015-02-23 09:41:29 -0800",""
569912094272782336,"positive","","Southwest","d_aghassi","@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.","","2015-02-23 09:30:06 -0800",""
569911555967442944,"negative","Lost Luggage","Southwest","Sara_Walsh","@SouthwestAir yep. 99.99999999% certain it was on that flight.","","2015-02-23 09:27:58 -0800",""
569910583694196736,"positive","","Southwest","RenePhillips42","@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood","","2015-02-23 09:24:06 -0800","Rocky Mountains, Colorado USA"
569910383047254016,"positive","","Southwest","RenkCathy","@SouthwestAir I would appreciate that.  Thank you.","","2015-02-23 09:23:18 -0800",""
569909718765842432,"negative","Customer Service Issue","Southwest","erinbraxton","@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged.  Phone wait time is crazy. Is there a chat?","","2015-02-23 09:20:40 -0800","Los Angeles"
569906668743426048,"negative","Customer Service Issue","Southwest","ShanRosenberg","@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail","","2015-02-23 09:08:32 -0800",""
569906317629874176,"neutral","","Southwest","claywhittington","@SouthwestAir Can my wife's RR points be transferred to my RR account?","","2015-02-23 09:07:09 -0800","Wilmington, North Carolina"
569905567960952832,"negative","Late Flight","Southwest","LukeWyckoff","@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill  Please contact her.","","2015-02-23 09:04:10 -0800","Denver, CO"
569904613069103104,"negative","Lost Luggage","Southwest","B_Mac87","@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours.","","2015-02-23 09:00:22 -0800","Raleigh, North Carolina"
569904370361483264,"negative","Bad Flight","Southwest","alifriend","@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2","[33.64079948, -84.4358346]","2015-02-23 08:59:24 -0800","Columbus, OH"
569903377598914560,"positive","","Southwest","EASmith_","@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)","","2015-02-23 08:55:28 -0800","Columbus, OH"
569903253183455232,"negative","Lost Luggage","Southwest","RenkCathy","@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.","","2015-02-23 08:54:58 -0800",""
569901998780198912,"negative","Customer Service Issue","Southwest","davidsawyerjr","@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!","","2015-02-23 08:49:59 -0800","Austin, TX"
569901925358968832,"negative","Flight Booking Problems","Southwest","bzjames","@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!","","2015-02-23 08:49:41 -0800",""
569901802994454528,"negative","Customer Service Issue","Southwest","laurenemiller11","@SouthwestAir I did. Still haven't heard a thing.","","2015-02-23 08:49:12 -0800","Westminster, CO"
569900699988860928,"positive","","Southwest","Maya_Golden","@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!","","2015-02-23 08:44:49 -0800","Lone Star State"
569900147343265792,"positive","","Southwest","lizStonewriter","@SouthwestAir open seating is like an open marriage, there's so much love for strangers!","","2015-02-23 08:42:38 -0800",""
569899502355681280,"negative","Can't Tell","Southwest","michellehamm0nd","@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' .....","","2015-02-23 08:40:04 -0800","insta : michellehamm0nd"
569898033128693760,"neutral","","Southwest","vovoci","@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?","","2015-02-23 08:34:13 -0800",""
569897334760448000,"neutral","","Southwest","LyonsBlitz0090","@SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&8 dnt want to be split. What sld we do?","","2015-02-23 08:31:27 -0800",""
569895344458170368,"negative","Customer Service Issue","Southwest","LukeWyckoff","@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040","","2015-02-23 08:23:32 -0800","Denver, CO"
569895187746418688,"positive","","Southwest","vangdfang","@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!","","2015-02-23 08:22:55 -0800","Overland Park, KS"
569894088209596416,"positive","","Southwest","bjwellington","@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1","[32.85744983, -97.03548311]","2015-02-23 08:18:33 -0800","Sac City, IA"
569893988846546944,"neutral","","Southwest","vovoci","@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio","","2015-02-23 08:18:09 -0800",""
569893924942299136,"neutral","","Southwest","HelacoHLC","@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)","","2015-02-23 08:17:54 -0800","EIN: 27-0575748 -New York -USA"
569892876642955264,"neutral","","Southwest","fromtheleftseat","@SouthwestAir unveils 4 new #flights, including 2 from #Ohio http://t.co/grkBj7bxlk","","2015-02-23 08:13:44 -0800","Phoenix AZ"
569891377351233536,"neutral","","Southwest","AlMehairiAUH","@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek","","2015-02-23 08:07:47 -0800","Abu Dhabi"
569891267666006016,"neutral","","Southwest","AlMehairiAUH","@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek","","2015-02-23 08:07:20 -0800","Abu Dhabi"
569890333456117760,"neutral","","Southwest","AlMehairiAUH","@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek","","2015-02-23 08:03:38 -0800","Abu Dhabi"
569890211301191680,"neutral","","Southwest","AlMehairiAUH","@SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek","","2015-02-23 08:03:09 -0800","Abu Dhabi"
569890103989903360,"neutral","","Southwest","AlMehairiAUH","@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek","","2015-02-23 08:02:43 -0800","Abu Dhabi"
569889885651234816,"negative","Customer Service Issue","Southwest","rcymozart","@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|","","2015-02-23 08:01:51 -0800","Redlands, CA"
569888280793063424,"neutral","","Southwest","ClinicPolly","@SouthwestAir @ClinicPolly 
Thank you-- I may have already responded but was 8UXZJ2","","2015-02-23 07:55:28 -0800",""
569887819297992704,"negative","Customer Service Issue","Southwest","OrygunPride","@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon","","2015-02-23 07:53:38 -0800",""
569887230019284992,"positive","","Southwest","Brianne_Sanchez","@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!","","2015-02-23 07:51:18 -0800","Des Moines, IA"
569885759513034752,"negative","Customer Service Issue","Southwest","simundz","@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?","","2015-02-23 07:45:27 -0800",""
569884616649269248,"negative","Bad Flight","Southwest","MightyFoxMusic","@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying","","2015-02-23 07:40:55 -0800","Chicago, IL"
569883152493240320,"negative","Customer Service Issue","Southwest","jennybeal","@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.","","2015-02-23 07:35:06 -0800","Columbus, OH"
569882596798132224,"neutral","","Southwest","matthewebel","@SouthwestAir Can you equip a 737 with flamethrowers and a snow plow?","","2015-02-23 07:32:53 -0800","Boston, MA"
569881035682521088,"neutral","","Southwest","0504Traveller","@SouthwestAir unveils 4 new routes, including  2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday","","2015-02-23 07:26:41 -0800",""
569880788612866048,"negative","Late Flight","Southwest","ucsigmachi","@SouthwestAir flight 1028 no delayed 1.5 hours.  Another week another delayed flight","","2015-02-23 07:25:42 -0800",""
569878685723049984,"neutral","","Southwest","SaraAMartens","@SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.","","2015-02-23 07:17:21 -0800","Omaha, NE"
569877658286186496,"neutral","","Southwest","Loloemartin","@SouthwestAir didn't realize no clothes until at hotel - suggestions?","","2015-02-23 07:13:16 -0800",""
569875667245871104,"neutral","","Southwest","FolfJay","@SouthwestAir may want to direct that to the people at @FurryFiesta tok","","2015-02-23 07:05:21 -0800","Grand Island, Nebraska, USA"
569875532600385536,"negative","Damaged Luggage","Southwest","Loloemartin","@SouthwestAir bag in possession but no clothes in bag??","","2015-02-23 07:04:49 -0800",""
569875430951542784,"negative","Can't Tell","Southwest","ChrisSaysThis","@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB","","2015-02-23 07:04:25 -0800","Boston, MA"
569875093360238592,"negative","Customer Service Issue","Southwest","jenwhooo","@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back","","2015-02-23 07:03:04 -0800",""
569874524922978304,"neutral","","Southwest","FolfJay","@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?","","2015-02-23 07:00:49 -0800","Grand Island, Nebraska, USA"
569872444590129152,"negative","Cancelled Flight","Southwest","MikeViso","@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢","","2015-02-23 06:52:33 -0800","Vineland & South Florida "
569872363170373632,"negative","Lost Luggage","Southwest","Loloemartin","@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward","","2015-02-23 06:52:13 -0800",""
569869220680470528,"neutral","","Southwest","doecember28th","@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime","","2015-02-23 06:39:44 -0800",""
569868010665611264,"negative","Bad Flight","Southwest","Matwork21","@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?","","2015-02-23 06:34:56 -0800","Las Vegas"
569866847690100736,"negative","Customer Service Issue","Southwest","ChristinaTenti","@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable","","2015-02-23 06:30:18 -0800","Saint Louis, MO USA"
569865838892691456,"negative","Customer Service Issue","Southwest","nelsjeff","@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.","","2015-02-23 06:26:18 -0800",""
569865675793170432,"negative","Lost Luggage","Southwest","ChristinaTenti","@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.","","2015-02-23 06:25:39 -0800","Saint Louis, MO USA"
569865352986951680,"neutral","","Southwest","stilvester","@SouthwestAir 
How do I get a companion pass??? Thanks,  Lin S","","2015-02-23 06:24:22 -0800","Tipp City, Ohio  "
569864693998690304,"positive","","Southwest","Kateria_Nicole","@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.","","2015-02-23 06:21:45 -0800","Atlanta, GA"
569862767236255744,"negative","Bad Flight","Southwest","gdm43pga","@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.","","2015-02-23 06:14:05 -0800","Old Hickory, TN"
569857504768757760,"negative","Can't Tell","Southwest","jameswbetts","@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.","","2015-02-23 05:53:11 -0800","Sunny Florida"
569857396899606528,"neutral","","Southwest","sasc1","@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area,  they can't get back to Bos or PVD till WEDNESDAY?","","2015-02-23 05:52:45 -0800","RI"
569855773951561728,"neutral","","Southwest","charlesr99","@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw","","2015-02-23 05:46:18 -0800","Everywhere"
569855106583281664,"negative","Late Flight","Southwest","DD_ATL","@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.","","2015-02-23 05:43:39 -0800",""
569851178982338560,"negative","Flight Attendant Complaints","Southwest","steve_holder","@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, ""well, that system is about dead."" She didn't understand","","2015-02-23 05:28:03 -0800",""
569846771301654528,"negative","Flight Booking Problems","Southwest","Kateria_Nicole","@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.","","2015-02-23 05:10:32 -0800","Atlanta, GA"
569845106888585216,"neutral","","Southwest","scoobydoo9749","@SouthwestAir arrangements to reimburse me for the rental I had to get?","","2015-02-23 05:03:55 -0800","Tallahassee, FL"
569843082994315264,"positive","","Southwest","geo3689","@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue","","2015-02-23 04:55:52 -0800","Frederick, MD"
569842095483199488,"negative","Flight Attendant Complaints","Southwest","Kateria_Nicole","@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy","","2015-02-23 04:51:57 -0800","Atlanta, GA"
569840840861839360,"positive","","Southwest","BitterEnd2013","@SouthwestAir   Thanks","","2015-02-23 04:46:58 -0800",""
569837786930540544,"negative","Lost Luggage","Southwest","Maleus21","@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help.","","2015-02-23 04:34:50 -0800","Memphis"
569834388919328768,"positive","","Southwest","erhone01","@SouthwestAir have sent you a DM with the details. Thanks!","","2015-02-23 04:21:19 -0800",""
569832563403051008,"positive","","Southwest","HAPPYGOLFPUG","@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.","","2015-02-23 04:14:04 -0800","Golftown, USA"
569817937131016192,"neutral","","Southwest","erhone01","@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?","","2015-02-23 03:15:57 -0800",""
569813808987787264,"negative","Flight Attendant Complaints","Southwest","ranmannokc","@Sou